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EMPLOYEE
RETENTION PROGRAM
TEAM FAST & FRIENDLY
Julie Gondek, Laura Cardno, Jasmine Berry, Anna
Brown, & Melissa Harrington
2
Percent of Fortune 500 companies
use mentor programs
Percent of learning is informal
Percent increase in retention
with increased employee
engagement
DID YOU KNOW?
3
Who does this program effect?
New Hires & existing pacesetters/all-stars
What is the objective of PACE?
Create mentors, nurture leadership, & encourage growth
How will PACE be implemented?
Through a mentorship matching software
What will PACE do for Nordstrom?
Improve employee retention & grow the company
4
Retain New
Employees
Encourage
Growth
Nurture
Leadership
What will it do for
Nordstrom?
5
6
Monica Baker
Mentee
Gail Terry
Mentor
7
NORDSTROM RETENTION
ANALYSISStrengths:
Benefits
Commission
Open-door Policy
Opportunities:
Benefits
Commission
Open-door Policy
Incentives
Team bonding
Reverse Mentoring
Weaknesses:
Competition
Disregarding
resources
Stagnant in
positions
8
What
will
do for
employees?
Mentors:
 Additional benefits
 Compensation in pay for lost
time on the floor.
 Creates leadership on the
floor.
 Helps create and maintain
goals.
 Fosters healthy on floor
relationships
 Refreshes veteran
knowledge.
 Heightens level of
ownership
Mentees:
 Promotes career growth.
 Enables mentee to succeed.
 Improves the ‘bottom line.’
 Helps establish goals & a
plan to achieve them.
 Gives mentee an on floor
confidant.
 Gain knowledge of
Nordstrom culture
 Opportunity to grow
Mentee’s business.
9
What
will
do for
Nordstrom?
KNOWLED
GE
TRANSFER
 Short-term & long-
term learning
 Shortened learning
curve
 Enhances
Productivity
 Access to range of
peers to share skills
& promote learning
CAREER &
LEADERSHIP
DEVELOPMENT
 Acknowledges
leaders
 Exposes talent
 Leverages internal
resources
 Spreads knowledge
& practices of
Nordstrom culture
 Enhances networking
& interpersonal skills
DIVERSITY &
REVERSE
MENTORING
 Stimulates innovation
& creativity
 Cultural inclusiveness
& awareness
 Two-way learning
 New hires share fresh
ideas with veterans
 Veterans share
knowledge with new
hires.
10
What’s next?
How can Nordstrom accomplish
this program?
Mentor matching software that:
 Matches mentors & mentees
 Schedules Meetings
 Records in-depth metrics
 Shares information with DM & HR
11
Software
Mentor
Matching
 Style-flex
 Personality test
 Strengths test
Scheduling
 Meetings based on
work schedules
 Ever 2 weeks for
first 60 days
 Monthly after 60
days
In-depth
metrics
 Sales goals
 Scorecard/SPH
 Appointments
Information
Sharing
 Meeting
documentation
 Mentor & Mentee
surveys
 Shares feedback
with DM & HR.
12
•Retain
•Promote
•Knowledge Transfer and
Reverse Mentoring
•Engagement
•Development
13

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Editor's Notes

  1. Additional benefits for Mentors Benefits will compensate for lost time on floor Additional go to person outside of management Creates friends not enemies Enforcing all Nordstrom resources Helps mentors & mentees create & maintain goals Mentor bonuses & mentee career growth Fosters healthy on floor relationships Refreshes knowledge