The document discusses several laws and effects that can occur online and provides recommendations for managing social intranets based on these phenomena. It cautions against overly controlling discussions or trying to hide information as this can backfire and spark more interest in the topic. It suggests monitoring arguments for escalation and steering conversations if needed. Transparency around community guidelines and consequences for violating rules is important to promote positive discussions and curb bad behavior when anonymity is involved. The overall message is not to censor topics but address them openly and intervene appropriately to guide discussions in a constructive direction.
4. TheStreisandeffect
• Don’t try and control too much
• Be very careful about trying to hide
information/discussions – it can have
the opposite effect
@lukemepham
10. Greaterinternetfuckwad
theory
• Anonymity can help drive honesty, but
also bad behaviour
• Make consequences of bad behaviour
clear
• Have a well known, established
process for rule breaking
@lukemepham
11. Whyyoushouldcare
-summary
• Don’t hide or censor tricky conversations
unless you like the idea of playing
whack-a-mole
• Remember, it’s hard to judge tone and
intent online
• Monitor and steer difficult conversations
– again, don’t try to hide them
• Ensure people know what’s acceptable
and what happens if they go outside of
that – sometimes you do have to shut
things down
@lukemepham
Hitler, Barbra Streisand and anonymous assholes, mostly.
Any attempt to hide, remove or censor information will unintentionally result in publicising the information more widely
Any attempt to hide, remove or censor information will unintentionally result in publicising the information more widely
As a discussion grows longer, the probability of a comparison involving Nazis or Hitler approaches 1.
As a discussion grows longer, the probability of a comparison involving Nazis or Hitler approaches 1.
Morgans maxim: Any sufficiently advanced troll is indistinguishable from a genuine kook
Or Poes law: “Without a blatant display of humor, it is impossible to create a parody of extremism or fundamentalism that someone won't mistake for the real thing”
Morgans maxim: Any sufficiently advanced troll is indistinguishable from a genuine kook
Or Poes law: “Without a blatant display of humor, it is impossible to create a parody of extremism or fundamentalism that someone won't mistake for the real thing”
Normal Person - Consequences + Audience = Total Fuckwad
Aka Online disinhibition effect
Normal Person - Consequences + Audience = Total Fuckwad
Aka Online disinhibition effect
This is only for tricky stuff that’s not obviously inappropriate – that stuff is cool to shut down. Use it as an educational opportunity though.
Are you a Status Quo fan?
Don’t think you have any of these problems?
Deviants are good. If people all adhere to norms too strongly
In a world where every other director is a director of transformation or innovation, sticking at what you have always done is the path to certain doom