Intensity of business challenges is generally consistent across geographies say finance executives: http://go.genpact.com/CFO-research-Advanced-Operating-Models.html
Financial sector most concerned about compliance and risk management, however...Genpact Ltd
Financial sector most concerned about compliance and risk management, however results vary across industries. More: http://go.genpact.com/CFO-research-Advanced-Operating-Models.html
Significant variation by function: Finance executives most concerned with com...Genpact Ltd
Significant variation by function: Finance executives most concerned with compliance, risk and cost. Know more here: http://go.genpact.com/CFO-research-Advanced-Operating-Models.html
This is the presentation from the webinar "Choosing the right HR & Benefits Technology"
This presentation will help you:
Understand major HCM and benefits trends that will affect your global approach
Build an efficient global HR & benefits technology strategy to ensure consistency of process around the world
Develop a checklist of what to look for in HR solutions to successfully evaluate your current and future technology partners
First webinar in our mini-series based on our 2015 Global Employee Benefits Watch. Find out what the latest trends are in global benefits administration and employee engagement.
MDM is important and has comparatively lower maturity and preparedness to evolveGenpact Ltd
Although MDM is important, it has comparatively lower maturity and preparedness to evolve: http://go.genpact.com/CFO-research-Advanced-Operating-Models.html
Thomsons Online Benefits Breakfast Workshop - Will your benefits still engage...Thomsons Online Benefits
Are you concerned about the future appeal of your benefits scheme?
If you are unsure how the HM Revenue and Customs' proposed salary sacrifice changes will impact your benefits programme, view the slides from our invite-only breakfast workshop.
00 Vital Links Lean Six Sigma Change Acceleration 38 Pgsfreelean
The document discusses the integration of Lean, Six Sigma, and Change Management methodologies within a Continuous Improvement Process (CIP). It explains that Lean focuses on eliminating waste, Six Sigma aims to reduce variation, and Change Management ensures improvements are sustained. When combined, these approaches can powerfully impact culture and drive results through metrics that matter to customers. Additional Lean tools help achieve process excellence and organizational objectives.
This document outlines a vision for world-class facilities services that support students, engage stakeholders, and keep pace with industry changes. It emphasizes the importance of benchmarking against best practices, measuring performance, attracting funding, and developing staff skills to continuously improve services across multiple campuses. The goal is to set an example through leadership in sustainability, cost savings, and delivering efficient, healthy learning environments while enjoying success through strong commitment and stakeholder participation.
Financial sector most concerned about compliance and risk management, however...Genpact Ltd
Financial sector most concerned about compliance and risk management, however results vary across industries. More: http://go.genpact.com/CFO-research-Advanced-Operating-Models.html
Significant variation by function: Finance executives most concerned with com...Genpact Ltd
Significant variation by function: Finance executives most concerned with compliance, risk and cost. Know more here: http://go.genpact.com/CFO-research-Advanced-Operating-Models.html
This is the presentation from the webinar "Choosing the right HR & Benefits Technology"
This presentation will help you:
Understand major HCM and benefits trends that will affect your global approach
Build an efficient global HR & benefits technology strategy to ensure consistency of process around the world
Develop a checklist of what to look for in HR solutions to successfully evaluate your current and future technology partners
First webinar in our mini-series based on our 2015 Global Employee Benefits Watch. Find out what the latest trends are in global benefits administration and employee engagement.
MDM is important and has comparatively lower maturity and preparedness to evolveGenpact Ltd
Although MDM is important, it has comparatively lower maturity and preparedness to evolve: http://go.genpact.com/CFO-research-Advanced-Operating-Models.html
Thomsons Online Benefits Breakfast Workshop - Will your benefits still engage...Thomsons Online Benefits
Are you concerned about the future appeal of your benefits scheme?
If you are unsure how the HM Revenue and Customs' proposed salary sacrifice changes will impact your benefits programme, view the slides from our invite-only breakfast workshop.
00 Vital Links Lean Six Sigma Change Acceleration 38 Pgsfreelean
The document discusses the integration of Lean, Six Sigma, and Change Management methodologies within a Continuous Improvement Process (CIP). It explains that Lean focuses on eliminating waste, Six Sigma aims to reduce variation, and Change Management ensures improvements are sustained. When combined, these approaches can powerfully impact culture and drive results through metrics that matter to customers. Additional Lean tools help achieve process excellence and organizational objectives.
This document outlines a vision for world-class facilities services that support students, engage stakeholders, and keep pace with industry changes. It emphasizes the importance of benchmarking against best practices, measuring performance, attracting funding, and developing staff skills to continuously improve services across multiple campuses. The goal is to set an example through leadership in sustainability, cost savings, and delivering efficient, healthy learning environments while enjoying success through strong commitment and stakeholder participation.
Sutherland BPO Services in Banking Sectorsutherland1
Sutherland is a leading BPO giant that offers innovative strategies and domain expertise to help its clients in the banking sector to increase their productivity and market share.
This document contains menus and options for a slide presentation software. It lists functions for formatting text, adding images and media, customizing slides and themes, previewing and running slide shows, reviewing presentations and comments, and setting up the view and layout while working on a presentation. The menus cover common editing and design tools for creating and managing slide decks.
This document discusses the vision and strategies for information technology development in Indonesia. It covers topics like layering of IT, technical standards, core technologies, principles of the National Information Infrastructure, and initiatives in Singapore like TradeNet and data hubs. It also explores trends in communication, computer, and content technologies, providing examples like wireless WAN, HDSL, multicast backbone, and application-specific devices. The document emphasizes observing grassroots technological developments and opportunities they provide.
Air pollution is a serious problem that affects the environment and human health. Polluted air is caused by emissions from vehicles, factories, and other sources that release harmful gases and small particles. Taking steps to reduce air pollution through things like emissions controls and green energy can help protect the planet and people.
This document provides an agenda and overview for a seminar on extending trade business using new ICC and SWIFT standards for supply chain finance. The seminar will discuss SWIFT's innovations in multi-banking trade standards, ICC's new Bank Payment Obligation instrument and benefits for corporates, first BPO case studies and live BPO banks, the corporate perspective on BPO, and how to get started with ICC and ISO 20022 standards. Various speakers will discuss topics including trade volumes increasing to $48.5 trillion by 2025 and the opportunity for banks to expand financing services from traditional letters of credit to the new BPO which enables bank-assisted open account trade.
Q&A document on Bank Payment Obligation and Trade Services UtilityAndré Casterman
The document contains questions and answers from webinars about supply chain finance. It addresses topics like documentation standards, costs, legal frameworks, and technical specifications for bank payment obligations (BPOs). SWIFT provides information about registering for their Trade Services Utility, documentation requirements, and messaging formats for BPO transactions. Banks will set their own pricing, but BPOs are expected to cost less than letters of credit due to greater automation. An ICC working group is developing a legal framework to promote market adoption of BPOs.
Large enterprises worry more about compliance and risk while those from small...Genpact Ltd
Large enterprises worry more about compliance and risk while those from smaller enterprises focus on scalability. Here's why: http://go.genpact.com/CFO-research-Advanced-Operating-Models.html
Compliance and cost rated among the most important challenges for companies t...Genpact Ltd
Compliance and cost rated among the most important challenges for companies today. Know more: http://go.genpact.com/CFO-research-Advanced-Operating-Models.html
Intense competition and slow growth in mature markets have magnified uncertainty and put pressure on costs, just as regulators are escalating their demands. Research shows that CFOs and other senior finance executives believe that their function can play a key role but the ability to impact these challenges depends on levels of maturity and preparedness, which vary widely across companies and industries, as well by sub-functions. Here are the key findings from our research on how enterprises are driving transformation to achieve business impact.
MDM comparatively less mature; plans seem to be in place to transform further...Genpact Ltd
In BFSI, MDM is comparatively less mature; plans seem to be in place to transform further if needed. Know more: http://go.genpact.com/CFO-research-Advanced-Operating-Models.html
Description of IT Mark and Cluster Approach Project presented in Quatic 2010 Conference in Oporto, Portugal. By TECNALIA.
Further information in http://www.tecnalia.com/es/ict-european-software-institute/index.htm
Advanced Operating Models Research Insights: Life Sciences Commercial OperationsGenpact Ltd
Compliance, cost reduction, and innovation are your CEO’s top concerns. This research examines how technology, process re-engineering, and advanced organizational structures such as shared services, and outsourcing can tackle these challenges by making commercial operations and processes more intelligent.
MDM is important but least mature yet many aren’t ready to evolve it further ...Genpact Ltd
Not many ready to evlove MDM in #LifeSciences, #Healthcare, Manufacturing, #CPG and #HighTech. More here: http://go.genpact.com/CFO-research-Advanced-Operating-Models.html
This document provides information about conducting contact centre assessments and audits. C3Africa is an integrated business that provides consulting, training, research, media and marketing services to the contact centre industry. It outlines C3Africa's methodology for conducting comprehensive contact centre assessments based on over 1,500 audit checkpoints across key competencies. Areas like strategy, processes, people, technology and more are evaluated. Contact centres are scored on a scale from foundational to world class in each area. The audit provides benchmarks, identifies risks and gaps, and makes recommendations to help contact centres improve performance and maturity. The document includes examples of reports and models used in C3Africa's contact centre assessment and improvement process.
Webinar on the shift in measuring customer differentiation from satisfaction to engagement, where customers emotionally connect with the service organization versus simply receive service within preestablished time limits. Source of competition for companies looking to differentiate themselves on other than simply price.
The document summarizes findings from a global CFO study on the evolving role of finance. It finds that over 70% of CFOs see themselves in an advisory role, and around 60% believe major changes are needed in finance organizations to keep up with industry changes. It also highlights the benefits of achieving both finance efficiency through standards and providing business insight, finding the highest rewards come from excelling in both areas.
Drawing from an EMA survey of 400 global respondents, targeting North America, EMEA and Asia, and spanning development, operations, IT service management (ITSM) teams and executive IT, these slides based on the webinar address DevOps initiatives from many perspectives.
Contact Centre Auditing, Baselining & BenchmarkingC3Africa
Economic realities are forcing call centres to
Critically evaluate all aspects of their operations…
How do you know that YOU are making the right decisions ?
Only knowledge and fact-based decisions will have positive, developmental impact on the operational effectiveness and efficiency of YOUR contact centre. Fact and knowledge-based decisions are YOUR sure, fast-track to success. V7
Transcom provides contact center outsourcing services to over 400 clients across 33 languages in 26 countries. In this presentation, the CEO discusses Transcom's recent financial performance and strategic priorities going forward. Specifically:
1) Transcom's profitability has declined recently but is now improving due to restructuring actions. The focus remains on underperforming areas and efficiency improvements.
2) In the second quarter of 2013, Transcom's revenue increased 13% year-over-year driven by growth across regions.
3) Going forward, Transcom's strategic focus is on creating outstanding customer experiences while helping clients reduce costs and drive growth through flexibility and optimizing their service delivery model.
Supply chain risks mitigation 120515 ahmed aliyu_lawalAliyu Ahmed
The document discusses supply chain risks and how collaboration can help mitigate those risks. It first outlines challenges in today's supply chains like faster growth and globalization that have made supply chains more vulnerable to disruptions. Examples of disruptions that cost companies millions are provided. The document then discusses how the resource-based view theory supports collaborating across a supply chain to achieve flexibility and control risks. Benefits of collaboration include establishing partnerships to share goals, information, and processes in order to mitigate risks. The conclusion reiterates that collaboration is an important practice for industries to fit their specific needs in managing supply chain risks.
Energy Markets are at an inflection point: a flat global economy, pressure to grow revenue and profit, tighter regulations, and increased competition have significantly changed the way assets are operated. Internal inefficiencies, including lack of operationally relevant insight, still prevent companies from optimizing asset performance. Operators are challenged by a limited visibility into their assets’ data and often lack enhanced capabilities to quantitatively/qualitatively analyze the historical data and demonstrate value-added solutions.
In this second in a series of joint webinars on Asset Performance Management, GE Digital and Stork share the way they respond to the above challenges when it comes to Asset Reliability Management. They present a large scale case study practiced with a client active in the oil & gas industry and explain additional available solutions to the same questions.
Sutherland BPO Services in Banking Sectorsutherland1
Sutherland is a leading BPO giant that offers innovative strategies and domain expertise to help its clients in the banking sector to increase their productivity and market share.
This document contains menus and options for a slide presentation software. It lists functions for formatting text, adding images and media, customizing slides and themes, previewing and running slide shows, reviewing presentations and comments, and setting up the view and layout while working on a presentation. The menus cover common editing and design tools for creating and managing slide decks.
This document discusses the vision and strategies for information technology development in Indonesia. It covers topics like layering of IT, technical standards, core technologies, principles of the National Information Infrastructure, and initiatives in Singapore like TradeNet and data hubs. It also explores trends in communication, computer, and content technologies, providing examples like wireless WAN, HDSL, multicast backbone, and application-specific devices. The document emphasizes observing grassroots technological developments and opportunities they provide.
Air pollution is a serious problem that affects the environment and human health. Polluted air is caused by emissions from vehicles, factories, and other sources that release harmful gases and small particles. Taking steps to reduce air pollution through things like emissions controls and green energy can help protect the planet and people.
This document provides an agenda and overview for a seminar on extending trade business using new ICC and SWIFT standards for supply chain finance. The seminar will discuss SWIFT's innovations in multi-banking trade standards, ICC's new Bank Payment Obligation instrument and benefits for corporates, first BPO case studies and live BPO banks, the corporate perspective on BPO, and how to get started with ICC and ISO 20022 standards. Various speakers will discuss topics including trade volumes increasing to $48.5 trillion by 2025 and the opportunity for banks to expand financing services from traditional letters of credit to the new BPO which enables bank-assisted open account trade.
Q&A document on Bank Payment Obligation and Trade Services UtilityAndré Casterman
The document contains questions and answers from webinars about supply chain finance. It addresses topics like documentation standards, costs, legal frameworks, and technical specifications for bank payment obligations (BPOs). SWIFT provides information about registering for their Trade Services Utility, documentation requirements, and messaging formats for BPO transactions. Banks will set their own pricing, but BPOs are expected to cost less than letters of credit due to greater automation. An ICC working group is developing a legal framework to promote market adoption of BPOs.
Large enterprises worry more about compliance and risk while those from small...Genpact Ltd
Large enterprises worry more about compliance and risk while those from smaller enterprises focus on scalability. Here's why: http://go.genpact.com/CFO-research-Advanced-Operating-Models.html
Compliance and cost rated among the most important challenges for companies t...Genpact Ltd
Compliance and cost rated among the most important challenges for companies today. Know more: http://go.genpact.com/CFO-research-Advanced-Operating-Models.html
Intense competition and slow growth in mature markets have magnified uncertainty and put pressure on costs, just as regulators are escalating their demands. Research shows that CFOs and other senior finance executives believe that their function can play a key role but the ability to impact these challenges depends on levels of maturity and preparedness, which vary widely across companies and industries, as well by sub-functions. Here are the key findings from our research on how enterprises are driving transformation to achieve business impact.
MDM comparatively less mature; plans seem to be in place to transform further...Genpact Ltd
In BFSI, MDM is comparatively less mature; plans seem to be in place to transform further if needed. Know more: http://go.genpact.com/CFO-research-Advanced-Operating-Models.html
Description of IT Mark and Cluster Approach Project presented in Quatic 2010 Conference in Oporto, Portugal. By TECNALIA.
Further information in http://www.tecnalia.com/es/ict-european-software-institute/index.htm
Advanced Operating Models Research Insights: Life Sciences Commercial OperationsGenpact Ltd
Compliance, cost reduction, and innovation are your CEO’s top concerns. This research examines how technology, process re-engineering, and advanced organizational structures such as shared services, and outsourcing can tackle these challenges by making commercial operations and processes more intelligent.
MDM is important but least mature yet many aren’t ready to evolve it further ...Genpact Ltd
Not many ready to evlove MDM in #LifeSciences, #Healthcare, Manufacturing, #CPG and #HighTech. More here: http://go.genpact.com/CFO-research-Advanced-Operating-Models.html
This document provides information about conducting contact centre assessments and audits. C3Africa is an integrated business that provides consulting, training, research, media and marketing services to the contact centre industry. It outlines C3Africa's methodology for conducting comprehensive contact centre assessments based on over 1,500 audit checkpoints across key competencies. Areas like strategy, processes, people, technology and more are evaluated. Contact centres are scored on a scale from foundational to world class in each area. The audit provides benchmarks, identifies risks and gaps, and makes recommendations to help contact centres improve performance and maturity. The document includes examples of reports and models used in C3Africa's contact centre assessment and improvement process.
Webinar on the shift in measuring customer differentiation from satisfaction to engagement, where customers emotionally connect with the service organization versus simply receive service within preestablished time limits. Source of competition for companies looking to differentiate themselves on other than simply price.
The document summarizes findings from a global CFO study on the evolving role of finance. It finds that over 70% of CFOs see themselves in an advisory role, and around 60% believe major changes are needed in finance organizations to keep up with industry changes. It also highlights the benefits of achieving both finance efficiency through standards and providing business insight, finding the highest rewards come from excelling in both areas.
Drawing from an EMA survey of 400 global respondents, targeting North America, EMEA and Asia, and spanning development, operations, IT service management (ITSM) teams and executive IT, these slides based on the webinar address DevOps initiatives from many perspectives.
Contact Centre Auditing, Baselining & BenchmarkingC3Africa
Economic realities are forcing call centres to
Critically evaluate all aspects of their operations…
How do you know that YOU are making the right decisions ?
Only knowledge and fact-based decisions will have positive, developmental impact on the operational effectiveness and efficiency of YOUR contact centre. Fact and knowledge-based decisions are YOUR sure, fast-track to success. V7
Transcom provides contact center outsourcing services to over 400 clients across 33 languages in 26 countries. In this presentation, the CEO discusses Transcom's recent financial performance and strategic priorities going forward. Specifically:
1) Transcom's profitability has declined recently but is now improving due to restructuring actions. The focus remains on underperforming areas and efficiency improvements.
2) In the second quarter of 2013, Transcom's revenue increased 13% year-over-year driven by growth across regions.
3) Going forward, Transcom's strategic focus is on creating outstanding customer experiences while helping clients reduce costs and drive growth through flexibility and optimizing their service delivery model.
Supply chain risks mitigation 120515 ahmed aliyu_lawalAliyu Ahmed
The document discusses supply chain risks and how collaboration can help mitigate those risks. It first outlines challenges in today's supply chains like faster growth and globalization that have made supply chains more vulnerable to disruptions. Examples of disruptions that cost companies millions are provided. The document then discusses how the resource-based view theory supports collaborating across a supply chain to achieve flexibility and control risks. Benefits of collaboration include establishing partnerships to share goals, information, and processes in order to mitigate risks. The conclusion reiterates that collaboration is an important practice for industries to fit their specific needs in managing supply chain risks.
Energy Markets are at an inflection point: a flat global economy, pressure to grow revenue and profit, tighter regulations, and increased competition have significantly changed the way assets are operated. Internal inefficiencies, including lack of operationally relevant insight, still prevent companies from optimizing asset performance. Operators are challenged by a limited visibility into their assets’ data and often lack enhanced capabilities to quantitatively/qualitatively analyze the historical data and demonstrate value-added solutions.
In this second in a series of joint webinars on Asset Performance Management, GE Digital and Stork share the way they respond to the above challenges when it comes to Asset Reliability Management. They present a large scale case study practiced with a client active in the oil & gas industry and explain additional available solutions to the same questions.
This document discusses key performance indicators (KPIs) and service level agreements (SLAs) for testing as a managed service. It provides examples of SLAs for metrics such as defect removal effectiveness, process compliance, and incident management response times. It also shows snapshots of SLA metric performance for items like automated regression testing and review of root cause analyses. The document aims to demonstrate how SLAs and KPIs can be used to govern a vendor's testing services.
This document discusses how businesses can use market segmentation tools and analysis to better understand their customer base, discover new market opportunities, and build stronger customer relationships. It provides an overview of common segmentation methods like regression, CHAID, clustering, and penetration analysis. The rest of the document describes case studies of how different companies have successfully applied these segmentation tools to gain insights into their best customers, identify lookalike prospects, improve marketing campaigns, and expand into new market segments.
The document discusses various international strategies firms can take including exporting, licensing, strategic alliances, joint ventures, and wholly owned subsidiaries. It also analyzes factors that affect a nation's competitiveness and the motivations and risks of global expansion. The strategies involve different tradeoffs between adapting to local markets versus achieving economies of scale through standardization.
The document summarizes the 2011 Global Awards for Excellence in BPM & Workflow. It provides an agenda for the awards ceremony including the introduction, assessment criteria, and regional finalists. Gold and silver awards were presented in Europe, with HanseMerkur Insurance Group winning gold for reducing claims processing time from 2 weeks to 1 day through a new BPM architecture. Arbejdsmarkedets Tillægspension and Avio SpA both won silver for implementing BPM solutions that increased efficiency and cost savings. Industry trends like big data, mobile applications, and case management were also discussed.
Turn insurance sector digital disruption into a tangible opportunityGenpact Ltd
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise boosts blood flow, releases endorphins, and promotes changes in the brain which help enhance one's emotional well-being and mental clarity.
Turn manufacturing sector digital disruption into a tangible opportunityGenpact Ltd
Our research shows 67% of digital technology spend in the manufacturing sector was wasted in 2015. This year can be different. Turn digital disruption into a tangible opportunity.
Turn life sciences industry digital disruption into a tangible opportunityGenpact Ltd
Our research shows 67% of digital technology spend in the life sciences industry was wasted in 2015. This year can be different. Turn digital disruption into a tangible opportunity.
Turn high tech industry digital disruption into a tangible opportunityGenpact Ltd
Our research shows that 67% of digital technology spend in high-tech industries was wasted in 2015. This year can be different. Turn digital disruption into a tangible opportunity.
Turn healthcare sector digital disruption into a tangible opportunityGenpact Ltd
Our research shows that 67% of digital technology spend in the healthcare sector was wasted in 2015. This year can be different. Turn digital disruption into a tangible opportunity.
Turn consumer goods industry digital disruption into a tangible opportunity Genpact Ltd
Our research shows that 67% of digital technology spend in the consumer goods industry was wasted in 2015. This year can be different. Turn digital disruption into a tangible opportunity.
Volatility and Adaptation Index 2015 ReportGenpact Ltd
Unprecedented economic volatility leads global companies to adapt, often through transformed business operations. Events like profit warnings, cost-cutting initiatives, M&A, change of senior leadership signal volatility, and necessitate adaptation measures. The Genpact Volatility and Adaptation Index (VAI) is a directional measure based on monitoring of large data sets across a sample of over 800 companies. It provides senior leaders with the intelligence to inform structural decisions and facilitate organizational alignment.
Commercial Banking and Capital Markets record the maximum increase in Volatil...Genpact Ltd
This document shows a comparison of industry volatility and adaptation indexes over a three year period from February 2013 to January 2016. Commercial banking saw the maximum increase in volatility and adaptation during this time period compared to other industries such as capital markets, retail banking, healthcare, and consumer goods. Volatility and the need for adaptation generally increased across all industries from 2013 to 2016.
Sharpest rise in Volatility and Adaptation events in Life Sciences and Consum...Genpact Ltd
Life sciences and consumer goods industries experienced the sharpest rises in volatility and adaptation events from 2015 to 2016, according to an analysis comparing the two years. On average, companies in these industries dealt with more volatility events in 2015-2016 and were more impacted compared to other industries such as high tech, commercial banking, and insurance. Common events driving volatility included acquisitions/expansions, leadership changes, and financial condition fluctuations.
Highest levels of Volatility and Adaptation in Retail Banking in 2015Genpact Ltd
Retail Banking consumer goods and life sciences remained at the top in terms of Volatility and Adaptation according to Genpact’s latest three year study.
Is your omni-channel customer experience seamless?Genpact Ltd
This document discusses enabling an omni-channel customer experience through a multi-channel contact infrastructure, agent enablement tools like knowledge bases and call recording, and analytics and insights including integrated data management, speech and text analytics, real-time recommendations, business intelligence reporting, and social media monitoring to support core systems like CRM and customer data.
Customer experience management - Mapping customer experience across touch-pointsGenpact Ltd
This document discusses mapping customer experience across touchpoints. It identifies key areas such as identifying customer loyalty drivers and pain points by mapping touchpoints across channels. It also discusses measuring touchpoint satisfaction, identifying cross-sell opportunities by customer segment, and identifying improvement opportunities at the product design and self-service levels. Primary data inputs include social media data, contact center data, and surveys. Key action areas involve standardized best practices, setting up a command center for governance and visibility, and sharing operations across geographies.
How can analytics transform the multi-channel customer experience?Genpact Ltd
This document describes a multi-channel customer contact solution with analytics-based decision support. The solution aims to optimize customer experience, streamline business processes, increase cost efficiency, and generate more revenue. It involves multi-channel optimization, cross-sell/upsell analytics, customer survey analytics, first call resolution analysis, and interactive data visualization.
How to reimagine the customer experience with digitalGenpact Ltd
Transform multi-channel customer services with analytics, digital technologies and process re-engineering to improve the client experience and enable growth.
Empowering intelligent customer operations through Lean DigitalGenpact Ltd
Genpact's Lean Digital approach has the potential to transform multi-channel customers services and improve customer loyalty, reduce costs, increase cross-sell propensity and drive business agility.
The pitch includes content around general HR policies, Learning and Development initiatives, Integrity & Compliance over-view etc. It aims at providing a flavor of Life @Genpact to prospective Genpact employees which will further smoothen their transition to Genpact.
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...Neil Horowitz
On episode 272 of the Digital and Social Media Sports Podcast, Neil chatted with Brian Fitzsimmons, Director of Licensing and Business Development for Barstool Sports.
What follows is a collection of snippets from the podcast. To hear the full interview and more, check out the podcast on all podcast platforms and at www.dsmsports.net
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This presentation is a curated compilation of PowerPoint diagrams and templates designed to illustrate 20 different digital transformation frameworks and models. These frameworks are based on recent industry trends and best practices, ensuring that the content remains relevant and up-to-date.
Key highlights include Microsoft's Digital Transformation Framework, which focuses on driving innovation and efficiency, and McKinsey's Ten Guiding Principles, which provide strategic insights for successful digital transformation. Additionally, Forrester's framework emphasizes enhancing customer experiences and modernizing IT infrastructure, while IDC's MaturityScape helps assess and develop organizational digital maturity. MIT's framework explores cutting-edge strategies for achieving digital success.
These materials are perfect for enhancing your business or classroom presentations, offering visual aids to supplement your insights. Please note that while comprehensive, these slides are intended as supplementary resources and may not be complete for standalone instructional purposes.
Frameworks/Models included:
Microsoft’s Digital Transformation Framework
McKinsey’s Ten Guiding Principles of Digital Transformation
Forrester’s Digital Transformation Framework
IDC’s Digital Transformation MaturityScape
MIT’s Digital Transformation Framework
Gartner’s Digital Transformation Framework
Accenture’s Digital Strategy & Enterprise Frameworks
Deloitte’s Digital Industrial Transformation Framework
Capgemini’s Digital Transformation Framework
PwC’s Digital Transformation Framework
Cisco’s Digital Transformation Framework
Cognizant’s Digital Transformation Framework
DXC Technology’s Digital Transformation Framework
The BCG Strategy Palette
McKinsey’s Digital Transformation Framework
Digital Transformation Compass
Four Levels of Digital Maturity
Design Thinking Framework
Business Model Canvas
Customer Journey Map
Starting a business is like embarking on an unpredictable adventure. It’s a journey filled with highs and lows, victories and defeats. But what if I told you that those setbacks and failures could be the very stepping stones that lead you to fortune? Let’s explore how resilience, adaptability, and strategic thinking can transform adversity into opportunity.
Best Competitive Marble Pricing in Dubai - ☎ 9928909666Stone Art Hub
Stone Art Hub offers the best competitive Marble Pricing in Dubai, ensuring affordability without compromising quality. With a wide range of exquisite marble options to choose from, you can enhance your spaces with elegance and sophistication. For inquiries or orders, contact us at ☎ 9928909666. Experience luxury at unbeatable prices.
The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdfthesiliconleaders
In the recent edition, The 10 Most Influential Leaders Guiding Corporate Evolution, 2024, The Silicon Leaders magazine gladly features Dejan Štancer, President of the Global Chamber of Business Leaders (GCBL), along with other leaders.
Building Your Employer Brand with Social MediaLuanWise
Presented at The Global HR Summit, 6th June 2024
In this keynote, Luan Wise will provide invaluable insights to elevate your employer brand on social media platforms including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok. You'll learn how compelling content can authentically showcase your company culture, values, and employee experiences to support your talent acquisition and retention objectives. Additionally, you'll understand the power of employee advocacy to amplify reach and engagement – helping to position your organization as an employer of choice in today's competitive talent landscape.
Best practices for project execution and deliveryCLIVE MINCHIN
A select set of project management best practices to keep your project on-track, on-cost and aligned to scope. Many firms have don't have the necessary skills, diligence, methods and oversight of their projects; this leads to slippage, higher costs and longer timeframes. Often firms have a history of projects that simply failed to move the needle. These best practices will help your firm avoid these pitfalls but they require fortitude to apply.
3 Simple Steps To Buy Verified Payoneer Account In 2024SEOSMMEARTH
Buy Verified Payoneer Account: Quick and Secure Way to Receive Payments
Buy Verified Payoneer Account With 100% secure documents, [ USA, UK, CA ]. Are you looking for a reliable and safe way to receive payments online? Then you need buy verified Payoneer account ! Payoneer is a global payment platform that allows businesses and individuals to send and receive money in over 200 countries.
If You Want To More Information just Contact Now:
Skype: SEOSMMEARTH
Telegram: @seosmmearth
Gmail: seosmmearth@gmail.com
Industrial Tech SW: Category Renewal and CreationChristian Dahlen
Every industrial revolution has created a new set of categories and a new set of players.
Multiple new technologies have emerged, but Samsara and C3.ai are only two companies which have gone public so far.
Manufacturing startups constitute the largest pipeline share of unicorns and IPO candidates in the SF Bay Area, and software startups dominate in Germany.
How to Implement a Real Estate CRM SoftwareSalesTown
To implement a CRM for real estate, set clear goals, choose a CRM with key real estate features, and customize it to your needs. Migrate your data, train your team, and use automation to save time. Monitor performance, ensure data security, and use the CRM to enhance marketing. Regularly check its effectiveness to improve your business.
Understanding User Needs and Satisfying ThemAggregage
https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them
We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
In this webinar, we won't focus on the research methods for discovering user-needs. We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs.
Industry expert Scott Sehlhorst will:
• Introduce a taxonomy for user goals with real world examples
• Present the Onion Diagram, a tool for contextualizing task-level goals
• Illustrate how customer journey maps capture activity-level and task-level goals
• Demonstrate the best approach to selection and prioritization of user-goals to address
• Highlight the crucial benchmarks, observable changes, in ensuring fulfillment of customer needs
Part 2 Deep Dive: Navigating the 2024 Slowdownjeffkluth1
Introduction
The global retail industry has weathered numerous storms, with the financial crisis of 2008 serving as a poignant reminder of the sector's resilience and adaptability. However, as we navigate the complex landscape of 2024, retailers face a unique set of challenges that demand innovative strategies and a fundamental shift in mindset. This white paper contrasts the impact of the 2008 recession on the retail sector with the current headwinds retailers are grappling with, while offering a comprehensive roadmap for success in this new paradigm.
The APCO Geopolitical Radar - Q3 2024 The Global Operating Environment for Bu...APCO
The Radar reflects input from APCO’s teams located around the world. It distils a host of interconnected events and trends into insights to inform operational and strategic decisions. Issues covered in this edition include:
Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...my Pandit
Dive into the steadfast world of the Taurus Zodiac Sign. Discover the grounded, stable, and logical nature of Taurus individuals, and explore their key personality traits, important dates, and horoscope insights. Learn how the determination and patience of the Taurus sign make them the rock-steady achievers and anchors of the zodiac.
Discover timeless style with the 2022 Vintage Roman Numerals Men's Ring. Crafted from premium stainless steel, this 6mm wide ring embodies elegance and durability. Perfect as a gift, it seamlessly blends classic Roman numeral detailing with modern sophistication, making it an ideal accessory for any occasion.
https://rb.gy/usj1a2