Cord.travel is an integrated messaging solution that does the following for your hotels: Back-of-house messaging that connects everyone in a hotel, top management to frontline. Text to get operational data: Top management can get operational data anytime, anyplace through text, without accessing the PMS. For example, How many vacant rooms today? How many available to sell? Any VIP arrivals? Omni-Channel Guest Messaging: You can personalize and automate your guest experience from booking to departure and thereafter through text messaging. Guests could text you through the channel of their choice: SMS, Whatsapp, RCS. Smart-Upsell: You can now upsell room upgrades, offers and amenities through automated text messaging directed at the right guest at the right moment. The world loves to text. Are you ready? Get in touch with us- http://bit.ly/2QZxuAM

1. INTELLIGENT
MESSAGING
FOR HOTELS
Streamline hotel operations, create highly
personalized guest experiences and
maximize property revenues through
intelligent messaging
www.cord.travel

2. www.cord.travel
Intelligent Messaging
Back-of-House Messaging1
Text to Get Operational Data2
Text with your Guests3
Smart-Upsell4

3. www.cord.travel
Back-of-House Messaging1
The back-of-house messaging at the core of
Cord.travel connects everyone in your hotel,
top management to frontline, fulltime to
flextime.
Communicate, collaborate, share files, search,
get moment-of-need help, learn, onboard, all
through a single messaging interface.

4. www.cord.travel
Empower your people like
never before. Through
Performance Support Chatbots!
1. Build them yourselves
Empower your Front Office, F&B,
Housekeeping, Spa/Fitness and Engineering
through specialized Performance Support
Chatbots that you yourselves can build, deploy
and manage without bothering IT folks.
2. Deliver Moment-of-need info
These chatbots deliver moment-of-need
information to the associate whilst completing
an operation or process, whilst using a software
application or when the employee has a
question on a specific topic.
3. Voice or Text
Associates can ask questions in plain English to
these chatbots (voice or text) and get answers
without having to talk to a human.
Continue
Back-of-House Messaging

5. www.cord.travel
Performance Support Chatbots.
For Onboarding and Learning &
Development as well!
4. Knowledge Gap Dashboard
You can keep these chatbots continually
updated through a Knowledge Gap
Dashboard that highlights unanswered
questions and also any outdated information
delivered by these chatbots.
5. Onboarding
These chatbots can also be designed for
onboarding new employees.
6. Learning & Development
And for ongoing training of both current and
new employees as well.
Back-of-House Messaging

6. www.cord.travel
Given here is an example of a Performance Support Chatbot that
you can roll out for your Housekeeping Dept.
Back-of-House Messaging
Help.Housekeeping
11:10 AM
Give me the SOP for DND rooms
11:10 AM
24
• Do not make a call to a DND room
until 2:00 pm
• After 2:00 pm, get your Floor
Supervisor to call the room to
know the guest’s needs.
• If you get the go-ahead from your
Floor Supervisor, then call the guest
and service the room.
• If your call is not answered by the
guest after at least two calling
attempts, you should still go ahead
and service the room.
9:41
Housekeeping associates can ask questions in
plain English at the moment-of-need and get
responses from the chatbot, without having to
talk to a human.

7. www.cord.travel
Back-of-House Messaging
Keep everyone connected by
enabling people to chat in the
language they are most
comfortable in
María Ramírez López
314 is ready
María Ramírez López
11:10 AM
You are welcome
María Ramírez López
11:10 AM
Great! Thank You. Let
me update the front
desk
David Holman
11:10 AM
Maria, 314, we have an
early check-in
David Holman
11:10 AM
9:41
David Holman
314 está listo
María Ramírez López
11:10 AM
De nada
María Ramírez López
11:10 AM
¡Excelente! Gracias.
Déjame actualizar la
recepción
David Holman
11:10 AM
Maria, 314, tenemos un
check-in temprano
David Holman
11:10 AM
9:41
David Holman
(Floor Supervisor)
Does not speak Spanish
Ramírez López
(Guest Room Attendant)
Speaks only Spanish
Continue

8. www.cord.travel
Back-of-House Messaging
Seamless conversations
between two people who may
not speak a common language
The AI-powered multilingual translation
model embedded in Cord.travel enables
seamless conversations between two
people who may not speak a common
language.
In the tight labor market we’re in today,
do not let language be a hindrance
whilst recruiting the best resources for
departments like housekeeping.

9. www.cord.travel
Back-of-House Messaging
Use Voice & Text to get
things done and to retrieve
information
We have integrated the same engine that runs
Amazon Alexa into your communication
solution. So much so that you could use voice
or text to perform an action or to ask for any
information available inside Cord.travel.
Who are the admins?
Linda Morgan
11:10 AM
I want to talk to James Johnson
Linda Morgan
11:10 AM
Andrea
11:10 AM
James Johnson
James.Johnson@acmehotels.com
The following are your admins:
Cynthia Powell
Cynthia.Powell@acmehotels.com
You’re being taken to direct messaging with
James Johnson
Andrea
11:10 AM
Andrea, your AI assistant
on Cord.travel, converses
with you to understand
your intent and
contextually performs the
function for you.

10. www.cord.travel
Back-of-House Messaging
When you deploy Cord.travel
back-of-house
1 You streamline communication across
the hotel, with everyone in sync
2 And deliver a consistent employee
experience with moment-of-need
Performance Support
3 Transforming your people into a
highly engaged Workforce
4 With significantly enhanced
levels of productivity
5 And reduced employee turnover
6 Resulting in lower recruitment,
onboarding and training costs
7 Whilst delivering a far superior
guest experience through empowered
frontline workers who carry your
hotel’s brand at all times with pride
and dignity.

11. www.cord.travel
Text to Get
Operational Data
2
The embedded Conversational AI on
Cord.travel delivers key operational data to
senior executives on demand through its
messaging interface.
Executives can ask questions in plain English
through voice or text and get immediate
answers anywhere, anytime, without having to
log in to the PMS.
How many vacant rooms today?
Any out of inventory rooms?
How many out of order rooms?
Any VIP arrivals?
Any VIPs inhouse?
Remaining arrivals today?
How many guaranteed arrivals?
Expected stayovers?
How many available to sell?
What's the occupancy %?
What's our Walk in Rate today?
Yesterday's Parking Revenue?
How's the restaurant doing today?
How's the spa doing today?

12. www.cord.travel
There are no VIP arrivals today
Andrea
11:10 AM
Any VIP arrivals today?
11:10 AM
How many vacant rooms today?
11:10 AM
There are 32 vacant rooms
today
Andrea
11:10 AM
18 are available to sell
Andrea
11:10 AM
How many available to sell?
11:10 AM
Andrea
11:10
Text to Get Operational Data

13. www.cord.travel
More than 80% of the travellers would prefer to
communicate with your hotel through text. Well,
if you were ready!
With Cord.travel, you can message your guests
directly from the platform whilst they text you
through the messaging channel of their choice -
SMS, Whatsapp, Messenger, RCS.
Andrea, your hotel’s AI assistant on Cord.travel
fields requests from your guests and responds
in under a second whilst routing all actionable
items to the right department or associate,
back-of-house. (Available: December, 2019)
Text with your Guests3
what’s the wifi password?
Welcomest@y2025
Andrea
We would need some extra
towels. Room 314.
Sure. Will be there in 10.
Andrea

14. +1 6175833837
11:10 AM
I’m Andrea, your AI Assistant at Cordtel,
Chicago.
Your reservation with us is confirmed and
your confirmation number is 57690703.
Check-In : Monday, December 9, 2019,
4:00 pm
Check-Out : Wednesday, December 11,
2019, 12:00 pm
You could text me anytime if there is any-
thing we can do to help you make the
most of your time away.
11:10
www.cord.travel
Text with your Guests
You initiate the first
conversation through
Pre-arrival messaging
Continue

15. www.cord.travel
Immediately after a guest confirms a booking,
Andrea, your hotel’s AI assistant on Cord.travel
sends them a welcome message to let them
know that the reservation is complete. This
quickly establishes a direct and personal line of
communication with your guest.
Now that you have established the ideal
conversation setting for the personalized
experience you want to deliver to the guest, the
guest finds it easy and straightforward from
theron to initiate their own requests as well.
Text with your Guests
The guest now finds it
straightforward to initiate their
own requests as well

16. www.cord.travel
Text with your Guests
Your guests do not have
to download any apps to
talk to you
Continue
David Holman
+1 617 583 3837
what is the wifi password?
11:10 AM
Welcomest@y2025
Andrea
11:10 AM
Sure. Will be there in 10.
Andrea
11:10 AM
We would need some extra towels.
Room 314. 11:10 AM
11:10

17. www.cord.travel
Text with your Guests
You message your guests directly from
Cord.travel whilst they text you through the
messaging channel of their choice - SMS,
Whatsapp, Messenger, RCS.
Andrea fields requests from your guests and
responds in under a second whilst routing all
actionable items to the right department or
associate, back-of-house.
Andrea works for your hotel 24/7/365. Very
much as a member of your team - and she
never gets tired at work like we humans.
SMS, WhatsApp,
Messenger, RCS

18. www.cord.travel
Text with your Guests
More than 80% of the travellers would love to
text their hotel. And texts that you sent could be
opened by your guests 98% of the time.
Customer satisfaction scores are higher for
business text messaging than any other
communication channel currently available.
Conversations start and stop at guest’s own
convenience. And conversation history is
always visible for quick reference.
Serve guests efficiently with Andrea,
the AI Assistant on Cord.travel
working seamlessly with your staff.
Send proactive, timely, relevant
messages to keep guests engaged
and informed from booking thru
checkout and thereafter.
The value of text
messaging is indisputable

19. Karen Thompson
KT +1 617 583 3837
11:10
Request early Check-In.
your request for early Check-In
confirmed. You can check in as early as
10 am Friday 12/27/2019
Early check-In $30 $20 extra/day
Request Decline
www.cord.travel
Smart-Upsell4
The Smart-Upsell(™) engine embedded in
Cord.travel sends targeted real-time offers to
guests from booking thru checkout and
post-checkout.
You can now upsell room upgrades, offers and
amenities through automated text messaging
directed at the right guest at the right moment.

20. www.cord.travel
Smart-Upsell
Upsell upgrades and offers
through Smart-Upsell(™)
and Text Messaging
Prestay Room Standby Upgrades
Based on available Inventory, Guest Profile, Context
Prestay Addons
Early Checkin, Late Checkout, High Floor, Spa Treatment,
Buffet Breakfast, Lounge Access, Mini Bar Offer, Transportation
Midstay Addons
Late checkout, Spa Treatment, Buffet Breakfast, Poolside Lunch,
Dining Offer, In Room Dining Offer, Bar Offer, Mini Bar Offer,
Laundry Offers, Transportation, Add Additional Nights
Checkout Addons
Next Stay Incentive
Post Checkout Addons
Next Stay Incentive

21. www.cord.travel
Smart-Upsell
We help you
merchandise, merchandise,
merchandise
With Smart-Upsell on Cord.travel, you sell not
just the rooms, but amenities and services for
revenue maximization.
By answering questions as to what to sell to
which guest and when and proactively
merchandising these offerings to those guests,
your hotel can find way more success with
your upsells.
Merchandising also offers an opportunity
for showcasing the various amenities at
your hotel.
While seasoned travellers may know how to
get an upgrade or a late checkout, most
guests end up not asking for extras because
they are unfamiliar with the process.

22. www.cord.travel
Smart-Upsell
You merchandise your
facilities all through the
stay lifecycle
With Smart-Upsell, we help you gracefully
present your facilities like the spa, your
restaurants, the bar, poolside services, business
services all through the stay.
And with everyone in your hotel connected
through Cord.travel back-of-house messaging
infrastructure, associates can message Andrea
when a particular facility is underutilised for the
Smart-Upsell engine to send real-time offers to
the guests most likely to accept the offer.
Through Smart-Upsell, you stop
wasting valuable staff time operating
archaic manual systems. And your
property starts generating significantly
higher revenues whilst delivering a
highly personalized guest experience
(Available: March, 2020)

23. Contact Us
Cordiant Technologies Inc.
300 North LaSalle Street Ste 4925
Chicago IL 60654
O +1 630 270 3100
E : sales@cordiant.com
www.cord.travel
The world loves to text!
Are you ready?