innSend

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innSend

  1. 1. The fastest way to done.<br />
  2. 2. About innSend<br />innSend performs one function—interdepartmental hotel task messaging… brilliantly, easily and inexpensively. <br /> Designed by Hoteliers, for Hoteliers, using simple to use and familiar technology.<br />
  3. 3. Why hotel task messaging?<br />YourGuests<br />Demandconsistent service<br />Requestshavetobeaccomplishedfast<br />Do notacceptmistakes<br />Expectimmediatefollow-up<br />YourTeam<br />Obligatedtomultitask<br />Demandtoolsto do theirjobs<br />Requesteasyto use and fasttools<br />Avoidunnecessary time awayfromtheirdepartment<br />
  4. 4. “OPENED”“ACKNOWLEDGED”“CLOSED”<br /> Anything more complicated is just not simple or fast enough!<br />
  5. 5. Why innSend<br />Provides a needed communication tool to the hotel team<br />Solves communication issues between departments (easy to use, instant messaging, you can multitask, follow up…)<br />Reduces unnecessary cost generated by poor communication between departments (reduces glitches, accountability …)<br />Improves guest’s services (consistency, fast response, get what they asked for, time track…)<br />Improves productivity by analyzing tasks (labor, data to be able to change..)<br />In contrast to costly and cumbersome enterprise systems that juggle dozens of operational and administrative functions, thus requiring complex installation and extensive training (and re-training) of hotel staff, innSend installs in minutes and can be learned by any employee in seconds<br />
  6. 6. Affordable!<br />On an average day a hotel can report between 5 and 10 glitches that are caused by using poor or wrong communication procedures. <br /> Room service request - the receptionist takes a room service order but communicates by phone, radio or even forgets causing a delay or a delivery of a wrong item = Discount F&B service: Average cost for two: $150<br /> Amenity request – the receptionist takes a housekeeping amenity request but communicates by phone, radio or even forgets causing a delay or a delivery of the wrong amenity = Complimentary room amenity: Average cost $20<br /> Room move – the receptionist fails to communicate properly with housekeeping and room service causing a delay with the room move and leaving a wrong amenity for another arrival = Room night discount: Average cost per night $100<br /> Maintenance glitch – housekeeping does not communicate properly a maintenance request and the delay causes a service complaint = Room Upgrade: need to clean new room and can't sell previous room. Average cost: $400<br />innSend costs your hotel less than $15 per day.<br />
  7. 7. innSend connects to all departments<br />
  8. 8. “OPENED”“ACKNOWLEDGED”“CLOSED”<br />Easy to use & monitor tasks <br />
  9. 9. Clicking on a department opens customizable task icons. <br />
  10. 10.
  11. 11. Takes only seconds to send a task <br />
  12. 12. Instant communications to hotel computers, e-mails, mobile phones (SMS), Smartphones (mobile app), iPods & iPads<br />
  13. 13. Visual & audible alerts on received tasks <br />
  14. 14. PC communications = a simple ‘right click’ on the received task to confirm acknowledgment and to close the task <br />
  15. 15. Mobile App communications to Smartphones (iPhone, Blackberry, & Android devices) Hotel Wi-Fi communications with iPod Touches & iPads<br />
  16. 16. Mobile SMS text communications = simply touch “2” to confirm acknowledgment and touch “3” to close the task<br />
  17. 17. Easy web based administration<br />
  18. 18. Simple, effective reporting to gauge productivity and ensure accountability<br />
  19. 19. Phone <br />Desktop Client<br />(Java/Swing)<br />Architecture<br />Text message<br />Cdyne<br />CDYNE & Clickatell (SMS Gateways)<br />JSON<br />Database<br />(MySQL)<br />Admin Server<br />(Linux)<br />Browser (GWT)<br />JSON<br />JSON<br />Central<br />Server -Java<br />(Linux)<br />SMS Server<br />Mobile Server<br />(Linux)<br />Mobile App (GWT)<br />JSON<br />JSON<br />Amazon Cloud Production<br />Apple<br />Notification<br />Amazon Cloud Q&A<br />Blackberry<br />Notification<br />Email Receiver<br />Email Sender<br />(SES)<br />Email Client<br />Google<br />Notification<br />Urban Airship<br />Google App Engine<br />GWT – Google Web Toolkit<br />JSON – JavaScript Object Notation<br />SES – Simple Email System (Amazon)<br />* innSend employs HTTPS secure and encrypted protocol<br />
  20. 20. Product Features<br />innSend Features & Capabilities:<br /><ul><li>SaaS (software as a service) solution *hosted
  21. 21. LAN(local area network) solution available *local
  22. 22. Web based Administration and Software client
  23. 23. App for iPod Touch & iPads for hotel Wi-Fi communications
  24. 24. Mobile App for iPhone, Blackberry, & Android Smart Phones
  25. 25. SMS text messaging with any mobile phone
  26. 26. E-mail communications
  27. 27. PC to PC communications
  28. 28. Task window to monitor all open, acknowledged, & closed tasks.
  29. 29. Reporting for accountability and gauging productivity</li></li></ul><li>innSend includes<br /><ul><li>Free remote installation and training
  30. 30. Unlimited license software installs
  31. 31. Unlimited technical support
  32. 32. Free upgrades
  33. 33. Free trials
  34. 34. No upfront costs
  35. 35. No long term contracts
  36. 36. Great customer service</li></li></ul><li>1. Efficient2. Easy to Use 3. Affordable<br />
  37. 37. For a livedemoor<br />free trial, contact…<br />Greg Schlosser,Founder & CEOgschlosser@innSend.com<br />Tel: 805-426-5671<br />735 State Street, Suite 105 & 106<br />Santa Barbara, CA. USA<br />www.innSend.com<br />

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