innSend is a hotel task messaging system that allows different departments to easily communicate tasks through a simple interface on computers and mobile devices. It aims to improve guest service, team productivity, and reduce costs from communication issues. innSend installs quickly, can be learned in seconds, and costs less than $15 per day for a hotel. It provides task tracking, reporting, and works across various devices through a web-based system.

1. The fastest way to done.

2. About innSend innSend performs one function—interdepartmental hotel task messaging… brilliantly, easily and inexpensively. Designed by Hoteliers, for Hoteliers, using simple to use and familiar technology.

3. Why hotel task messaging? YourGuests Demandconsistent service Requestshavetobeaccomplishedfast Do notacceptmistakes Expectimmediatefollow-up YourTeam Obligatedtomultitask Demandtoolsto do theirjobs Requesteasyto use and fasttools Avoidunnecessary time awayfromtheirdepartment

4. “OPENED”“ACKNOWLEDGED”“CLOSED” Anything more complicated is just not simple or fast enough!

5. Why innSend Provides a needed communication tool to the hotel team Solves communication issues between departments (easy to use, instant messaging, you can multitask, follow up…) Reduces unnecessary cost generated by poor communication between departments (reduces glitches, accountability …) Improves guest’s services (consistency, fast response, get what they asked for, time track…) Improves productivity by analyzing tasks (labor, data to be able to change..) In contrast to costly and cumbersome enterprise systems that juggle dozens of operational and administrative functions, thus requiring complex installation and extensive training (and re-training) of hotel staff, innSend installs in minutes and can be learned by any employee in seconds

6. Affordable! On an average day a hotel can report between 5 and 10 glitches that are caused by using poor or wrong communication procedures. Room service request - the receptionist takes a room service order but communicates by phone, radio or even forgets causing a delay or a delivery of a wrong item = Discount F&B service: Average cost for two: $150 Amenity request – the receptionist takes a housekeeping amenity request but communicates by phone, radio or even forgets causing a delay or a delivery of the wrong amenity = Complimentary room amenity: Average cost $20 Room move – the receptionist fails to communicate properly with housekeeping and room service causing a delay with the room move and leaving a wrong amenity for another arrival = Room night discount: Average cost per night $100 Maintenance glitch – housekeeping does not communicate properly a maintenance request and the delay causes a service complaint = Room Upgrade: need to clean new room and can't sell previous room. Average cost: $400 innSend costs your hotel less than $15 per day.

7. innSend connects to all departments

8. “OPENED”“ACKNOWLEDGED”“CLOSED” Easy to use & monitor tasks

9. Clicking on a department opens customizable task icons.

11. Takes only seconds to send a task

12. Instant communications to hotel computers, e-mails, mobile phones (SMS), Smartphones (mobile app), iPods & iPads

13. Visual & audible alerts on received tasks

14. PC communications = a simple ‘right click’ on the received task to confirm acknowledgment and to close the task

15. Mobile App communications to Smartphones (iPhone, Blackberry, & Android devices) Hotel Wi-Fi communications with iPod Touches & iPads

16. Mobile SMS text communications = simply touch “2” to confirm acknowledgment and touch “3” to close the task

17. Easy web based administration

18. Simple, effective reporting to gauge productivity and ensure accountability

19. Phone Desktop Client (Java/Swing) Architecture Text message Cdyne CDYNE & Clickatell (SMS Gateways) JSON Database (MySQL) Admin Server (Linux) Browser (GWT) JSON JSON Central Server -Java (Linux) SMS Server Mobile Server (Linux) Mobile App (GWT) JSON JSON Amazon Cloud Production Apple Notification Amazon Cloud Q&A Blackberry Notification Email Receiver Email Sender (SES) Email Client Google Notification Urban Airship Google App Engine GWT – Google Web Toolkit JSON – JavaScript Object Notation SES – Simple Email System (Amazon) * innSend employs HTTPS secure and encrypted protocol

21. LAN(local area network) solution available *local

22. Web based Administration and Software client

23. App for iPod Touch & iPads for hotel Wi-Fi communications

24. Mobile App for iPhone, Blackberry, & Android Smart Phones

25. SMS text messaging with any mobile phone

26. E-mail communications

27. PC to PC communications

28. Task window to monitor all open, acknowledged, & closed tasks.

30. Unlimited license software installs

31. Unlimited technical support

32. Free upgrades

33. Free trials

34. No upfront costs

35. No long term contracts

37. For a livedemoor free trial, contact… Greg Schlosser,Founder & CEOgschlosser@innSend.com Tel: 805-426-5671 735 State Street, Suite 105 & 106 Santa Barbara, CA. USA www.innSend.com