The document summarizes the design and development of an online insurance system for an East Africa insurance company. Key points:
- The system was developed to create awareness about insurance policies and benefits through an online presence, as the existing manual system was ineffective.
- Requirements for the system were determined through qualitative research methods like interviews and document review with insurance providers and clients.
- The system was built using PHP, WAMP, and MySQL. It allows authorized users to access insurance information and claims through a secure web interface.
- After development, the system's perceived usefulness and ease of use were evaluated through a questionnaire, finding it provided important insurance awareness.
Risk prevention is an IoT-based uses case able to create a positive impact to all the stakeholders: avoiding the accidents to the policyholders, improving the insurance bottom line, and generating positive externalities to the society
A (false) myth I have heard frequently at conferences is that insurers are not yet able to use IoT data to take smart actions
Instead, there are different success stories about-based risk prevention in different insurance business lines bit.ly/RiskPreventionPaper
One of the best practices in changing driver behaviors is Discovery Limited
Having seen the early steps of this approach, since it’s launch on 1 June 2011, and the journey over the following years, I’ve been always impressed by their innovation journey
Each annual product review has been a thought-provoking presentation: I consider myself extremely luck for this opportunity to learn directly from Anton and Francois and all the team
#Insurtech case histories are frequently fascinating storytelling and make people feel self-satisfied, instead in this paper you will find facts and figures about prevented accidents and profitable auto #insurance portfolios
I love this #telematics story...concrete and fact based!
Connected Vehicles—Insurance: The Business of Preventing Crashes Andreas Mai
Connected vehicles have the potential to significantly reduce costs for the insurance industry and society by preventing crashes. Insurance companies can track driver behavior through telematics devices to better price premiums, with some offering pay-as-you-drive and pay-how-you-drive models. Connected vehicle technologies may be able to prevent up to 80% of crashes through features like collision avoidance systems and vehicle-to-vehicle communication. A unified in-vehicle connectivity platform could further reduce insurance operating costs and unlock additional value of over $380 per connected vehicle annually for insurance providers.
EMERGING SECURITY RISKS OF E-HAIL TRANSPORT SERVICES: FOCUS ON UBER TAXI IN N...ijsptm
This study attempted to examine the emerging security risks brought about by the e-hail taxi mode of transportation. It argues that despite the fact that the security risks associated with traditional taxi transportation still apply to e-hail taxi services, there are emergent risks that are unique to the app-based taxi hailing services. It further contends that as evidenced by the reactionary way of addressing security issues arising form usage of the service, it is clear that security was not a factor during conceptualisations, development and operation of the app-based taxi service. The study conducted a survey of uber customers and drivers in Nairobi County Kenya, and data was collected from 400 respondents with 85% response rate. Majority of the respondents indicated that they somewhat often (32.23%), agreed that Uber is more convenient (58.76%), indicated that Uber offers more business and job opportunities (86.46%). Despite the positive opinions by the respondents, 65.31% opined that Uber portend security risks. Majority indicated that the following risks are likely; abductions (40.82%), carjacking (40.82%), sexual harassment (38.14%), murders (35.71%), robbery (41.84%) and burglaries (34.69%). However, a majority of 28.57% thought that hackings into sensitive customer and company data was less likely. Furthermore, 57.14% of the respondents felt that the regulatory framework for appbased taxi hailing system were not sufficient to guarantee safety and security while 75.51% were optimistic that the e-hail transport industry will take meaningful security mitigation measures from the lessons they have learned. Finally, 92.93% of the respondents felt that government authorities should do more in regulating app-based services such Uber while 85.86% opined that founders and managers of ehail taxi services should be held responsible for security lapses. The study recommends that a review of existing traffic laws and criminal laws be done to take care of the emerging security risks associated by app-based service providers.
Adrian Gore founded Discovery in 1992 with the goal of creating a more sustainable health insurance model in South Africa. Discovery grew rapidly by developing innovative programs like Vitality, which rewards policyholders for healthy behaviors. Vitality tracks activities like workouts and nutrition to provide points redeemable for discounts and rewards. This wellness focus helped Discovery become the leading insurer in South Africa and expand internationally by partnering with insurers in other countries. Gore attributes Discovery's continued innovation to internal programs that encourage employees to generate new ideas and evaluate managers based on the success of launches.
Small-ticket Insurance point of view - VFRiaan Singh
Small-ticket insurance has grown significantly in recent years while other insurance sectors have struggled. It is being driven by rising incomes in emerging markets, new technologies, partnerships between insurers and other sectors, and improved operating models. While small-ticket insurance varies between mature and emerging markets, the mechanisms of product design, distribution, and administration share similarities that allow for integration and innovation across different markets. Insurers that succeed with small-ticket insurance improve their overall performance by interacting more frequently with customers and deepening their understanding of customer needs.
Risk prevention is an IoT-based uses case able to create a positive impact to all the stakeholders: avoiding the accidents to the policyholders, improving the insurance bottom line, and generating positive externalities to the society
A (false) myth I have heard frequently at conferences is that insurers are not yet able to use IoT data to take smart actions
Instead, there are different success stories about-based risk prevention in different insurance business lines bit.ly/RiskPreventionPaper
One of the best practices in changing driver behaviors is Discovery Limited
Having seen the early steps of this approach, since it’s launch on 1 June 2011, and the journey over the following years, I’ve been always impressed by their innovation journey
Each annual product review has been a thought-provoking presentation: I consider myself extremely luck for this opportunity to learn directly from Anton and Francois and all the team
#Insurtech case histories are frequently fascinating storytelling and make people feel self-satisfied, instead in this paper you will find facts and figures about prevented accidents and profitable auto #insurance portfolios
I love this #telematics story...concrete and fact based!
Connected Vehicles—Insurance: The Business of Preventing Crashes Andreas Mai
Connected vehicles have the potential to significantly reduce costs for the insurance industry and society by preventing crashes. Insurance companies can track driver behavior through telematics devices to better price premiums, with some offering pay-as-you-drive and pay-how-you-drive models. Connected vehicle technologies may be able to prevent up to 80% of crashes through features like collision avoidance systems and vehicle-to-vehicle communication. A unified in-vehicle connectivity platform could further reduce insurance operating costs and unlock additional value of over $380 per connected vehicle annually for insurance providers.
EMERGING SECURITY RISKS OF E-HAIL TRANSPORT SERVICES: FOCUS ON UBER TAXI IN N...ijsptm
This study attempted to examine the emerging security risks brought about by the e-hail taxi mode of transportation. It argues that despite the fact that the security risks associated with traditional taxi transportation still apply to e-hail taxi services, there are emergent risks that are unique to the app-based taxi hailing services. It further contends that as evidenced by the reactionary way of addressing security issues arising form usage of the service, it is clear that security was not a factor during conceptualisations, development and operation of the app-based taxi service. The study conducted a survey of uber customers and drivers in Nairobi County Kenya, and data was collected from 400 respondents with 85% response rate. Majority of the respondents indicated that they somewhat often (32.23%), agreed that Uber is more convenient (58.76%), indicated that Uber offers more business and job opportunities (86.46%). Despite the positive opinions by the respondents, 65.31% opined that Uber portend security risks. Majority indicated that the following risks are likely; abductions (40.82%), carjacking (40.82%), sexual harassment (38.14%), murders (35.71%), robbery (41.84%) and burglaries (34.69%). However, a majority of 28.57% thought that hackings into sensitive customer and company data was less likely. Furthermore, 57.14% of the respondents felt that the regulatory framework for appbased taxi hailing system were not sufficient to guarantee safety and security while 75.51% were optimistic that the e-hail transport industry will take meaningful security mitigation measures from the lessons they have learned. Finally, 92.93% of the respondents felt that government authorities should do more in regulating app-based services such Uber while 85.86% opined that founders and managers of ehail taxi services should be held responsible for security lapses. The study recommends that a review of existing traffic laws and criminal laws be done to take care of the emerging security risks associated by app-based service providers.
Adrian Gore founded Discovery in 1992 with the goal of creating a more sustainable health insurance model in South Africa. Discovery grew rapidly by developing innovative programs like Vitality, which rewards policyholders for healthy behaviors. Vitality tracks activities like workouts and nutrition to provide points redeemable for discounts and rewards. This wellness focus helped Discovery become the leading insurer in South Africa and expand internationally by partnering with insurers in other countries. Gore attributes Discovery's continued innovation to internal programs that encourage employees to generate new ideas and evaluate managers based on the success of launches.
Small-ticket Insurance point of view - VFRiaan Singh
Small-ticket insurance has grown significantly in recent years while other insurance sectors have struggled. It is being driven by rising incomes in emerging markets, new technologies, partnerships between insurers and other sectors, and improved operating models. While small-ticket insurance varies between mature and emerging markets, the mechanisms of product design, distribution, and administration share similarities that allow for integration and innovation across different markets. Insurers that succeed with small-ticket insurance improve their overall performance by interacting more frequently with customers and deepening their understanding of customer needs.
Ferma Position Paper on the 2013 Green Paper on Disaster InsuranceFERMA
This document summarizes FERMA's position on the European Commission's Green Paper on the Insurance of Natural and Man-made disasters. FERMA represents large companies that potentially face major disasters. They do not see the need for mandatory disaster insurance frameworks. Their key points are: (1) Large companies are already aware of disaster risks and buy insurance; (2) Existing insurance market capacities and national systems already provide options to improve coverage; (3) Any EU-level mechanism to classify disasters risks delays for clients to claim payments. FERMA worries about differing safety standards among countries being tied to a mandatory EU disaster mechanism. Overall they believe existing private market solutions and risk prevention practices are sufficient without EU intervention.
Discovery Insure covers over R82 billion in insured assets and helps fund over R2.4 million of fuel spend daily and R2.2 million of Gautrain spend since October 2014. Statistics show that long-distance drivers are over 50% worse at speeding, braking, and nighttime driving compared to drivers that drive 0-149km per month. The Young Adult benefit provided benefits to Suzanne, who was in an accident causing over 40% damage to her car, including increasing her payout by 15%, saving her R3,000 in excess fees, and allowing her to immediately write off her car for its full retail value of R664,100.
Insurers warned about merely ‘playing’ with digital in ey report insurance ...Digital Insurance News
1) An EY report warns insurers that they need to take mobile and digital capabilities more seriously to avoid falling behind, as mobile usage grows exponentially.
2) The report found that only 43% of insurers provide mobile quotes compared to 72% online, and Asian insurers lag in using mobile apps and social media.
3) While most insurers aim to improve their digital strategies and investments, currently almost 80% see themselves as just "playing" digitally rather than being leaders, and two-thirds lack a long-term strategy to realize digital ambitions.
Will fintech newcomers disrupt health and home insurance? Matteo Carbone
Fintech companies are looking to disrupt health and home insurance through new technologies like wearables and connected home devices. Insurers can leverage these technologies to improve risk assessment, offer value-added services, enhance the customer experience, and implement behavior-based pricing models. Examples include Oscar's health insurance app that rewards healthy behaviors, Medibank's wellness services that boost sales, and home insurers installing sensors to better manage risks and offer additional home services. Integrating emerging technologies presents opportunities for insurers to generate value across the insurance lifecycle.
Identity Theft Coverage - How are Insurers Protecting Their CustomersCorporate Insight
Having personal and credit card data stolen is traumatizing and presents a host of hassles to consumers. As more transactions take place online, opportunities for fraud and identity theft increase.
This slide deck highlights the products and educational content related to identity theft available on the public sites of five leading life insurers. It is noteworthy that MetLife and Nationwide are the only firms we track that offer separate, specialty products focused on protecting clients from identity theft.
Accenture Distribution and Agency Management Survey: Reimagining insurance di...Accenture Insurance
The global Distribution & Agency Management Survey draws insights from 400+ insurance distribution executives about connected devices, data and analytics, agent compensation and more. The research covers topics such as the customer experience, channel optimization, the changing role of agents and the Internet of Things, among others and how digital is affecting insurance distribution and customer interactions.
USAA, an insurance company that serves military personnel, must provide mobile services to support clients wherever they are deployed. A survey found that only 26% of consumers have connected with their insurer via mobile. However, mobile interactions are growing rapidly and insurers believe mobile capabilities could significantly change the industry. Mobile technologies are forging new links between insurers and policyholders through location-based recommendations and on-demand insurance products.
Building privacy into consensual tracking for insurance purposes via an in-ca...Browne Jacobson LLP
Why would you want to be spied on? At Privacy Laws & Business 28th Annual International Conference, 6 July 2015, Helena Wootton talks about the data protection aspects of tracking and monitoring driving habits using a ‘black box’.
Source: Privacy Laws & Business UK report, July 2015 - www.privacylaws.com
The document discusses how digitization is transforming the insurance industry. It is putting pressure on life/pensions and property/casualty insurers to improve customer experience through digital channels. Customers now expect seamless, personalized experiences through mobile and online access. Insurers need to leverage new technologies like analytics, cloud computing, and the internet of things to meet these rising expectations and compete in the digital era. Data and digitization offer opportunities to better understand customers, price policies dynamically, and automate processes, but insurers must also address challenges of security, regulation and building customer trust.
Microinsurance Framework Presentation Diamond Hotel 01 31-12.pptItoy Almario
Highlights the key elements of the National Strategy and Regulatory Framework on Microinsurance in the Philippines. Presented during the Advocacy Seminar on Microinsurance held on January 27, 2012 at the Diamond Hotel, Manila.
As part of the global agenda of insuring for sustainable development, the Impact Insurance Facility (www.impactinsurance.org) and the PSI Initiative (www.unepfi.org/psi) are organizing a webinar series with the theme, “Making inclusive insurance work”. The fourth webinar had the topic "SMEs and value chains" and was held on 16 March 2017.
Speakers: Jeremy Gray (Cenfri) and Nick Smith (AXA). Moderator: Alice Merry (ILO's Impact Insurance Facility).
Microinsurance Initiatives Powerpoint Presentation Diamond Hotel 01 27-12Itoy Almario
Highlights current microfinance initiatives undertaken by the Philippine Government to promote access to microinsurance by the low income and informal sectors of society. Presented during the Advocacy Seminar on Microinsurance held on January 27, 2012 at the Diamond Hotel, Manila.
The document provides an overview of risk and insurance, including:
- The size and performance of the global insurance industry, with world insurance premiums totaling $4.6 trillion in 2012.
- Definitions of insurance, risk, and risk management, as well as the main types of insurance like property, liability, life, health, and disability.
- Key concepts in insurance like risk pooling and the requisites of an insurable risk.
- Brief descriptions of the major types of insurance and related topics like health insurance history, typical health plans, social security, workers' compensation, and financial planning.
Insuring Autonomous Vehicles: An $81 Billion Opportunity Between Now and 2025 Accenture Insurance
Stevens Institute of Technology predicts that as many as 23 million fully autonomous vehicles will be traveling US highways by 2035. This presents the automobile insurance industry with a significant near-term opportunity. We estimate that the switch to autonomous vehicles will generate at least $81 billion in new insurance revenues in the US between 2020 and 2025. Autonomous vehicles will be owned by original equipment manufacturers (OEMs), over the top players and other providers such as ride-sharing companies, but models designed by Accenture in collaboration with Stevens institute indicate that these decreases will be offset by new insurance product lines. Insurers should be taking action now to change and adapt their business models to convert this opportunity.
Read more https://www.accenture.com/us-en/insight-autonomous-vehicles-opportunity-insurers
Insuring Autonomous Vehicles - An $81 Billion Opportunity between Now and 2025Chen Liu
The rate of adoption for autonomous vehicles can be debated, but there is little doubt that such vehicles will eventually predominate the world’s highways. Automobile insurers should embrace, rather than fear, the future. Our research and modeling conducted in conjunction with Stevens Institute indicates that there will be a significant opportunity for insurers in the near- to mid-term (over the next five to ten years) as the need for cyber insurance and product liability insurance on vehicles outpaces the decrease in individual premium revenues. Taking advantage of this shift will require a major cultural adjustment for auto insurers, as well as close interaction with regulators and other policymakers. However, insurers taking preemptive steps now to convert this opportunity will be in a much better position to succeed as the autonomous vehicle revolution continues and the world shifts, however gradually, to this new mode of transportation.
This document discusses mobile insurance and lessons learned from providing these types of products. It summarizes that mobile insurance is taking off globally, especially in Africa, and has the potential for high growth and impact. Key lessons learned include the importance of understanding customer needs, having strong distribution partners, paying claims efficiently, offering simple and affordable products, and using robust systems and local presence.
Inclusivity Solutions designs, builds, and operates digital insurance solutions to increase insurance inclusion through mobile technology, especially for emerging consumers. The company has experience researching, advising on, and implementing digital financial services across multiple countries in areas like digital insurance, microinsurance, health financing, agriculture insurance, mobile money, disaster risk reduction insurance, and traditional insurance. Inclusivity Solutions has worked in countries in Africa, Asia, and Latin America to develop initiatives like partnerships with mobile network operators to provide insurance through mobile phones.
The New Auto Insurance Ecosystem: Telematics, Mobility and the Connected CarCognizant
1. The document discusses the emergence of telematics and usage-based insurance (UBI) programs, which use data from connected cars and devices to more accurately assess driver risk and reward safe driving.
2. It notes that embedded telematics, smartphones, and regulatory changes are driving more adoption of UBI by insurers and customers. Insurers can benefit from better risk assessment and claims processing, while customers can receive lower premiums for safe driving.
3. The growth of telematics is expected to create new opportunities for insurers to engage customers through mobile apps and services, helping to build loyalty and competitive advantage.
"Internet for Things" - Best's Review (AM Best), August 2012Gates Ouimette
Information from "things" will help carriers offer new lines of business.
...The Internet of Things is cited as potentially the most significant technology trend this decade.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise boosts blood flow, releases endorphins, and promotes changes in the brain which help regulate emotions and stress levels.
This document describes an insurance database management system created by three individuals. It offers a web-based solution to help insurance companies better track policyholders, agents, premium payments, and products. The system was built using Visual Basic 6.0 for the front end, MS Access for the back end, and runs on the Windows XP operating system. It aims to automate manual calculations and data retrieval to help with management decision making. Key modules include policies, agent login, customer login, and administrator login.
Ferma Position Paper on the 2013 Green Paper on Disaster InsuranceFERMA
This document summarizes FERMA's position on the European Commission's Green Paper on the Insurance of Natural and Man-made disasters. FERMA represents large companies that potentially face major disasters. They do not see the need for mandatory disaster insurance frameworks. Their key points are: (1) Large companies are already aware of disaster risks and buy insurance; (2) Existing insurance market capacities and national systems already provide options to improve coverage; (3) Any EU-level mechanism to classify disasters risks delays for clients to claim payments. FERMA worries about differing safety standards among countries being tied to a mandatory EU disaster mechanism. Overall they believe existing private market solutions and risk prevention practices are sufficient without EU intervention.
Discovery Insure covers over R82 billion in insured assets and helps fund over R2.4 million of fuel spend daily and R2.2 million of Gautrain spend since October 2014. Statistics show that long-distance drivers are over 50% worse at speeding, braking, and nighttime driving compared to drivers that drive 0-149km per month. The Young Adult benefit provided benefits to Suzanne, who was in an accident causing over 40% damage to her car, including increasing her payout by 15%, saving her R3,000 in excess fees, and allowing her to immediately write off her car for its full retail value of R664,100.
Insurers warned about merely ‘playing’ with digital in ey report insurance ...Digital Insurance News
1) An EY report warns insurers that they need to take mobile and digital capabilities more seriously to avoid falling behind, as mobile usage grows exponentially.
2) The report found that only 43% of insurers provide mobile quotes compared to 72% online, and Asian insurers lag in using mobile apps and social media.
3) While most insurers aim to improve their digital strategies and investments, currently almost 80% see themselves as just "playing" digitally rather than being leaders, and two-thirds lack a long-term strategy to realize digital ambitions.
Will fintech newcomers disrupt health and home insurance? Matteo Carbone
Fintech companies are looking to disrupt health and home insurance through new technologies like wearables and connected home devices. Insurers can leverage these technologies to improve risk assessment, offer value-added services, enhance the customer experience, and implement behavior-based pricing models. Examples include Oscar's health insurance app that rewards healthy behaviors, Medibank's wellness services that boost sales, and home insurers installing sensors to better manage risks and offer additional home services. Integrating emerging technologies presents opportunities for insurers to generate value across the insurance lifecycle.
Identity Theft Coverage - How are Insurers Protecting Their CustomersCorporate Insight
Having personal and credit card data stolen is traumatizing and presents a host of hassles to consumers. As more transactions take place online, opportunities for fraud and identity theft increase.
This slide deck highlights the products and educational content related to identity theft available on the public sites of five leading life insurers. It is noteworthy that MetLife and Nationwide are the only firms we track that offer separate, specialty products focused on protecting clients from identity theft.
Accenture Distribution and Agency Management Survey: Reimagining insurance di...Accenture Insurance
The global Distribution & Agency Management Survey draws insights from 400+ insurance distribution executives about connected devices, data and analytics, agent compensation and more. The research covers topics such as the customer experience, channel optimization, the changing role of agents and the Internet of Things, among others and how digital is affecting insurance distribution and customer interactions.
USAA, an insurance company that serves military personnel, must provide mobile services to support clients wherever they are deployed. A survey found that only 26% of consumers have connected with their insurer via mobile. However, mobile interactions are growing rapidly and insurers believe mobile capabilities could significantly change the industry. Mobile technologies are forging new links between insurers and policyholders through location-based recommendations and on-demand insurance products.
Building privacy into consensual tracking for insurance purposes via an in-ca...Browne Jacobson LLP
Why would you want to be spied on? At Privacy Laws & Business 28th Annual International Conference, 6 July 2015, Helena Wootton talks about the data protection aspects of tracking and monitoring driving habits using a ‘black box’.
Source: Privacy Laws & Business UK report, July 2015 - www.privacylaws.com
The document discusses how digitization is transforming the insurance industry. It is putting pressure on life/pensions and property/casualty insurers to improve customer experience through digital channels. Customers now expect seamless, personalized experiences through mobile and online access. Insurers need to leverage new technologies like analytics, cloud computing, and the internet of things to meet these rising expectations and compete in the digital era. Data and digitization offer opportunities to better understand customers, price policies dynamically, and automate processes, but insurers must also address challenges of security, regulation and building customer trust.
Microinsurance Framework Presentation Diamond Hotel 01 31-12.pptItoy Almario
Highlights the key elements of the National Strategy and Regulatory Framework on Microinsurance in the Philippines. Presented during the Advocacy Seminar on Microinsurance held on January 27, 2012 at the Diamond Hotel, Manila.
As part of the global agenda of insuring for sustainable development, the Impact Insurance Facility (www.impactinsurance.org) and the PSI Initiative (www.unepfi.org/psi) are organizing a webinar series with the theme, “Making inclusive insurance work”. The fourth webinar had the topic "SMEs and value chains" and was held on 16 March 2017.
Speakers: Jeremy Gray (Cenfri) and Nick Smith (AXA). Moderator: Alice Merry (ILO's Impact Insurance Facility).
Microinsurance Initiatives Powerpoint Presentation Diamond Hotel 01 27-12Itoy Almario
Highlights current microfinance initiatives undertaken by the Philippine Government to promote access to microinsurance by the low income and informal sectors of society. Presented during the Advocacy Seminar on Microinsurance held on January 27, 2012 at the Diamond Hotel, Manila.
The document provides an overview of risk and insurance, including:
- The size and performance of the global insurance industry, with world insurance premiums totaling $4.6 trillion in 2012.
- Definitions of insurance, risk, and risk management, as well as the main types of insurance like property, liability, life, health, and disability.
- Key concepts in insurance like risk pooling and the requisites of an insurable risk.
- Brief descriptions of the major types of insurance and related topics like health insurance history, typical health plans, social security, workers' compensation, and financial planning.
Insuring Autonomous Vehicles: An $81 Billion Opportunity Between Now and 2025 Accenture Insurance
Stevens Institute of Technology predicts that as many as 23 million fully autonomous vehicles will be traveling US highways by 2035. This presents the automobile insurance industry with a significant near-term opportunity. We estimate that the switch to autonomous vehicles will generate at least $81 billion in new insurance revenues in the US between 2020 and 2025. Autonomous vehicles will be owned by original equipment manufacturers (OEMs), over the top players and other providers such as ride-sharing companies, but models designed by Accenture in collaboration with Stevens institute indicate that these decreases will be offset by new insurance product lines. Insurers should be taking action now to change and adapt their business models to convert this opportunity.
Read more https://www.accenture.com/us-en/insight-autonomous-vehicles-opportunity-insurers
Insuring Autonomous Vehicles - An $81 Billion Opportunity between Now and 2025Chen Liu
The rate of adoption for autonomous vehicles can be debated, but there is little doubt that such vehicles will eventually predominate the world’s highways. Automobile insurers should embrace, rather than fear, the future. Our research and modeling conducted in conjunction with Stevens Institute indicates that there will be a significant opportunity for insurers in the near- to mid-term (over the next five to ten years) as the need for cyber insurance and product liability insurance on vehicles outpaces the decrease in individual premium revenues. Taking advantage of this shift will require a major cultural adjustment for auto insurers, as well as close interaction with regulators and other policymakers. However, insurers taking preemptive steps now to convert this opportunity will be in a much better position to succeed as the autonomous vehicle revolution continues and the world shifts, however gradually, to this new mode of transportation.
This document discusses mobile insurance and lessons learned from providing these types of products. It summarizes that mobile insurance is taking off globally, especially in Africa, and has the potential for high growth and impact. Key lessons learned include the importance of understanding customer needs, having strong distribution partners, paying claims efficiently, offering simple and affordable products, and using robust systems and local presence.
Inclusivity Solutions designs, builds, and operates digital insurance solutions to increase insurance inclusion through mobile technology, especially for emerging consumers. The company has experience researching, advising on, and implementing digital financial services across multiple countries in areas like digital insurance, microinsurance, health financing, agriculture insurance, mobile money, disaster risk reduction insurance, and traditional insurance. Inclusivity Solutions has worked in countries in Africa, Asia, and Latin America to develop initiatives like partnerships with mobile network operators to provide insurance through mobile phones.
The New Auto Insurance Ecosystem: Telematics, Mobility and the Connected CarCognizant
1. The document discusses the emergence of telematics and usage-based insurance (UBI) programs, which use data from connected cars and devices to more accurately assess driver risk and reward safe driving.
2. It notes that embedded telematics, smartphones, and regulatory changes are driving more adoption of UBI by insurers and customers. Insurers can benefit from better risk assessment and claims processing, while customers can receive lower premiums for safe driving.
3. The growth of telematics is expected to create new opportunities for insurers to engage customers through mobile apps and services, helping to build loyalty and competitive advantage.
"Internet for Things" - Best's Review (AM Best), August 2012Gates Ouimette
Information from "things" will help carriers offer new lines of business.
...The Internet of Things is cited as potentially the most significant technology trend this decade.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise boosts blood flow, releases endorphins, and promotes changes in the brain which help regulate emotions and stress levels.
This document describes an insurance database management system created by three individuals. It offers a web-based solution to help insurance companies better track policyholders, agents, premium payments, and products. The system was built using Visual Basic 6.0 for the front end, MS Access for the back end, and runs on the Windows XP operating system. It aims to automate manual calculations and data retrieval to help with management decision making. Key modules include policies, agent login, customer login, and administrator login.
The document provides project documentation for a Court Case Management System (CCMS) being developed for Ceylinco Insurance PLC. Key details include:
- The CCMS will manage case registration, courts, counsels, fees, payments and provide reporting capabilities.
- It will be a web-based system using PHP and MySQL to simplify complex case management processes and improve communication.
- The system aims to enhance productivity, communication, planning/monitoring and accessibility for Ceylinco Insurance staff.
A Project Report on Insurance System with Tracking Manager Sachin Kariyattin
This document outlines the technologies that will be used to develop an insurance system with a tracking manager. It will use the NetBeans IDE, Glassfish server, and Rational Rose UML modeling tool for development. The backend database will be DB2, which is a cross-platform relational database management system originally developed by IBM in 1983. The front end will use JSP for display and interfacing with users. The system will have three types of users - policy holders, company officials, and an administrator - and will provide functions like viewing profiles, paying premiums, generating new policies, and more.
A STUDY ON AWARENESS OF HEALTH INSURANCE PRODUCTS AND CLAIM SETTLEMENT PROCES...mubarak999
Here are the key milestones in the development of the general insurance industry in India:
- 1850: Triton Insurance Company Ltd. established in Calcutta, the first general insurance company in India set up by British nationals.
- 1907: Indian Mercantile Insurance Co. Ltd. established in Bombay, the first general insurance company set up by Indians.
- 1938: The Insurance Act passed, providing the first comprehensive legislation for the regulation of life and non-life insurance.
- 1956: Life Insurance Corporation of India (LIC) established with a monopoly over life insurance business.
- 1972: General Insurance Business (Nationalization) Act passed, nationalizing the general insurance industry.
This document contains a 16 question questionnaire about recruitment and selection practices at an unnamed organization. The questions cover a range of topics including: the most suitable recruitment methods for the organization; factors that affect recruitment and selection; satisfaction with current practices; use of innovative selection techniques; importance of job definitions; and measures taken for employee career development. Respondents are asked their opinions on factors like internal hiring, rigid eligibility criteria, and the impact of government quotas on manpower planning.
A project report on hdfc standard life insuranceProjects Kart
This document provides an acknowledgement and index for a project report on HDFC Standard Life Insurance Company. It thanks the company and project guide for their support and guidance. The index outlines the contents of the report, which will cover topics like the history of insurance, HDFC's products and services, barriers to entry in the insurance sector, growth potential, and recommendations.
A project report on customer perception towards insuranceProjects Kart
The document provides an introduction and overview of the insurance industry in India. It discusses the history and evolution of insurance from ancient times to its nationalization in India in the 1950s. It also summarizes the key types of insurance like life and non-life insurance. The insurance industry in India is categorized into public and private sector for both life and non-life insurance. It provides a breakdown of the major players in both life and non-life insurance sectors in India.
Mba project on recruitment and selection processAnil Kumar Singh
Abstract: In this research paper, a study hs been made on the recruitment and selection processes between the two different sectors, i.e; Manufacturing sector and Services sector. The study indicates various techniques used by the two companies, that is, Kudos Chemical Limited, that is a manufacturing company and Virasat-e-Khalsa which belongs to the services sector. The study made under observation comprises of the services and guidance of a recruitment agency called Jobachievers, that is functioning from its office at Chandigarh, to provide job opportunities to the dserving candidates, in mostly areas in Punjab.
Index Terms: Recruitment, Selection
1) INTRODUCTION
The two companies undertaken in the project study comprises of a manufacturing firm named KUDOS CHEMICAL LIMITED and a servicing unit named VIRASAT-E-KHALSA. The former is having a chemical base and is in the business of manufacturing “caffeine”.
The latter is a service unit, having the structure of a theme museum, in which the culture of Punjab has been depicted in a versatile manner. Both of the companies need an adequate base of employees, who can carry out the various functions int the firms. Due to the different nature of the working aspects of these two firms, the recruitment and the selection process of both the firms are entirely different.
The only area in which the recruitment process of these two firms concides is that both the firms seeks out the help of recruitment agencies to find the appropriate and deserving candidates for their firms. The project report, hereby, includes my work at such a recruitment agency named “JOBACHIEVERS” under which I studied the recruitment and selection processes of various firms and prepared my project report on the comparison between the recruitment and selection process of a manufacturing firm and a service firm.
The process of recruitment begins with the sending of the “Job description” by the company. The job description is comprising of the following requirements:
1) Position vacant
This very first point, clarifies to the recruiter, for which required position, the candidate is needed. The recruiter then make use of the data that is available to him, or creates new data of the candidates. Since I undergone the training in a job consultancy, there was pre-recorded data already available. Thus, the recruiter can contact the person and can make him attend the scheduled interview for the required post.
2) Examining the Job description
The Job description provided by the company tells the recruiter, the complete insight of the position vacant and also provides the knowledge of what the company is seeking in the required candidate. Understanding the complete JD (Job description) only can help the recruiter to move to the next step. If the recruiter fails to understand the need of the company from the JD provided, then all of the steps undertaken by the recruiter would turn out to be a failure.
Hr project study of recruitment & selection process in aviva life insuranceProjects Kart
The document is a project report submitted to the University of Pune on the topic of recruitment and selection at Aviva Life Insurance by Saumya Mehta. It includes an introduction, objective, research methodology, company profile of Aviva Life Insurance, literature review on recruitment and selection, data analysis from a survey conducted at Aviva, findings, conclusion and suggestions. The report aims to study the recruitment and selection process at Aviva Life Insurance.
This document provides an overview and outline of a banking management system project. It acknowledges the guidance provided by faculty members. The abstract describes the goals of defining and managing requirements to ensure customer needs are met. The introduction discusses the project objectives of authorizing users, locating accounts, and reducing clerical work. It also covers project benefits and scope such as accessing privileged banking and providing banking services. The system development life cycle stages are then outlined, including preliminary investigation, determining requirements, designing the system, development, testing, and implementation.
The document appears to be a research report submitted by Emmanuel Savio to his professor Renu Tiwari at St. Andrews College exploring life insurance products offered by the Life Insurance Corporation of India (LIC). It provides background on LIC and describes several of its popular life insurance plans, outlining their key features, benefits, eligibility requirements, and other details. The report was submitted to fulfill research objectives for Emmanuel's Bachelor of Commerce degree in the academic year 2011-2012.
This document evaluates the effectiveness of insurance organizations in providing information to policyholders through a cross-cultural comparison of the UK and Turkey. It finds that UK and Turkish insurance companies prioritize different factors for effective information sharing due to differences in their markets. The study examines how five insurance companies from each country use the Analytic Hierarchy Process to evaluate factors affecting policyholder decision making. The results show the companies have different approaches to information provision based on preset criteria in each country's insurance market.
Blockchain for automotive: An insight towards the IPFS blockchain-based auto ...IJECEIAES
The advancing technology and industrial revolution have taken the automotive industry by storm in recent times. The auto sector’s constantly growing demand has paved the way for the automobile sector to embrace new technologies and disruptive innovations. The multi-trillion dollar, complex auto insurance sector is still stuck in the regulations of the past. Most of the customers still contact the insurance company by phone to buy new policies and process existing insurance claims. The customers still face the risk of fraudulent online brokers, as policies are mostly signed and processed on papers which often require human supervision, with a risk of error. The insurance sector faces a threat of failure due to losing and misconception of policies and information. We present a decentralized IPFS and blockchain-based framework for the auto insurance sector that regulates the activities in terms of insurance claims for automobiles and automates payments. This article also discusses how blockchain technology’s features can be useful for the decentralized autonomous vehicle’s ecosystem.
Big data refers to the massively increasing volume, velocity and granularity of data sets that are being accessed and linked. The analysis of big data is transforming how insurers assess risk and price insurance. While this will benefit many through more accurate risk-based pricing, it may disadvantage some through unaffordable premiums. Government will need to address issues like privacy, discrimination, and protecting those facing uncontrollable risks.
1. Smartphones have become the dominant internet device in the UK, used by 66% of people. The insurance industry could benefit from adopting mobile trends to better engage with customers.
2. Insurance companies should aim to be more customer-centric, engage in two-way dialogs, adopt agile models and increase awareness through personalized mobile content.
3. While insurance has traditionally been paper-based, mobile provides opportunities for customer insights, personalization, and social media engagement that companies should pursue.
Big data refers to the massively increasing volume, velocity and granularity of data sets that are being accessed and linked. Insurers currently use data to determine pricing and identify relevant risk factors, but have varying levels of freedom in how they translate data into premiums. Increased analysis of big data has the potential to significantly refine risk pooling and pricing. This will allow insurers to better understand individual risks, provide more tailored products, and use price signals to encourage risk reduction. However, it may also lead to issues around affordability, privacy, and the risk profiles of some consumers becoming more transparent. Government will need to consider these implications and how to protect consumers.
This document discusses e-insurance and its development and regulation. It first provides statistics on the global insurance industry and defines e-insurance as soliciting, offering, negotiating, and contracting insurance policies online. It then discusses how e-insurance can increase efficiency by reducing costs. The objectives are to review e-commerce practices in developing countries' insurance and discuss IT use in insurance. It outlines personal and commercial e-insurance coverage areas and issues. Regulations aim to supervise e-insurance operations and ensure transparency while competition rules still apply online.
This document discusses the challenges insurance companies face in keeping up with technological advances. It notes that only 15% of insurance businesses consider themselves technologically progressive, and that outdated systems and a generational gap are hindering modernization efforts. However, improving efficiency, customer experience, fraud detection, and mobile technologies could help companies better serve customers and gain competitive advantages if they are willing to invest in new technologies like smart machines and the Internet of Things.
Technology and Innovation in Insurance– Present and Future Technology in Indi...Dr. Amarjeet Singh
Insurance companies are unique — most of their interactions with customers happen through an agent. In effect, a chunk of technology investment goes into improving agent experience. Insurers have developed systems to advise agents on products tailored for specific customers, depending on their history with the insurer and income band. Bajaj Allianz Life Insurance has a mobile app to hire agents. This helps in training, exams and licensing. It has brought on board 15,700 consultants digitally in the past year, cutting down processing time by half.
Insurers have launched mobile phone apps, making it easier for customers to transact with them. They are, slowly and surely, moving towards paperless claims as well. These are, however, only the first steps in digital transformation. Changing core systems is expensive and complicated. So, most transformation initiatives focus on improving systems of engagement with customers.
With the constant advancements and better use of digital tools in the last few years; most of these challenges seem to be addressed efficiently. While technologies such as Robotic Process Automation (RPA), Artificial Intelligence (AI), Block chain, and Advanced Analytics are working as promoters to enhance the importance of insurance, the insurers are working hard to create a more streamlined and integrated insurance system.
The article sought to review the contemporary challenges and their policy interventions in the Kenyan insurance industry in terms of the external and internal challenges affecting the insurance business and which require leadership and managerial actions. The researcher reviewed the contemporary challenges and the performance of insurance companies in Kenya by looking at the external business environmental challenges and how they affect the management of Insurance companies. Secondly, the study considered how Kenyan insurance companies adapt and adjust their internal practices and processes to satisfy the changing customer expectations. The article goes further to review the critical policy issues which are required to address: changing consumer dynamics, enforce strict compliance with the stringent regulations, constant product innovations, and greater need for communication, technological disruptions, on-demand marketplace, and compensation. Using peer-reviewed literature and the published integrated annual reports of Jubilee Insurance Company Ltd; the study discussed and highlighted the policy interventions in relation to the demands of business and customers. Using Jubilee Insurance as a model insurance company in a case study, the researcher found that by combining performance driven behaviour and regular use of management control systems, Insurance Companies were able to post improved results. The Choice of Jubilee was driven by its size and stability among the Kenyan insurance companies. Jubilee has adopted an integrated reporting system which enabled the researcher to obtain the empirical information required from a secondary source. The researcher reviewed the data from the company’s integrated annual reports for the ten years from 2007 to 2017. The study looked at the control systems, including informal and formal controls and subjected these controls to a more comprehensive analysis to establish the impact of management control systems and strategy on the insurance company performance. The study suggested further empirical research to find the linkage between the policy interventions to various challenges and the performance of the insurance companies in Kenya.
This presentation provides a brief insight into the need to undertake an analytics project, particularly as it pertains to claims management and fraud. To this end the presentation will touch on the general challenges confronting the property and casualty insurance industry, as well as the challenges and lessons learnt from early adopters of business intelligence. In the face of these challenges analytics holds the potential to generate substantial value as evidenced by several short case study examples. The presentation concludes with a look at the issue of fraud as it pertains to the industry and some of the metrics that are influenced by it.
The presentation draws extensively, and focuses on, the work and viewpoints from industry participants including; Accenture, IBM, Ernst & Young, Strategy Meets Action, Ordnance Survey, Gartner, Insurance Institute of America, American Institute for Chartered Property Casualty Underwriters, International Risk Management Institute and John Standish Consulting. References are included on each slide as well as on the “References” slides at the end of the presentation.
Catching the Consumer Data Wave: A New Opportunity in the Insurance EcosystemCognizant
With the profusion of insurance consumer data coming online, the role of data intermediaries is emerging as a key player in the insurance ecosystem. Insurance distributors are especially well-suited to take the lead in analyzing leveraging user data and sharing insights to drive innovative product offerings and growth.
1. The world of risk is changing, with new consumers and risks emerging. Insurance matters more than ever to build resilience for households and enterprises.
2. Challenges in market development persist, as most developing countries are stuck in the early stages of insurance penetration. Technology and data present opportunities to overcome these challenges and improve value.
3. The insurance landscape is also changing, with new providers like MNOs and digital platforms creating opportunities but also challenges for traditional insurers. Market facilitation remains key to guiding development and realizing opportunities from innovations.
Preparing for cyber insurance - FERMA - Insurance Europe - BIPARFERMA
The guide “Preparing for cyber insurance” outlines how organisations with an interest in accessing cyber insurance can best prepare for discussions with insurance intermediaries and insurers. It also provides tools to help organisations evaluate cyber insurance offers and how they may translate in practice.
The insurance industry has evolved over centuries from early forms of risk-sharing in ancient times to the modern insurance model that emerged in the late 19th century. The document outlines three eras of the insurance industry: Insurance 1.0 referred to analog insurance companies of the 20th century; Insurance 2.0 saw insurers adopt digital tools and the internet but still operate similar business models; Insurance 3.0 calls for insurers to fully embrace digital technologies and transform their business models to focus on customer needs in today's digital world. The industry now faces pressures to change as customer expectations have risen and new competitors have entered the market.
Shaping the right strategy, managing thebiggest risk.Until recently, the Internet of Things (IoT) was on the strategic agenda of only the largest and most progressive insurers. The IoT was largely viewed as a futuristic concept, and many insurers adopted a “wait and see” attitude.
Blockchain technology has the potential to help address bottlenecks facing China's insurance industry by improving security, reducing information asymmetry, and increasing efficiency. The document discusses problems like security issues, fraud due to lack of information sharing, and low efficiency due to separated information systems. It then explains how blockchain characteristics like distributed storage, encryption, and an immutable record could help solve these problems by better protecting data, facilitating information verification to reduce fraud, and integrating separated records. Major insurance companies in China are beginning to explore applications of blockchain technology to address these issues and promote the development of the insurance sector.
Ninety white paper: The Sharing Economy - An insurance briefingEmma Redington
This white paper deals with the impacts and opportunities of the sharing economy on the insurance sector. Lord Wei, Chair of Ninety’s Future Strategy Board, says in his foreword to this white paper: “The Sharing Economy gives rise to both significant opportunities and challenges as new technology enables all kinds of people to access the "on demand" lifestyle. In insurance, these challenges are well documented in this excellent and practical briefing from Ninety, which I hope will not only inform the industry but also policy-makers and politicians such as myself."
The Sharing Economy - An insurance briefing - Q1 2017Dan White
The document discusses emerging trends in the sharing economy and their implications for insurers. It notes that access to assets rather than ownership is increasing, sharing economy platforms are providing some insurance directly, and specialized insurers are emerging to address gaps in coverage for sharing economy activities. Regulation is also increasing as the sector grows. The document analyzes opportunities for traditional insurers to develop hybrid insurance products that cover both personal and shared economy activities.
This document discusses the evolution of the insurance industry from Insurance 1.0 to Insurance 3.0. Insurance 1.0 referred to analog insurance companies. Insurance 2.0 saw the industry become IT-enhanced through computerization and the internet. Insurance 2.5 saw some forays into digital with predictive analytics and customized products/services. Insurance 3.0 requires the industry to fully embrace digital technologies and create primarily digital business models that are customer-centric and able to quickly adapt. The insurance industry has been slow to change due to its complex regulatory environment and business model, but digital disruption requires it to now transform into a digital business.
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Financial Assets: Debit vs Equity Securities.pptxWrito-Finance
financial assets represent claim for future benefit or cash. Financial assets are formed by establishing contracts between participants. These financial assets are used for collection of huge amounts of money for business purposes.
Two major Types: Debt Securities and Equity Securities.
Debt Securities are Also known as fixed-income securities or instruments. The type of assets is formed by establishing contracts between investor and issuer of the asset.
• The first type of Debit securities is BONDS. Bonds are issued by corporations and government (both local and national government).
• The second important type of Debit security is NOTES. Apart from similarities associated with notes and bonds, notes have shorter term maturity.
• The 3rd important type of Debit security is TRESURY BILLS. These securities have short-term ranging from three months, six months, and one year. Issuer of such securities are governments.
• Above discussed debit securities are mostly issued by governments and corporations. CERTIFICATE OF DEPOSITS CDs are issued by Banks and Financial Institutions. Risk factor associated with CDs gets reduced when issued by reputable institutions or Banks.
Following are the risk attached with debt securities: Credit risk, interest rate risk and currency risk
There are no fixed maturity dates in such securities, and asset’s value is determined by company’s performance. There are two major types of equity securities: common stock and preferred stock.
Common Stock: These are simple equity securities and bear no complexities which the preferred stock bears. Holders of such securities or instrument have the voting rights when it comes to select the company’s board of director or the business decisions to be made.
Preferred Stock: Preferred stocks are sometime referred to as hybrid securities, because it contains elements of both debit security and equity security. Preferred stock confers ownership rights to security holder that is why it is equity instrument
<a href="https://www.writofinance.com/equity-securities-features-types-risk/" >Equity securities </a> as a whole is used for capital funding for companies. Companies have multiple expenses to cover. Potential growth of company is required in competitive market. So, these securities are used for capital generation, and then uses it for company’s growth.
Concluding remarks
Both are employed in business. Businesses are often established through debit securities, then what is the need for equity securities. Companies have to cover multiple expenses and expansion of business. They can also use equity instruments for repayment of debits. So, there are multiple uses for securities. As an investor, you need tools for analysis. Investment decisions are made by carefully analyzing the market. For better analysis of the stock market, investors often employ financial analysis of companies.
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Seminar: Gender Board Diversity through Ownership Networks
Integrating ict in insurance management design & development of an online insurance system for e. africa insurance company
1. Journal of Information Engineering and Applications www.iiste.org
ISSN 2224-5782 (print) ISSN 2225-0506 (online)
Vol.3, No.5, 2013
10
Integrating ICT in Insurance Management: Design &
Development of an Online Insurance System for E. Africa
Insurance Company
Conrad M. Mubaraka1
, Wycliff Kaba Momanyi2
& Mamman Salisu Jibia3
1. Deputy Principal, College of Higher Degrees and Research: Kampala International University,
Uganda PO Box 20000 Kampala, Uganda
2. Network Associate, College of Information Sciences and Technology, Makerere University,
Uganda PO Box 7610, Kampala, Uganda
3. Lecturer, Dept of Library & Information Science, Hassan Usman Katsina Polytechnic Katsina-
Nigeria
*E-mail of the corresponding author: kmikemubeee@yahoo.com
Abstract
The insurance industry appears to be lagging behind, as it faces strategic challenges in utilizing the web. The
current manual insurance system at Insurance Company of East Africa has not been quite effective in creating
awareness of insurance. The majority of insurers continue to build internet websites that are structured on a
corporate orientation rather than customer needs. Customers are left on their own to figure out where they should
find useful information.
In the E-insurance System we create awareness of information about insurance mode of operation, policies and
benefits. Using qualitative research methods like interview and document review the research found the need to
develop and E-insurance system to create awareness about insurance to the public. The qualitative research
method led to the derivation of the requirements need to develop the E-insurance system. The E-insurance
system was developed using PHP, WAMP and MySQL. The data is stored in the insurance database and access
to specific information for example viewing of claims is done by authorized users through a secure web interface.
The database was designed using MySQL. The user interfaces were designed using html, JavaScript, CSS, PHP
and JQuery.
Keywords: Insurance, Management System
1. Introduction
The insurance industry has been biased with having little or no international focus. Barriers to entry such as
taxation policies, legislation, government, distribution channels and culture have meant that even a pan-
European industry has failed to flourish in the past. However, as economies of scale and comparative advantage
lead to global cost efficiencies and also partly due to the trend towards a standard currency, companies have had
more of a chance to be established thus facilitating globalization. The Internet directly facilitates this
globalization and allows a global distribution potential to exist, although the other barriers still must be
overcome. (Anshu, 2003). In the past, the domestic insurance market has had little regulatory control, with the
emphasis being on freedom and openness. However to offer greater consumer protection and to follow in line
with other countries, the insurance market has undergone more defense legislation and regulation to provide
specific professional guidance (David and Russell, 2007). In addition, it allows regulatory change into place,
emphasizing customer focus and reducing the boundaries between banking and insurance.
Since 2007 Uganda has had fire infernos registered in schools and markets mainly (Police Report, 2010). These
calamities have seen loss of lives and property of students and traders. The report further indicates that very few
people have had their businesses insured. The main reason was that few people are knowledgeable about
insurance and its significance especially in incidences like fires and floods. They attribute this gap to lack of
vigilance by government and insurance bodies to reach out to traders and schools and teach them. Quite
challenging is if the mentioned parties have to reach every one. Never the less internet and telecommunication
networks are in place but little attention has been accorded to their existence. Therefore the researcher asks as
follows: i) how can insurers reach out to people and they perceive usefulness and ease of use of such
interventions?
2. Background
The establishment of the Uganda Insurance Commission was a consequence of Government’s adoption of the
liberalization and privatization policies which ended its role of directly engaging in the provision of goods and
services and taking on the role of supervisor or regulator. The commission is the supervisor and regulator of the
insurance industry in Uganda. It was established under Section 14 of the Insurance Statute, 1996 (Statute) the
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provisions of which came into effect on 4th April 1996. The main objective of the commission was to ensure
effective administration, regulation and control of the business insurance in Uganda. If the clients are not aware
of these regulations that control services they need, the government may be burdensome to effectively perform
its cardinal role. Insurance provides compensation against loss or liability from specified events and
circumstances that may occur or be discovered during a specified period. In exchange for payment from the
policyholder (premium), an insurance enterprise agrees to pay the policyholder if specified events occur or are
discovered. The insurance industry in the great lakes region today faces significant challenges because of lack of
information awareness. Insurance information entails a number of policies which include home, automobile, life,
fire, Bulgaria, third party liabilities, goods in Transit, travel, and all risk insurance for equipment or general
insurance which significantly affect people and whose solution has been insurance. The existing insurance
information system at Insurance Company of East Africa has not been quite effective in creating awareness
about insurance policies and related benefits jeopardizing people’s awareness. This may significantly affect
capital bases of the insurance company, on one hand, and loss of property on the other hand which would
otherwise be alienated, hence need to design a system to this effect. The study was guided by the following
objectives as to: i) investigate characteristics of the existing system to solicit requirements for the proposed
system; ii) design and implement the system; and iii) evaluate perception of users on the proposed system in
terms of usefulness and ease of use.
3. Related Work
Perception of Usefulness and Ease of Use
(Margaret & Lynch, 1992; David and Russell, 2007) define insurance as the equitable transfer of the risk of a
loss, from one entity to another in exchange for payment. An insurer is a company selling the insurance, an
insured, or policyholder is the person or entity buying the insurance policy. This proposes a distributed multi-
agent system for insurance companies where they and the customers are grouped together, exploiting user
techniques as an approach to better match customers and insurance product offers. According to (Kunreuther,
1996) a risk that meets the ideal criteria for efficient insurance is an insurable risk.
Further it is observed that a person who is authorized to act on behalf of another to create a legal relationship
with a third party is the insurance agent. (Sullivan, Arthur and Steven, 2003) describe assets as anything tangible
or intangible that is capable of being owned or controlled to produce value and that is held to have positive
economic value. In the same context (John & Jordan, 2006) explain a claim as a request for payment for a loss
under the terms of an insurance policy, it can be made by either a person insured by the policy or anybody. Mehr
& Camack, (1976) argue that to indemnify means to make whole again, or to be reinstated to the position that
one was in, to the extent possible, prior to the happening of a specified event or peril. There are generally two
types of insurance contracts that seek to indemnify an insured that is an "indemnity" policy and a “pay on behalf"
or "on behalf of" a policy.
Electronic insurance is not a long established practice among insurance companies which use information and
communication technology to drive their day to day activities. In spite of the yet proven success, E-insurance has
not been widely used due to costs and overhead difficulties involved. The surge of interest in electronic
commerce (which enhances E-insurance) in the last few years has been triggered by pervasiveness of
inexpensive computers and the wide spread of the internet (Chaudhury et al., 2002). E-commerce and the
Internet are increasingly becoming one of the most important drivers of strategic change for business. It is easier
to understand how to strengthen E-insurance markets by first understanding their development cycle. To perform
well and grow, E-insurance markets require investment in infrastructure, which includes technical resources and
capacity, as well as the existence of suitable economic, legal, and political environments. Although insurance has
become a widely used financial service since first introduced in ancient Greece, its benefits have yet to reach
much of the developing world.
Electronic Insurance Commerce explains that insurance companies have regarded the internet mainly as another
channel of distribution for their products. Compared to online stock brokerage and online banking, development
of the internet in the insurance industry has been somewhat cautious. Many new firms have ventured into the
insurance industry for example banks, building societies, non-domestic insurance companies and privately
owned companies. These new entrants largely form allegiances with the traditional market players. However, the
major barrier to entry is distribution. The Internet overcomes this and by having low barriers to entry encourages
new players into the insurance market. Moreover, as (Anshu, 2003) adds that it emphasizes the significance of
being competent in branding and direct marketing. Online based Insurance can bring in various markets because
of the extensive discovery done by a client each time they visit the website.
Security in e-insurance Companies are facing a series of ever more challenging problems in order to bring
their plans to fruition, as commercial activity is becoming characterized by greater supply capacities, growing
competition at a global level and constantly growing expectations and demand from customers (Sokratis et al.,
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2002). They further observed that under this scenario electronic communications are very important, and
Security is a critical factor, a matter of capital importance in the development of any initiative in the area of
electronic commercial activities. Communications must provide a high level of accessibility (dead time in an e-
Business environment does not only mean a loss of revenue but can also drive customers away), must be reliable
(with high functionality and performance and an agile management and administration system) and must
guarantee confidentiality. Fulfilling these requirements adequacy has become one of the main challenges facing
companies in the so-called New Economy (Erat, 2002) using other models such as Electronic Data Interchange
(EDI), Internet based systems break new ground in that they involve the customer’s acceptance of specific
applications in which the relationships established are much closer, due to the fact that in most cases they are
two-way relationships. The key to e-insurance lies precisely in establishing a relationship of trust between the
insurance agent and the client, just as there should be in traditional commercial transactions (Francisco, 2002).
He adds that digital markets are evolving towards value added communities, focused on aggregating services for
their members beyond those hitherto provided by a digital market, giving a wide ranging content that will help
members to manage all their business processes by offering the widest range of services imaginable. This is
without a doubt where the matter of security is of prime importance.
Privacy in the Net is an issue that is dedicated to a new area that is becoming increasingly important, that is
Network Privacy. Privacy in general has been a great worry, because attacks can come from near or far. The
introduction of data processing brought about a dramatic change in the situation, which came about without
those affected being aware of it. Slowly people realized the existing situation and society as a whole started to
react. The result of this has been the introduction of laws aimed at protecting personal data. Karimi, Somers, and
Gupta (2001) cite a study suggesting that the focus of many companies has been to treat IT as a support function
as opposed to a strategic marketing consideration. Insurance is usually considered as one of the financial services.
When compared to bank services insurance seems to have different user frequency. Ahjos (1999) points out
insurance issues such as risk analysis and insurance cover or claims applications, occur quite infrequently and
with low frequency. Thus, there may be years with only one occurrence, and that is premium payment. Therefore,
insurance deviates from bank services and in the case of Internet this means that consumers are not yet used to e-
insurance, because there is inadequate information awareness. Inadequate information awareness is one of the
reasons that hinder the consumers' engagement, which was the crucial point in developing the e-insurance
system.
The study by (Maurice, 1998) reveals that most consumers are disappointed with e-insurance services because of
lack of user friendliness. In addition, consumers argue that those services do not meet their expectations.
Consumers would prefer Internet pages that are easy to use, contain adequate information of various insurance
lines and let consumers themselves do their own purchase decisions. However, one third of the respondents are
in principle willing to buy insurance from Internet, particularly motor, home, health and life insurance. Deloitte
and Touche (2001b, 2001c) state that the insurance/financial services industry has been slow to embrace the
internet relative to other industries. Those insurers that have tried to establish their E-Insurance business have
largely been far from successful to date. Nevertheless, marketplace realities and the identified challenges suggest
that insurance executives must seek ways to generate revenues and profits through new distribution channels and
improvements in customer loyalty and marketing relationships, and find ways to attract and keep the most
talented insurance professionals in order to survive today’s turbulent business environment. It is doubtful that the
Internet can be ignored in these efforts over the coming years.
4. Methodology
The study employed both qualitative and quantitative approaches. The former used interview guides to collect
data about insurers’ and traders’ perceptions that guided solicitation of system requirements; while the latter
utilized a standardized questionnaire to collect data about evaluation of usefulness and ease of use of the
proposed system after development, rated at 4-point Likert’s Scale. The questionnaire was construct validated
(0.78) whereas there was no reliability test since it was standardized. The requirements included database and
application designs. An E-Insurance system was designed according to the requirements determined by
examining the user needs using prototyping method (i.e. meetings with the insurance providers and clients
periodically to quickly solicit for requirements). A user navigating the site can have access to information about
the different insurance policies offered by a click of insurance products button. In case the user gets interested,
he /she may then be requested to create an account by signing up. On the created account, various activities can
be carried out by the user (e.g. filling a claim, viewing the quotes and invoices, changing the password and so
many others). On next visits, the registered clients are only required to login to their respective profiles or
account to access detailed company information.
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Figure 1: Deployment of the System
The system is web based and requires every user to login first before he/she can access database information
hosted at the head offices.
Figure 2: Data Modeling with E-R Diagram
Figure 2 show the various entities involved in the system and their pertinent relationships and constraints.
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Figure 3: Information Modeling
Figure 3 provides an “outward” looking view from the system, shows system boundaries and interaction with
external entities. It shows the other systems or groups of people that interact with the system and the main flows
of data. It has data flows, external entities, one process (the system in focus), and has no data stores.
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Client
Administrator
Logging
Registration of
client and agent
Registration
Confirmation
Client
Registration
Details
Registration
database
Registration
details
D1
Match Information
Login details
Authentication
response
Login Details Authentication
response
Insurance
officer Details
Officer
Registration
Confirmation
Submit proposal
Proposal Details
Proposal response
Determine
Premium
D2
Quote_information
Property
Information
Premium
Notification
Evaluating and
analysing of
proposal
Insurance
officer
Proposal_
Evaluation_
Information
Update Policies
New policy
Information
Module and
Policy update
database
D4
New Policy Information
Update system
Update
Information
New system
Information
Login details
Create Contract
Premium
Details
Contract
Information database
Contract_Details
D3
Contract Request Details
Contract Response Details
Property database
Property
Information
3
1
4
7
2
8
5
6
Figure 4: System Architecture
Figure 4 illustrates the system architecture of the proposed insurance system implying what every actor can
perform and subsequent activities triggered.
5. Implementation
The system was implemented as a web based E-Insurance system allowing users to learn about insurance as well
as trade in insurance. The E-insurance system was designed according to the requirements determined by
examining the user needs based on literature, meetings with the insurance providers, and study of similar
information systems. The E-Insurance solution now runs on an easy to use web interface which is provides by
HTML and PHP with MySQL Database. JavaScript was used for interactivity and animation among other
technologies. It was designed using a programming language called MySQL. MySQL is a relational database
management system (RDBMS) that runs as a server providing multi-user access to a number of databases.
MySQL is a popular choice of database for use in web applications, and is a central component of the widely
used in WAMP server.
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Figure 5: Home page
Clients can create an account with the company after reading the information
Figure 6: Account Creation
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Figure 7: Pending Insurance Proposals
The page shows detailed information about home insurance. Other policies will have the same layout with
information about the policies.
Figure 8: A validation Form
The screen shot in figure 8 shows a validation where the user or client was reminded to enter their details in
order to create an account.
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Figure 9: An E-insurance Clients Page
The page displays some of the registered clients for the insurance officer to view.
Figure 10: Officer Functionalists
6. Findings and Discussion
Results show that the designed system was evaluated as very satisfactory (3.75) and registered the following
benefits: i) It is effective in terms of insurance marketing and client outreach. From online, clients are easily
informed about new products, special offers, changes in policies and other information on how to apply for such
policies from where they login (e.g. office, home etc); ii) It is cost effective since it requires less stationery as
forms are filled online, less movement of agents or clients and time saving; iii) It is secure since insurance
policies are set up basing on organizational policies set by controls within the system which means less errors
and fraud; iv) The system has given the organization information confidentiality, integrity and availability. This
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is achieved through the security setup, data input validation and the fact that it is accessed over the internet
allows clients and agents to access information on the system from anywhere at the time of their convenience.
The findings are supported by Chaudhury, Abhijit, kuilboer, Jean-Pierre (2002) who emphasizes that electronic
insurance is not a long established practice among insurance companies which use information and
communication technology to drive their day to day activities. Online based Insurance can bring in various
markets because of the extensive discovery done by a client each time they visit the website. The study by
Maurice, (1998) also revealed that most consumers get disappointed with e-insurance services because of lacking
user friendliness. In addition, consumers argue that those services do not meet their expectations. Consumers
would prefer Internet pages that are easy to use, contain adequate information of various insurance lines and let
consumers themselves do their own purchase decisions. However, one third of the respondents are in principle
willing to buy insurance from Internet, particularly motor, home, health and life insurance.
7. Conclusion
The researchers developed an internet based insurance system. The system developed provides detailed
information to any clients who may want to undertake insurance. The system allows users to view detailed
information about any policies they may be interested in, a client can select/propose /register for any insurance
policy, client can request the insurance company to take up insurance contract with the client, The company can
as well upload any Insurance topics to be discussed by the public through the discussion forum. However a
friendly user interface has been used to ease use and navigation purposes and control of user errors as well as
minimizing user data entry errors through script validation and use of list options from where the user can select.
In nut shell the purpose of E-insurance system was to make adequate awareness about the mode of operation of
E-insurance and how information technology can be used to enable information delivery and awareness to the
public in Insurance Company of East Africa. The research revealed that integrated awareness about various
policies could provide great improvements to manual and paper based processes in use for example home, motor,
time, theft, and burglary and regulation in the country. To achieve this, an integrated based prototype was
designed to avail detailed information about E-insurance in the country. The researcher recommends further
work to be done in order to improve on the functionality of the system designed. Any further improvements
should be done in the areas recognized below: i) More research about calculation of premiums; ii) Having an
integrated system that spans all the insurance policies especially that most designed insurance systems are
independent systems; and iii) Incorporating an SMS module so that clients are notified about their undertaken
policies, payment of insurance covers.
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Conrad M. Mubaraka holds a PhD, MSc Computer Science and BSc in Computer Science from Kampala
International University, Uganda. He is a researcher, lecturer and manager with a 10 year experience in the
university setting. Besides the mentioned portfolio, he also serves as Reviewer in African Journal of Information
Systems and Guest Editor of the International Journal of Databases. He is the author of a research book:
“Research Made Easy” that has significantly changed research practices of most graduate students in Uganda.