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‘Integrated Retail’
                                        Presentation

                                            on

                             Retail Automation
                                Credentials




© Integrated Retail Management Consulting
Company History


  •   Started as Integrated Retail Management Consulting Pvt. Ltd. In 2001

  •   Large push on retail automation technology business since the year 2002

  •   Focused business development overseas since 2004
       – Pan-regional presence with offices in Manila, Singapore, Bangalore and Delhi
       – Representation in Dubai and Bangkok through partner offices


  •   Moved into a new facility in June 2005, to sustain and support growth

  •   Team strength stands at 50+ resources across India, Singapore, Thailand
      and Philippines




                                        Confidential and for Private Circulation Only
We Bring to the Table

  •   Very large pool of retail consulting experience
       – Cumulative experience of over 200 man-years in the retail industry across a
         number of verticals

  •   Only consulting firm providing assistance from Strategy to Implementation
       – Integrated service offer encompassing strategy and process consulting,
         technology and training

  •   First hand experience of setting up and managing retail projects and
      automation

  •   Extensive understanding of retail consumer, competition and business
      environment
       – Attained through extensive on-site projects




                                     Confidential and for Private Circulation Only
Retail Consulting Services




             Relevant                                                Process
             Strategy                                                Design


                         Improved Operational
                             Performance


            Technology                                          Staff
            Deployment                                          effectiveness




                             Confidential and for Private Circulation Only
Integrated Retail Consulting Services


                             •• Market Entry
                                  Market Entry
                             •• Competition Mapping
                                  Competition Mapping
                             •• Business Feasibility
                                  Business Feasibility
                             •• Store Feasibility
                                  Store Feasibility                                Retail
                           Retail operations
         Retail strategy
                             •• IT Strategy
                                  IT Strategy
   Retail Strategy
                                                                                   Staff training
                             •• HR Strategy
                                  HR Strategy
                             •• Merchandising Strategy
                                  Merchandising Strategy
                             •• New Format Planning
                                  New Format Planning
                             •• Growth & Roll out Planning
                                  Growth & Roll out Planning




       Provided retail strategy for manufacturers entering retail of the same or
    different verticals and for entrepreneurs bringing in foreign brands into India




                                   Confidential and for Private Circulation Only
Integrated Retail Consulting Services



                             •• Operations Audit
                                  Operations Audit
                             •• Defining Operating Procedures & Processes
                                  Defining Operating Procedures & Processes
                           Retail OperationsPerformance Improvement
                             •• Operations Performance Improvement
                                                                 Retail
                                  operations
         Retail strategy
   Retail operations
                             •• Merchandise Planning
                                  Merchandise Planning           Staff training
                             •• Inventory Management
                                  Inventory Management
                             •• Documenting Processes ––SOP Manual
                                  Documenting Processes SOP Manual
                             •• Training
                                  Training




     Provided operational efficiencies through definition and standardisation of
     business processes,definition and changes to merchandise mix and store
       layout and improvements in inventory management for both new and
           established retailers as well as standalone and chain retailers




                                   Confidential and for Private Circulation Only
Integrated Retail Consulting Services


                               •• Service Quality Audit
                                    Service Quality Audit
                               •• Staffing
                                    Staffing
                               •• Job Description
                                    Job Description
                             Retail TrainingNeeds Assessment
                               •• Training Needs Assessment        Retail
                                    operations
         Retail strategy
   Retail Staff
                               •• Training Development and Delivery
                                    Training Development and Delivery training
                                                                   Staff
   Training
                                      •• Product
                                          Product
                                      •• Service
                                          Service
                                      •• Systems
                                          Systems
                                      •• Operations
                                          Operations




        Conducted 500 days of retail staff training and trained 7000 retail staff
                      of leading retailers across the country




                                    Confidential and for Private Circulation Only
‘Integrated Retail’ Retail Automation Practice


                              •• Package Selection
                                  Package Selection
                              •• Implementation
                                  Implementation
                              •• IT Training
                                  IT Training                                      Retail
        Retail strategy
    Retail
                              •• Support
                                  Support                                          Staff training
    Automation
                              •• Interface & Integration
                                  Interface & Integration
                              •• Data Management
                                  Data Management




   Multiple Implementations for Chain Retailers Using Best of the Breed Solutions

                                   Confidential and for Private Circulation Only
‘Integrated Retail’ Strengths on Best of the Breed Retail Solutions


 •   One of the largest retail IT implementation companies in the Asia Pacific
     region

 •   On-ground a coverage across 8 Asian cities

 •   50+ trained resources
                                                                  •India
 •   Over 3200 doors across 6 countries
                                                                                     •Thailand       •Philippines

 •   Very large implementations
                                                                                        •Singapore




                                     Confidential and for Private Circulation Only
‘Integrated Retail’ – Resource Base




                   Implementation      Custom                  Project                 Business               Administration
                    and Support     programming              Management                Analysts     Sales      and Support
 India                   25               5                       4                       4           3             5
 The Philippines         22               2                       2                       2
 Singapore                2                                       1                       1            1
 Thailand                 1                                                               1            1




                                                                                       Numbers as on March 31, 2009




                                       Confidential and for Private Circulation Only
Retail Automation Solution Implementation

•   Leading multi-brand franchise retail chain

•   Established by one of the largest garment
    export houses in India with a leading
    boutique corporate finance group.

•   Operates a chain of small format retail
    stores
•   Selling space of 220,000 square feet

•   A total of 250 stores and growing

•   Across 22 cities in India

•   The company retails products of global
    giants




             Over 100000 SKUs including footwear, fashion apparel and accessories

                                        Confidential and for Private Circulation Only
Retail Automation Solution Implementation for
Planet M Retail
•   Planet M Retail is now a part of the
    Videocon Group
•   Established by the largest media
    house in India – The Benett and
    Coleman Group.
•   Operates a chain of retail stores called
    Planet M

•   A total of 300 stores and growing
•   Across 15 cities in India
•   Planet M retail has been acquired by
    the Videocon Group to retail consumer
    electronics

                   http://www.financialexpress.com/news/Planet-M-to-sell-galaxy-of-electronics-goods/252671/



         Music Stores with Added Line of Consumer Electronics and Info Tech Products

                                               Confidential and for Private Circulation Only
Watch N’ See Corporation



 Watch N’ See Corporation is a company which exclusively distributes international brands of watches and eye
 wear in The Philippine Market. The company's portfolio of brands include: XXXX, TIMEX, CROSS FINE WRITING
 INSTRUMENT, SAFILO EYE WEAR, GUCCI, RALPH LAUREN, DIESEL, YSL & ARMANI (frames & sunglasses).

      –   Helped them with choosing their software
      –   Developed training and operations Manual
      –   Implemented Retail Pro ® POS System after a thorough & careful study, planning and analysis of their
          existing business structure.
      –   There are 32 standalone stores which are extended throughout the country
      –   Upgraded them to Retail Pro ® version 8.4 and doing all merchandise analysis on RBA (Retail Business
          Analytics)
      –   We have developed plug ins, to interconnect Retail Pro ® to the Malls



                     Over 60 retail points for Timex in The Philippines
                              including 32 sand alone stores


                                               Confidential and for Private Circulation Only
Atmosphere

 Atmosphere is a 12-store chain of premium furnishings with plans to expand across the
 country. Customer orders are placed at the retail outlets, though they do not stock any
 inventory. The orders are then services directly from the centralized warehouse. Payment
 tracking is carried out by matching the sales orders raised at the store, against an advance or
 a final payment, and the corresponding invoice that is raised at the central warehouse.

 The entire chain is treated by RetailPro as a single store, with each store in a different
 geographical location, acting as a workstation. The operations model and the processes
 involved to carry out this model were designed and implemented by 'Integrated Retail'.




                          Sales Orders of Retail Pro to be used
                        Interface with export automation system


                                          Confidential and for Private Circulation Only
Retail Pro ® Implementation for
Charles & Keith
 •   Charles and Keith Pte. Ltd.

 •   One of the largest footwear retailers in
     Singapore

 •   Operates a chain of small format retail store
     in the name “Charles & Keith” and “Pedro”

 •   A total of 40 stores and growing

 •   Brand franchise across 15 countries
      –   Indonesia, Malaysia, UAE, Japan, Taiwan,
          India, Pakistan, The Philippines, Saudi Arabia,
          Kuwait, Bahrain etc.

 •   Promoted by Charles Wong, who on several
     occasions has been felicitated by
     Government of Singapore as outstanding
     entrepreneur



                      Over 50000 SKUs including footwear, bags and accessories

                                                 Confidential and for Private Circulation Only
Integrated Retail - Retail Automation International Clients




      Multiple Implementations for Chain Retailers Using Retail Pro ® Across Asia

                                    Confidential and for Private Circulation Only
Integrated Retail - Retail Automation International Clients




     Multiple Implementations for Chain Retailers Using Retail Pro ® Across Asia

                                  Confidential and for Private Circulation Only
Multi Mode Messaging in Real Time




   Subscription based messaging and workflow enabling platform for
     retailers
   communicating with:

   •   PCs
   •   Mobile phones
   •   PDAs
   •   Smart phones
                               Confidential and for Private Circulation Only
Confidential and for Private Circulation Only
Confidential and for Private Circulation Only
Confidential and for Private Circulation Only
'Integrated Retail' Retail IT- Technical Competence

  •   Worked on building an entire retail enterprise “Business Intelligence” suite

  •   Built a seamless interface with Tally for transaction posting

  •   Built interface with SAP and Oracle based proprietary ERP solutions

  •   Plug-in program development to enhance functionality:
       – ASN voucher
       – Price banding for consumer electronics
       – Customer loyalty points accumulation system




                                       Confidential and for Private Circulation Only
'Integrated Retail' Retail Pro ® Complex Implementations
    XXXX – Proposed Retail Pro ® Schema

                                                                            RPRO
                                            XXXX HO                      Multi Main



          XXXX RO                 XXXX RO                          XXXX RO                                 XXXX RO
                          RPRO                    RPRO                                      RPRO                        RPRO
            West                   South                             North                                   East
                           Main                    Main                                      Main                        Main




                                                                   Store
                                                                 Comm. St.
                C&F
                                                                                                        LEGEND
              Bangalore                                            Store
                                                                Brigade Rd.
                                                                                                    Information
                                                                                                    Flow
                                                                   Store
                                                                 Jayanagar
                C&F
                                                                                                    Goods Flow
                 TN


                                                                                                           SAP
                                                                    Store
                                                                   Mysore
                C&F                                                                                       Distributor
              Karnataka                                                                                    Solution
                                                                   Store
                                                                 Mangalore

                                                                                                      Retail Pro ®
                                                                    Store
                                                                    Hubli




                                            Confidential and for Private Circulation Only
Contact


           Bikash Kumar
            Integrated Retail Management Consulting Pte. Ltd.,
            100A Eu Tong Sen Street, # 04-01 Pearls Center Office Podium,
            Singapore - 059813

            Tel:      +65-62220056
            FAX:      +65-62220057
            Mobile:   +65-81808504
            Skype:    bikashkumar

            Email: bikash.kumar@integratedretail.com

            Web site: www.integratedretail.com.sg




Bangalore . New Del hi . M umbai . H yd erabad . M anila.                              Singapore.   Dubai . Bangkok

                                       Confidential and for Private Circulation Only

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Integrated Retail Credentials April 2009

  • 1. ‘Integrated Retail’ Presentation on Retail Automation Credentials © Integrated Retail Management Consulting
  • 2. Company History • Started as Integrated Retail Management Consulting Pvt. Ltd. In 2001 • Large push on retail automation technology business since the year 2002 • Focused business development overseas since 2004 – Pan-regional presence with offices in Manila, Singapore, Bangalore and Delhi – Representation in Dubai and Bangkok through partner offices • Moved into a new facility in June 2005, to sustain and support growth • Team strength stands at 50+ resources across India, Singapore, Thailand and Philippines Confidential and for Private Circulation Only
  • 3. We Bring to the Table • Very large pool of retail consulting experience – Cumulative experience of over 200 man-years in the retail industry across a number of verticals • Only consulting firm providing assistance from Strategy to Implementation – Integrated service offer encompassing strategy and process consulting, technology and training • First hand experience of setting up and managing retail projects and automation • Extensive understanding of retail consumer, competition and business environment – Attained through extensive on-site projects Confidential and for Private Circulation Only
  • 4. Retail Consulting Services Relevant Process Strategy Design Improved Operational Performance Technology Staff Deployment effectiveness Confidential and for Private Circulation Only
  • 5. Integrated Retail Consulting Services •• Market Entry Market Entry •• Competition Mapping Competition Mapping •• Business Feasibility Business Feasibility •• Store Feasibility Store Feasibility Retail Retail operations Retail strategy •• IT Strategy IT Strategy Retail Strategy Staff training •• HR Strategy HR Strategy •• Merchandising Strategy Merchandising Strategy •• New Format Planning New Format Planning •• Growth & Roll out Planning Growth & Roll out Planning Provided retail strategy for manufacturers entering retail of the same or different verticals and for entrepreneurs bringing in foreign brands into India Confidential and for Private Circulation Only
  • 6. Integrated Retail Consulting Services •• Operations Audit Operations Audit •• Defining Operating Procedures & Processes Defining Operating Procedures & Processes Retail OperationsPerformance Improvement •• Operations Performance Improvement Retail operations Retail strategy Retail operations •• Merchandise Planning Merchandise Planning Staff training •• Inventory Management Inventory Management •• Documenting Processes ––SOP Manual Documenting Processes SOP Manual •• Training Training Provided operational efficiencies through definition and standardisation of business processes,definition and changes to merchandise mix and store layout and improvements in inventory management for both new and established retailers as well as standalone and chain retailers Confidential and for Private Circulation Only
  • 7. Integrated Retail Consulting Services •• Service Quality Audit Service Quality Audit •• Staffing Staffing •• Job Description Job Description Retail TrainingNeeds Assessment •• Training Needs Assessment Retail operations Retail strategy Retail Staff •• Training Development and Delivery Training Development and Delivery training Staff Training •• Product Product •• Service Service •• Systems Systems •• Operations Operations Conducted 500 days of retail staff training and trained 7000 retail staff of leading retailers across the country Confidential and for Private Circulation Only
  • 8. ‘Integrated Retail’ Retail Automation Practice •• Package Selection Package Selection •• Implementation Implementation •• IT Training IT Training Retail Retail strategy Retail •• Support Support Staff training Automation •• Interface & Integration Interface & Integration •• Data Management Data Management Multiple Implementations for Chain Retailers Using Best of the Breed Solutions Confidential and for Private Circulation Only
  • 9. ‘Integrated Retail’ Strengths on Best of the Breed Retail Solutions • One of the largest retail IT implementation companies in the Asia Pacific region • On-ground a coverage across 8 Asian cities • 50+ trained resources •India • Over 3200 doors across 6 countries •Thailand •Philippines • Very large implementations •Singapore Confidential and for Private Circulation Only
  • 10. ‘Integrated Retail’ – Resource Base Implementation Custom Project Business Administration and Support programming Management Analysts Sales and Support India 25 5 4 4 3 5 The Philippines 22 2 2 2 Singapore 2 1 1 1 Thailand 1 1 1 Numbers as on March 31, 2009 Confidential and for Private Circulation Only
  • 11. Retail Automation Solution Implementation • Leading multi-brand franchise retail chain • Established by one of the largest garment export houses in India with a leading boutique corporate finance group. • Operates a chain of small format retail stores • Selling space of 220,000 square feet • A total of 250 stores and growing • Across 22 cities in India • The company retails products of global giants Over 100000 SKUs including footwear, fashion apparel and accessories Confidential and for Private Circulation Only
  • 12. Retail Automation Solution Implementation for Planet M Retail • Planet M Retail is now a part of the Videocon Group • Established by the largest media house in India – The Benett and Coleman Group. • Operates a chain of retail stores called Planet M • A total of 300 stores and growing • Across 15 cities in India • Planet M retail has been acquired by the Videocon Group to retail consumer electronics http://www.financialexpress.com/news/Planet-M-to-sell-galaxy-of-electronics-goods/252671/ Music Stores with Added Line of Consumer Electronics and Info Tech Products Confidential and for Private Circulation Only
  • 13. Watch N’ See Corporation Watch N’ See Corporation is a company which exclusively distributes international brands of watches and eye wear in The Philippine Market. The company's portfolio of brands include: XXXX, TIMEX, CROSS FINE WRITING INSTRUMENT, SAFILO EYE WEAR, GUCCI, RALPH LAUREN, DIESEL, YSL & ARMANI (frames & sunglasses). – Helped them with choosing their software – Developed training and operations Manual – Implemented Retail Pro ® POS System after a thorough & careful study, planning and analysis of their existing business structure. – There are 32 standalone stores which are extended throughout the country – Upgraded them to Retail Pro ® version 8.4 and doing all merchandise analysis on RBA (Retail Business Analytics) – We have developed plug ins, to interconnect Retail Pro ® to the Malls Over 60 retail points for Timex in The Philippines including 32 sand alone stores Confidential and for Private Circulation Only
  • 14. Atmosphere Atmosphere is a 12-store chain of premium furnishings with plans to expand across the country. Customer orders are placed at the retail outlets, though they do not stock any inventory. The orders are then services directly from the centralized warehouse. Payment tracking is carried out by matching the sales orders raised at the store, against an advance or a final payment, and the corresponding invoice that is raised at the central warehouse. The entire chain is treated by RetailPro as a single store, with each store in a different geographical location, acting as a workstation. The operations model and the processes involved to carry out this model were designed and implemented by 'Integrated Retail'. Sales Orders of Retail Pro to be used Interface with export automation system Confidential and for Private Circulation Only
  • 15. Retail Pro ® Implementation for Charles & Keith • Charles and Keith Pte. Ltd. • One of the largest footwear retailers in Singapore • Operates a chain of small format retail store in the name “Charles & Keith” and “Pedro” • A total of 40 stores and growing • Brand franchise across 15 countries – Indonesia, Malaysia, UAE, Japan, Taiwan, India, Pakistan, The Philippines, Saudi Arabia, Kuwait, Bahrain etc. • Promoted by Charles Wong, who on several occasions has been felicitated by Government of Singapore as outstanding entrepreneur Over 50000 SKUs including footwear, bags and accessories Confidential and for Private Circulation Only
  • 16. Integrated Retail - Retail Automation International Clients Multiple Implementations for Chain Retailers Using Retail Pro ® Across Asia Confidential and for Private Circulation Only
  • 17. Integrated Retail - Retail Automation International Clients Multiple Implementations for Chain Retailers Using Retail Pro ® Across Asia Confidential and for Private Circulation Only
  • 18. Multi Mode Messaging in Real Time Subscription based messaging and workflow enabling platform for retailers communicating with: • PCs • Mobile phones • PDAs • Smart phones Confidential and for Private Circulation Only
  • 19. Confidential and for Private Circulation Only
  • 20. Confidential and for Private Circulation Only
  • 21. Confidential and for Private Circulation Only
  • 22. 'Integrated Retail' Retail IT- Technical Competence • Worked on building an entire retail enterprise “Business Intelligence” suite • Built a seamless interface with Tally for transaction posting • Built interface with SAP and Oracle based proprietary ERP solutions • Plug-in program development to enhance functionality: – ASN voucher – Price banding for consumer electronics – Customer loyalty points accumulation system Confidential and for Private Circulation Only
  • 23. 'Integrated Retail' Retail Pro ® Complex Implementations XXXX – Proposed Retail Pro ® Schema RPRO XXXX HO Multi Main XXXX RO XXXX RO XXXX RO XXXX RO RPRO RPRO RPRO RPRO West South North East Main Main Main Main Store Comm. St. C&F LEGEND Bangalore Store Brigade Rd. Information Flow Store Jayanagar C&F Goods Flow TN SAP Store Mysore C&F Distributor Karnataka Solution Store Mangalore Retail Pro ® Store Hubli Confidential and for Private Circulation Only
  • 24. Contact Bikash Kumar Integrated Retail Management Consulting Pte. Ltd., 100A Eu Tong Sen Street, # 04-01 Pearls Center Office Podium, Singapore - 059813 Tel: +65-62220056 FAX: +65-62220057 Mobile: +65-81808504 Skype: bikashkumar Email: bikash.kumar@integratedretail.com Web site: www.integratedretail.com.sg Bangalore . New Del hi . M umbai . H yd erabad . M anila. Singapore. Dubai . Bangkok Confidential and for Private Circulation Only

Editor's Notes

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