18. “ librarians have made retrieval and accuracy a god—disregarding what users’ preferences are ” -associate university librarian OCLC Environmental Scan 2003
19. “ libraries should be about the people they’re for, not about the services we think they need ” -Barbara Fister Gustavus Adolphus College, Minnesota
21. “ books and materials are secondary in a public library. the most important aspect is the human interaction. the library experience cannot be viewed as just an information transaction, but rather as an opportunity to touch and connect lives ” -Cheryl Napsha Director, Bethel Park Public Library
22. “ technology must support the relationship and community building efforts of the library, else there isn’t much use for it ” -William Barrow Cleveland State University
23. “ don’t get hemmed in by thinking things aren’t ‘what libraries do’ we don’t just provide books and internet services – we help the community. we can do that in more ways than we’re used to doing. ” -Mary Doud Kalamazoo Public Library
24.
25. “ I wish we could call FEMA. this feels like a natural disaster to me ” -library director Jackson County, OR
29. [social capital] the collective value of social networks and their inclinations to do nice things for each other [social network] our connections with people [trust] connections over time
46. “ project met goals. participants were satisfied. the library made some money as far as measurement, I ask people in the community how we’re doing. that’s it. I believe that touching the lives of marginalized populations can’t be measured in any true way. ”
47.
48. “ just commit to it. make it a high priority ” -Catherine D’Italia Hartford Public Library, CT
Hi, I’m Chrystie Hill, I am so very happy to be here. You guys are the first to see this presentation. Steven Cohen and I started this project over a year ago now and we’ve both really enjoyed talking to librarians about their community building efforts – from all over the place, really, and from all types of libraries – I’m going to talk a little bit later about how the book concept came to be, but I’m really happy that Michigan happens to be my first stop with this material – because Michigan has a special place in my heart – and I’ve never been here before, if you can believe it! …