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Building Online Community with Staff (Sydney, NSW)

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An insider's view on online community building for the staff at WebJunction.org, with links to our community building activities for library staff and patrons in libraries. Presented at the State Library of New South Wales on August 5, 2008.

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Building Online Community with Staff (Sydney, NSW)

  1. 1. building community for library staff > connect > create > learn > State Library New South Wales | August 2008
  2. 13. “ we are building community daily in a manner we never would have imagined a year ago ” -Teen Services Librarian Seattle Public Library
  3. 15. vision relevant, vibrant & sustainable libraries in every community
  4. 16. mission build & facilitate collaborative environments where library staff connect create & learn
  5. 18. build an online community where library staff can support each other & public access computing in libraries
  6. 19. management maintenance technology continuing education e-learning training sustainability planning support personalization peers timely upgrades networks advocacy staffing programming marketing patrons funding volunteers staff development access communities friends services
  7. 34. people + training + resources all in one place
  8. 35. by & for the library staff who spend their time there
  9. 36. ~90K unique visits per month 30K+ registered members
  10. 37. ?
  11. 38. behind the scenes at ‘the WJ’
  12. 39. 1. secret hand signal
  13. 40. 2. family drinking song
  14. 41. 3. karaoke
  15. 42. funders
  16. 43. since 1967. parents
  17. 46. Blogs Wikis Podcasts Mashups Social Networks RSS
  18. 47. mission build & facilitate collaborative environments where library staff connect create & learn
  19. 48. connect
  20. 62. create
  21. 64. <ul><li>From: King,Tim Sent: Thursday, June 26, 2008 3:08 AM To: WJ team Subject: ALA Team Blogging and other &quot;social&quot; efforts </li></ul><ul><li>Hello ALA (physical or virtual) Attendees: It's time to get your WebJunction/ALA/Social-Community Freak ON ! </li></ul><ul><li>A few important points: </li></ul><ul><ul><li>A Blog account is your passport to fame . </li></ul></ul><ul><ul><li>Images make your blog post at least 3.6x better! </li></ul></ul><ul><ul><li>A full Flickr Set makes us all look so much smarter. </li></ul></ul><ul><ul><li>Using Twitter doesn't mean you lack friends in the physical world . </li></ul></ul><ul><ul><li>Video is the new photo. </li></ul></ul><ul><ul><li>The Library 2.0 Café Virtual Session will RULE . </li></ul></ul><ul><ul><li>A Staff Photo-op can immortalize the boas forever. </li></ul></ul><ul><li>-Tim </li></ul>
  22. 69. original research trends in e-learning for library staff sustaining public access computing programs: technology & management competencies latino perceptions of public libraries: a summary of research findings
  23. 74. > WebJunction article > WebJunction program
  24. 75. “ I’m so glad you joined the twitter world. MRRL is always doing what’s relevant ” -tab MRRL MySpace friend, Missouri
  25. 76. learn
  26. 77. 20%
  27. 82. regularly assessing understanding needs
  28. 84. What was your greatest achievement last year? Adding Netlibrary (e-books) Staying sane! Keeping the internet running for the patrons. I've been able to encourage use of our library by our Spanish speaking patrons.  <ul><ul><li>We implemented public classes to teach computer use . </li></ul></ul><ul><ul><li>I am the new director of my library. </li></ul></ul><ul><ul><li>Completing the Capstone Synchronous Training program </li></ul></ul>
  29. 95. ?
  30. 96. let’s choose our own adventure
  31. 97. A the next webjunction
  32. 98. B so what?
  33. 99. www.webjunction.org
  34. 100. Content Courses Conversation Thriving Community Social Experience Liferay Liferay Plateau / Providers Member/Partner Generated
  35. 102. And WebJunction Central:
  36. 103. Your My WebJunction Page is where you keep track of the activities, interests and contributions within the WebJunction community. Your Activities Your Friends Your Discussions Your Groups Your Courses & Bookmarks Account Info, Affiliations, & Shopping Cart
  37. 104. Your Activities At-a-glance, fresh view of what’s going on in your community
  38. 105. Your Friends
  39. 106. Public Profile
  40. 107. Setting up your public profile
  41. 108. But wait! There’s more!
  42. 109. New Catalog
  43. 110. Contributions Insert text Or upload documents, media, images
  44. 111. Get social around courses
  45. 112. Groups Quickly create groups around the topics and events you care about, without site admin help
  46. 113. ?
  47. 114. B so what?
  48. 115. mission build & facilitate collaborative environments where library staff connect create & learn
  49. 116. <ul><li>‘ collaborative environments’ </li></ul><ul><ul><li>wj teams & office space </li></ul></ul><ul><ul><li>webjunction.org </li></ul></ul><ul><ul><li>other online tools </li></ul></ul><ul><ul><li>f2f meetings & workshops </li></ul></ul><ul><ul><li>in libraries </li></ul></ul>
  50. 117. <ul><li>‘ the webjunction way’ </li></ul><ul><ul><li>learning is social </li></ul></ul><ul><ul><li>sharing is required </li></ul></ul><ul><ul><li>build trust & equity </li></ul></ul><ul><ul><li>take risks </li></ul></ul><ul><ul><li>have fun </li></ul></ul>
  51. 118. Community Responsibility Continuum of Engagement Level of Participation Individual (help me get my job done) Collective (help others get the job done) visitor > member > participant > contributor > SME > group facilitator > advocate > presenter > mentor > champion search navigation tag clouds registration/login public profile friending comment rate edit tagging bookmarks groups courses read attend webinar add article discussions wiki recommend create group build relationships topic SME present guide train recruit inspire <ul><ul><ul><ul><ul><li>Consume </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Personalize </li></ul></ul></ul></ul></ul>Explore Connect Respond Contribute Collaborate Facilitate Lead
  52. 119. “ it’s a learning community ” - Betha Gutsche Curriculum Developer
  53. 120. “ no spectators only participants ” - Sharon Streams User Experience Manager
  54. 121. vision relevant, vibrant & sustainable libraries in every community
  55. 122. relevant vibrant sustainable
  56. 124. ?
  57. 125. ?
  58. 127. building community for library staff connect > create > learn > [merci] [email_address] librariesbuildcommunities.org webjunction.org twitter.com/itgirl

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