Building Online Community with Staff (Sydney, NSW)


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An insider's view on online community building for the staff at, with links to our community building activities for library staff and patrons in libraries. Presented at the State Library of New South Wales on August 5, 2008.

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  • Thank you so much for the introduction – this is going to be such a fun session. Thank you all for being here! Before we get started I want to emphasize that when LeAnne and I started talking about the session I had imagined a smaller group and with the two hours I thought we might be doing something more formally structured around interaction. With this big group we’ve decided to change it up a bit and not do anything too structured but we have plenty of time today and so I want to facilitate as much conversation as possible. Please, feel free to interrupt me at any time. I have pause points built into the presentation at natural breaking points so we can get into questions at that time as well. But please, I’d love to have your questions at any time during the program, and am very happy to veer off course into whatever conversation comes of the time today… Near the end of the program I have some alternate paths in place as well – we can choose our own adventure, so to speak, or we can just get through the whole lot of it and you’ll know more about me and my work building online community than anyone else has ever, ever heard. Either way. Let’s dive in – this will be fun. Anything before I start? Ok. I thought I’d start by introducing myself and telling you a little bit about where I’m from. This is my first visit to New South Wales. I had a wonderful time last week at the Public Library Conference and I am just really pleased to be here today. Thank you so much to the state library for having me. Everyone has been so generous and I’ve really appreciated all the hospitality really.
  • Building Online Community with Staff (Sydney, NSW)

    1. 1. building community for library staff > connect > create > learn > State Library New South Wales | August 2008
    2. 13. “ we are building community daily in a manner we never would have imagined a year ago ” -Teen Services Librarian Seattle Public Library
    3. 15. vision relevant, vibrant & sustainable libraries in every community
    4. 16. mission build & facilitate collaborative environments where library staff connect create & learn
    5. 18. build an online community where library staff can support each other & public access computing in libraries
    6. 19. management maintenance technology continuing education e-learning training sustainability planning support personalization peers timely upgrades networks advocacy staffing programming marketing patrons funding volunteers staff development access communities friends services
    7. 34. people + training + resources all in one place
    8. 35. by & for the library staff who spend their time there
    9. 36. ~90K unique visits per month 30K+ registered members
    10. 37. ?
    11. 38. behind the scenes at ‘the WJ’
    12. 39. 1. secret hand signal
    13. 40. 2. family drinking song
    14. 41. 3. karaoke
    15. 42. funders
    16. 43. since 1967. parents
    17. 46. Blogs Wikis Podcasts Mashups Social Networks RSS
    18. 47. mission build & facilitate collaborative environments where library staff connect create & learn
    19. 48. connect
    20. 62. create
    21. 64. <ul><li>From: King,Tim Sent: Thursday, June 26, 2008 3:08 AM To: WJ team Subject: ALA Team Blogging and other &quot;social&quot; efforts </li></ul><ul><li>Hello ALA (physical or virtual) Attendees: It's time to get your WebJunction/ALA/Social-Community Freak ON ! </li></ul><ul><li>A few important points: </li></ul><ul><ul><li>A Blog account is your passport to fame . </li></ul></ul><ul><ul><li>Images make your blog post at least 3.6x better! </li></ul></ul><ul><ul><li>A full Flickr Set makes us all look so much smarter. </li></ul></ul><ul><ul><li>Using Twitter doesn't mean you lack friends in the physical world . </li></ul></ul><ul><ul><li>Video is the new photo. </li></ul></ul><ul><ul><li>The Library 2.0 Café Virtual Session will RULE . </li></ul></ul><ul><ul><li>A Staff Photo-op can immortalize the boas forever. </li></ul></ul><ul><li>-Tim </li></ul>
    22. 69. original research trends in e-learning for library staff sustaining public access computing programs: technology & management competencies latino perceptions of public libraries: a summary of research findings
    23. 74. > WebJunction article > WebJunction program
    24. 75. “ I’m so glad you joined the twitter world. MRRL is always doing what’s relevant ” -tab MRRL MySpace friend, Missouri
    25. 76. learn
    26. 77. 20%
    27. 82. regularly assessing understanding needs
    28. 84. What was your greatest achievement last year? Adding Netlibrary (e-books) Staying sane! Keeping the internet running for the patrons. I've been able to encourage use of our library by our Spanish speaking patrons.  <ul><ul><li>We implemented public classes to teach computer use . </li></ul></ul><ul><ul><li>I am the new director of my library. </li></ul></ul><ul><ul><li>Completing the Capstone Synchronous Training program </li></ul></ul>
    29. 95. ?
    30. 96. let’s choose our own adventure
    31. 97. A the next webjunction
    32. 98. B so what?
    33. 99.
    34. 100. Content Courses Conversation Thriving Community Social Experience Liferay Liferay Plateau / Providers Member/Partner Generated
    35. 102. And WebJunction Central:
    36. 103. Your My WebJunction Page is where you keep track of the activities, interests and contributions within the WebJunction community. Your Activities Your Friends Your Discussions Your Groups Your Courses & Bookmarks Account Info, Affiliations, & Shopping Cart
    37. 104. Your Activities At-a-glance, fresh view of what’s going on in your community
    38. 105. Your Friends
    39. 106. Public Profile
    40. 107. Setting up your public profile
    41. 108. But wait! There’s more!
    42. 109. New Catalog
    43. 110. Contributions Insert text Or upload documents, media, images
    44. 111. Get social around courses
    45. 112. Groups Quickly create groups around the topics and events you care about, without site admin help
    46. 113. ?
    47. 114. B so what?
    48. 115. mission build & facilitate collaborative environments where library staff connect create & learn
    49. 116. <ul><li>‘ collaborative environments’ </li></ul><ul><ul><li>wj teams & office space </li></ul></ul><ul><ul><li> </li></ul></ul><ul><ul><li>other online tools </li></ul></ul><ul><ul><li>f2f meetings & workshops </li></ul></ul><ul><ul><li>in libraries </li></ul></ul>
    50. 117. <ul><li>‘ the webjunction way’ </li></ul><ul><ul><li>learning is social </li></ul></ul><ul><ul><li>sharing is required </li></ul></ul><ul><ul><li>build trust & equity </li></ul></ul><ul><ul><li>take risks </li></ul></ul><ul><ul><li>have fun </li></ul></ul>
    51. 118. Community Responsibility Continuum of Engagement Level of Participation Individual (help me get my job done) Collective (help others get the job done) visitor > member > participant > contributor > SME > group facilitator > advocate > presenter > mentor > champion search navigation tag clouds registration/login public profile friending comment rate edit tagging bookmarks groups courses read attend webinar add article discussions wiki recommend create group build relationships topic SME present guide train recruit inspire <ul><ul><ul><ul><ul><li>Consume </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Personalize </li></ul></ul></ul></ul></ul>Explore Connect Respond Contribute Collaborate Facilitate Lead
    52. 119. “ it’s a learning community ” - Betha Gutsche Curriculum Developer
    53. 120. “ no spectators only participants ” - Sharon Streams User Experience Manager
    54. 121. vision relevant, vibrant & sustainable libraries in every community
    55. 122. relevant vibrant sustainable
    56. 124. ?
    57. 125. ?
    58. 127. building community for library staff connect > create > learn > [merci] [email_address]