Presentation by CILIP CEO Nick Poole to the Girls Day School Trust Libraries Day on 'Innovative School Libraries'

1. Innovation and the future of libraries
Nick Poole, Chief Executive, CILIP
GDST Libraries Day (05.05.2017)

2. You’re the experts in delivering great school libraries, so...

4. Her mum says 'hello'. She doesn’t respond,
her thumb hovering over a Willy Wonka
meme on the screen. She scrolls, and
another meme appears. Then another, and
she closes the app. She opens BuzzFeed.
There’s a story about Which Makeup Brand
has the most Instagram followers, which
she scrolls past to get to a story about
Emma Watson, then “28 Things You’ll
Understand If You’re Both British and
American.” She closes it. She opens
Instagram. She opens the Musical.ly app.
She shuts the screen off. She turns it back
on. She opens Spotify. Opens Fitbit. She has
7,427 steps. Opens Instagram again. Opens
Snapchat. She watches a sparkly rainbow
flow from her friend’s mouth. She watches a
YouTube star make pouty faces at the
camera. She watches a tutorial on nail art.
She feels the bump of the car coming to a
stop and looks up. They’re home.
Twelve minutes have passed.

5. 96% of UK 12-15 year olds can access the Internet at home
34% of UK 12-15 year olds access the Internet in their own room
40% of UK 5-15 year olds have their own Internet-connected tablet
69% of UK 12-15 year olds own a Smartphone
Facebook is the fastest-declining platform (down 17% since 2014)
Snapchat is the fastest-growing (up from 3% to 11% since 2014)
Source: Ofcom 2015 Parents & Children Survey
28% of UK 12-15 year olds say sites used for homework ‘always true’

6. 30% correctly identify sponsored advertising in search results
78% of 12-15 year olds recall advice about online risks
75% of parents of 5-15 year olds have asked the school for advice
15-24 year olds more likely to use a library than 55+ *
Source: Ofcom 2015 Parents & Children Survey
* Source: Carnegie UK Trust Shining a Light report
15-24 year olds more likely to see a library as a personal benefit *
7% increase in print book retail in 2016 (largest = children’s fiction) **
4% decrease in ebook retail over the same period **
** Source: 2016 Neilsen Book & Consumer Annual Survey

7. 1. Demonstrate value to decision makers
and funders to maximise public and
other investment
2. Increase focus on tailored, personalised
services whilst maintaining a focus on
delivering a universal service
3. Accelerate the development of a user-
centred, data rich service with a strong
online presence
4. Invest in innovation, leadership and
outcomes-based partnerships
5. Enhance learning between libraries and
across jurisdictions
https://www.carnegieuktrust.org.uk/shining-a-light/

8. Influencers Content
Networks Experiences

9. Peers
Parents
TeachersLibrarians
Influencers Content
Networks Experiences

10. Media
literacy
Info
literacy
Political
literacy
Digital
literacy
Financial
literacy
Health
literacy
Research
skills
Data
literacy

11. Designing the experience around the user...

12. Content-based promotion...
http://teenlibrarian.co.uk/2017/05/02/st
arwarsday-library-posters/

13. Content-based promotion...
Research Rescue Episode 1 ‘Stuck’

14. Event or activity-based promotion...

15. Designing the experience around the user...

16. 89% of businesses say customer service is now their most critical
success factor – more than product or price*
* Source: Gartner 2014 Customer Survey
http://www.customerserviceexcellence.uk.com/ http://www.hostmanship.com

17. Designing the experience around the user...

18. Designing the context which supports the user experience

19. Designing attractive, modular spaces
Intake Primary School, Doncaster

20. The new Conarte Childrens Library, Mexico
Playful spaces

21. National Centre for the Written Word, South Shields
‘Retail quality’ spaces

22. http://www.designinglibraries.org.uk

23. Deploying technology which builds relationships & engagement...

24. Technology for libraries is changing rapidly...

25. Key developments include:
Rise in cloud-based/Software-as-a-service delivery
Lower total cost of ownership
Convergence of systems for content/relationship/event/stock
Better integration between systems
Richer insight and data-driven analytics

26. Designing the
library to
sustain and
develop this
context

27. UCL Libraries Strategy 2015-18
Developing library strategies

28. UCL Libraries Strategy 2015-18
UCL 2034 underlines and extends UCL ’s mission to be London’s Global University: a diverse
intellectual community, engaged with the wider world and committed to changing it for the
better; recognised for our radical and critical thinking and its widespread influence; with an
outstanding ability to integrate our education, research, innovation and enterprise for the
long-term benefit of humanity.
The Library Services Strategy is embedded in this ambition and seeks to deliver a first-class user
experience across the whole UCL family of libraries. UCL Library Services will deliver innovative services
and facilities in six over-arching areas of activity:
• User experience
• Staff, equality and diversity
• Finance, management information and value for money
• Systems and processes
• Sustainable estate
• Communication, Open Access and outreach
If you’re part of a larger organisation
(a University, School, Local Authority,
business), make sure your Library
Strategy quotes & connects to their
overall strategy & plan

29. UCL Libraries Strategy 2015-18
UCL 2034 underlines and extends UCL ’s mission to be London’s Global University: a diverse
intellectual community, engaged with the wider world and committed to changing it for the
better; recognised for our radical and critical thinking and its widespread influence; with an
outstanding ability to integrate our education, research, innovation and enterprise for the
long-term benefit of humanity.
The Library Services Strategy is embedded in this ambition and seeks to deliver a first-class user
experience across the whole UCL family of libraries. UCL Library Services will deliver innovative services
and facilities in six over-arching areas of activity:
• User experience
• Staff, equality and diversity
• Finance, management information and value for money
• Systems and processes
• Sustainable estate
• Communication, Open Access and outreach
Be ambitious about the role your
library or information service can play
– define excellence in your own terms

30. UCL Libraries Strategy 2015-18
UCL 2034 underlines and extends UCL ’s mission to be London’s Global University: a diverse
intellectual community, engaged with the wider world and committed to changing it for the
better; recognised for our radical and critical thinking and its widespread influence; with an
outstanding ability to integrate our education, research, innovation and enterprise for the
long-term benefit of humanity.
The Library Services Strategy is embedded in this ambition and seeks to deliver a first-class user
experience across the whole UCL family of libraries. UCL Library Services will deliver innovative services
and facilities in six over-arching areas of activity:
• User experience
• Staff, equality and diversity
• Finance, management information and value for money
• Systems and processes
• Sustainable estate
• Communication, Open Access and outreach
Target the areas that have the most
relevance/resonance for your users and
stakeholders

31. The librarian
supporting
data-driven
decision
making

32. Data-driven decision making
Helping teaching staff to develop their own
data literacy
Helping to design and deploy technologies for
teaching and learning analytics
Ensuring the school’s use of data is
ethical & legally compliant
Translating teaching and learning data into
actionable insights
Preparing the organisation for the capabilities
of AI and machine learning

33. The role of
professionalism
& Chartership

34. The role of professionalism in promoting sustainable change

35. Action Money
Evidence Relationships