Innovation, techniques for creating a innovative culture, why we start with why, and how to keep digital assets safe. Delivered to digitalXchange October 2017

1. The act or process of introducing new ideas, devices, or methods
digitalXchange – October 11, 2017
Barry Condrey, CIO
Chesterfield County,VA

4. How isVirginia unique in the USA with regards to cities, towns & counties?

6. IST has demonstrated the ability to invest technology dollars well!

8. Samuel Morse 1844
What hath God Wrought?

9. Western Union memo, 1876

10. 1899 – Charles H. Duell
Commissioner of U.S. Patents
urging President McKinley
to abolish his office.

11. Attributed to Thomas J. Watson
Chairman of the Board of
International Business Machines
1943

12. Popular Mechanics 1949

13. 1975

14. Bill Gates
1975

15. Ken Olsen (founder of DEC)
1977

17. Bill Gates 1981

19. To the
victor go
the spoils!
Predicting
innovation is
profitable!
http://www.nytimes.com/1992/07/19/business/the-executive-computer-mother-of-all-markets-or-a-pipe-dream-driven-by-greed.html

21. WHY
HOW
WHAT
Conventional
www.StartWithWhy.com
https://www.youtube.com/watch?v=qp0HIF3SfI4&t=166s

22. WHY

23. WHY

24. The WHY is about People

25. We sell watches now. Wanna buy one? (the what).
We believe you are ready for a new
experience that fits with the way you live
and makes your life better. (the why)
The new experience is beautiful, highly
engineered, fashion-forward, technology
focused and customizable. (the how)
https://cio-musings.blogspot.com/2014/09/apple-success-isnt-about-innovation.html

26. https://www.mckinsey.com/business-functions/digital-mckinsey/our-insights/disruptive-technologies
And …
 BlockchainTechnologies
 Virtual &
Augmented Reality
 Data, Data, Data

27. http://newatlas.com/dermal-abyss-smart-tattoo/51572/

28. http://newatlas.com/china-forest-city-pollution/50211/

29. https://www.autoblog.co
m/2017/06/21/workhorse-
surefly-drone-helicopter-
flying-car/

31.  Simple way to talk about any precise location.
 System has divided the world into a grid of 3m x 3m
squares
 Each square has a unique address made of just 3 words
 Multiple languages supported
 Words picked carefully, for ease of pronunciation
 Used by Mongolia & Ivory Coast for mail deliveries
“Now everyone and everywhere has a reliable address”

33. Shops.Maps.Exonerates
https://map.what3words.com/shops.maps.exonerates

34. Ideas
Potential
Innovation is a
function of three
things in your
organization.
Innovation is an
asset to your
organization.
Largely
untapped.

35. Innovation
Myths
Technology people are
inherently innovative
“Just give them the tools &
technology and stand back”
Innovation is expensive
“If you want Innovation, you
have to hire Millennials”

36. Relationships
ChangeCreativity

37. Companies that don’t consistently deliver innovative solutions for their customers will
find themselves scrambling to survive – Elizabeth Dukes

38. If you want something new, you have to stop doing something old – Peter Drucker

39. Creativity is intelligence having fun – Albert Einstein
http://www.huffingtonpost.com/daniel-burrus/creativity-and-innovation_b_4149993.html

40. It is the mark of an educated mind to be able to entertain a thought without accepting it - Aristotle

41. Where you sit determines what you see – Col. Beak Howell

42. Inspiration is looking for us but it needs to find us at work – Pablo Picasso
Credit: Micah Scalin
www.anotherlimitedrebellion.com

43. Social Services Information System
A Large Modernization Project
 200+ Users
 Budgeted at $1.5M
 25Year Old System
 COBOL / APS / DMS /VSAM Solution
 FTP Interface to Financials ERP
 Dual Entry into State / Local Systems
 Issues:Training, Support, Maintenance Costs
 Already failed once at COTS / RFP approach

45. Date formats
Navigation
Non-Intuitive
Data Elements

46.  Customize by
configuration
 Specific to
Social
Services
 Extendable
to include all
interactions
with the
County
 Business
Process
Flows to
ensure
consistent
quality

47.  Personal and
demographic
data
 Central view
of citizen

48. • Data sent to county ERP
for check processing
• Inbound data from foster
care system

49.  Visualization of
data
 Customizable by
the business user

50.  References to
county and state
financial systems
 Ready for integrated
data exchange when
state is ready

51.  Print on-demand
 Eliminate Print Shop
batch

52. Implementation
Microsoft Gov Cloud
 Data Encrypted at Rest
 Continental US Data Centers – Boydton,VA
 No premise infrastructure
 Production & Development Environments
 Very new, pricing difficult
 ADFS Integration = Single Signon
Project
 Skills? 10% programming - 90% configuration
 June 2016 Go-Live
 Annual Cost? $86,000
 Includes DR, Infrastructure, Licensing
 Budget $1.5M, Projected costs $500K
 State Systems Interfaces – Possible
 Vendor lock
 Little control over design
 Protecting Data – A New paradigm
 Volatile vendor environment
 Internet access & stability – critical
 Data Access & Reporting
Always a Catch…

53. http://electionresults.chesterfield.gov/Results/Pdu5
CHER – Chesterfield Election Reporting
 Platform as a Service - PaaS
 Microsoft Hosted
 Secure, scalable, affordable
 Two month development
 Used from 76 endpoints

54. http://www.richmond.com/news/local/chesterfield/chesterfield-sheriff-launches-program-for-opioid-
addicts/article_116cb94f-1c5a-5b78-a829-9ebbea528e9c.html
No technology… But a whole lot
of
relationships…

55. Cyber Security
2. Hire and Retain Competent IT Personnel
3. Mobility / MobileApplications
4. Open Government/Transparency/ Open Data
5. Disaster Recovery/ Continuity of Operations
6. Budget and Cost Control
7.Virtualization: Server, Desktop, Storage,Applications
8. Shared Services
9. Portal/ E-government
10. Cloud Computing
Source: Survey of counties by Center for Digital Government, partnering with NACo. July, 2015

56. Subterfuge is a great way
of defeating a castle’s
defenses.
Having bored, underfed
and shiftless defenders is
another.

57. CISO /
ISO
Audit
AdminRisk
Policy
USER
95%
What percent of information security
incidents involve human error?
DATA

58.  A Local Hero: “I’d pin a
medal on the guy”
 Lives 400 meters from
the police station.
 1 Million Infections &
$100 Million in Losses.
Understated.
 $3M Reward Offered.
 Game Over ZeusTrojan
– Botnets
 Vector: Drive-bys,
downloads, phishing
schemes.

59. If you think technology can solve your security problems, then you don’t understand the problems and
you don’t understand the technology - Bruce Schneier

60. Culture Change Requires Constant Reinforcement!!
Department Meetings
Employee Reviews
New Hire Orientation
Poster Campaigns
Newsletters
Training Plans
Budget Briefings
Don’t scare
them, equip
them.
Think about
all the
employee
touchpoints.

63. Real
Or
Scam?

64. Mandatory!

66. CondreyBa@Chesterfield.gov
Barry@Condrey.org
Encrusted.Collapsed.Fright
https://cio-musings.blogspot.com/