Innovation
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The document discusses innovation and the importance of vision and leadership in driving innovation. It uses examples of insurance companies - Beagle Street, Teachers Life, and a large insurer - to illustrate how their approaches to functions like product development, marketing, sales, and claims management differ based on the resources available. The key lesson is that vision and leadership are what make the difference between incremental improvements and true innovation. Leaders need a vision for meaningful change and the ability to guide others towards realizing that vision.
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3. Question your paradigms - industries should challenge existing assumptions about how business needs to be done, as management consultants have done in questioning the purpose of prisons.
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This document discusses trends towards online life insurance sales and strategies for insurance companies to embrace digital distribution. It notes consumers are increasingly researching insurance online and the average agent age is rising. Companies elsewhere like Beagle Street in the UK have achieved fully online underwriting in under 15 minutes at a fraction of traditional costs. The presenter argues the Canadian market represents opportunities for online growth, better customer experience and higher profits. He proposes a turn-key solution partnering with fraternals to provide online fulfillment, administration and specially designed digital products and underwriting.
Predictive Modeling in Underwriting
This document discusses predictive modeling approaches for life insurance underwriting. It took a long time for predictive modeling to be applied to underwriting due to the conservative nature of life insurance and the time needed to see results. Now, more data and computing power are available. Approaches include replicating current underwriting decisions or directly modeling applicant mortality rates. Various data sources can be used, including internal, third party, and customer data. Issues in building the predictive model include how to develop and update the model over time. Companies must decide how to incorporate these approaches and start collecting relevant data.
American Fraternal Alliance Annual Meeting 2015
The document discusses the growing trend of online life insurance sales and argues that fraternal insurers should embrace online distribution to remain competitive. It notes that 85% of consumers now research insurance online and that the average agent age is 57, representing a disconnect with younger consumers. The document outlines Teachers Life's success in developing an online quoting, application, and purchase process that is faster, more scalable, and lower-cost than traditional methods. It proposes that Acceptiv and Teachers Life provide a turnkey solution for fraternals to launch online sales, including products, underwriting, administration and customer support.
2015 CIA Annual Meeting - Middle Market Gap
The document discusses the potential for online sales of personal life insurance policies within the next 5 years. It notes that digital disruption has changed customer expectations and behavior in other industries. Research suggests customers are open to purchasing life insurance online and find the traditional agent-based model inconvenient. The document examines approaches taken by online insurers in other markets and whether a similar model could work in North America. It proposes an online life insurance offering with streamlined quoting, application and underwriting processes to provide faster, more affordable coverage directly to customers.
Digital Disruption of Life Insurance
Presentation for the 2015 Life and Annuity Symposium in NY.
This presentation discusses the potential for life insurance to be disrupted by online distribution.
Global Innovation - Distribution lesson from overseas
There is an estimated unmet need for $1 Trillion additional life insurance in Canada. Small evolutionary changes in our market are unlikely to materially reduce this gap.
What can we learn from overseas?
ASNA 2015 - Innovation
It is clear that calling on customers one at a time is not working, as there is an estimated unmet need for $1T additional life insurance in Canada, and $20T in the US. The average age of an insurance advisor is 57 and it takes a shocking average of 47 days to issue life insurance. Kevin Pledge has disrupted the status quo in the companies that he worked for and has founded several companies providing innovative solutions. His latest venture aims to make life insurance accessible to the middle market. This session will discusses what innovation is and how insurance in North America can be transformed by selling online.
SOA Annual Meeting 2014 - Entrepreneurial Start Ups
Chris Samuel's presentation from the 2014 SOA Annual Meeting on how Beagle Street disrupted the UK market by selling life insurance online.
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Introduction to Online Distribution Conference by Alan Ryder
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The Experience of Online Distribution Elsewhere in the World
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2015 SOA Annual Meeting - Beagle Street and Teachers Life
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Innovation
- 1. Kevin Pledge Innovation 2016 SOA Annual Meeting & Exhibit Sponsored by Entrepreneurial and Innovation Section
- 2. 2 "I know it when I see it.” What is innovation?What is innovation?
- 5. 5 Steven Johnson • Ideas can take a while to form • Often lots of small ideas make up a big idea • Sum of the whole is greater than the parts
- 7. The Importance of Vision and Leadership 7 Kevin Pledge
- 8. Case Study – Beagle Street 8
- 9. Insurance Value Chain – Beagle Street 9 Product Development and Management Marketing Sales Distribution UW and Risk Mgmt Policy Admin Claim Mgmt Financial and Corp Product Design Market Research Underwriting Financial Reporting Quote Policy Service Claim Registration Product Pricing Promotion Reinsurance Distribution Mgmt Application Policy Alteration Claim Mgmt Product Updates Branding Corporate Structure Document Delivery Fraud Product Launch HR Cross sell and Upsell
- 10. Teachers Life 10
- 11. Insurance Value Chain – Teachers Life 11 Product Development and Management Marketing Sales Distribution UW and Risk Mgmt Policy Admin Claim Mgmt Financial and Corp Product Design Market Research Underwriting Financial Reporting Quote Policy Service Claim Registration Product Pricing Promotion Reinsurance Distribution Mgmt Application Policy Alteration Claim Mgmt Product Updates Branding Corporate Structure Document delivery Fraud Product Launch HR Cross sell and Upsell
- 12. Large Insurer • Significant resources available • Multiple departments • Dedicated web department • Dedicated accessibility • TV advertising 12
- 13. Insurance Value Chain – Large Insurer 13 Product Development and Management Marketing Sales Distribution UW and Risk Mgmt Policy Admin Claim Mgmt Financial and Corp Product Design Market Research Underwriting Financial Reporting Quote Policy Service Claim Registration Product Pricing Promotion Reinsurance Distribution Mgmt Application Policy Alteration Claim Mgmt Product Updates Branding Corporate Structure Document Delivery Fraud Product Launch HR Cross sell and Upsell
- 14. The Lesson 14
- 15. Vision and Leadership make the difference between incremental improvement and innovation 15
- 16. Thank You 16 Kevin Pledge KevinPledge@acceptiv.com
Editor's Notes
- Introduce self
- Hard to define – to borrow a quote from Supreme Court Justice Potter Stewart