The document describes the duties and responsibilities of the Information Technology Department. The department provides IT support to the head office and cattle markets, including server infrastructure, hardware/software installation and maintenance, and support for projects like PMS and ARIS. It oversees the monitoring room, server room, inventory management, and documentation. Individual staff members have specific responsibilities for support, projects, and maintenance. The department also manages the network, backups, email/websites, telephony, and provides project support.
3. Duties and Responsibilities(Staff)
AM IT
Umair Ashraf(IT
Assistant)
Khawar Abbas(IT
Assistant)
Mohsin Raza(IT
Assistant)
Abdullah Chaudhry(IT
Assistant)
• IT support at Head
office and cattle
markets (Server and
client side, hardware,
software).
• IT Support for Projects
like PMS, ARIS (client
side at Cattle Markets
and server side at
head office).
• ARIS reports.
• Maintenance of
Monitoring Room and
store room as per
SOP.
• Inventory
Management.
• IT support at Head
office and cattle
markets (Server and
client side, hardware,
software).
• IT Support for Projects
like PMS (client side at
Cattle Markets).
• Maintenance of
Monitoring Room and
store room as per SOP.
• CCTV troubleshooting at
head office and cattle
markets.
• IT support at Head
office and cattle
markets (Server and
client side, hardware,
software).
• Inventory
Management.
• Documentation
(Purchase request,
GRN etc).
• Maintenance of
Monitoring Room and
store room as per
SOP.
• IT Support for Projects
like PMS (client side
at Cattle Markets).
• IT support at Head
office and cattle
markets (Client side)
• IT Support for
Projects like PMS
(client side at Cattle
Markets), ARIS (client
side at Cattle).
• Maintenance of
Monitoring Room and
store room as per
SOP.
4. Duties and Responsibilities(AM IT)
• Installation and Online Monitoring of PTZ/Fixed IP and Analog cameras in Cattle Markets:
• Parking Management system:
• Animal Registration & Identification System:
• Online Biometric Attendance System:
• Establishment of monitoring room at head office and Shahpur Kaanjra Cattle market.
• Establishment of Server Rooms at Head office and Sheikhupura Model cattle market.
• Preparation and Evaluation of Technical Specifications for Procurement of IT Goods/Services as per PPRA rules.
• Managing Central data share according to the company’s defined users and policies.
• Planning, purchase, installation and management of IT infrastructure in head office and cattle markets.
• Implemented Remote Administration software for administration of Servers and Client over LAN and WAN.
• Preparation and implementation of SOPs to ensure safe, efficient and uninterrupted running of IT operations.
• IT Audit.
• Inventory management of IT equipment at head office and cattle markets.
• Co-ordination with department heads to understand and fulfil their technical requirements.
• Installation and troubleshooting of latest technology and software on clients’.
• Deployment, monitoring, maintenance, development, upgradation and support of all IT systems, including servers, PCs, operating systems, software applications
and peripherals.
• Checking daily backups, all system interfaces, Server hardware and logs.
• Assign IT Staff daily jobs and check lists, train them on all needed theoretical and practical procedures, trouble shooting and support with in corporate standards.
• Claim suppliers for any Software/ Hardware conflicts.
• Manage SQL Database.
• Maintain business continuity plans as well as disaster recovery.
5. Head Office Infrastructure
IT Hardware Installation, Configuration & maintenance
Network management
Backups and Data security
E-Mails and website
Head Office Infrastructure
Software support
Telephony and Power support
6. Hardware Installation, Configuration & maintenance
• Achievements:
Timely and effective Installation, configuration and maintenance of following hardware at all previous and
existing Head office locations.
o Desktop Computers/ Laptops.
All desktop computers have been installed at appropriate work stations and desks.
o Printers, Multi function printers, Scanners, Fax.
Total Printers = 13; Pending Service=6; Dead= 1; New Purchase= 2
o Server Machines
ARIS=2 ; PMS/Share/HR Software=1
o Biometric Machine
H.O=1
Projector
Total= 1; Screen and Mounting Pending due to logistics.
o Monitoring LEDs
Monitoring Room= 5; Managing Director= 1
o CCTV system
Total= 16; Cable laying done; Installation Pending at new H.O
7. Network Support (Intranet)
Achievements:
Timely inhouse installation of smoothly running Intranet for Internet, Data Sharing and network printing services at
all previous and existing H.O locations.
Sharing
No. of Sharing users 40 Users
Total Data Shared 335 GB
Frequent Users Procurement, HR, Admin.
LDCMMC’s Data Share
Main Common Folder
Access: All Users
Purpose: Inter department
data share
Department’s Share
Department Common Folder
Access: All users of that
department
Purpose: Intra department
data sharing
HOD Folder
Access: HOD
AM Folder
Access: HOD & AM
9. Network Support (Intranet)
• Printing
Users Printer only Multi Function Fax only Scanner
only
Black &
White
Colour
MD 1 0 1 0 0
CFO 1 0 0 0 0
Accounts 1 0 0 0 0
HR&A 2 0 0 1 2
Procurement 0 0 1 0 0
Internal
Auditor
0 0 0 0 0
IT 1 0 0 0 0
QC 1 0 0 0 0
Operations 1 0 2 0 0
Marketing 0 1 0 0 0
All staff 0 1 1 0 0
Total 8 2 5 1 2
Gaps:
Maintenance(Tender):
• 3 Printers(CFO, Accounts, IT)
• 1 Colour Printer (Marketing)
• 3 MFP Printers
(Procurement, Operations)
• Recycling of all toners
Dead: 1 MFP Copier (All staff)
Future Plans:
New Purchase(Tender):
1 MFP Copier (All staff)
1 MFP Printer(Internal Auditor)
10. • Achievements: Timely and cost effective installation for staff at all previous and existing Head office
locations with backup.
• Timely
• Future Plans:
Installation of Fibre optics connection as primary internet source for 99.99 % uptime and unlimited volume.
Network Support (Internet)
ISP Technology Data Rate Volume User Gaps
PTCL DSL 10 MBPS Unlimited All staff Unstable service
PTCL DSL 10 MBPS Unlimited All staff Unstable service
PTCL DSL 10 MBPS Unlimited Managing Director Unstable service
ZONG 4G Approx. 10 MBPS 100 GB All staff Limited volume
11. Software Support
• Achievements:
Coordination with vendors for development, implementation, maintenance and extension of following
softwares.
Inhouse troubleshooting(Server, client and Database)
1. Accounts Previous
2. Accounts Existing
3. Provident Fund
4. HR
5. ARIS
6. PMS
• Gaps:
No maintenance contract for HR and PMS softwares.
• Future Plans:
Hiring of software Engineer for inhouse development and management of softwares and websites and
integration of all the softwares for implementation of ERP.
12. Backups and Data Security
• Achievements: Regular Periodic backups of PMS, Accounts, HR, PF, ARIS softwares, Presentations, photos
and sharing in External Hard drive and Cloud has helped restore Databases to the desired point whenever
required.
• Keeping Backups in cloud has helped making data available to the staff at all the locations.
• Gaps: Limited space available in cloud accounts due to trial versions.
• Future Plans:
• Purchasing of premium cloud account for secure Data backups and flexible Data availability.
13. E-Mails and Websites
• Achievements:
Managing company’s 56 E-Mail IDs and company’s website www.cattlemarketnews.net for 3 years.
• Gaps:
PITB dependent services.
• Future Plans:
1. Development of New website www.ldcmmc.punjab.gov.pk is in progress. Demo can be viewed at
www.ldcmmc.pitb.gov.pk.
2. Implementation of Microsoft Exchange server for inhouse management of E-Mails.
3. Recruitment of Software Engineer for inhouse development and management of websites.
14. Telephony and Power Support
• Achievements:
Technical support to Admin Department for timely and efficient telephone exchange and Power infrastructure
at new Head office.
• Gaps:
No dedicated UPS for IT Monitoring and Server room.
Future Plans:
Inclusion of Generator, dry cell batteries and Solar Panel system in Power plan.
15. Project Support
• PMS
Achievements:
No Manual activity since 1st activity in March 2015.
All parking reports completed for this years Eid.
Purchase of power banks for better battery backup of PDAs.
Implementation of SureLock software to eliminate corruption.
Gaps:
No Maintenance contract for Hardware and software.
Future Plans:
Maintenance contract.
