National Bank of Pakistan is the largest commercial bank in Pakistan with over 1,254 branches. It has a vision to be recognized as a leader and brand synonymous with trust and high standards. The bank provides various commercial banking services to individuals, corporations, and the government. It uses several software programs, operating systems, and hardware to run efficiently and securely store and process customer data. The bank aims to enhance profitability through excellent performance, management, growth, and achievement.

2. SUBJECT:
INFORMATION SYSTEM
PRESENTED TO :
SIR CH. NEMAT ULLAH
SEMESTER:
5TH SEMESTER

3. USMAN MUKHTAR
ROLL NO
125 / 046
SHAIKH QASIM ZAMAN
SAHNI
ROLL NO
149 / 150

5. INTRODUCTION:
National Bank of Pakistan is the largest commercial bank operating
in Pakistan
The bank is engaged in providing commercial banking and related
services in Pakistan and overseas.
The Bank's services are available to individuals, corporate entities
and government.
its business portfolio is a major lead player in the
debt equity market,
corporate investment banking,
 retail and consumer banking,
 agricultural financing,
 treasury services
NBP headquarters in Karachi, Pakistan with over 1,254 branches
country wide.
Participating in "World Bank" and "Asian Development Bank's"
lines of credit.

6. OVER VIEW OF THE ORGANIZATION:
VISION:
"To be recognized as a leader and a brand synonymous with trust, highest standards of
service quality, international best practices and social responsibility."
MISSION:
NBP will aspire to the values that make NBP truly the Nation’s Bank, by:
Institutionalizing a merit and performance culture. Creating a distinctive
brand identity by providing the highest standards of services Adopting
the best international management practices.
GOALS: To enhance profitability and maximization of NBP share through increasing
leverage of existing customer base and diversified range of products.
Direction
Excellence in Growth
Excellence in Performance
Excellence in Management
Excellence in Achievement
Excellence in

7. ORGANIZATIONAL STRUCTURE:
CHAIRMAN &
PRESIDENT
BOARD OF
DIRECTOR
PRESIDENT’S
SECRETARIAT
CORPORATE &
INVESTMENT
BANKING GROUP
HRM &
ADMINSTRATION
GROUP
CREDIT
MANAGEMENT
GROUP
OPERATION
GROUP
SPECIAL ASSET
MANAGEMENT
GROUP
COMMERCIAL &
RETAIL BANKING
GROUP
AUDIT &
INSPECTION GROUP
SECRETARY BOARD
OF DIRECTOR
Overseas
Management
Group
I.T. GROUP
COMPLIANCE
GROUP
TREASURY
MANGEMENT
GROUP

8. ORGANIZATIONAL NETWORK:
BRANCH NETWORK:10 Groups headed by SEVPs/EVPs. 9 Regions reporting to as many Regional Chiefs
and 15 Single Branch Zones headed by Zonal Chiefs; 12 corporate branches and
1,254 domestic branches headed by Branch Managers control its field operations.
GLOBAL NETWORK:18 Oversea Branches
5 Representative Offices
1 overseas Subsidiaries
Joint Venture.
DOMESTIC NETWORK:1254 Domestic Branches
6 domestic Subsidiaries
29 domestic regional offices
DOMESTIC SUBSDIARIES:
NBP Capital Ltd.
Taurus Securities Ltd.
NBP Exchange Company Ltd
National Agricultural and Storage company Ltd.
Cast – N- Link Products Ltd

9. DEPARTMENTALIZATION:
NBP DEPARTMENTS
GENERAL BANKING
DEPARTMENT
COMMERCIAL
& RETAILING
DEPARTMENT
1.
ACCOUNTS
DEPARTMENT
CREDIT AND ADVANCE
DEPARTMENT
GOVERNMENT
DEPARTMENT
FOREIGN
EXCHANGE
DEPARTMENT
GENERAL BANKING DEPARTMENT:
General banking involves the following sections:
•Deposit Section
•Accounts Opening Section
•Cash dealing Section
•Clearance Section
•Remittance Section
•Lockers Handling Section

10. DEPOSIT
There are two broad categories of deposits. These are
1. Time deposit 2. Demand deposit
TYPES OF ACCOUNT/ DEPOSIT:Following types of accounts are open in NBP
•Current or demand account
•Saving account
•Fixed account
•Call Deposit Accounts
•Foreign Currency Accounts
2 ACCOUNT OPENING SECTION:-
Checking
DEPOSIT
Accounts
PLS Saving
Account
Current Deposit
Accounts
Foreign Currency
Accounts
This section performs the following functions:
•Opening of Accounts
•Issuance of cheque books
•Closing of accounts
3 LOCKER SERVICE SECTION:There are four types of locker depending upon the size of lockers
operate in banks.
•Small size locker
•Medium size locker
•Large size locker
•Extra large size locker
Non-Checking
Accounts
PLS TDR’s
Special Notice
Deposit
Accounts
NIDA

11. 4
CASH DEALING SERVICES:-
•Cash receipts for receive deposits.
•Cash payment for encashment of cheques.
5
CLEARING SECTION:-
•Local Clearing,
•Short Credit Service,
•Local Short Credit and
•Inter City
CLEARING PROCESS:
•Inward Clearing.
•Outward Clearing .
6
REMITTANCE SECTION:-
•Pay Order.
•Mail Transfer .
•Demand Draft.
•Telegraphic Transfer.

12. 2. ADVANCE DEPARTMENT:
TYPES OF ADVANCES:
DEMAND FINANCE:
CASH FINANCE:
RUNNING FINANCE:
LOANS:
TYPES OF LOAN:
The credit department of NBP has providing the following types
of loans
•Short term loans
•Long term loans
•Working capital loan
•Syndicate (project) loan
3. ACCOUNTS DEPARTMENT:
The main function of account department of NBP is to maintain general ledger accounts and after
the business hours the function of the account officer is to close books.
1)
ROUTING OF EXPENSE VOUCHERS:-
VOUCHER SYSTEM: Voucher is a system, which is generally designed to provide strong internal
control
over the transaction, In bank two vouchers are used DEBIT VOUCHER CREDIT VOUCHER

13. 2. PREPARATION OF DAILY ACTIVITY REPORTS:The main function of this department is to check daily transactions whether
cash, transfer of payments, billing, and clearing of all the departments.
It includes the details of the following:
•Loan transactions.
•general ledger transactions
•Foreign currency related transactions.
•Fixed deposits transactions.
3.
PREPARATION OF WEEKLY AND MONTHLY STATEMENTS:
Second major function of accounts department is the preparation of various
statements.
These statements are:
A. WEEKLY STATEMENTS
B. MONTHLY STATEMENTS
4. PREPARATION OF TAX PURPOSE STATEMENTS:
The department also prepares two statements for the purpose of paying tax on
monthly and annual basis.

14. 1.
IMPORT AND EXPORT:-
National bank acts as an intermediary in the exports and imports between the two
parties..
There are four major types of contracts or term of payment that are being used in the
trade.
 OPEN ACCOUNT:
ADVANCE PAYMENT:
COLLECTION:
LETTER OF CREDIT:
2. FOREIGN REMITTANCE:
It includes local and foreign currency fund transfer. NBP also provide the facility to
its customers in remitting funds from one place to another place.
At present bank provides the following instrument that facilitates the transfer of funds.
•TT ( telegraphic Transfer)
• DD (Demand Draft)
• PO (Pay Order)

15. STRENGTH:
•NBP one of the largest financial institutions of Pakistan with eight million of customer
•NBP has 1254 branches located all over Pakistan. And 23 international locations
including the USA, United Kingdom, Europe and the Far East.
•It acts as an agent of the Central Bank wherever the State Bank does not have its own
Branch.
•Performing social responsibilities and claiming “The Nation’s Bank”
•Earning commission from SBP on Government transaction
•Leading bank in agriculture financing amongst commercial banks with the market
share of 15%
OPPORTUNITIES:
•Being a Government Bank NBP having wide scope in economic market.
•Its vast network of domestic and overseas branches can help to expand business.
•Bank’s deposit is increasing rapidly so there is a great opportunity to enhance its investment
and financing.
•Being an agent of State Bank of Pakistan it can play vital role in local economy.
•Amongst highest bank is Asia, NBP further expand its services proudest and earn more profit.
•The bank is reshaping its portfolios by investing into higher area of growth

16. WEAKNESSES:
•Lowest Internal Control and Compliance System, SBP rated “Marginal” which is alarming
for the Bank.
•Unsatisfactory corporate culture of the Bank.
•Less number of Online Branches.
•Ineffectively use of technologies i.e. Information technology
•Shortage of staff- per employee customer is very high side
•Technical education and training of staff is insufficient The workload in NBP is not evenly
distributed
THREATS:
•SBP penalties due to low internal control and compliance.
•Government, SBP and Prudential Rules and Regulations.
•Schedule banks and Multinational/International bank’s profit rates.
•Its staff switching over to other private banks due to more facilities.
•Other bank’s charming atmosphere and relaxation in documentation.
•NBP staff code of ethics and practices.
•High number of complaints regarding staff behavior.
•Payments and FBR Collections create heavy workload.

17. 
System folllows the continuous improvement
theory, improvement with the time in all the
working departments
 Technology
acceptance model
 Technology acceptance model used by the
bank for the continuous improvement, its
means how user come to accept and use a
technology. Types of technology acceptance
model use in NBP
 Diffusion model
 Iffusion model
 The best example for technology acceptance
model is the ATM machine.

18. SQL
 Structural query language
is a software which is
used to store data in form
table also called relation
database model ,most of
banks are also use sql due
to more accuracy and
easy tu its access.

Software
used in
NATIONAL
BANK OF
PAKISTAN
SQL
MY SQL
ORACLE
LINUX
Sql ,MY SQL,ORACLE AND LINUX

19.  Micro
soft office 2007
 M S word
 M S power point
 M S access
Operating systems in NBP
o Lunix
o Ubunto
o Window Xp professional

20.  Hardware
HARDWARE
used in
NATIONAL
BANK OF
PAKISTAN
Micros
system
IBM
TRANSmeta
intel
according
to the display result
are;
 Monitor
 Lcd’s
 Printer & plotter
 Also router, switches
and power cables are
used in NBP.

21.  Input
devices used by the national bank of
pakistan are;
 Mouse
 Keyboard
 microCam
 Magnetic strip card
 Scanners
 Digital cemerasand joysticks
Web services used by the NBP
The most frequently used web services are soap,
wsdl and uddi etc.

22.  Internet
is like the backbone of the national bank of
Pakistan ,because fastest communication between
the branches are facilitates more comfortably the
customers of the bank. The national bank uses the
digital subscriber line (dsl) for the internet services
 So the internet used by the bank are
 Digital subscriber line (DSL)
 Asymmetric dsl
 Symmetric dsl

23. 
For the most fast and accurate result national bank of
Pakistan uses the full duplex communication channel,
its means data can receive and send at the same time
period.
Communication media
o National bank of Pakistan uses the both
com. Mediums
o Wireless (communication over the internet
through radio signals) for this purpose bank
uses the dsl , routers ect.
o Guided media ( communication in the
branch through the networking of wires) for
this purpose bank uses fiber optic, power
cables etc.

24.  Accurate
 Secure
 Timly
 Accessible
 Affectively
 Efficiency

25. CONCLUSION:




The primary objective of NBP was to purchase jute from the growers in the
former East Pakistan and also to perform the commercial banking functions
in the country.
The strength of this bank is that it is acting as Agent of State Bank of
Pakistan, providing Agency Arrangements for different government
organizations include WAPDA and PIA, Profitability and a vide coverage
throughout Pakistan.
The challenge it is facing is currently the lack of implementation of rules
and regulations that may lead to weak organizational culture, old
organizational culture, no regular promotions practices and not much use
of IT technology in bank as other are using.
As analysis shows that NBP is a most growing organization with highest
return on capital, largest market share amongst all Pakistani banks and
cost to income ratio is the highest in banking sector. But there is further
need for improvement to overcome weaknesses and to maintain its position
as an “Asian Tiger” in banking field.

26.  System
development is based on the continuous
development
 Technology acceptance model is used for the
better development
 DSL used in the bank for the internet services
 Full duplex channel of communication
 Both guided and unguided medium are used for
data transfer
 Web services which are used soap, wsdl and uddi.