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SOFTWARERELIABILITYANDQUALITY
PresentationofSoftwareProjectManagement
Submittedto: SirKashif
Submittedby: UsmanMukhtar
ShahbazKhan
BS(IT)7th Semester
Outline
SoftwareReliability
RelationshipofSoftwareReliability&Failure
MeasuresofReliability&Availability
SoftwareReliabilitymodels
Statictesting
CaseStudy
Reliabilityandqualityassurance
WHATISSOFTWARERELIABILITY?
• Theprobabilityoffailurefreeoperationofacomputerprogramina
specifiedenvironmentforaspecifiedtime.
• Reliabilityistheprobabilityofnotfailinginaspecifiedlengthoftime
• Itisaqualityfactorthatcanbedirectlymeasuredandestimatedusinghistorical
anddevelopmentdata.
• Itmeasures howoftens/wencountersadatainputorotherconditionthatitdoes
notcorrectlyprocesstoproducecorrectanswer
• IfprogramXhasreliabilityof0.96(over8processinghours)thenitmeans,if
programXruns100times–itwilloperatecorrectly96times
SOFTWARERELIABILITY
• Theperceivedsoftwarereliabilityisanobservantdependent
– Ifyoudonotfacetheproblem,youdonotreportit
– Differentusershavedifferentviewsofthesystemsandthusdifferentquality
andreliabilityassessments
• Thesoftwarereliabilitykeepschangingasthedefectsaredetectedand
fixed
ReliabilityMetrics
• Probabilityoffailureondemand
– Thisisameasureofthelikelihoodthatthesystemwillfailwhenaservice
requestismade
– POFOD=0.001means1outof1000servicerequestsresultinfailure
– Relevantforsafety-criticalornon-stopsystems
• Rateoffaultoccurrence(ROCOF)
– Frequencyofoccurrenceofunexpectedbehaviour
– ROCOFof0.02means2failuresarelikelyineach100operationaltimeunits
– Relevantforoperatingsystems,transactionprocessingsystems
ReliabilityMetrics
• Meantimetofailure
– Measureofthetimebetweenobservedfailures
– MTTFof500meansthatthetimebetweenfailuresis500timeunits
– Relevantforsystemswithlongtransactionse.g.CADsystems
• Availability
– Measureofhowlikelythesystemisavailableforuse.Takes
repair/restarttimeintoaccount
– Availabilityof0.998meanssoftwareisavailablefor998outof1000timeunits
– Relevantforcontinuouslyrunningsystemse.g.telephoneswitchingsystems
RelationshipofReliability&Failure
• Whenwediscussreliability,weconsidertheterm‘failure’.
• Non-conformancetos/wrequirementsleadstofailures
• Negativeresultsorinworstcasenooutputisfailure
• Failuremaybeofdifferentlevelsofcomplexity.
• Somefailurescanbecorrectedinseconds,someinweeksandothersin
months
• Correctionofafailuremayintroducenewerrors(andeventuallynew
failures).
RelationshipofReliability&Failure
• Mathematicalrepresentation
–F(n)=1- R(n)
• where,
–F(n)=probabilityoffailinginaspecifiedlength
oftime
–R(n)=probabilityofreliability(i.e.notfailing)
–n =no.oftimeunits,
–iftimeunitisassumedindaysthenprobabilityofnotfailingin1day
isR(1)
FailureClassification
• Temporary-onlyoccurswithcertaininputs
• Permanent-occursonallinputs
• Recoverable-systemcanrecoverwithoutoperatorhelp
• Unrecoverable-operatorhastohelp
• Non-corrupting-failuredoesnotcorruptsystemstateordata
• Corrupting-systemstateordataarealtered
MeasuresofReliability&Availability
• Earlyworkinsoftwarereliabilityattemptedtoextrapolatethe
mathematicsofhardwarereliabilitytheorytopredictionofsoftware
reliability.But,
– Mosthardwarereliabilitymodelsarebasedonfailureduetophysicalwear
(decompositioneffects,shock,temperature,etc.)ratherthandesigndefects.
– Theoppositeistrueforsoftwares-Allsoftwarefailurescanbetracedtodesign
orimplementationproblems.
– Thefollowingconceptsapplytobothsystems
MeasuresofReliability&Availability
• MeasureofReliability
– Consideracomputer-based system.
– Asimplemeasureofreliabilityforsuchasystemismean-time-between-failure
(MTBF)
• MTBF=MTTF+MTTR
MTTF=Mean-time-to-failure
MTTR=Mean-time-to-repair
Manyresearchers arguethatMTBFismoreusefultermthandefects/KLOCor
defects/FPasuserismoreconcernedwithfailurerateascomparedtodefect
count.
– Eachdefectdoesnothavesamefailurerateandthetotaldefectcountgives
littleindicationofthereliabilityofasystem
• MeasureofReliability
– Consideracomputer-based system.
– Asimplemeasureofreliabilityforsuchasystemismean-time-between-failure
(MTBF)
• MTBF=MTTF+MTTR
MTTF=Mean-time-to-failure
MTTR=Mean-time-to-repair
Manyresearchers arguethatMTBFismoreusefultermthandefects/KLOCor
defects/FPasuserismoreconcernedwithfailurerateascomparedtodefect
count.
– Eachdefectdoesnothavesamefailurerateandthetotaldefectcountgives
littleindicationofthereliabilityofasystem
MeasuresofReliability&Availability
• MeasureofAvailability
– Softwareavailabilityistheprobabilitythataprogramisoperatingaccording
torequirements atagivenpointintime.
– Itisdefinedas
Availability=[MTTF/(MTTF+MTTR)]*100%
– AvailabilitymeasureissensitivetoMTTR
Reliabilitymodels
Manysoftwaremodelscontain:
• Assumptions
• Factors
• Mathematicalfunction
Softwarereliabilitycanbedividedintocategories
PredictionModel:Thismodeluseshistoricaldata.
EstimationModel:Estimationmodelusesthecurrentdatafromthe
currentsoftwaredevelopmenteffort
ReliabilityGrowthModeling
• StepFunctionModel
– Thesimplestreliabilitygrowthmodel:
• astepfunctionmodel
– Thebasicassumption:
• reliabilityincreasesbyaconstantamounteachtimeanerroris detectedandrepaired.
– Assumes:
• allerrorscontributeequallytoreliabilitygrowth
• highlyunrealistic:
– wealreadyknowthatdifferenterrorscontributedifferentlytoreliabilitygrowth.
ReliabilityGrowthModeling
• JelinskiandMorandaModel
–Realizeseachtimeanerrorisrepairedreliabilitydoesnotincrease
byaconstantamount.
–Reliabilityimprovementduetofixingofanerrorisassumedtobe
proportionaltothenumberoferrorspresentinthesystematthat
time.
ReliabilityGrowthModeling
• LittlewoodandVerall’sModel
– Assumesdifferentfaulthavedifferentsizes,therebycontributingunequallyto
failures.
– Allowsfornegativereliabilitygrowth
– Largesizedfaultstendstobedetectedandfixedearlier
– Asnumberoferrorsisdrivendownwiththeprogressintest,soistheaverage
errorsize,causingalawofdiminishingreturnindebugging
ReliabilityGrowthModeling
• Applicabilityofmodels:
– Thereisnouniversallyapplicablereliabilitygrowthmodel.
– Reliabilitygrowthisnotindependentofapplication.
– Fitobserveddatatoseveralgrowthmodels.
• Taketheonethatbestfitsthedata.
StatisticalTesting
• Testingforreliabilityratherthanfaultdetection
• Test data selection should follow the predicted usage profile for
thesoftware
• Measuring the number of errors allows the reliability of the
softwaretobepredicted
• An acceptable level of reliability should be
specifiedandthesoftwaretestedandamendeduntilthatlevelof
reliabilityisreached
StatisticalTesting
• Differentusershavedifferentoperationalprofile:
– i.e.theyusethesystemindifferentways
– formally,operationalprofile:
• probabilitydistributionofinput
• Dividetheinputdataintoanumberofinputclasses:
– e.g.create,edit,print,fileoperations,etc.
• Assignaprobabilityvaluetoeachinputclass:
– aprobabilityforaninputvaluefromthatclasstobeselected.
StatisticalTesting
• Determinetheoperationalprofileofthesoftware:
– Thiscanbedeterminedbyanalyzingtheusagepattern.
• Manuallyselectorautomaticallygenerateasetoftestdata:
– correspondingtotheoperationalprofile.
• Applytestcasestotheprogram:
– recordexecutiontimebetweeneachfailure
– itmaynotbeappropriatetouserawexecutiontime
• Afterastatisticallysignificantnumberoffailureshavebeenobserved:
– reliabilitycanbecomputed
StatisticalTesting
• Reliesonusinglargetestdataset.
• Assumesthatonlyasmallpercentageoftestinputs:
– likelytocausesystemfailure.
• Itisstraightforwardtogeneratetestscorrespondingtothemostcommoninputs:
– butastatisticallysignificant percentageofunlikelyinputsshouldalsobeincluded.
• Creatingthesemaybedifficult:
– especiallyiftestgeneratorsareused.
• Prosandcons
-Saybyyourself
CASESTUDY
BANKAUTO-TELLERSYSTEM
• Eachmachine inanetworkisused300timesaday
• Bankhas1000machines
• Lifetimeofsoftwarereleaseis2years
• Eachmachine handlesabout200,000transactions
• About300,000databasetransactionsintotalperday
EXAMPLESOFARELIABILITYSPEC.
Failure class Example Reliability metric
Permanent,
non-corrupting.
The system fails to operate with
any card which is input. Software
must berestarted to correct failure.
ROCOF
1 occurrence/1000 days
Transient, non-
corrupting
The magnetic stripe data cannot be
read on an undamaged card which
is input.
POFOD
1 in 1000 transactions
Transient,
corrupting
A pattern of transactions acrossthe
network causes database
corruption.
Unquantifiable! Should
never happen in the
lifetime of the system
SPECIFICATIONVALIDATION
• Itisimpossibletoempiricallyvalidateveryhighreliabilityspecifications
• NodatabasecorruptionsmeansPOFODoflessthan1in200million
• If a transaction takes 1 second, then simulating one day’s transactions takes 3.5
days
• Itwouldtakelongerthanthesystem’slifetimetotestitforreliability
COSTSOFINCREASINGRELIABILITY
SOFTWAREQUALITY
WhatisSoftwareQuality?
• Softwarequalityis:
-Thedegreetowhichasystem,component,orprocessmeets
specifiedrequirements.
-Thedegreetowhichasystem,component,orprocessmeets
customeroruserneedsorexpectations.
SoftwareQualityCriteria
• Correctness
• Efficiency
• Flexibility
• Robustness
• Interoperability
• Maintainability
SoftwareQualityCriteria
• Performance
• Portability
• Reliability
• Reusability
• Testability
• Usability
• Availability
• Understandability
SoftwareQualityManagementSystem
• Aqualitymanagementsystemisaprincipalmethodologyusedby
organizationstoensurethattheproductstheydevelophavethedesired
quality
• Aqualitysystemistheresponsibilityofthesystemasawhole,andthe
fullsupportofthetopmanagementisamust
• Agoodqualitysystemmustbewelldocumented
SoftwareQualityManagementSystem
• Thequalitysystemactivitiesencompassthefollowing:
– Auditingofprojects
– Reviewofthequalitysystem
– Developmentofstandards,proceduresandguidelines…etc
– Productionofreportsforthetopmanagement summarizingtheeffectiveness
ofthequalitysystemintheorganization
ProductMetricsversus
ProcessMetrics
• Productmetricshelpmeasurethecharacteristicsofaproductbeing
developed,whereasprocessmetrichelpmeasurehowaprocessis
performing
• Productmetrics:LOC,FP,PM,timetodeveloptheproduct,the
complexityofthesystem…etc
• Processmetrics:revieweffectiveness,inspectionefficiency…etc
CONCLUSIONS
• Softwarereliabilityisakeypartinsoftwarequality
• Softwarereliabilityimprovementishard
• Therearenogenericmodels.
• Measurementisveryimportantforfindingthecorrectmodel.
• Statisticaltestingshouldbeusedbutitisnoteasyagain…
• SoftwareReliabilityModellingisnotassimpleasitlooks.
THANKYOU

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Software reliability