Managed service providers (MSPs) can help organizations address challenges maintaining their IT systems and Infor Lawson support. As business and regulatory requirements evolve rapidly, maintaining skilled in-house staff is difficult and costly. MSPs can act as an extension of an organization's IT team by taking over daily maintenance and support tasks. This allows internal staff to focus on more strategic projects and innovation while ensuring systems and compliance regulations are properly maintained through the MSP's expertise.

1. Business Triggers for Considering MSPs:
The New Economy and rapidly evolving enterprise IT ecosystems can put a strain on any IT team – from
small and mid-size businesses to enterprise-level organizations. Companies must navigate constantly
changing business and operational requirements which can rapidly drain workforce resources and budgets.
It may be more difficult, and costly, than ever before to find, train and retain Infor Lawson talent to keep
your systems optimized, updated to meet federal regulations, and running to their full potential.
As a result, an increasing number of organizations are turning to
managed services partners (MSP) for their Infor Lawson support.
MSPs act as an extension of your IT team, or as an external one if you did not previously have IT support. Good MSPs will:
Velocity Technology Solutions
1901 Roxborough Road
Charlotte, NC 28211
Phone: 888.430.9252
VelocityCloud.com
To speak with a Velocity Infor Lawson expert about how our Infor Lawson
Managed Services Solutions will help your organization focused on core business,
growth and continuous improvement.
Building a Robust Infor Lawson
Team: The Keys for Success
EMPOWER YOUR ORGANIZATION TO ACHIEVE CONTINUOUS IMPROVEMENT, INNOVATION
SCALE
As business grows,
workload capacity
overwhelms existing
resources
RIGHT-SIZING
Budget-friendly deep
application expertise
that keeps working
through external hiring
constraints
JOB SATISFACTION
Transfer daily task of
managing Infor Lawson
platform
STRATEGIC
VS. REACTIVE
Redeploy your in-house
resources towards
strategic projects
directly adding value
to the bottom-line
ASSET
CONSOLIDATION
Merger, acquisition
or divestiture
ENSURE
COMPLIANCE
Stay up to date with ever
changing Infor Lawson
compliance regulations.
Provide an initial assessment of your
current infrastructure to discover
gaps or weak spots
Optimize managed services
based upon the initial assessment
to keep your IT ecosystem running
efficiently
Take care of all technical issues your
company may be unable, or unwilling,
to manage all of which could seriously
compromise your IT infrastructure and its
efficiency if not kept up-to-date, such as:
- Infor Lawson Patches & Fixes
- Infor Lawson Application Upgrades
- Configuration Updates and Program
Promotions
- Data Refreshes and Database Tuning
- Security and Audit Compliance
3 4
5 6 7 8
RESOURCE
TURNOVER
Skilled Infor Lawson
staff are retiring or
moving on
21 RESOURCE GAP
Difficult or unable
to find the right
Infor Lawson talent
MSPs provide proactive management of your organization’s enterprise
hardware and operating system software and networks to ensure problems
are quickly identified and addressed.
Ability to redeploy in-house resources
With skilled MSPs minding your IT, your employees are free to focus on
more valuable, strategic projects, adding to your company’s bottom-line.
Achieve broader IT objectives
Leverage deep application and ecosystem expertise your third-party
provider brings including insights into world-class, industry-leading best
practices which empower you to put into place innovative processes that
best utilize your own system.
Real-time system optimization
Stay current on technology upgrades, proactive system monitoring and
management, and better access to vendor resources and IT expertise.
Regardless of the level of managed services your organization may require, MSPs offer three significant benefits:
Application Change Management
Infor Lawson Application
Development
Application
Performance Tuning
Full call-center and
help desk services
Knowledge Management
Application Monitoring
Infor Lawson Security Management
Incident Management
Batch Scheduling
and Monitoring
Data Archiving
Database Administration
Infor Lawson Application Technical Support
Infor Lawson Application
Functional Support
Infor Lawson Application
Administration
BENEFITS INCLUDE:
GUARANTEED SERVICE LEVELS
A MSP is motivated to adhere to
mutually agreed upon service levels
and ensure that your system is
running at 100% efficiency.
DEEP APPLICATION EXPERTISE
No matter the size of your project,
MSPs provide a high level of expertise.
You always have access to technical
resources without the challenges and
costs associated with hiring, training
and retaining top talent.
ECONOMIES OF SCALE
Managed service providers leverage
the cost of talent and technology
across their entire customer base
bringing you significant savings.
VELOCITY
MANAGED
SERVICES
This year, 70% of CIOs expect to change their mix
of sourcing providers to get more business value
and innovation from new partner relationships.
Working with a certified Infor Lawson managed services partner gives you access to experts who specialize in
managing and optimizing mission-critical, complex enterprise environments. Their objective is keeping your
organization focused on core business, growth and continuous improvement.
42% percent of CIOs believed that their IT organizations
did not have the right skills and capabilities in place to
prepare for the future. ~ Gartner
70%
42%
CONTACT US
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