6. Our Story
& Mission
Our Story
In 2008, we set out to make lives simpler and more connected, but we knew back then that we had to first
create a place that was designed to foster this great goal. A place where incredibly talented individuals are
empowered to put their best work to contribute towards our pivotal role in connecting an inclusive
India.
This book is an abbreviated encapsulation of our guiding principles. As Indus Towers continues to grow,
we hope that these principles will serve each new person joining our ranks. If you are new, welcome!
Although the goals in this book are important, it’s really YOUR IDEAS, TALENT, and ENERGY that will
keep Indus Towers shining in the years ahead.
Thanks for being here. Let’s make great things.
Company Mission
"We Transform Lives By Enabling Communication”
7. Who We
Are
About Us
Indus Towers was created with a vision to transform the telecom industry. For us, our vision is not just
Boardroom talk – it is shared by each and every Indusian across the vast geographies that we cover, and it
is this wholehearted pursuit of excellence that propels us through our transformational journey, with
exceptional results.
As India’s largest telecom tower company, Indus Towers is an enabler for the communication revolution in
India. Indus touches 600 million people every day, multiple times a day. 3 out of every 5 calls in India are
made through an Indus site. Indus is hugely increasing India’s tele-density and consequently its GDP.
(According to a study by McKinsey, every 10% increase in tele-density leads to a 1.2% increase in GDP).
Indus’ green efforts have not only benefited our customers and business partners in terms of costs, they
have also significantly reduced India’s carbon footprint. By cutting carbon emissions by 210 million liters
of diesel since 2011-12, Indus has planted the equivalent of 14 million trees. Indus has created 71,191
green sites and achieved a consolidated 99.98% uptime. But most importantly, Indus has kept India
connected even in its darkest hours, in the face of calamitous natural disasters and adversity.
We continue to strive in our endeavour of ‘Putting India First’. And we will continue to disrupt the norm to
get there.
8. Company
Values
Our Values
Values are the set of behavior and guiding principles that employees uphold, display and adopt while
working at Indus. Each employee is committed to i-LIVE i.e. I LIVE INDUS VALUES EVERYDAY. The
Company has adopted ExCITE (Excellence Customer Integrity Teamwork Environment) as its values.
EXCELLENCE Ensure best-in-class processes and a continuous improvement culture that provides
replicability, scalability and highest quality at optimum cost
CUSTOMER Be the preferred partner to our customer with the highest level of responsiveness and
agreed services consistently
INTEGRITY Maintain and promote the highest standards of professional conduct by being fair, honest and
transparent in all actions and decisions.
TEAMWORK Think and work together beyond self, functional boundaries, hierarchies, businesses and
geographies. Actively encourage mutual respect, sharing and collaboration.
ENVIRONMENT Be responsible and sensitive towards the environment, and the communities in which we
operate. Upload the highest standards of health and safety.
12. Supply Chain
Functional
Document
- Functional Purpose
- Key Guidelines
- Major Deliverables
- Main Processes
- Review Mechanism
A Functional Document is a function’s preamble and outlines the scope
& purpose of its existence, among other things it touches upon the
following topics i.e.
13. Supply Chain
Sourcing Policy
- Functional Objectives
- Roles & Responsibilities
- Approval Hierarchy
- Partner Selection,
Induction & Management
- Partner Performance
- Contract Administration
- Requisitioning
The Supply Chain Sourcing Policy delineates the day-to-day working
methodology to meet our daily objectives as a function entrusted with
responsibilities relating to procurement, it includes i.e.
16. SCM @
Corporate
Supply Chain Management
Strategic Sourcing
Operations & Maintainance
Warehouse & Logistics
IT & Indirect
Build Services
Key Responsibility: Material Partner Development, Prototype Finalization, Sourcing Eco-system
Development, Commercial Negotiations and Sourcing Logistics et al
Key Responsibility: Operations, Maintainance, Security & Diesel Partner Development, Contract Design,
Adherence and Management, Partner On-Boarding, KPI Governance and Performance Monitoring et al
Key Responsibility: Warehouse Management, Materials Flow Control (In-flow / Out-Flow), Asset Repair
& Reuse, Used Inventory Disposal, WH Management Partner Identification & On-boarding et al
Key Responsibility: Partner Development for IT Services, Negotiations for and Sourcing of Hardware &
Admin Materials, Eco-system development for HR & Legal Consultants / 3PLs et al
Key Responsibility: Partner Development for Site Turnkey Solutions i.e. Tower, Smart-city, Fibre Roll-
outs, In-Building Solutions and Safety Projects, KPI Governance and Performance Monitoring et al
Demand & Supply Planning
Key Responsibility: Pan-Indus Demand Collation, Purchase Order Management, Material allocation to
Warehouses & Sites, Dispatch Planning, Forecasting et al
Build Partner Relationship
Mangement
Key Responsibility: Contract Governance, Partner Liaisoning, Stakeholder Management, Performance
Management and Grievances redressal et al
Partner Quality Assurance
Key Responsibility: Partner Due Diligence, Partner Registration, Quality Assurance, Quality Audits,
Functional TQMAdherence, Over-all Quality Management et al
17. Strategic
Sourcing
Office Locations
Do you have more than one office location? Are you planning to expand outside of your current location? If
you only have one office, include fun tips like where to grab lunch or a drink after work in your local
neighborhood.
Examples:
Located in the heart of XYZ neighborhood, [Company Name] is in the heart of downtown. Just two blocks from
XYZ transportation and a quick walk to XYZ attraction, you’ll love spending time in our work neighborhood.
Our CEO’s favorite spot for a sandwich is at SAJJ Cafe, Located at 2nd and Bryant.
Did you know that company has XYZ in our kitchens? Be sure to head to the south wing to find our favorite treat!
Meet the Champion!
Mr. Sandeep Gauba
18. Build
Services
Office Locations
Do you have more than one office location? Are you planning to expand outside of your current location? If
you only have one office, include fun tips like where to grab lunch or a drink after work in your local
neighborhood.
Examples:
Located in the heart of XYZ neighborhood, [Company Name] is in the heart of downtown. Just two blocks from
XYZ transportation and a quick walk to XYZ attraction, you’ll love spending time in our work neighborhood.
Our CEO’s favorite spot for a sandwich is at SAJJ Cafe, Located at 2nd and Bryant.
Did you know that company has XYZ in our kitchens? Be sure to head to the south wing to find our favorite treat!
Meet the Champion!
Mr. Mayank Shree Jain
19. Demand &
Supply
Planning
Office Locations
Do you have more than one office location? Are you planning to expand outside of your current location? If
you only have one office, include fun tips like where to grab lunch or a drink after work in your local
neighborhood.
Examples:
Located in the heart of XYZ neighborhood, [Company Name] is in the heart of downtown. Just two blocks from
XYZ transportation and a quick walk to XYZ attraction, you’ll love spending time in our work neighborhood.
Our CEO’s favorite spot for a sandwich is at SAJJ Cafe, Located at 2nd and Bryant.
Did you know that company has XYZ in our kitchens? Be sure to head to the south wing to find our favorite treat!
Meet the Champion!
Mr. Devarshi Das
20. Warehouse
& Logistics
Office Locations
Do you have more than one office location? Are you planning to expand outside of your current location? If
you only have one office, include fun tips like where to grab lunch or a drink after work in your local
neighborhood.
Examples:
Located in the heart of XYZ neighborhood, [Company Name] is in the heart of downtown. Just two blocks from
XYZ transportation and a quick walk to XYZ attraction, you’ll love spending time in our work neighborhood.
Our CEO’s favorite spot for a sandwich is at SAJJ Cafe, Located at 2nd and Bryant.
Did you know that company has XYZ in our kitchens? Be sure to head to the south wing to find our favorite treat!
Meet the Champion!
Mr. Mayank Shree Jain
21. Operations &
Maintenance
Office Locations
Do you have more than one office location? Are you planning to expand outside of your current location? If
you only have one office, include fun tips like where to grab lunch or a drink after work in your local
neighborhood.
Examples:
Located in the heart of XYZ neighborhood, [Company Name] is in the heart of downtown. Just two blocks from
XYZ transportation and a quick walk to XYZ attraction, you’ll love spending time in our work neighborhood.
Our CEO’s favorite spot for a sandwich is at SAJJ Cafe, Located at 2nd and Bryant.
Did you know that company has XYZ in our kitchens? Be sure to head to the south wing to find our favorite treat!
Meet the Champion!
Mr. Shailendra Walia
22. IT &
In-direct
Sourcing
Office Locations
Do you have more than one office location? Are you planning to expand outside of your current location? If
you only have one office, include fun tips like where to grab lunch or a drink after work in your local
neighborhood.
Examples:
Located in the heart of XYZ neighborhood, [Company Name] is in the heart of downtown. Just two blocks from
XYZ transportation and a quick walk to XYZ attraction, you’ll love spending time in our work neighborhood.
Our CEO’s favorite spot for a sandwich is at SAJJ Cafe, Located at 2nd and Bryant.
Did you know that company has XYZ in our kitchens? Be sure to head to the south wing to find our favorite treat!
Meet the Champion!
Mr. Mohit Sharma
23. Partner
Quality
Assurance
Office Locations
Do you have more than one office location? Are you planning to expand outside of your current location? If
you only have one office, include fun tips like where to grab lunch or a drink after work in your local
neighborhood.
Examples:
Located in the heart of XYZ neighborhood, [Company Name] is in the heart of downtown. Just two blocks from
XYZ transportation and a quick walk to XYZ attraction, you’ll love spending time in our work neighborhood.
Our CEO’s favorite spot for a sandwich is at SAJJ Cafe, Located at 2nd and Bryant.
Did you know that company has XYZ in our kitchens? Be sure to head to the south wing to find our favorite treat!
Meet the Champion!
Mr. Shailendra Walia
24. Biz Partner
Relationship
Management
Office Locations
Do you have more than one office location? Are you planning to expand outside of your current location? If
you only have one office, include fun tips like where to grab lunch or a drink after work in your local
neighborhood.
Examples:
Located in the heart of XYZ neighborhood, [Company Name] is in the heart of downtown. Just two blocks from
XYZ transportation and a quick walk to XYZ attraction, you’ll love spending time in our work neighborhood.
Our CEO’s favorite spot for a sandwich is at SAJJ Cafe, Located at 2nd and Bryant.
Did you know that company has XYZ in our kitchens? Be sure to head to the south wing to find our favorite treat!
Meet the Champion!
Mr. Ravi Goel
26. TSP, Safety
& Energy
Projects
Unique Perks
At this point, if you’ve already recruited a new teammates, chances are they are familiar with your
benefits package. However, take this opportunity to remind them of the fun stuff that makes working at
your company unique!
Can employees start clubs? Do you host a weekly all hands? What about volunteering together as a team?
Some affordable (but unique) “perks” to offer could include:
● Company sponsored membership to a meditation app
● Weekly dinners
● Hackathons
● Employee running club
● In office yoga led by an employee
27. IME, OME &
SMS
Social Media Policy
In 2018, it’s highly probable that many of your new hires are on social media, and we think that’s great!
Take this opportunity to request certain usage of your company’s handle on Instagram, Twitter, Facebook
and the like. For instance - do you love when new hires share photos of swag on their first day? Encourage
team photos but don’t want any alcohol included if the company name is mentioned? This is the place to
make those requests.
A Few Tips:
● This is a great place to showcase what your company handles are on which platforms in case they
slightly deviate from your brand name.
● Include any cultural hashtags that you like using, and the links to your social profiles.
28. Circle
Warehouse
HR Contact Info
Share with your team the best way to get in touch with your HR team or representative. It’s a great idea to
share directions, policies and ways that your company offers support to your team and a safe place to
share questions or concerns.
29. Warehouse
Logistics
Food Allergies
Do you have a new hire with a severe food allergy? Be sure to address it early! Share tips and policy
around bringing in certain food groups if applicable. Otherwise, omit this blurb if not applicable.
Shared Spaces
How do employees get in and out of the office? What are your office hours? Is it safe to keep computers on
desks overnight, or do you prefer that employees take them home? What about cell phones?
Cell phones and other tech
We understand that constant connectivity is an integral part of working culture today. Our only ask is that
you use your smart devices responsibly and in a way that will not distract your colleagues. Personal calls
should be taken outside or in a communal area, please.
30. Circle Biz
Partner
Relationship
Management
Food Allergies
Do you have a new hire with a severe food allergy? Be sure to address it early! Share tips and policy
around bringing in certain food groups if applicable. Otherwise, omit this blurb if not applicable.
Shared Spaces
How do employees get in and out of the office? What are your office hours? Is it safe to keep computers on
desks overnight, or do you prefer that employees take them home? What about cell phones?
Cell phones and other tech
We understand that constant connectivity is an integral part of working culture today. Our only ask is that
you use your smart devices responsibly and in a way that will not distract your colleagues. Personal calls
should be taken outside or in a communal area, please.
31. Final piece of
advice…
… Whenever in doubt USE SOUND
JUDGEMENT in your and Indus’s
interest…!
Feel free to reach out to your colleagues at both the
Corporate and the Circle Office
33. Indus Supply Chain
Mr. Anil Gupta (Chief of Supply Chain)
Mr. Sandeep Gauba (Head – Strategic Sourcing)
Mr. Mayank Shree Jain (Head – Build Services and Warehouse & Logistics)
Mr. Shailendra Walia (Head - Operations & Maintenance and Partner Quality Assurance)
Mr. Devarshi Das (Head – Demand & Supply Planning)
Mr. Mohit Sharma (Head – IT & In-direct Sourcing)
Mr. Ravi Goel (Head – Business Partner Relationship Management)
