This presentation takes university staff through the processes that new students starting at the University are undertaking and gives advice on useful resources and which departments can assist with each stage.

1. A guide to Student Support during Induction week

2. In this guide:
• Brief overview of the enrolment procedures
• Useful resources for supporting new students
• Overview of support available to students during first week:
• Student Recruitment and Admissions
• IS Information Centre
• Student Administration
• Cash Office
• Student Development and Support Services
• Estates and Campus Services
– Residential Services, Car Parking, Catering,
• Student Learning Services
• Academic Advice
• Atrium information desk

3. Enrolment procedures
Undergraduate students:
2. Discover computer account (when they get welcome pack).
– Gives them pre-enrolment portal view, links to enrolment procedures
– Basic Succeed access (Induction module), student email,
• Module registration (opens 1st August)
- choose/confirm modules for semester one
• Administrative enrolment (opens 1st September)
- confirm personal details / how fees will be paid
• Collection of ID card
– Portal view switches over to full portal
– Succeed access will follow overnight except during first week following
module allocation (Wed) when students are added on the Wed
afternoon
Full instructions on Induction web site

4. Shot of pre-enrolment portal – students will
see this view until they have completed
enrolment (got ID card)

5. Enrolment procedures
Postgraduate students (slightly different order to UG):
• Discover computer account
• Administrative enrolment (opens 1st September)
• Collection of ID card
5. Module registration (taught programmes)
– Opens 1st Sept
– If a choice is available, TPGs are advised to wait til after 1st meeting
with dept to get advice

6. Useful resources
Induction Succeed module
• Summary of useful info for new students
Available from
> the portal
> Succeed
> Induction module

7. Useful resources
Timetable generator
• Students can enter module codes and a personalised lecture
timetable will be generated
Available from
> the portal
> Timetable generator

8. Resources
Student Status Screen (‘My Student Status’ view for students)
– Gives status update on main enrolment processes
9999999
K Minogue
Account discovery
Module registration
Enrolment
Succeed modules
Available from
> the portal
> Student Status Screen

9. Help with enrolment procedures
• Admissions (initial recruitment/Induction week)
• Information Centre (account discovery)
• Student Administration (module registration & enrolment)
• Cash Office (fees payment)
Other Induction week support
1. Student Development and Support Services
2. Estates and Campus Services
3. Academic advice for students (Advisors / SLS)
4. Atrium Information desk

10. Student Recruitment and Admissions
Pathfoot, C3
Mon-Fri: 9-5
admissions@stir.ac.uk
graduate.admissions@stir.ac.uk
o Welcome packs
o First week timetable
o Questions about applications, change of degree programme for new students
(up to mid semester)
o Study Abroad enquiries
o International Student Advisor (eg visas, police reg)

11. Information Centre
Library
Sat/Sun: 10-5
Mon-Fri: 8:30am-8pm
infocentre@stir.ac.uk
o Library and IT enquiries
o Computing account discovery / forgotten usernames + passwords
o The Portal (pre-enrolment and full)
o Student email
o Succeed– access to courses
o Connecting laptop to network on campus/in Residences
o Printing and photocopying in the Library/Labs

12. Student Administration
Student Programmes
Cottrell, 2Z
Mon-Fri: 9:30-4:30
studentprogrammes@stir.ac.uk
o Module registration and semester one allocation
o Changing modules
o Progression issues
o New students - change of degree programme (after mid semester)

13. Student Administration
Enrolment and Records Team
o Online enrolment: help with process available Monday /Tues of
first week in Pathfoot building
o Student loans
o Tuition fees (assessment and enquiries)
o Council Tax exemption
o Change of address (portal)
o Confirmation of student address
o ID cards. ID card pickup arrangements are:
o Week preceding start semester – from 2Z Student Services
o Mon-Tues of first week in Pathfoot building
Cottrell 2Z area
records.office@stir.ac.uk

14. Cash office
Cottrell, 2Z
Mon – Fri 9.30 am – 4.30 pm
cash.office@stir.ac.uk
o Fees payment – including online
o http://www.finance.stir.ac.uk/students/payments.php
o Instalment arrangements
o http://www.finance.stir.ac.uk/students/fee-instalments.php

15. Student Development and Support Services
• Disability Service (2A1)
– information, advice and support for disabled students
• Student Money Advice (4Y):
– Student Money team – discretionary awards, budgeting and debt advice
• Counselling and Wellbeing team (4Y):
– Students in distress, homesick, lonely, having difficulties adjusting
– Also the Chaplains in the Faith Centre/Chaplaincy can offer a sympathetic ear
– Counsellor available at Chaplaincy over first weekend (1pm-5pm)
• Career Development Centre (3A1)
– Jobshop – part time jobs for students
– Careers information and guidance
– Volunteering

16. Estates and Campus Services
Mon-Fri 9-5 (office opening hours)
accommodation@stir.ac.uk
car.parking@stir.ac.uk
o Residential Services (Geddes) Open first weekend 10 -5
o Residences (moving in, rules, equipment etc)
o Car Parking Office Cottrell 4Z2 (open first weekend – limited hours)
o Parking on campus, permits, payment
o Catering – flexi meals (ask at any Catering outlet)

17. Academic advice / SLS
• Each academic dept has an Advising team
• Details on portal under ‘Departmental Advising Teams’
• Contact by email, phone or in person all day first Monday
• Advice on course of study, which modules to take etc
• http://www.quality.stir.ac.uk/ad-study/index.php
• Also Student Learning Services
• Information, workshops and tutorials on study skills
• Talks during Induction week (part of Induction timetable)
• http://www.sls.stir.ac.uk

18. Atrium Information desk
• Temporary service for first
week (autumn semester).
• Located in Atrium outside
Library
• Open:
Sat-Sun 10:00-17:00,
Mon-Wed 10:00-16:00
• Staffed by students plus IS
staff
• Primarily a
signposting/directional
service to help students with
basic enquiries and to point
them to the correct service
or academic department.