This document summarizes key challenges and opportunities for online payments and ecommerce in Indonesia. It finds that online payments are low due to credit card penetration at only 4.5%. Indonesians are also very risk averse and hesitant to provide credit card details online due to fears of fraud. Successful ecommerce companies in Indonesia have addressed this by providing multiple payment options, reliable fulfillment, and establishing trust with customers. Innovation in areas like e-wallets also holds promise to help overcome challenges and further grow Indonesia's digital payments ecosystem.
Presentasi iPaymu - Indonesia Payment Processorriyeke
iPaymu adalah payment processor yang sangat popular di Indonesia. Penggunaan dan integrasi ke website sangatlah mudah. Sangat user friendly dan membuat ecommerce Indonesia makin kuat.
Payments landscape in Indonesia to get an overview of players, value chain economics, market drivers and the competitive landsacape. Indicator/introduction of payments ecosystem in Southeast Asia/ASEAN.
Spire presentation logistics experience for e-commerce users in indonesia 2016Jeffrey BAHAR
Jeffrey Bahar, Group Deputy CEO of Spire Research and Consulting, shared the logistics experience of e-commerce users in Indonesia specifically on their purchase and good delivery service journey. Presented at E-Log Asia, Jakarta, 8-Mar-2016
Presentasi iPaymu - Indonesia Payment Processorriyeke
iPaymu adalah payment processor yang sangat popular di Indonesia. Penggunaan dan integrasi ke website sangatlah mudah. Sangat user friendly dan membuat ecommerce Indonesia makin kuat.
Payments landscape in Indonesia to get an overview of players, value chain economics, market drivers and the competitive landsacape. Indicator/introduction of payments ecosystem in Southeast Asia/ASEAN.
Spire presentation logistics experience for e-commerce users in indonesia 2016Jeffrey BAHAR
Jeffrey Bahar, Group Deputy CEO of Spire Research and Consulting, shared the logistics experience of e-commerce users in Indonesia specifically on their purchase and good delivery service journey. Presented at E-Log Asia, Jakarta, 8-Mar-2016
E-money Usage Survey Report in IndonesiaShabrina Rina
JAKPAT conducted a survey to 489 respondents from users of JAKPAT Mobile Apps randomly, from 17 to 45 age ranges, and all provinces in Indonesia.
The purpose of this survey is to know people's reasons for using e-money. Even if this survey does not represent the whole population, but by figuring this survey result hopefully people can figure out people's habits, attention and intention for using e-money.
An overview of the mobile wallets in China, we have gathered relevant research to assess the current state and future potential of mobile wallets in China that marketers should know-including the prominent wallet types, usage trends, key challenges and future prospects.
The Fintech Indonesia Report 2016 aims on the formative structural change and the digitization of the financial services industry of Indonesia. We will give the first Fintech Market Overview of new supply forms and settlement processes in areas of banking such as Lending, Crowdfunding, Personal Finance Management and Cryptocurrencies in Indonesia.
The Rise of Intelligent Lockers in e-commerce Business-240717Jeffrey BAHAR
Jeffrey Bahar, Deputy CEO of Spire Research and Consulting, addresses the best practices in Retail, Distribution, Intra-Indonesia Logistics & Multi-Modal Transportation. Jakarta, 27 July 2017
Accelerating your growth in e-commerce by Hadi Wenas, CEO aCommerce IndonesiaRuchipha
Hadi Wenas, CEO of aCommerce Indonesia shares his insights on acccelerating growth in e-commerce at The Indonesia Transport, Supply Chain and Logistics 2014 (ITSCL), conference held on Oct 29-30.
The Ultimate Guide to E-Commerce Statistics in Southeast Asia & MalaysiaCK Wong
Why major e-commerce players like Rakuten, Qoo10, Groupon, LivingSocial, Rocket Internet, eBay, Naspers are venturing into Southeast Asia region? Visit ecommercemilo.com for more e-commerce insights in Malaysia and Southeast Asia.
Ascent – Thought leadership from Atos Promises of a converging worldAscent Atos
A magazine into the future of our ever-more connected planet
This new Ascent magazine is the latest edition of the ascent thought leadership program from Atos and sets out how the years ahead will see era-defining change in the global technology landscape, further impacting the way we all connect, live and do business.
This magazine includes articles and views from business leaders, academia and the Atos Scientific Community. Each of the stories in this magazine can tell us something about the world that awaits us all.
E-money Usage Survey Report in IndonesiaShabrina Rina
JAKPAT conducted a survey to 489 respondents from users of JAKPAT Mobile Apps randomly, from 17 to 45 age ranges, and all provinces in Indonesia.
The purpose of this survey is to know people's reasons for using e-money. Even if this survey does not represent the whole population, but by figuring this survey result hopefully people can figure out people's habits, attention and intention for using e-money.
An overview of the mobile wallets in China, we have gathered relevant research to assess the current state and future potential of mobile wallets in China that marketers should know-including the prominent wallet types, usage trends, key challenges and future prospects.
The Fintech Indonesia Report 2016 aims on the formative structural change and the digitization of the financial services industry of Indonesia. We will give the first Fintech Market Overview of new supply forms and settlement processes in areas of banking such as Lending, Crowdfunding, Personal Finance Management and Cryptocurrencies in Indonesia.
The Rise of Intelligent Lockers in e-commerce Business-240717Jeffrey BAHAR
Jeffrey Bahar, Deputy CEO of Spire Research and Consulting, addresses the best practices in Retail, Distribution, Intra-Indonesia Logistics & Multi-Modal Transportation. Jakarta, 27 July 2017
Accelerating your growth in e-commerce by Hadi Wenas, CEO aCommerce IndonesiaRuchipha
Hadi Wenas, CEO of aCommerce Indonesia shares his insights on acccelerating growth in e-commerce at The Indonesia Transport, Supply Chain and Logistics 2014 (ITSCL), conference held on Oct 29-30.
The Ultimate Guide to E-Commerce Statistics in Southeast Asia & MalaysiaCK Wong
Why major e-commerce players like Rakuten, Qoo10, Groupon, LivingSocial, Rocket Internet, eBay, Naspers are venturing into Southeast Asia region? Visit ecommercemilo.com for more e-commerce insights in Malaysia and Southeast Asia.
Ascent – Thought leadership from Atos Promises of a converging worldAscent Atos
A magazine into the future of our ever-more connected planet
This new Ascent magazine is the latest edition of the ascent thought leadership program from Atos and sets out how the years ahead will see era-defining change in the global technology landscape, further impacting the way we all connect, live and do business.
This magazine includes articles and views from business leaders, academia and the Atos Scientific Community. Each of the stories in this magazine can tell us something about the world that awaits us all.
E-commerce or Electronic commerce, is the purchasing, selling and exchanging of goods and services over computer network. These business transactions occur either as business-to-business, business-to-consumer, consumer-to-consumer or consumer-to-business
when Demonitizaton happens in our country in 2019. From that most of people are using digital wallets for every transaction. This PPT will helpful to know about digital wallet.
A Wake Up Call - By Prof Swapna Pradhan, WelingkarUday Salunkhe
Traditional brick-and-mortar stores should revisit their business models keeping the customer at the core, in order to stay relevant. This year, my pre-Diwali shopping turned out to be a pleasant experience— considering that I did not have to wait in a long queue at the billing counter. I was in and out of a popular national department store in an upmarket Mumbai suburb in less than 45 minutes.
Emerging trends in E-tailing: A novel perspectiveBella Meraki
E-tailing (or electronic retailing) is the selling of retail goods on the Internet. It is the most common form of business-to-consumer (B2C) transaction. Now it has become the new shopping method. When most of the consumers spend more time for social meetings, entertainments and other recreational activities, there is hardly any time for physical shopping. E-tailing sites provides exclusive feature which no other retail outlets can offer and makes the customer shopping experience new and worthwhile.
Case study: DBS's digitalization in Southeast AsiaSahil Gupta
DBS Bank‘s internationalization strategy is built on the cornerstone of a customer-centric digital platform which goes beyond banking by focusing on the customer’s lifestyle and evolving needs. EY has been a proud collaborator to DBS in this journey, advising on the formulation of strategy for Indonesia.
Case study: DBS's digitalization in Southeast AsiaVarun Mittal
DBS Bank‘s internationalization strategy is built on the cornerstone of a customer-centric digital platform which goes beyond banking by focusing on the customer’s lifestyle and evolving needs. EY has been a proud collaborator to DBS in this journey, advising on the formulation of strategy for Indonesia.
Growth Story of Online Retailing & E-Commerce in IndiaRHIMRJ Journal
On 14 September 2014 business standard has highlighted that “Cash may no longer be king”. Growth in
transactions has happened on the back of a huge network expansion from 98074 ATM in May 2012 to 164491 now. In the
same period the number of POS terminals, too, jumped from 671834 to over a million now. The Indian Online Retail is a rich
segment waiting to be exploited. Internet is a potent medium that can serve as a unique platform for the growth of retail brands
in India. The medium holds many virtues favorable for the retail industry including a higher customer penetration, increased
visibility, and convenient operations. The current web-based models for e-tailing are part of an embryonic phase preceding an
era of rapid transformation, challenge, and opportunity in Indian retail market. The Indian retail market is witnessing a
revolution. The growth of internet has enabled the new retail format of the virtual retailer to emerge and forced the existing
retailers to consider e-tailing model of retailing as well.
Unlocking The Potential Of Open Network Digital Commerce: A Comprehensive GuideBrain Inventory
Open Network for Digital Commerce (ONDC) is an Indian government initiative that is designed to make the e-commerce sector more inclusive.
Small retailers in India have faced challenges in dealing with dominant e-commerce giants who charge huge fees for products.
For More Information :
https://www.braininventory.in/blog
Fintech is gaining popularity recently, a great number of Fintech startups are emerging nowadays. Fintech has huge potential in Indonesia as it provides solutions which are not offered by conventional banking institutions. New model of payment and investment option become more familiar through online financial service. Fintech in Indonesia does not spared from government regulation, to make sure financial products that startup's offered are not harmful toward society, OJK as the policy holder will soon pass a law to regulate the growing fintech startup in Indonesia. All information about fintech startup, available sectors, and forecast growth will be available in this report.
RIDING THE RISE OF BRAZIL'S DEEP-WATER PRE-SALT DEPENDS ON YOUR TECHNOLOGICAL EFFICIENCY AND INNOVATION
Rig count is up. And deepwater drilling business is on the rise. To the tune of $35 billion dollars for Brazil.
How much of the $35 billion already sanctioned for deepwater in Brazil do you expect to capture for your deepwater solutions?
Attend DEEPWATER DRILLING 2017 and gain:
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Register today at info@amgfirst.com or call +1-917-512-2878!
It is possible to produce from South America's massive pre-salt fields at less than $50 per barrel. Join the technical discussion at Deepwater Brazil 2017, organized by the Center for Energy Sustainability and Economics, on July 27-28, 2017, in Rio de Janeiro, Brazil. Email info@amgfirst.com or call +1 917 512 2878
LAC Future Energy Summit 2017 | 27-28 April 2017, Hotel Geneve Mexico CityFrank Mercado
LAC Future Energy Summit 2017, hosted by Mexico's CFE, with presentations from Mexico's Departments of Energy, Environment and Electricity is America's most anticipated high-level conference in renewable energy this year. Join us by emailing lacfes@arcmediaglobal.com.
Meeting 2,970 terawatt-hours of electricity
Electricity requirements are estimated to increase by more than 91% through 2040, reaching over 2,970 terawatt-hours. That means that the region will need to add nearly 1,500 TWh to its current production.
Meeting these electricity needs will require the equivalent of planning, building, and maintaining eighteen hydropower stations the size of Paraguay-Brazil’s Itaipu (the third largest worldwide). Your equipment, expertise and technology in are needed. Bring your unique message to SENER, MinEnergua Chile, SEMARNAT, MME Brasil, JOCA, Banobras, CIF, ACERA, UNFCCC, CeMIE-Geo, CENAGAS, worth USD 80+ billion in energy infrastructure investments.
LAC Future Energy Summit (27-28 April 2017, Mexico City) is Latin America's most influential conference and exhibition discussing new energy infrastructure investments in wind, solar, hydro, geothermal, oil and gas, transmission and smart grid.
Reserve your exhibition spaces with the LAC Future Energy Summit 2017 Secretariat via email lacfes@arcmediaglobal.com, call +1 917 512 2878 or visit www.arcmediaglobal.com/lacfes!
Energy use in Latin America has more than tripled over the past forty years, from 248 million tonnes of oil equivalent (MTOE) in 1971 to 848 MTOE in 2013, representing more than 8% of the increase in global energy demand over the period.
Electricity requirements are estimated to increase by more than 91% through 2040, reaching over 2,970 terawatt-hours. That means that the region will need to add nearly 1,500 TWh to its current production.
Meeting these electricity needs will require the equivalent of planning, building, and maintaining eighteen hydropower stations the size of Paraguay-Brazil’s Itaipu (the third largest worldwide).
LAC Future Energy Summit (happening on 27-28 April 2017, Mexico City) is Latin America's most influential event dedicated to excellent investments and development projects in renewable energy, energy efficiency and clean technology.
The theme for 2017 is “Energy for Growth & Energy for All”.
Attend LAC Future Energy Summit 2017 by emailing lacfes@arcmediaglobal.com or visiting www.arcmediaglobal.com/lacfes!
1. Register a team of 3 in charge
of growing your payments
business at only $7950.
CALL +65 6809 3910
FAX +1 646 513 4296
EMAIL payments@arcmediaglobal.com
WEB arcmediaglobal.com/payments
FOLLOW @PaymentsAsia
13-14 AUGUST 2015 | LE MÉRIDIEN JAKARTA
Follow @PaymentsAsia
THE CHALLENGE IN
INDONESIAN PAYMENT
CHANNELS AND HOW
YOU CAN SOLVE IT
- PART 2
2. Part 2 will discuss:
• ecommerce sites that are already
making money
• why Indonesian customers hesitate
about paying online?
• what solutions that ecommerce
businesses can employ to overcome this
• actionable insights going forward
(Source: SP eCommerce/Bank Mandiri
Indonesia Economy Update 2015/KPMG
Mobile Payments)
3. In 2013, Amazon was the most popular B2C site
in Indonesia. Despite having no local presence,
pricing or logistics support, their breadth of
products drew the highest amount of visitors.
4. Lazada Indonesia, Rocket Internet’s answer to Amazon,
made the jump to the top spot in 2014. This comes after their
rebranding in 2014 that showed a shift of focus away from
consumer electronics to a larger range of lifestyle products.
5. Lazada is also better at serving the local
market with native language marketing
campaigns, same day delivery and a variety
of custom payment revenue.
6. Zalora, Rocket Internet’s fashion venture, is another big
player in the local market. Operating in ten countries
throughout Asia Pacific, their Indonesian store accounts
for the largest share of revenue across the group.
7. Tapping on the potential of Indonesia, Japan also entered the market
with Rakuten Belanja Online, a standalone subsidiary of the Japanese
giant Rakuten operating locally. In a culture with such distinct
characteristics and low levels of risk-taking, a localized strategy such
as adding an Indonesian word Belanja (which means expenditure) to
a company name increases approachability and trust.
8. Kaskus is the leader of online forums in Indonesia. As of May
2014, it reported to have over 6.8 million registered users that
create 4,000 new threads every day. The site also sees more than
750 million page views and 25 million unique visitors every
month. A visitor typically spends about 29 minutes on the site
every day.
9. Kaskus’s biggest competitor is OLX,
formerly known as TokoBagus. It is the
largest eCommerce platform and
Indonesia’s third largest local website.
10. Of special mention is the consumer-to-consumer (C2C) marketplace
Tokopedia. Claiming to be the biggest eCommerce site in Indonesia,
they are drawing ten million monthly visitors with shoppers buying
a total average of two million products a month in 2014. From the
businesses already present, it is clear there is a local audience ready
for eCommerce, even if it is still in the early stages of development.
11. JOIN THE DISCUSSION
Former Yahoo!
Indonesia CEO and MNC
media network People
Leader, Roy
Simangunsong chairs a
session on “What’s the
Future of Retail
Payments? 1440H, 13
August 2015 at PSRA
2015, Le Méridien
Jakarta. 13-14 AUGUST 2015 | LE MÉRIDIEN JAKARTA
Follow @PaymentsAsia
12. ONLINE PAYMENTS
Online payments in Indonesia are low,
with credit card penetration at only
4.5%.
Businesses must therefore present
themselves as being reliable and
trusted online retailers by
prioritizing data and payment
security.
15. Challenge for Brands
Online payments in Indonesia are low,
with credit card penetration at only
4.5%.
Businesses must therefore present
themselves as being reliable and
trusted online retailers by
prioritizing data and payment
security.
16. Indonesians most risk
averse in ASEAN
Compared across the Southeast
Asian region, Indonesians are
the least likely to make an
online purchase due to their
risk averse nature.
17. Challenge for Brands
Online payments in Indonesia are low,
with credit card penetration at only
4.5%.
Businesses must therefore present
themselves as being reliable and
trusted online retailers by
prioritizing data and payment
security.
18. Just for RESEARCH
Indonesians tend to use the
internet mainly for research -
80% go online for price
comparisons before buying
in-store, compared to the
regional average of
60%.
19. FEAR of FRAUD
A 2013 Nielsen survey
revealed that the biggest
obstacle to eCommerce was
the customers’ fear of fraud,
with 34.6% of customers
citing this as a reason for not
making an online purchase.
20. Credit Card Info is a
prized possession
According to the survey, six out of ten
consumers said they were unwilling to
provide credit cards details online.
Another study by Google in 2013 revealed
that customers’ lack of trust in credit card
security on mobile devices was the top
reason for not purchasing online via their
smartphones.
21. A TIP FOR ECOMMERCE
ENTRANTS: HAVE A SECURE
PAYMENTS CHANNEL
Data and payment security
is therefore a key
consideration for businesses
to present themselves as
being reliable and trusted
online retailers.
22. 13-14 AUGUST 2015 | LE MÉRIDIEN JAKARTA
Follow @PaymentsAsia
Register at payments@arcmediaglobal.com!
MEET
INDONESIA’S
PAYMENTS
ECOSYTEM
23. the challenge of selling
online in indonesia
21.5% of consumers were
not comfortable making a
purchase before they could
touch and feel the quality of
the items they were buying.
24. ORDER ONLINE THEN CALL
TO VERIFY
While the average European fashion
website receives customer queries on only
5% of orders, Zalora in Indonesia receives
an average of one phone call or message
per order from concerned customers to
confirm if their request has been received,
a strong indicator of customers’ concerns
with online shopping.
26. THE CHALLENGE ON
PAYMENT COLLECTIONS
Given Indonesians’ preference for
traditional payment methods, such
as Cash on Delivery, eCommerce
businesses entering Indonesia may
find payment collections
challenging, especially if they are
used to online payment systems.
27. PIN IS MIGHTIER THAN
THE PEN.
Many newer forms of payment such as internet
banking are not widely used and customers
typically choose to make payments directly
through an ATM to a retailer’s account.
This also results in consumers often deciding to
simply walk into a brick-and-mortar store and
buy a product immediately, instead of making
the final purchase online through a credit card.
29. PAYMENT INNOVATION
HOLDS THE KEY.
With Indonesia’s eCommerce
sector having a low uptake of
credit cards, local eCommerce
players have developed unique
payments solutions.
30. not cool to only have
one payment channel.
Travel website Tiket.com offers
14 different methods to make a
payment, more than any other
online store in Indonesia.
32. behold free delivery
Other sites such as Bhinneka use free
delivery within Jakarta to encourage
customers to make online transactions.
Theses increased payment options have
also increased the growth of Indonesia’s
eCommerce ecosystem as a whole.
33. 13-14 AUGUST 2015 | LE MÉRIDIEN JAKARTA
Follow @PaymentsAsia
Register at payments@arcmediaglobal.com!
36. CAN YOU CONNECT over
17000 islands?
Indonesia’s infrastructure is a
challenge to both businesses
and customers alike. Rapid
urbanization has resulted in
increased traffic congestion,
driving people to shop online.
37. WANTED: RELIABLE SUPPLY
CHAIN PARTNER
This growing demand for more sophisticated logistics
solutions for eCommerce businesses will lead to
further investments of global and regional logistics
players in the country.
An example of such an investment is the agreement
between Singapore Post and Pos Indonesia, who have
come together to improve the distribution and
delivery of international postal items so as to cater to
the growth in eCommerce traffic and strengthen the
regional eCommerce logistics network.
38. WANTED: RELIABLE SUPPLY
CHAIN PARTNER
With this increase in online
shoppers, eCommerce businesses
need to work closely with an
experienced and reliable logistics
and supply chain partner to
ensure timely delivery of goods to
their end customers.