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1. Indiana-State-University BUS 371
Chapter 2 Evolution of Management 8
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BUS 371Chapter 2—The Evolutionof Management Thinking PART8
CASE
Scenario- BritneyMarr
The opportunitytogaina footholdinthe snackcracker industryhadjustbeenfound.BritneyMarr,an
account executivemanagerforBakedWheatIndustrieshaddevelopedaninterestinwheatcrackerstwo
monthsago whenone of hernewlyhiredaccountexecs,AmyBender,hadconvincedheraboutthe high
marginsand promisingfuture associatedwiththatmarket.Marr had alwaysbelievedthatif youdoyour
homeworkinhiringthe bestpeoplethenitonlymakessense tolistentotheirrecommendationsand
implementtheirsuggestions.
Marr had givenherapproval toBenderto explore opportunitiestomove intothispromising new
market.Thismorning,Benderhadreportedthatthe JacksonCorporationhadsevereditscontractwith
Feel GoodCrackersIncorporated.Apparently,the FeelGoodsalesmanhadsharedsensitiveinformation
aboutJackson at a cocktail party.Benderhad alreadyestablishedagoodrelationshipwithFeelGood
buyersandso recognizedthisasan opportunitytoexpandhermarketintowheatcrackers.

2. 1. Marr's behaviorprovidesanexample of
a. the use of scalar rope.
b. divisionof organization.
c. the principle of inversion.
d. unityof direction.
e. all of these.
2. Marr's managementstyle reflectsabelief in
a. TheoryY.
b. developingheremployeesthroughcontrol.
c. grievingtheory.
d. all of these.
e. none of these.
3. From a System'stheory perspective
a. Marr shouldincrease teamwork,leadingtomore entropy.
b. Marr shouldlistentoandrewardherpeople well toincrease synergy.
c. the Jacksonaccount was lostbecause Feel Goodwastooclosedto itsenvironment.
d. all of these.
e. none of these.
4. Contingencytheoryrecommends

3. a. Marr shouldmanage all of heremployeesthe wayshe managesBender.
b. the goal of everymanagershouldbe highreturnoninvestment,soMarr shouldexpandher
marketonlyif it increasesROI.
c. Bendershould focusonherexpertise,recognizingthe potentialriskof failure withanew
market.
d. all of these.
e. none of these.
COMPLETION
1. A(n) ____________________ perspective providesabroaderwayof thinking,awayof
searchingforpatternsand determiningwhethertheyrecuracrosstime periods.
2. ____________________ referto the aspectsof a culture that guide andinfluence
relationshipsamongpeople.
3. ____________________ referto the influence of political andlegal institutionson
people andorganizations.
4. ____________________ pertainto the availability,production,anddistributionof
resourcesina society.

4. 5. A managementperspective thatemergedduringthe nineteenthandearlytwentieth
centuriesthatemphasizedarational,scientificapproachtothe studyof managementandsoughtto
make organizationsefficientoperatingmachinesiscalled____________________.
6. ____________________ is consideredthe "father of scientificmanagement."
7. Weber'svisionof organizationsthatwouldbe managedonanimpersonal,rational basis
iscalleda(n) ____________________.
8. A subfieldof the classical managementperspective thatfocusedonthe total
organizationratherthanthe individualworker,delineatingthe managementfunctionsof planning,
organizing,commanding,coordinating,andcontrollingiscalled____________________.
9. Accordingto Fayol,similaractivitiesinanorganizationshouldbe groupedtogether
underone manager.Thisadministrativeprincipleisknownas____________________.
10. A managementperspective thatemergedaroundthe late nineteenthcenturythat
emphasizedunderstandinghumanbehavior,needs,andattitudesinthe workplaceisreferredtoasa(n)
____________________.
11. A managementperspective thatsuggestsjobsshouldbe designedtomeethigher-level
needsbyallowingworkerstouse theirfull potential iscalleda(n) ____________________.

5. 12. Organizational development isone specificsetof managementtechniquesbasedinthe
____________________ approach.
13. A managementperspective thatemergedafterWorldWar II,and appliedmathematics,
statistics,andotherquantitative techniquestomanagerial problemsisreferredtoasa(n)
____________________.
14. ____________________ refersto the fieldof managementthatspecializesinthe
physical productionof goodsorservices.
15. The concept thatthe whole isgreaterthanthe sumof itsparts is knownas
____________________.
16. The ____________________ view of managementisanintegrationof the case and
universalistviewpoints.
17. The processby whichcompaniesfindouthow othersdosomethingbetterthantheydo
and thentry to copyand/or improve it isknownas____________________.

6. 18. ____________________ refersto the sequence of suppliersandpurchasers,coveringall
stagesof processingfromobtainingrawmaterialstodistributingfinishedgoodstoconsumers.
19. ____________________ collectand manage large amountsof data about customers
and make themavailable toemployees,enablingbetterdecisionmakingandsuperiorcustomerservice.
20. ____________________ refersto contractingout selectedfunctionsoractivitiesto
otherorganizationsthatcan dothe workmore cost-efficiently.
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