This document provides a chapter summary and multiple choice questions about the evolution of management theories. It discusses perspectives such as the classical perspective, scientific management, and the human relations movement. Frederick Taylor is identified as the "father of scientific management". The document tests understanding of key terms, people, and criticisms associated with the major historical approaches to management theory.

1. Indiana-State-University BUS 371
Chapter 2 Evolution of Management 4
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BUS 371 Chapter 2—The Evolutionof Management Thinking PART4
MULTIPLE CHOICE
1. A(n) ____ perspective providesabroaderwayof thinking,awayof searchingfor
patternsand determiningwhethertheyrecuracrosstime periods.
a. analytical
b. futuristic
c. systematic
d. methodical
e. historical
2. ____ forcesrefertothose aspectsof a culture thatguide andinfluence relationshipsamong
people.
a. Social

2. b. Political
c. Economic
d. Technological
e. Legal
3. Whichof these forcescomprisesunwritten,commonrulesandperceptionsaboutrelationships?
a. Economicforces
b. Political forces
c. Social forces
d. Legal forces
e. Personal forces
4. Whichof these forcespertaintothe availability, production,anddistributionof resourcesina
society?
a. Social
b. Political
c. Economic
d. Technological
e. Legal
5. Stronganti-Americansentimentsinmanypartsof the worldexemplifythe effectof
a. economicforces.
b. political forces.

3. c. demographicforces.
d. technological forces.
e. humanrelationsforces.
6. Accordingto the Manager's Shoptalkof chapter2, whichof the followingisnotinthe
top five contemporarymanagementtools?
a. Collaborativeinnovation
b. Missionandvisionstatements
c. Benchmarking
d. Strategicplanning
e. Customerrelationshipmanagement
7. Accordingto the Manager's Shoptalkof chapter2, Indianexecutivesare more likelytouse tools
such as
a. customersegmentationandbusinessprocessreengineering.
b. consumerethnographyandcorporate blogs.
c. strategicalliancesandcollaborative innovation.
d. activity-basedmanagementandvirtual teams.
e. scenarioplanningandleanoperations.
8. ____ isthe most currentmanagementperspective.
a. Total qualitymanagement
b. Contingencyviews
c. Systemstheory

4. d. Open(collaborative)innovation
e. Classical perspective
9. The nineteenthandearlytwentiethcenturiessaw the developmentof whichmanagement
perspective?
a. The human relationsmovement
b. The behavioral sciencesapproach
c. The classical perspective
d. The quantitative managementapproach
e. The TQM approach
10. Whichof these perspectivesemphasizedarational,scientificapproachtothe studyof
managementandsoughttomake organizationsefficientoperatingmachines?
a. The HumanisticPerspective
b. The Behavioral SciencesApproach
c. The Classical Perspective
d. The TQM approach
e. The Quantitative ManagementApproach
11. Whichof these isa subfieldof the classical managementperspective thatemphasized
scientificallydeterminedchangesinmanagementpracticesasthe solutiontoimprovinglabor
productivity?
a. The human relationsmovement
b. The behavioral sciencesapproach

5. c. The TQM approach
d. The quantitative managementapproach
e. The scientificmanagementmovement
12. Frank Gilbrethfeltthatefficiencyequatedwith____.
a. one bestway todo work
b. leadershipflowsfromthe topdown
c. proceduresandpolicies
d. scientificmanagement
e. bureaucracy
13. Who isconsideredthe "firstladyof management?"
a. Mary ParkerFollett
b. LillianGilbreth
c. CarlyFiorona
d. Maxine Weber
e. Anne Adams
14. The three subfieldsof the classical perspectiveinclude
a. quantitative management,behavioral science,andadministrative management.
b. bureaucraticorganization,quantitative management,andthe humanrelationsmovement.
c. administrativemanagement,bureaucraticorganization,andscientificmanagement.

6. d. scientificmanagement,quantitativemanagement,andadministrative management.
e. none of these.
15. ____ isconsideredthe "fatherof scientificmanagement."
a. Frank B. Gilbreth
b. EltonMayo
c. HenryGantt
d. DouglasMcGregor
e. FrederickW.Taylor
16. Whichof the followingisabar graphthat measuresplannedand completedworkalongeach
stage of productionbytime elapsed?
a. Time and Work chart
b. Gantt chart
c. Time and Motionchart
d. ProductionandDeliverychart
e. Gilbrethchart
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Evolution-of-Managemen-64101

7. 17. FrederickTaylor'scontributionswere inthe fieldof
a. scientificmanagement.
b. humanresource management.
c. humanrelations.
d. quantitative management.
e. total qualitymanagement.
18. Whichof the followingisnota criticismof scientificmanagement?
a. It doesnotappreciate the social contextof work.
b. It doesnotappreciate the higherneedsof workers.
c. It doesnotappreciate the careful studyof tasksand jobs.
d. It doesnotacknowledge variance amongindividuals.
e. It tendsto regardworkersas uninformedandignoredtheirideasandsuggestions.
19. Standardizationof workandwage incentivesare characteristicsof
a. bureaucraticorganizations.
b. scientificmanagement.
c. quantitative management.
d. administrativemanagement.
e. behavioral science.

8. 20. Whichof these isa majorcriticismof scientificmanagement?
a. It ignoredthe social contextof work.
b. It ignoredthe impactof compensationonperformance.
c. It overemphasizedindividual differences.
d. It overemphasizedthe intelligence of workers.
e. It emphasizedthe social contextof work.