Mobile First User Experience of doctor consultation in apps such as MeraDoctor, Docsapp, Lybrate and Procto.

1. INDIAN MOBILE DOCTOR
CONSULTATION APPS -
REVIEW
Mobile First User Experience of doctor consultation in
apps such as MeraDoctor, Docsapp, Lybrate and Procto.
Harish Venkatesan

2. MeraDoctor Teardown

3. MeraDoctor,
looks crisp and
clean
Straight to the
point.
No doubts on
how to start
interacting with
the app
a. Gives hint on
what to type.
b. Gives a feeling
that some one
human is there to
help me out
immediately
c. As a first time user
I just want to
know what app
has to offer or
whether it will be
able to solve the
problem I have.
This page clearly
satisfies this need.

4. Authentication starts
after you start enter
your first query. So
user has a decent look
at the app before this
point.
Nice way to get
medical records.

5. In Meradoctor app the
doctor spent 27 minutes on
chat to understand the
problem before giving
advice.
A lot more feedback is
taken from users before
giving advice which
increases credibility of the
platform

6. Decent side menu
Liked the set Pin option to
protect your medical
records. Reassuring!
While the concept is nice
could have given more
quantitative facts
If the app is a doctor chat,
why should email them for
feedback? Can I chat in the
app itself?
Could have made the page
more lively with pictures and
videos conveying the same
information.

7. Useful FAQS

8. 2. The % split was encouraging as a
first time user to shed inhibitions
Docsapp Teardown
1. Introductory screens sending the
right signals to the first time user
3. Information on how many
doctors are on the app, how
many categories are covered
could have been provided.
4. Within 30 minute promise
could have been more
prominently highlighted.

9. Terms and conditions
could have been kept in-
app. Web click takes an
average of 10 seconds
according to a Google
Research.

10. 3. What We Treat
page did not feel very
intuitive. a. It
felt like reading a pdf
b. Has too much
information to go
through and digest.
1. Initial page took
some time to load.
A progress dialog
would be helpful to
know that the page is
being loaded
4. The WWT page can
be changed
a. to have a list of
categories being
treated, so on clicking
the categories people
can see the specific
problems that can be
consulted using this
app.
b. Also a search bar
would help user to
find a specific
category faster.
2. Did not notice ASK
NEW QUESTION
immediately. On
noticing, was not
really sure what it
meant. A message
like “talk to your
doctor” would have
been more
meaningful for the
first time user.

11. On pressing back on
WWT page.
Consult a Doctor page
is clean and crisp.
Should be the first
screen I should be
seeing as a User.
On pressing back on
Consult a Doctor app
exits. Can have a “You
want an exit” prompt
to avoid accidental
exits.

12. Display of null values
can be avoided
About us is taking
back to initial
information screens.
Not sure, when restart
option will be used.
Question arises on
the security aspect of
my information. Since
I did not provide any
password, how safe
my information will
be in the app?
Going back to
docsapp

13. Keyboard does not provide
me auto advance option.
Keyboard does not
disappear on moving to
the medicine category
drop down option.

14. Why email again when app
has already that
information?
Since here also no password
is used, how safe is my data?

15. a. Took me so many
screens to notice that I
can order medicines and
Book a lab test on the
app.
b. Could be on the top
bar and users could be
sensitized using overlays.
Or could have put this in
settings. c. There are
no - my medicines, my
tests, or my consultation
options in my profile.
a. As first time user I am
still not convinced of the
experience I am going to
get on the app. So I might
not pay. I might also not
suggest this to friends
because I am still not sure
of the app or how good
or bad it is.

16. 4. Instead of asking for app rating,
we can have rating for doctor.
Post that the user can be prodded
to give ratings for the app. Not
having rating for doctor will
impact user perception
1. My problem description was a
one sentence “having constipation
and stomach trouble”
2. The concerned doctor did not
ask any other questions at all
before giving advice. That did
bother me as recipient of advice
3. Can create a medicine/test
directory within the app and link
the suggested medicines and
tests to the directory for users to
know more about the tests and
medicines. From there they could
also place orders for tests and
medicines. Will feel more
seamless.

17. a. Could have more brighter
colors and pictures on this
page being the home page.
b. Ask new question could
be made more prominent.
a. A FAQ or hint of how to
frame questions or
guide on using the app
would have been more
helpful.
b. Not sure if material
design colors and
concepts were used,
does not seem to be.

18. Lybrate Teardown
Introductory screens are bright and
good usage of pictures.
Asking user information before u
has any chance to test the app is
dampner.

19. Home page is ideal even for new
user. Feels like lot is there to
explore!
Nice to have the privacy policy in
app than send to a web link.

20. No chat like interface like Docsapp
or MeraDoctor. More like a
question you would ask without
any options to take feedback from
user
Got a response after half a day with
a generic answer.
No engaging experience

21. Was not really endear
to know that people c
view your questions
Again, No
engaging
experience.
Clearly chatting
with the doctor
is not part of
the intent of
the app!
Online consultation is
clearly not the priority for
Practo. And it shows on
the app!
Practo Teardown

22. FINAL VERDICT
 With Lybrate and Practo clearly not focusing on mobile
consultation with doctors, and Docsapp still way to go with its user
experience, Meradoctor is best when it comes to user experience
and solving user needs in the category!