Incorporating 360 Degree App Quality in Mobile Development
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The exploding apps economy has increased the businesses’ need to have a strong mobile app presence. This has spurred a dramatic upward shift in mobile app development. Traditionally, testing has been done in the lab, replicating user environments and usage scenarios. However, that approach can be insufficient. Complementing in-the-lab manual and automated testing with testing in real user environments is a critical new component of mobile app development. Today, leveraging the right holistic mix of software testing tools, in-house testing and automation, mobile SDKs, analytics tied to ongoing user sentiment, and outside-the-lab testers can be the difference between mobile app success and failure. Roy Solomon provides information, analysis, and real world examples showing the benefits of a 360 degree, user-focused approach to app quality. Learn the science behind this approach, and what you can do to overcome the ever-present challenges of speed, cost, and risk to launch apps that users love.
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With long-term tracking studies, data consistency is critical. Without it, your data is useless. So how do you insulate your project from changes in results from your sample supplier?
Check out our slides from our webinar, The Art of Data Consistency: Sample Blending For Your Tracker Studies, and find out how to ensure the long-term viability of your tracker studies.
Research Operations at Scale (Christian Rohrer at DesignOps Summit 2017)
Christian Rohrer: "Research Operations at Scale"
DesignOps Summit 2017 • November 6-7, 2017 • Queens, NY, USA
http://designopssummit.com
2016 Prototyping Tools
Prototypes are one of the most important steps in the design process, yet still confusing for some designers and project teams.
This session, made with Iker Ortiz de Arri (@ikertxo), showcases our workflow approach, answers the question how to choose the right prototyping tool for a project and and compares some of the major players in this exploding landscape.
Fintech Belgium Summit 2017 - Societal Impact - Anais Digital by Reynald Le...
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Alliance 2017 - How to Plan a Pain-Free Upgrade or Transition to the Cloud
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Are you considering moving your NAV or CRM solution to the cloud? This session will walk you through the steps you'll need to take to make sure it's the right decision, get your organization ready, and build a project plan to ensure that the move is a success.
Crowd Catcher: take control of the Crowd (part 2 of 3) | QualiTest Group
QualiTest hosts a webinar: Crowd Catcher: Take control of the Crowd (part 2 of 3)
QualiTest is proud to team up with Applause to discuss and explore Crowd Testing Apps. We'll learn about Acceptance to Delight and learn about the fundamentals involved with Crowd Testing Apps.
Hosted by:
Biraj Nakarja - Camelot Global
Sanji Alwis - Applause
Jack Dillon - QualiTest Group
Hosted on: November 11th, 2015
QualiTest is the world’s second largest pure play software testing and QA company. Testing and QA is all that we do! visit us at: www.QualiTestGroup.com
Jen Ng | UX / UI Design Portfolio
I am an NYC-based UX/UI Designer, passionate about technology and storytelling through different sensory experiences. My daily muse comes from the nuances of human interactions, designing and re-designing, and my relentless curiosity of a 5-year-old.
Making a business plan
At eGrowth, we are committed to empower and enable businesses. We do this through www.egrowth.biz. As a business owner you can reach out to us with your challenges and we will help you resolve them. This presentation is one such initiative. Do write to us with feedback
The Sample Landscape: Guide Book To the Sample Industry
The online sample industry, with its many providers and audience specialties, can be difficult to navigate – that is unless you have an expert you can turn to.
EMI is that expert. We regularly conduct research on the sample industry to understand the industry, identify any differences that may exist between sample providers, and to explore the advantages and disadvantages of each.
Check out our deck from our webinar, The Sample Landscape: The Guide Book to the Sample Industry, to learn about the findings of our research on the sample industry, and what it means for your current and future studies.
Design for Startups
Slides from a workshop on how startups should incorporate design into product development, how to effectively work and communicate with designers, and how to use common design tools such as Sketch, Invision and Principle.
Similar to Incorporating 360 Degree App Quality in Mobile Development (20)
Launching great enterprise mobile apps that beat the competition
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American Marketing Association Presentation: Location-Based Mobile Advertising
American Marketing Association Presentation: Location-Based Mobile Advertising
Dev Ops or Not - Testing Has To Change - Richard Hunter
Dev Ops or Not - Testing Has To Change - Richard Hunter
Soirée du Test Logiciel - Présentation de Kiuwan (Jack ABDO)
Soirée du Test Logiciel - Présentation de Kiuwan (Jack ABDO)
The Art of Data Consistency - Sample Blending For Your Tracker Studies
The Art of Data Consistency - Sample Blending For Your Tracker Studies
Research Operations at Scale (Christian Rohrer at DesignOps Summit 2017)
Research Operations at Scale (Christian Rohrer at DesignOps Summit 2017)
Fintech Belgium Summit 2017 - Societal Impact - Anais Digital by Reynald Le...
Fintech Belgium Summit 2017 - Societal Impact - Anais Digital by Reynald Le...
Alliance 2017 - How to Plan a Pain-Free Upgrade or Transition to the Cloud
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Crowd Catcher: take control of the Crowd (part 2 of 3) | QualiTest Group
Crowd Catcher: take control of the Crowd (part 2 of 3) | QualiTest Group
The Sample Landscape: Guide Book To the Sample Industry
The Sample Landscape: Guide Book To the Sample Industry
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Instill a DevOps Testing Culture in Your Team and Organization
The DevOps movement is here. Companies across many industries are breaking down siloed IT departments and federating them into product development teams. Testing and its practices are at the heart of these changes. Traditionally, IT organizations have been staffed with mostly manual testers and a limited number of automation and performance engineers. To keep pace with development in the new “you build it, you own it” environment, testing teams and individuals must develop new technical skills and even embrace coding to stay relevant and add greater value to the business. DevOps really starts with testing. Join Adam Auerbach as he explains what DevOps is and how it relates to testing. He describes how testing must change from top to bottom and how to access your own environment to identify improvement opportunities. Adam dives into practices like service virtualization, test data management, and continuous testing so you can understand where you are now and identify steps needed to instill a DevOps testing culture in your team and organization.
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System-Level Test Automation: Ensuring a Good Start
Many organizations invest a lot of effort in test automation at the system level but then have serious problems later on. As a leader, how can you ensure that your new automation efforts will get off to a good start? What can you do to ensure that your automation work provides continuing value? This tutorial covers both “theory” and “practice”. Dot Graham explains the critical issues for getting a good start, and Chris Loder describes his experiences in getting good automation started at a number of companies. The tutorial covers the most important management issues you must address for test automation success, particularly when you are new to automation, and how to choose the best approaches for your organization—no matter which automation tools you use. Focusing on system level testing, Dot and Chris explain how automation affects staffing, who should be responsible for which automation tasks, how managers can best support automation efforts to promote success, what you can realistically expect in benefits and how to report them. They explain—for non-techies—the key technical issues that can make or break your automation effort. Come away with your own clarified automation objectives, and a draft test automation strategy to use to plan your own system-level test automation.
Build Your Mobile App Quality and Test Strategy
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Technologies, testing processes, and the role of the tester have evolved significantly in the past few years with the advent of agile, DevOps, and other new technologies. It is critical that we testing professionals evaluate ourselves and continue to add tangible value to our organizations. In your work, are you focused on the trivial or on real game changers? Jennifer Bonine describes critical elements that help you artfully blend people, process, and technology to create a synergistic relationship that adds value. Jennifer shares ideas on mastering politics, maneuvering core vs. context, and innovating your technology strategies and processes. She explores how new processes can be introduced in an organization, what the role of organizational culture is in determining the success of a project, and how you can know what tools will add value vs. simply adding overhead and complexity. Jennifer reviews critically needed tester skills and discusses a continual learning model to evolve your skills and stay relevant. This discussion can lead you to technologies, processes, and skills you can stake your career on.
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DevOps is a cultural shift aimed at streamlining intergroup communication and improving operational efficiency for development and operations groups. Over time, inclusion of other IT groups under the DevOps umbrella has become the norm for many organizations. But even broadening the boundaries of DevOps, the conversation has been largely devoid of the business units’ place at the table. A common mistake organizations make while going through the DevOps transformation is drawing a line at the IT boundary. If that occurs, a larger, more inclusive silo within the organization is created, operating in an informational vacuum and causing operational inefficiency and goal misalignment. Sharing his experiences working on both sides of the fence, Leon Fayer describes the importance of including business units in order to align technology decisions with business goals. Leon discusses inclusion of business units in existing agile processes, benefits of cross-departmental monitoring, and a business-first approach to technology decisions.
Eliminate Cloud Waste with a Holistic DevOps Strategy
Chris Parlette maintains that renting infrastructure on demand is the most disruptive trend in IT in decades. In 2016, enterprises spent $23B on public cloud IaaS services. By 2020, that figure is expected to reach $65B. The public cloud is now used like a utility, and like any utility, there is waste. Who's responsible for optimizing the infrastructure and reducing wasted expenses? It’s DevOps. The excess expense, known as cloud waste, comprises several interrelated problems: services running when they don't need to be, improperly sized infrastructure, orphaned resources, and shadow IT. There are a few core tenets of DevOps—holistic thinking, no silos, rapid useful feedback, and automation—that can be applied to reducing your cloud waste. Join Chris to learn why you should include continuous cost optimization in your DevOps processes. Automate cost control, reduce your cloud expenses, and make your life easier.
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With the recent emergence of DevOps across the industry, testing organizations are being challenged to transform themselves significantly within a short period of time to stay meaningful within their organizations. It’s not easy to plan and approach these changes considering the way testing organizations have remained structured for ages. These challenges start from foundational organizational structures and can cut across leadership influence, competencies, tools strategy, infrastructure, and other dimensions. Sumit Kumar shares his experience assisting various organizations to overcome these challenges using an organized DevOps enablement framework. The framework includes radical restructuring, turning the tools strategy upside down, a multidimensional workforce enablement supported by infrastructure changes, redeveloped collaborations models, and more. From his real world experiences Sumit shares tips for approaching this journey and explains the roadmap for testing organizations to transform themselves to lead the quality in DevOps.
The Fourth Constraint in Project Delivery—Leadership
All too often, the triple constraints—time, cost, and quality—are bandied about as if they are the be-all, end-all. While they are important, leadership—the fourth and larger underpinning constraint—influences the first three. Statistics on project success and failure abound, and these measurements are usually taken against the triple constraints. According to the Project Management Institute, only 53 percent of projects are completed within budget, and only 49 percent are completed on time. If so many projects overrun budget and are late, we can’t really say, “Good, fast, or cheap—pick two.” Rob Burkett talks about leadership at every level of a team. He shares his insights and stories gleaned from his years of IT and project management experience. Rob speaks to some of the glaring difficulties in the workplace in general and some specifically related to IT delivery and project management. Leave with a clearer understanding of how to communicate with teams and team members, and gain a better understanding of how you can be a leader—up and down your organization.
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As teams grow, organizations often draw a distinction between feature teams, which deliver the visible business value to the user, and component teams, which manage shared work. Steve Berczuk says that this distinction can help organizations be more productive and scale effectively, but he recognizes that not all shared work fits into this model. Some work is best handled by “specialists,” that is people with unique skills. Although teams composed entirely of T-shaped people is ideal, certain skills are hard to come by and are used irregularly across an organization. Since these specialists often need to work closely with teams, rather than working from their own backlog, they don’t fit into the component team model. The use of shared resources presents challenges to the agile planning model. Steve Berczuk shares how teams such as those providing infrastructure services and specialists can fit into a feature+component team model, and how variations such as embedding specialists in a scrum team can both present process challenges and add significant value to both the team and the larger organization.
Pin the Tail on the Metric: A Field-Tested Agile Game
Metrics don’t have to be a necessary evil. If done right, metrics can help guide us to make better forward-looking decisions, rather than being used for simply managing or monitoring. They can help us identify trade-offs between options for what to do next versus punitive or worse, purely managerial measures. Steve Martin won’t be giving the Top Ten List of field-tested metrics you should use. Instead, in this interactive mini-workshop, he leads you through the critical thinking necessary for you to determine what is right for you to measure. First, Steve explores why you want to measure something—whether it’s for a team, a portfolio, or even an agile transformation. Next, he provides multiple real-life metrics examples to help drive home concepts behind characteristics of good and bad metrics. Finally, Steve shows how to run his field-tested agile game—Pin the Tail on the Metric. Take back this activity to help you guide metrics conversations at your organization.
Agile Performance Holarchy (APH)—A Model for Scaling Agile Teams
A hierarchy is an organizational network that has a top and a bottom, and where position is determined by rank, importance, and value. A holarchy is a network that has no top or bottom and where each person’s value derives from his ability, rather than position. As more companies seek the benefits of agile, leaders need to build and sustain delivery capability while scaling agile without introducing unnecessary process and overhead. The Agile Performance Holarchy (APH) is an empirical model for scaling and sustaining agility while continuing to deliver great products. Jeff Dalton designed the APH by drawing from lessons learned observing and assessing hundreds of agile companies and teams. The APH helps implement a holarchy—a system composed of interacting organizational units called holons—centered on a series of performance circles that embody the behaviors of high performing agile organizations. Jeff describes how APH provides guidelines in the areas of leadership, values, teaming, visioning, governing, building, supporting, and engaging within an all-agile organization. Join Jeff to see what the APH is all about and how you can use it in your team and organization.
A Business-First Approach to DevOps Implementation
DevOps is a cultural shift aimed at streamlining intergroup communication and improving operational efficiency for development and operations groups. Over time, inclusion of other IT groups under the DevOps umbrella has become the norm for many organizations. But even broadening the boundaries of DevOps, the conversation has been largely devoid of the business units’ place at the table. A common mistake organizations make while going through the DevOps transformation is drawing a line at the IT boundary. If that occurs, a larger, more inclusive silo within the organization is created, operating in an informational vacuum and causing operational inefficiency and goal misalignment. Sharing his experiences working on both sides of the fence, Leon Fayer describes the importance of including business units in order to align technology decisions with business goals. Leon discusses inclusion of business units in existing agile processes, benefits of cross-departmental monitoring, and a business-first approach to technology decisions.
Databases in a Continuous Integration/Delivery Process
DevOps is transforming software development with many organizations adopting lean development practices, implementing continuous integration (CI), and performing regular continuous deployment (CD) to their production environments. However, the database is largely ignored and often seen as a bottleneck in the DevOps process. Steve Jones discusses the challenges of database development and why many developers find the database to be an impediment to the CD process. Steve shares the techniques you can use to fit a database into the DevOps process. Learn how to store database code in a version control system, and the differences between that and application code. Steve demonstrates a CI process with SQL code and uses automated testing frameworks to check the code. Steve then shows how automated releases with manual gates can reduce the stress and risk of database deployments while ensuring consistent, reliable, repeatable releases to QA, UAT, and production.
Mobile Testing: What—and What Not—to Automate
Organizations are moving rapidly into mobile technology, which has significantly increased the demand for testing of mobile applications. David Dangs says testers naturally are turning to automation to help ease the workload, increase potential test coverage, and improve testing efficiency. But should you try to automate all things mobile? Unfortunately, the answer is not always clear. Mobile has its own set of complications, compounded by a wide variety of devices and OS platforms. Join David to learn what mobile testing activities are ripe for automation—and those items best left to manual efforts. He describes the various considerations for automating each type of mobile application: mobile web, native app, and hybrid applications. David also covers device-level testing, types of testing, available automation tools, and recommendations for automation effectiveness. Finally, based on his years of mobile testing experience, David provides some tips and tricks to approach mobile automation. Leave with a clear plan for automating your mobile applications.
Cultural Intelligence: A Key Skill for Success
Diversity is becoming the norm in everyday life. However, introducing global delivery models without a proper understanding of intercultural differences can lead to difficulty, frustration, and reduced productivity. Priyanka Sharma and Thena Barry say that in our diverse world, we need teams with people who can cross these boundaries, communicate effectively, and build the diverse networks necessary to avoid problems. We need to learn about cultural intelligence (CI) and cultural quotient (CQ). CI is the ability to relate and work effectively across cultures. CQ is the cognitive, motivational, and behavioral capacity to understand and respond to beliefs, values, attitudes, and behaviors of individuals and groups. Together, CI and CQ can help us build behavioral capacities that aid motivation, behavior, and productivity in teams as well as individuals. Priyanka and Thena show how to build a more culturally intelligent place with tools and techniques from Leading with Cultural Intelligence, as well as content from the Hofstede cultural model. In addition, they illustrate the model with real-life experiences and demonstrate how they adapted in similar circumstances.
Turn the Lights On: A Power Utility Company's Agile Transformation
Why would a century-old utility with no direct competitors take on the challenge of transforming its entire IT application organization to an agile methodology? In an increasingly interconnected world, the expectations of customers continue to evolve. From smart meters to smart phones, IoT is creating a crisis point for industries not accustomed to rapid change. Glen Morris explains that pizzas can be tracked by the minute and packages at every stop, and customers now expect this same customer service model should exist for all industries—including power. Glen examines how to create momentum and transform non-IT-focused industries to an agile model. If you are struggling with gaining traction in your pursuit of agile within your business, Glen gives you concrete, practical experiences to leverage in your pursuit. Finally, he communicates how to gain buy-in from business partners who have no idea or concern about agile or its methodologies. If your business partners look at you with amusement when you mention the need for a dedicated Product Owner, join Glen as he walks you through the approaches to overcoming agile skepticism.
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Instill a DevOps Testing Culture in Your Team and Organization
Instill a DevOps Testing Culture in Your Team and Organization
Test Design for Fully Automated Build Architecture
Test Design for Fully Automated Build Architecture
System-Level Test Automation: Ensuring a Good Start
System-Level Test Automation: Ensuring a Good Start
Testing Transformation: The Art and Science for Success
Testing Transformation: The Art and Science for Success
Develop WebDriver Automated Tests—and Keep Your Sanity
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Eliminate Cloud Waste with a Holistic DevOps Strategy
Eliminate Cloud Waste with a Holistic DevOps Strategy
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Transform Test Organizations for the New World of DevOps
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The Fourth Constraint in Project Delivery—Leadership
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Resolve the Contradiction of Specialists within Agile Teams
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Pin the Tail on the Metric: A Field-Tested Agile Game
Agile Performance Holarchy (APH)—A Model for Scaling Agile Teams
Agile Performance Holarchy (APH)—A Model for Scaling Agile Teams
A Business-First Approach to DevOps Implementation
A Business-First Approach to DevOps Implementation
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#AIFusionBuddyBenefits,
#AIFusionBuddyComparison,
#AIFusionBuddyInstallation,
#AIFusionBuddyRefundPolicy,
#AIFusionBuddyDemo,
#AIFusionBuddyMaintenanceFees,
#AIFusionBuddyNewbieFriendly,
#WhatIsAIFusionBuddy?,
#HowDoesAIFusionBuddyWorks
A Study of Variable-Role-based Feature Enrichment in Neural Models of Code
Understanding variable roles in code has been found to be helpful by students
in learning programming -- could variable roles help deep neural models in
performing coding tasks? We do an exploratory study.
- These are slides of the talk given at InteNSE'23: The 1st International Workshop on Interpretability and Robustness in Neural Software Engineering, co-located with the 45th International Conference on Software Engineering, ICSE 2023, Melbourne Australia
May Marketo Masterclass, London MUG May 22 2024.pdf
Can't make Adobe Summit in Vegas? No sweat because the EMEA Marketo Engage Champions are coming to London to share their Summit sessions, insights and more!
This is a MUG with a twist you don't want to miss.
How to Position Your Globus Data Portal for Success Ten Good Practices
Science gateways allow science and engineering communities to access shared data, software, computing services, and instruments. Science gateways have gained a lot of traction in the last twenty years, as evidenced by projects such as the Science Gateways Community Institute (SGCI) and the Center of Excellence on Science Gateways (SGX3) in the US, The Australian Research Data Commons (ARDC) and its platforms in Australia, and the projects around Virtual Research Environments in Europe. A few mature frameworks have evolved with their different strengths and foci and have been taken up by a larger community such as the Globus Data Portal, Hubzero, Tapis, and Galaxy. However, even when gateways are built on successful frameworks, they continue to face the challenges of ongoing maintenance costs and how to meet the ever-expanding needs of the community they serve with enhanced features. It is not uncommon that gateways with compelling use cases are nonetheless unable to get past the prototype phase and become a full production service, or if they do, they don't survive more than a couple of years. While there is no guaranteed pathway to success, it seems likely that for any gateway there is a need for a strong community and/or solid funding streams to create and sustain its success. With over twenty years of examples to draw from, this presentation goes into detail for ten factors common to successful and enduring gateways that effectively serve as best practices for any new or developing gateway.
Quarkus Hidden and Forbidden Extensions
Quarkus has a vast extension ecosystem and is known for its subsonic and subatomic feature set. Some of these features are not as well known, and some extensions are less talked about, but that does not make them less interesting - quite the opposite.
Come join this talk to see some tips and tricks for using Quarkus and some of the lesser known features, extensions and development techniques.
Large Language Models and the End of Programming
Talk by Matt Welsh at Craft Conference 2024 on the impact that Large Language Models will have on the future of software development. In this talk, I discuss the ways in which LLMs will impact the software industry, from replacing human software developers with AI, to replacing conventional software with models that perform reasoning, computation, and problem-solving.
openEuler Case Study - The Journey to Supply Chain Security
openEuler Case Study - The Journey to Supply Chain Security
Providing Globus Services to Users of JASMIN for Environmental Data Analysis
JASMIN is the UK’s high-performance data analysis platform for environmental science, operated by STFC on behalf of the UK Natural Environment Research Council (NERC). In addition to its role in hosting the CEDA Archive (NERC’s long-term repository for climate, atmospheric science & Earth observation data in the UK), JASMIN provides a collaborative platform to a community of around 2,000 scientists in the UK and beyond, providing nearly 400 environmental science projects with working space, compute resources and tools to facilitate their work. High-performance data transfer into and out of JASMIN has always been a key feature, with many scientists bringing model outputs from supercomputers elsewhere in the UK, to analyse against observational or other model data in the CEDA Archive. A growing number of JASMIN users are now realising the benefits of using the Globus service to provide reliable and efficient data movement and other tasks in this and other contexts. Further use cases involve long-distance (intercontinental) transfers to and from JASMIN, and collecting results from a mobile atmospheric radar system, pushing data to JASMIN via a lightweight Globus deployment. We provide details of how Globus fits into our current infrastructure, our experience of the recent migration to GCSv5.4, and of our interest in developing use of the wider ecosystem of Globus services for the benefit of our user community.
OpenFOAM solver for Helmholtz equation, helmholtzFoam / helmholtzBubbleFoam
In this slide, we show the simulation example and the way to compile this solver.
In this solver, the Helmholtz equation can be solved by helmholtzFoam. Also, the Helmholtz equation with uniformly dispersed bubbles can be simulated by helmholtzBubbleFoam.
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May Marketo Masterclass, London MUG May 22 2024.pdf
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openEuler Case Study - The Journey to Supply Chain Security
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OpenFOAM solver for Helmholtz equation, helmholtzFoam / helmholtzBubbleFoam
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Incorporating 360 Degree App Quality in Mobile Development
- 1. |November 2014 | Roy Solomon | VP & CO-FOUNDER | rsolomon@applause.com INCORPORATING 360 °APP QUALITY IN MOBILE DEVELOPMENT
- 2. | 2 APPS ARE GATEWAY TO YOUR BRAND & BUSINESS
- 3. | 3 THEY MUST DO MORE THAN MERELY WORK… 3
- 4. | 4 THE NEW NECESSITY IS TO DELIGHT USERS
- 5. | 5 U S E R S A R E M O R E V O C A L T H A N E V E R
- 6. | 6 U S E R P E R C E P T I O N I S R E A L I T Y Source: Compuware Mobile App Usage survey
- 7. | 7 5 REASONS THIS MATTERS MORE THAN EVER
- 8. | 8 1. THE APPS ECONOMY IS ULTRA -COMPETITIVE
- 9. | 9 2. SWITCHING COSTS ARE AT OR NEAR ZERO
- 10. | 10 W H A T I S T H I S N U M B E R ? 16% % O F U S E R S T H A T W O U L D R E T R Y A N A P P A F T E R 2 F A I L U R E S
- 11. | 11OpenSignal Android Fragmentation Visualized (July 2013) 3. FRAGMENTATION (OF ALL KINDS) SPIKING
- 12. | Personal Computers (Desktop And Notebook) Smartphones Tablets Smart TVs Wearables 0 1,000 2,000 3,000 4,000 5,000 6,000 7,000 8,000 9,000 10,000 #OfDevices(InMillions) Global Internet Device Installed Base Forecast 12Business Insider (Business Intelligence Estimates) 2013 4. IT’S NOT JUST MOBILE
- 13. | 13 5. THE SPEED OF DEVELOPMENT & TESTING
- 14. | 14 ARE YOU PREPARED TO SURVIVE – AND THRIVE?
- 15. | USERS DON’T COMPARTMENTALIZE QUALITY 15 A H A ! M O M E N T
- 16. | 16 WINNING APPS & COMPANIES DON’T EITHER
- 17. | 360°APP QUALITY QUALITY, DEFINED BY YOUR USERS 17 T H E N E W M E A S U R I N G S T I C K
- 18. | The Challenge ••• WHAT THIS MEANS FOR YOU
- 19. | Your Test Labs Are Here Your Users Are Here Modern apps need real-world testing, where users live, work & play 19 T H E P R O B L E M W I T H T H E S T A T U S Q U O
- 20. | C L O S E D L O O P O F T E S T & F E E D B A C K 20 Tester End UsersDeveloper Build distribution1 In-app bug reporting2 Crash log reporting 4 In-app user feedback3 Product/Marketer Sentiment Analysis5 Builds User Feedback Crash logs BugsBugs & Crashes Quality Dashboard with Sentiment Analysis
- 21. | O U T S I D E - I N A P P Q U A L I T Y S I G N A L S • Inside-out POV valuable, but incomplete – Regardless of dev & test methodologies • 360 ₒ app quality requires an outside-in worldview – Comes in many forms - Usability feedback - User analytics - L10N issues - Bug reports - Crash reports - Security vulnerabilities – And at many times - Research - Pre-launch - Post-launch User Perception Is Reality 21
- 23. | PRE-LAUNCH POST-LAUNCH MEASURE USER APPLAUSE EARN USER APPLAUSE 23
- 24. | PRE-LAUNCH POST-LAUNCH DESIGN & DEVELOP 1 TEST & DEPLOY 2 LISTEN & LEARN 3 ANALYZE & PLAN 4 360º APPQUALITY 5 EG: IBM EG: JIRA EG: FLURRY EG: BAZAARVOICE 24
- 26. | 26 3 6 0 ° A P P Q U A L I T Y D A S H B O A R D
- 27. | 27 I N - T H E - W I L D T E S T I N G S E R V I C E S • Testing beyond the QA lab (in- house or offshore) • Test coverage where your users work, live & play • Across devices, OSes & carriers • Real testers, real devices, real- world conditions • Across the SDLC
- 28. | A C T I O N A B L E D E F E C T R E P O R T S FYI, THIS IS WHAT ACTIONABLE LOOKS LIKE
- 29. | S D K - E N A B L E D C R A S H R E P O R T S
- 30. | 30 S D K - E N A B L E D S E S S I O N R E P O R T S
- 31. | 31 V A L I D A T E D L O C A L I Z A T I O N I S S U E S
- 32. | 32 M O B I L E B E T A P R O G R A M S
- 33. | 33 U S E R S E N T I M E N T A N A L Y T I C S
- 34. | H E A R I N G W H A T U S E R S A R E S A Y I N G ENORMOUS BLIND SPOT FOR COMPANIES
- 35. | I F Y O U C A N C U T T H R O U G H T H E N O I S E AND FIND THE SIGNALS 35
- 36. | 36 U S E R R E V I E W S E N T I M E N T TURN DATA INTO ACTIONABLE INSIGHTS
- 37. | 37 C O M P E T I T I V E A N A L Y S I S DETERMINE WHERE TO INVEST IN QUALITY
- 38. | L I S T E N I N G T O U S E R S D R I V E S Q U A L I T Y • Analytics = listen to your users • End opinion-based debates • Continual improvement • Measure what matters • Compare to competitors • Measure before & after launch IT’S POWERFUL IN CREATING WINNING APPS 38
- 39. | • Modern apps have different recipe for success – Infinitely more variables (devices, OSes, carriers, locations, use cases) – Apps must go beyond merely “good enough” to delight users – Traditional methods & playbooks won’t suffice • Companies must play catch-up – App quality no longer just a CIO & CTO problem; matters to brand & biz – Move beyond lab to where users work, live & play – Closed loop between user POV and your definition of quality • 360°app quality isn’t just about dev ops or testing – Requires modern tools and analytics that focus on users-centric quality – Necessity due to outsized user expectations + voice • A few mobile app war stories & examples (time permitting) K E Y T A K E A W A Y S 39
- 40. | The Challenge ••• QUESTIONS? ANSWERS. Matt Johnston | CMO & CSO | mjohnston@applause.com