In the Heights tells the story of the residents of Washington Heights, a Latino neighborhood in New York City. The musical follows Usnavi, the owner of a bodega, and other community members over the course of three days. Each character dreams of a better life outside of Washington Heights. When Abuela Claudia is revealed to have won the lottery, it gives the community hope for an escape from their struggles. However, tragedy strikes and the characters must decide whether to pursue their dreams or remain in the community that raised them.