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PROCESS • ANALYTICS • TECHNOLOGY 1© 2014 Copyright Genpact. All Rights Reserved.
FINANCE AND ACCOUNTING ► OPERATING MODEL IMPACT
n=157 finance and accounting executives from a survey conducted by LinkedIn commissioned by Genpact
BFSI
BFSI
Overall
Overall
Overall
Others1
Others1
Others1
BFSI
Technology
BPR
Organizational models (SSC,
BPO or hybrid)
• Advanced
organizational
models seen
as more
frequently
deployable but
having less
standalone
impact
• Impact in
financial
services
consistently
seen as higher
than in other
industries
Improved use of technology, when applicable, is seen as
providing largest monetary impact - especially in BFSI
1Healthcare, life sciences, consumer goods, high tech and manufacturing
60 360120 180 240 300
Companies with 10,000+ employees
Annual $ impact is the weighted average of the total estimated positive business impact of all operating
model initiatives in million US$ per annum including reduction of cost, capital required, improvement of
cash and revenue growth
BFSI includes banking, capital markets and insurance
DIRECTIONAL

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Improved use of technology, when applicable, is seen as providing largest monetary impact - especially in BFSI

  • 1. PROCESS • ANALYTICS • TECHNOLOGY 1© 2014 Copyright Genpact. All Rights Reserved. FINANCE AND ACCOUNTING ► OPERATING MODEL IMPACT n=157 finance and accounting executives from a survey conducted by LinkedIn commissioned by Genpact BFSI BFSI Overall Overall Overall Others1 Others1 Others1 BFSI Technology BPR Organizational models (SSC, BPO or hybrid) • Advanced organizational models seen as more frequently deployable but having less standalone impact • Impact in financial services consistently seen as higher than in other industries Improved use of technology, when applicable, is seen as providing largest monetary impact - especially in BFSI 1Healthcare, life sciences, consumer goods, high tech and manufacturing 60 360120 180 240 300 Companies with 10,000+ employees Annual $ impact is the weighted average of the total estimated positive business impact of all operating model initiatives in million US$ per annum including reduction of cost, capital required, improvement of cash and revenue growth BFSI includes banking, capital markets and insurance DIRECTIONAL