HCL helped a life insurance provider reengineer its business processes to improve underwriting capabilities. HCL designed a complete solution architecture using an insurance platform as the core system. It integrated an advanced underwriting engine with over 20 systems and external data providers. This included reinsurers. An enterprise architecture framework was implemented to meet changing requirements. Straight-through processing was applied to new business, auto underwriting, and claims areas by integrating business rules engines, workflow, imaging, and reinsurance subsystems. This transformed processes to be more customer-centric and improved underwriting efficiencies.

1. Holistic
Integration
How HCL Reengineered Business Processes of a Life Insurance
Provider to Improve Underwriting Capabilities

2. • Restructuring Business
Processes Towards a More
Customer-Centric Organization
• Transforming Business
Processes With IT as a Key
Enabler
• Reduce Turnaround Time to
Implement New Products in the
Market
• Improve Underwriting
Efficiencies Through Feedback
Loop Claims Data
The Challenges

3. • Complete Solution Architecture Designed With eBaotech General Insurance System as
Core Insurance Platform
• Integrated Advanced Underwriting Engine With 20+ Systems and External Data
Providers (Including Re-Insurer (GIC))
• Enterprise Architecture Framework to Meet The Change in Business Requirement and
Strategy
• Straight-Through-Processing Was Implemented in the New Business, Auto Underwriting
and Claims Area, Integrating With Business Rule Engines, Workflow, Imaging And
Reinsurance Sub-Systems
The HCL Approach

4. • Complete Solution Architecture Designed
With eBaotech General Insurance System
as Core Insurance Platform
• Integrated Advanced Underwriting Engine
With 20+ Systems and External Data
Providers (Including Re-Insurer (GIC))
• Enterprise Architecture Framework to Meet
The Change in Business Requirement and
Strategy
• Straight-Through-Processing Was
Implemented in the New Business, Auto
Underwriting and Claims Area, Integrating
With Business Rule Engines, Workflow,
Imaging And Reinsurance Sub-Systems
Benefits Delivered

5. • How insurance companies can become
more customer centric?
• How IT infrastructure optimization can
help in revenue growth of life insurers?
• What steps an insurer can undertake to
enhance underwriting capabilities?
• What is the importance of MIS and data
analytics for insurance companies?
Questions
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6. Copyright © 2014 HCL Technologies Limited | www.hcltech.com6

7. Copyright © 2014 HCL Technologies Limited | www.hcltech.com6