Implementing Advanced Access

The document describes the implementation of Advanced Access scheduling at Triangle Family Practice. They were previously seeing 300 new patients per month with a 90 day wait for annual physicals. They decided to pilot Advanced Access to address high no-show rates, low patient and staff satisfaction, and inefficiencies. They closed to new patients and worked through the backlog. They changed policies to focus on same-day access and maximizing what is done at each visit. This improved access to providers, increased appointment acuity, and freed up future schedule space.