5. quality Six sigma Benchmarking Kaizen Lean Quality circles 5s JIT ISO TQM Continuous customer satisfaction; focusing on process improvement rather than reject management.
6. need for study There are various tools of approaching Total Quality management. So whether implementation of ISO standards can inculcate the TQM culture into the organization or not.
7. 7 elements of TQM Customer Focus Continuous Improvement Teamwork & Involvement Top Management Commitment Training & Development Communication Measurement & Feedback
9. research methodology Descriptive research Judgmental sampling Sample size=100 Primary data-questionnaire Secondary data-company’s statistical records
17. findings Yes, ISO standards are in line with TQM Productivity has improved
18. suggestions The lowest individual score was given to question no. 14.-“All employees are trained in statistical improvement techniques (e.g. #SPC)”. So it means such training is not being imparted properly and it is an area of concern. The lowest group score was given to ‘training and development’.SoBSL has to focus more in giving training on the quality aspects.
19. suggestions Production and despatch figures of HR Coil and CR Coil shows improvement but it is not so for the other products. So focus should be on these products.
20. limitations Due to time constraints I could visit only the main departments and only a few auxiliary departments. Market factors also affects the production and despatch but it was not considered in the study.
