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Ila presentation final
1. Librarians from Columbia College, DePaul University, and Roosevelt University collaborated to offer reference services at a shared dormitory for their students, called the UCC. 2. While initially resistant, dorm management eventually allowed the librarians to use an unused office space. However, the location was not ideal and foot traffic was low. 3. Over 180 hours of librarian time only resulted in 9 reference interactions. Alternatives like virtual outreach and partnerships with other academic departments may work better.
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Ila presentation final
- 1. A Cooperative ReferenceStaffing Effort by Academic Librarians in a Shared DormitoryResearch Services Outpost
- 2. IntroductionMolly Beestrum, ColumbiaCollegeBrian DeHart, DePaul UniversityKaty Hite, Roosevelt UniversityChicago loop universities collaborating to offer reference services in a collective dormitory
- 3.
- 4. Genesis of Off-SiteReferenceOff-site reference initiated at all campuses with varied successesColumbia College: Ask-a-Librarian RoadshowDePaul University: Writing Center OutpostRoosevelt University: Reference in Student Lounge
- 5. CollaborationDorm management notinitially receptive upon openingin 2004. In 2010, UCC initiated conversation with Columbia Library. Perfect storm of conversations between librarians at three campuses.
- 6. CollaborationProposalDrafted Summer 2010Submitted/AcceptedAugust 2010Cross training (Summer 2010)Shared resources Unique/popular resources in each libraryAuthentication for each population
- 7. CollaborationSite to shareduties & informationhttps://sites.google.com/site/researchinformationoutpost/ Used to compose proposal, collaborate & share links
- 8. The UCC : Location,location, location!Original intent: Dining commons during high traffic dinner hours (6-8pm)In Practice: Unused office
- 9. The UCC : Location,location, location!Former RA Resource Center (crafts,etc.)Located in high traffic hallway near:Laundry roomComputer LabFitness CenterMultimedia/gaming roomNot “walk-in friendly”Spring 2011: Partially Reclaimed by RAs
- 10. The UCC : Location,location, location!
- 11. The UCC : Advertisement& PromotionUCCElectronic SignboardsPosters in hallways/staircasesEasel stand outside office“House Calls”/Word of mouthIn-Library promotionBlog Posts & Tweets
- 12. UCC Advertisement &Promotion
- 13. The UCC : Advertisement& Promotion
- 14. The UCC inActionQuestion TrackingStudent populationNature of questions
- 15. The UCC inAction
- 16. ConclusionsDorm life separatefrom academic life, despite efforts from Residence LifeMirrors individual campus efforts in terms of challenges, disconnected from students expectationsTime investment not worth payoff (about 180 hours of reference librarian presence for only 9 interactions).
- 17. Alternatives?Reaching out virtuallywithin LMS to reach students.Partnerships with other academic departments (writing center, academic computing) may be better avenue to explore. What else can we do at the UCC?Participate in academic-focused activitiesContinue to market library services (online and physical) through print and social media
- 18. Literature ReviewReference Outposts(on- and off-campus)Roaming referenceSee electronic handout
- 19. Questions?ContactKaty Hite khite@roosevelt.eduBrianDeHartbdehart@depaul.eduMolly Beestrummbeestrum@colum.edu
Editor's Notes
- #3 Katy: introduce selves, Katy will give a brief overview
- #4 Katy: University Center ChicagoDormitory located in downtown ChicagoHouses over 1700 students from Columbia College (950), DePaul University (250), Roosevelt University (500) and a small population of students from Robert Morris
- #5 Each briefly mention our own campus attempts at off-site reference services…
- #6 Molly: run-down of how we started working together. UCC reaches out to Columbia College LibrariansPreviously, universities did not have access to dorm (Privately run)New Director of Residence Life wants to highlight academics in dorm/college lifeRelationship already existed between Columbia and Roosevelt, & Columbia and DePaulMixed student population makes collaboration between university libraries logical
- #7 Katy:Cross training (Summer 2010)Shared resources (I-Share, similar databases)Unique/popular resources in each libraryCatalog/Account access for each Library (how students authenticate)
- #9 Molly: actual office – unused office/store room/craft closet/changing room. Glitter and glue sticks and paper rolls. Ancient PC, no wifi.
- #10 Molly: it did have some potential in terms of location so we accepted it. In reality we got questions about the laundry room, borrowing a vacuum cleaner, zoomba class technical difficulties, multimedia WOW competition, and the ever present “tinging” from the air hockey game. RA’s reclaimed for signage preparation and be-glittering.
- #11 Corridor sign. Librarian is IN sign.
- #12 Brian:What we did to get the word out…Challenges with promotion – anecdote Katy: more about house-calls – underscored disconnect dorm life and academics
- #13 The UCC: Advertisement & PromotionFall 2010Meet with a Librarian!No appointment needed
- #14 Spring 2011Need Research Help?Meet HERE!New sign, changed days – dropped Thursday for Monday.
- #15 Created Google form to track questions
- #16 Actual numbers for transactions – 9 (about 180 hours of reference librarian presence for only 9 interactions).
- #17 Molly
- #18 Molly:LMS: D2L, Blackboard, MoodleWidgets, Links, Sticky Boxes DePaul: Sharing space with Writing Center (library goes to them and they come to library)Columbia: IT Help desk on-site in library Roosevelt: Combined office hours with professor and librarian for English Comp class
- #19 Brian: