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NOTHING
BUT THE
TRUTH
No Fake News:
How Coca-Cola created
ONE source of truth
All time, every time
IIeX North America April 2019, Austin
Horst Feldhaeuser, Infotools @nzfeldi
THE VISION HOW THE COCA-COLA
COMPANY OPERATES AS ONE SYSTEM
THE BIG IDEA:
A COMMON INFORMATION PLATFORM FOR THE SYSTEM
Our Bottling
Partners
TCCC
3rd Party Data
Public Data
The Coca-Cola Ready-To-Drink Data Lake
Scalable, Secure, Single Source of Truth
SETTING THE SCENE FOR
GLOBAL DECISION SCIENCE & ANALYTICS (GDSA)
300+
brands
100+
countries
75+
agencies
10+
Global MR protocols
Any big task if you look at
the grand picture…it seems
to big to accomplish, so just
watch the footstep in front of
you… And that’s what I do;
try and win little battles
every day.
Forrest Griffin
FOCUS ON DIFFERENT DATA & INSIGHTS
TYPES FIRST
Enhanced &
Integrated
System
Digital
& social
Research
Tracking
Comms &
MMM testing
IMC &
commercial
Execution
tracking
Big data
analysis
1
2
3
4
5
NOT ALL DATA SOURCES ARE EQUAL
Survey Data
Harmonization
from one source is
key when looking
across different data
sets and/or surveys
Survey Data
Complexity
drives
Coca-Cola’s
decision making
Survey Data
Access
needs to be
made easy and
intuitive
Survey Data Quality
& Integrity
must be non-negotiable
(no matter where the data
comes from)
COCA-COLA & INFOTOOLS
DATABASE PARTNERS FOR CLOSE TO 20 YEARS
Harmonizing
local & global
databases
since 2001
Protocol
Custodian
since 2006
FEEDING INTERNAL & EXTERNAL REPORTS SINCE 2009
Coca-Cola
Europe
flat files
2009
Coca-Cola
Europe reporting
systems
2011
Global tracking
reporting
& dashboards
T32 markets
2015
Tracking expansion
to T40 markets
T40 CBL
2018
Latin Center API
2019
Holistic People
Understanding
Engine
2020
DATA HARMONIZATION
Clean data
from
agencies
Coca-Cola
Dictionary /
Master code-
frame
Harmonization
/ constructions
/ labeling
Sampling &
weighting
rules
Quality Control &
Quality
Assurance
Data Transfer
DATA TRANSFERS & DATA STAKEHOLDERS
CCV & CCV Harmoni databases
DATA TRANSFER OPTIONS DATA USERS / STAKEHOLDERS / REPORTS
Via API to Azure BLOB storage Server
Sav files
COMPASS reports (internal)
Factbook (internal)
Global & local agencies (WNS,
Brandscape, Kantar, Ipsos, Infotools Plus)
Global dashboards (Infotools, AQ)
Analytical libraries (BGS, Market Logic)
CONTINUOUS REVIEW
Equity
pilots
Full brand
tracking
pilots
Incidence/
consumption
pilots
Mobile
only
DATA COLLECTION
METHODOLOGIES
EXISTING
PROTOCOLS
ONE-STOP SURVEY DATA INTEGRATION
SURVEY DATA OTHER DATA
DATA LAKE
Kantar, Ipsos,
Burke, Nielsen
etc.
BGS, CBL, IMC,
SONAR,
MOTOR etc.
Survey 2.0
For MR specialists
Sales
Search
Trends
Social
Telemetry
Location
Analytical
Engine
Holistic People
Understanding
DRIVING GROWTH OUTCOMES
Consumer Centric Brands
System Investment
Pervasive Distribution
Shared Value
Analytical
Engine
Holistic People
Understanding
One single
source of data
truth is crucial
Survey / MR
data is
different
Integrate appropriate
bite size pieces into
your insights engine
THANK
YOU !
No Fake News:
How Coca-Cola created
ONE source of truth
All time, every time
IIeX North America April 2019, Austin
Horst Feldhaeuser, Infotools @nzfeldi

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IIex North America 2019 - No Fake News - How Coca-Cola created ONE source of truth

  • 1. NOTHING BUT THE TRUTH No Fake News: How Coca-Cola created ONE source of truth All time, every time IIeX North America April 2019, Austin Horst Feldhaeuser, Infotools @nzfeldi
  • 2. THE VISION HOW THE COCA-COLA COMPANY OPERATES AS ONE SYSTEM
  • 3. THE BIG IDEA: A COMMON INFORMATION PLATFORM FOR THE SYSTEM Our Bottling Partners TCCC 3rd Party Data Public Data The Coca-Cola Ready-To-Drink Data Lake Scalable, Secure, Single Source of Truth
  • 4. SETTING THE SCENE FOR GLOBAL DECISION SCIENCE & ANALYTICS (GDSA) 300+ brands 100+ countries 75+ agencies 10+ Global MR protocols Any big task if you look at the grand picture…it seems to big to accomplish, so just watch the footstep in front of you… And that’s what I do; try and win little battles every day. Forrest Griffin
  • 5. FOCUS ON DIFFERENT DATA & INSIGHTS TYPES FIRST Enhanced & Integrated System Digital & social Research Tracking Comms & MMM testing IMC & commercial Execution tracking Big data analysis 1 2 3 4 5
  • 6. NOT ALL DATA SOURCES ARE EQUAL Survey Data Harmonization from one source is key when looking across different data sets and/or surveys Survey Data Complexity drives Coca-Cola’s decision making Survey Data Access needs to be made easy and intuitive Survey Data Quality & Integrity must be non-negotiable (no matter where the data comes from)
  • 7. COCA-COLA & INFOTOOLS DATABASE PARTNERS FOR CLOSE TO 20 YEARS Harmonizing local & global databases since 2001 Protocol Custodian since 2006
  • 8. FEEDING INTERNAL & EXTERNAL REPORTS SINCE 2009 Coca-Cola Europe flat files 2009 Coca-Cola Europe reporting systems 2011 Global tracking reporting & dashboards T32 markets 2015 Tracking expansion to T40 markets T40 CBL 2018 Latin Center API 2019 Holistic People Understanding Engine 2020
  • 9. DATA HARMONIZATION Clean data from agencies Coca-Cola Dictionary / Master code- frame Harmonization / constructions / labeling Sampling & weighting rules Quality Control & Quality Assurance Data Transfer
  • 10. DATA TRANSFERS & DATA STAKEHOLDERS CCV & CCV Harmoni databases DATA TRANSFER OPTIONS DATA USERS / STAKEHOLDERS / REPORTS Via API to Azure BLOB storage Server Sav files COMPASS reports (internal) Factbook (internal) Global & local agencies (WNS, Brandscape, Kantar, Ipsos, Infotools Plus) Global dashboards (Infotools, AQ) Analytical libraries (BGS, Market Logic)
  • 12. ONE-STOP SURVEY DATA INTEGRATION SURVEY DATA OTHER DATA DATA LAKE Kantar, Ipsos, Burke, Nielsen etc. BGS, CBL, IMC, SONAR, MOTOR etc. Survey 2.0 For MR specialists Sales Search Trends Social Telemetry Location Analytical Engine Holistic People Understanding
  • 13. DRIVING GROWTH OUTCOMES Consumer Centric Brands System Investment Pervasive Distribution Shared Value Analytical Engine Holistic People Understanding
  • 14. One single source of data truth is crucial Survey / MR data is different Integrate appropriate bite size pieces into your insights engine
  • 15. THANK YOU ! No Fake News: How Coca-Cola created ONE source of truth All time, every time IIeX North America April 2019, Austin Horst Feldhaeuser, Infotools @nzfeldi