1. The document discusses igniting a credit revolution by changing the negative perception of credit and achieving harmony between credit and sales departments. 2. It argues that education, communication, and obtaining management support are needed to shift credit from a negative obstacle to a positive aid for sales. 3. The document provides recommendations for initiating change, seeking a new vision and credit-friendly culture, and becoming more responsive to reach harmony between credit and sales.

1. ER$ Consulting Services In Collaboration with CMA Presents Igniting the Credit Revolution January 26, 2010 Webinar Copyright © Eddy A. Sumar 2006

2. By Eddy A. Sumar, MBA, CCE, CICE Igniting the Credit Revolution Copyright: Eddy A. Sumar 2006

7. ” I am for the restoration of order, but not for the restoration of the old order." (Honore’ Mirabeau) The Cutting Edge ……. A Strategic Response……..

12. What can help us achieve our mission? Understanding the paradox! Resolving the old age Conflict Changing the perception of credit

19. How can we resolve the conflict? How can we reach a state of Harmony ?

23. The Cutting Edge ……. The Path to Perfect Harmony……... Realities & Conclusions The Cutting Edge

24. The Cutting Edge ……. Ignite the Credit Revolution……... 1. Change is the only constant 2. People in organizations belong to different tribe 3. Perception could be altered Realities

25. The Cutting Edge ……. Break the Status Quo……... Conclusions 1. We need to be aware of the state of credit . Where we are and where do we want to be. 2. Be willing to change and adapt to new realities . 3. We need to adopt a new vision and a new image and initiate the change. 4. We need to seek the support of management, sales, marketing and a credit friendly culture .

26. The Cutting Edge ……. Invent Yourself……... The Cutting Edge Recommendations

27. The Cutting Edge ……. Reach the Cutting Edge!……... “ It is not the strongest of the species that survive, not the most intelligent, but the one most responsive to change.” Charles Darwin

28. The Cutting Edge ……. The Path to Perfect Harmony……... "The greatest discovery of any generation is that a human being can alter his life by altering his attitude." ( William James )

31. The Cutting Edge …. The Path to Perfect Harmony… “ We make a living by what we get, we make a life by what we give .” Sir Winston Churchill

32. Ignite the Revolution ……. Experience the Renaissance ……... Credit and Sales a Perfect Harmony