This is a solution overview of IFS Virtual Map. It shows how IFS with the use of mash-ups (Bing Map for Enterprise integrated with IFS Applications) has created a visual solution for managing field service engineers.

1. IFS VirtualMap™ Map solution in IFS Applications™ to optimize the field service operations Smoothing the lumps out of mash-ups

2. Main Benefits 2 IFS VirtualMap™ Benefits and features Efficient Scheduling Process Quick location overview ofwork orders, technicians and objects Optimized route planning Assigning of urgent work orders to nearest technician Improved Customer Support Quicker answer to customer when technician can be at customer site Alerts on critical orders Lower Cost Fewer driven kilometers Less travel time

3. Joint development with customers 3 IFS VirtualMap™ Benefits and features Pilot solution developed together with two customers in Scandinavia Tomra and Gilbarco Autotank Tomra live with prototype on version 7 in December 2009 Solution to be implemented as an add-on to core version of IFS Applications 7.5 SP5 General available in April 2010

4. Main Features 4 IFS VirtualMap™ Benefits and features Map from Microsoft’s Bing™ Maps for Enterprises Map visualization of work orders and equipment objects in IFS Applications Driving routes visualization of field technicians Color coding of work order statuses Alerts to trigger user actions Info boxes (work order and equipment details) Possible to position all other business objects in IFS Applications such as; Suppliers, customers, contracts, warehouses

5. Main Features 5 IFS VirtualMap™ Benefits and features Fetch geo-coordinates to equipment object addresses through a web-service (Microsoft Bing Maps for Enterprises) Possible to import GPS positions from external tracking systems and display on map This feature might be postponed until Q3-2010 User and authorization rules from IFS Applications

6. Technology 6 IFS VirtualMap™ Benefits and features Maps and geographical information is presented using the most recent Bing Maps JavaScript API (Formerly known as Virtual Earth 6.2) Additional information presented on the Virtual Map utilizes JavaScript and DHTML, all web pages are W3C DTD XHTML 1.0 compliant. Code-behind client business logic is developed in C# 2.0. Solution is based on the IFS Framework released with Enterprise Explorer 1.0.2 and the J2EE server framework belonging to this release

7. Screen shots © 2009 IFS 7

8. map visualization © 2009 IFS Detail or overview pages, Road or aerial Screen shots

9. Field technicians and the driving routes © 2009 IFS Monitor work status through color coding Screen shots

10. Field technicians and the driving routes © 2009 IFS view new jobs and scheduled routes Screen shots

11. Field technicians and the driving routes © 2009 IFS view new jobs and scheduled routes Screen shots

12. Alerts on due work orders © 2009 IFS Management by exception Screen shots

13. Display of linear Assets © 2009 IFS 13 Screen shots

14. Detail and overview information © 2009 IFS Configurable, link to application page Screen shots

15. Customers and suppliers © 2009 IFS show locations of customer and partners Screen shots

16. Configuration © 2009 IFS Define related information to be shown on map Screen shots

17. Retrieve Object positions © 2009 IFS Fetch positions from addresses Screen shots

18. More information © 2009 IFS 18 More information Catch the demo at YouTube: http://www.youtube.com/watch?v=CKq3Gf7a8R8 Read an article at slideshare: http://www.slideshare.net/ifsworld/ifs-virtual-map-article Learn more about IFS at: http://www.ifsworld.com/