This document describes IFMA Spain's Good and Best Practice program, which aims to share knowledge among facility managers. The program was created to provide a space for facility managers to discuss challenges and solutions they have encountered. It involves facility managers submitting projects that demonstrate innovative, high-quality approaches to challenges. Submissions are reviewed by a committee and the best one is selected by member vote. The goal is to recognize good practices and professionals, spread effective tools, and promote knowledge sharing in the facility management industry in Spain.

1. IFMA Spain Program: Good and Best Practice in Facility Management.More than an award.The right space to share our knowledge.

2. How many of you had been in front a new project, a new process, or a new FM challenge, and have thought, I am not sure about the best way to start it? And I am suppose be the expert.

3. That is how this program was borneGood & Best Practice Program… more than an award

4. For a better understanding, those are the steps we follow to create the program.Good & Best Practice Program… more than an award

5. INDEX This initiative was born with a vocation of Best Practice in itself, but still must be improved through practice, and collaboration of all stakeholders.

6. INDEXThe route map of this tour is as follows:OUR MOTIVATIONSBASIC DESIGNWORKING PROCESSTHE PRESENT

7. OUR MOTIVATIONSThe circumstances in which this program had been created are…The Spanish FM industry is made up of… ….…. Companies, many of them are Multinational That are pushing for a faster Development of this function.…. the Still Emerging role of the Facility Manager, extraordinary professionals working on a great diversity of Requirements and Circumstances.

8. OUR MOTIVATIONSThe main idea is … Sharing the knowledge that other Facility Managers have acquired in the implementation of their projects.How they did it, What went well, What went wrong …

9. OUR MOTIVATIONSLike any creative process, questions are everywhere ...Is there something similar in Spain? Outside Spain?How can this be implemented?

10. INDEXOUR MOTIVATIONSBASIC DESIGNWORKING PROCESSTHE PRESENT

11. BASIC DESIGNThis is “basic design”, therefore we are facing new questions.

12. BASIC DESIGNWhat do we want to create?… a space to share knowledge.… a clear reference in the Spanish FM market and the common link with other European and global spaces.

13. BASIC DESIGNWho could be interested in this program?Facility ManagersCompaniesSuppliersUniversitiesAssociationsKnowledge, recognitionDifferentiation elementVisibilityCase estudiesAdded value, market development

14. BASIC DESIGNWhat should we focus on? Our valuesQualityResultsInnovation

15. BASIC DESIGNWe see Best Practice as… … a series of successful initiatives that have achieved tangible impact in areas such as quality, sustainability and profitability, through integration, change management and innovation.

16. BASIC DESIGNSetting objectivesSpread effective toolsPromote exchange of knowledgePromote alternative solutionsRecognition of good professionals

17. INDEXOUR MOTIVATIONSBASIC DESIGNWORKING PROCESSTHE PRESENT

18. WORKING PROCESS

19. WORKING PROCESSThe web space is in place.http://www.ifma-spain.org/portal/index.php?option=com_content&view=article&id=63&Itemid=82

20. WORKING PROCESSRequirements for Practices

21. WORKING PROCESSProject structure1.- Registering information3.- Development and implementation:Planning, Regulations, Risk Management, Customer Orientation, Communication, Change Management, Innovation, Sustainability, Quality, Integration.2.- General description:Starting pointAchievement of objectives4.- Conclusions, results and recommendations: ROI, Key Success Factors, Lessons learned, Conclusions and Recommendations.5.- Supporting documentation

22. Presentation of the Best Practice in:WORKING PROCESSProjects selected by a expert committeeThe winner is selected by popular vote in the G&BP ConferenceThe selection method is…

23. INDEXOUR MOTIVATIONSBASIC DESIGNWORKING PROCESSTHE PRESENT

24. THE PRESENTWe already have practices to share.

25. THE PRESENTThe more dificult in doneEl program is in place.With recognition at European level.

26. And also in the Worldwork Place de 2010.THE PRESENTThe most important thing is to come.Presents your project.Share your knowledge.IFMA certifies its quality.Get the recognition you deserve.

27. THE PROGRAM IS IN PLACEHernando GutierrezCoordinatorinfo@ifma-spain.orgVíctor M. ColladoPrograma Responsible.victorcollado8@gmail.comTo participate in the program contact IFMA Spain to register your project.