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Intact Financial Corporation (TSX: IFC)
Investor Presentation
June 2011
Forward-looking statements and disclaimer
Certain of the statements included in this presentation about IFC’s current and future plans, expectations and intentions, results, levels of activity,
performance, goals or achievements or any other future events or developments constitute forward-looking statements. The words “may”, “will”,
“would”, “should”, “could”, “expects”, “plans”, “intends”, “trends”, “indications”, “anticipates”, “believes”, “estimates”, “predicts”, “likely”,
“potential” or the negative or other variations of these words or other similar or comparable words or phrases, are intended to identify forward-looking
statements.
Forward-looking statements are based on estimates and assumptions made by management in light of our experience and perception of historical
trends, current conditions and expected future developments, as well as other factors that management believes are appropriate in the circumstances.
Many factors could cause IFC’s actual results, performance or achievements or future events or developments to differ materially from those expressed
or implied by the forward-looking statements, including, without limitation, the following factors: IFC’s ability to implement its strategy or operate its
business as management currently expects; its ability to accurately assess the risks associated with the insurance policies that IFC insurance
subsidiaries write; unfavourable capital market developments or other factors which may affect IFC’s investments and funding obligations under its
pension plans; the cyclical nature of the property and casualty insurance industry; management’s ability to accurately predict future claims frequency;
government regulations designed to protect policyholders and creditors rather than investors; litigation and regulatory actions; periodic negative
publicity regarding the insurance industry; intense competition; IFC’s reliance on brokers and third parties to sell its products to clients; IFC’s ability to
successfully pursue its acquisition strategy; IFC’s ability to execute its business strategy; the terms and conditions of, and regulatory approvals relating
to, the acquisition of AXA Canada (“Acquisition”); timing for completion of the Acquisition; synergies arising from, and IFC’s integration plans relating to
the Acquisition; management’s estimates and expectations in relation to resulting accretion, equity internal rate of return, net operating income per
share, return on equity, combined ratio, MCT, debt to total capital and other metrics used by IFC in relation to the Acquisition; IFC’s financing plans for
the Acquisition and thereafter; various other actions to be taken or requirements to be met in connection with the Acquisition and integrating IFC and
AXA Canada after completion of the Acquisition; IFC’s participation in the Facility Association (a mandatory pooling arrangement among all industry
participants) and similar mandated risk-sharing pools; terrorist attacks and ensuing events; the occurrence of catastrophic events; IFC’s ability to
maintain its financial strength and debt ratings; IFC’s access to debt financing and its ability to compete for large commercial business; IFC’s ability to
alleviate risk through reinsurance; IFC’s ability to successfully manage credit risk (including credit risk related to the financial health of reinsurers); IFC’s
reliance on information technology and telecommunications systems; IFC’s dependence on key employees; general economic, financial and political
conditions; IFC’s dependence on the results of operations of its subsidiaries; the volatility of the stock market and other factors affecting IFC’s share
price; and future sales of a substantial number of its common shares.




                                                                          2
Forward-looking statements and disclaimer
These factors are not intended to represent a complete list of the factors that could affect us. These factors should, however, be considered carefully. All
of the forward-looking statements included in this presentation are qualified by these cautionary statements. Although the forward-looking statements
are based upon what management believes to be reasonable assumptions, IFC cannot assure investors that actual results will be consistent with these
forward-looking statements. When relying on forward-looking statements to make decisions, investors should ensure the preceding information is
carefully considered. Such forward-looking statements are made as of June 9, 2011. Undue reliance should not be placed on forward-looking
statements made herein. IFC and management have no intention and undertake no obligation to update or revise any forward-looking statements,
whether as a result of new information, future events or otherwise, except as required by law.


Disclaimer
The Company uses both International Financial Reporting Standards (“IFRS”) and certain non-IFRS measures to assess performance. Non-IFRS
measures do not have any standardized meaning prescribed by IFRS and are unlikely to be comparable to any similar measures presented by other
companies. Management of Intact Financial Corporation analyzes performance based on underwriting ratios such as combined, general expenses and
claims ratios as well as other performance measures such as return on equity and operating return on equity. These measures and other insurance
related terms are defined in the Company’s glossary available on the Intact Financial Corporation web site at www.intactfc.com in the “Investor
Relations” section. Additional information about Intact Financial Corporation, including the Annual Information Form, may be found online on SEDAR at
www.sedar.com.




                                                                        3
Canada’s leader in auto, home and business insurance

                                   Who we are                                                                                  Distinct brands

      •   Largest P&C insurer in Canada
      •   $4.5 billion in direct premiums written
      •   #1 in Ontario, Quebec, Alberta, Nova Scotia
      •   $8.6 billion cash and invested assets



                              Scale advantage                                                                               Industry outperformer
     2010 Direct premiums written1
     ($ billions)                                      Top five insurers
                    $4.5                                represent 37%                                       10-year performance –                IFC
                                                         of the market                                      IFC vs. P&C industry1          outperformance
                                 $3.3


                                             $2.4        $2.4         $2.3
                                                                                                              Premium growth                     1.8 pts

                                                                                                              Combined ratio2                    3.8 pts
                   Intact      Aviva          TD          RSA        Co-
                                                                  operators
    Market
                  11.4%         8.4%        6.1%         6.0%         5.9%
                                                                                                              Return on equity3                  7.7 pts
    share


1 Industry data source: MSA Research excluding Lloyd’s, ICBC, SGI, SAF, MPI and Genworth. All data as at the end of 2010.
2 Combined ratio includes the market yield adjustment (MYA)
3 ROE is for Intact’s P&C insurance subsidiaries                                     4
Consistent industry outperformance



Significant                 Sophisticated               In-house claims                  Broker                    Multi-channel           Proven
scale                       pricing and                 expertise                        relationships             distribution            acquisition
advantage                   underwriting                                                                                                   strategy



                2010 combined ratios                                                            Five-year average loss ratios
                                                                                                                       Industry            Intact
      106%                                                                                80%
                            104.3%                         Cdn. P&C                             75.1%
      104%
                                                        industry average                                   68.6%
                                                                                                                      69.7%       71.0%
      102%                                                                                70%
                                                           = 101.0%
      100%                                                                                                                                60.3%
                                                                                          60%
                                                                                                                                                    55.1%
       98%
                                                   96.3%
       96%                                                                                50%

       94%
                                                                                          40%
       92%
                            Top 20*
                           (average)                                                      30%
                                                                                                    Auto             Personal Property    Commercial P&C


Industry data source: MSA Research excluding Lloyd’s, ICBC, SGI, SAF, MPI and Genworth
Data in both charts is for the year ended December 31, 2010
Includes market yield adjustment (MYA)
* Top 20 excludes Lloyd’s, Genworth and IFC


                                                                                   5
We continue to outperform the industry
                   Operating highlights:                                                                 Comparison with Canadian P&C
                     Q1-2011 results                                                                         industry1 benchmark
                                                                                                                  Intact             Top 20
• Net operating income per share of $0.91                                                                108%

                                                                                                         105%                        104.3%
    – a strong start to the year                                                                         102%

• Healthy combined ratio of 94.6%, above                                                                  99%
                                                                                                                   96.3%
    last year’s exceptional 93.2%, based on                                                               96%

                                                                                                          93%
    this year’s more normal weather
                                                                                                          90%
    conditions                                                                                                  Combined ratio (including MYA)

• Growth in direct premiums written of 3%                                                                 15%       14.2%

    reflects our continued prudent approach
                                                                                                          10%
    to the Ontario auto market
• Operating ROE of 14.8% for the last 12                                                                  5%                              4.3%

    months, with $784 million in excess
    capital                                                                                               0%
                                                                                                                       Return on equity
• Book value per share growth of 11% in
    the past 12 months                                                                                    5%
                                                                                                                    5.0%                  5.0%




 1. Industry data source: MSA Research, excluding Lloyd’s, Genworth and Intact, full year 2010 results
 For comparison purposes, ROE in chart is for Intact’s P&C insurance subsidiaries                         4%

                                                                                                                 Direct premiums written growth
                                                                                      6                                (including FA pools)
Q1-2011 Financial highlights
                                                                           Q1-2011    Q1-2010    Change
(in $ millions, except as otherwise noted)


 Direct premiums written
(in $ millions, except as otherwise noted)
                                                                               $943       $914        3%

 Net underwriting income                                                        $58        $69     (16)%

 Combined ratio                                                               94.6%      93.2%     1.4 pts

 Net operating income per share                         (in dollars)          $0.91      $0.95      (4)%

 Earnings per share                      (in dollars)                         $1.42      $1.19       19%

 Operating ROE for the last 12 months                                         14.8%        n/a        n/a

 ROE for the last 12 months                                                   17.8%        n/a        n/a

 • Combined ratio of 94.6% reflects more normal weather patterns and higher
   catastrophe losses, partly offset by higher favourable prior year development,
   compared to a year ago
 • Operating ROE of 14.8% (ROE of 17.8%) with an 11% increase in book value per
   share in the last 12 months
 • Healthy DPW growth in all lines of business, except Ontario auto due to our prudent
   approach to growth in that province
                                                                       7
Strong financial position and excess capital
                         Strong balance sheet                    $8.6 billion in cash and invested assets
     • Excess capital of $784 million, based on 170%
       MCT
                                                                                                   Loans
     • As at March 31, 2011, the debt to total capital                         Cash and short
                                                                               term notes 6%        4%
       ratio was 14.4%. Based on a debt to total capital
       ratio of 20%, approximately $241 million of
                                                                  Common shares
       additional debt capacity remains                               13%
     • Solid ratings from A.M. Best, Moody’s and DBRS
     • Adequate claims reserves evidenced by
       consistent favourable development                                                                               Fixed income
                                                              Preferred shares                                             61%
                                                                    16%


           High-quality investment portfolio
     • Approx. 99.0% of bonds are rated A or better
     • 80.4% of preferred shares are rated P1 or P2
     • During Q1 $73 million in net investment
       income and market based yield of 4.0%
                                                                Note: Invested asset mix is net of hedging positions

All figures as at March 31, 2011 unless otherwise noted




                                                          8
12-month industry outlook
 We remain well-positioned to continue outperforming the Canadian P&C
            insurance industry in the current environment
                      • Industry premiums are likely to increase at a similar pace as in 2010, with
 Premium growth         mid-single digit growth in personal auto (driven by Ontario); upper-single
                        digit growth in personal property (reflecting the impact of water-related
                        losses and more frequent and/or severe storms); and low single digit
                        growth in commercial lines (with no acceleration from 2010)
                      • As a result of IFC’s disciplined pricing strategy, we are well-positioned to
                        grow organically as other companies reduce their appetite for new
                        business and market pricing becomes more rational

                      • Despite the potential combined ratio improvement (driven by personal
  Underwriting          lines), we do not expect the industry’s earnings to improve materially in 2011
                      • Our scale and pricing strategy have historically translated into a combined
                        ratio advantage versus the industry


                      • We do not expect improvement in industry ROEs in the near term (~7% in
 Return on equity       2010), as low yields could offset potential combined ratio improvement
                      • We believe IFC is likely to outperform the industry’s ROE by at least 500
                        basis points in the next 12 months




                                     9
Four distinct avenues for growth

 Benefit from firming market conditions                                  Develop existing platforms

 Personal lines                                                                   • Continue to expand support to
 • Industry premiums remain inadequate in ON auto                                   our broker partners
 • Home insurance premiums also on the rise
                                                                                  • Expand and grow belairdirect
 Commercial lines                                                                   and GP Car and Home
 • Evidence of price firming in the past year
 • Opportunity to gain share in mid-market                                        • Transform BrokerLink by
                                                                                    leveraging scale

    Consolidate Canadian P&C market                                 Expand beyond existing markets
  Capital                                                     Principles
  • Approx. $1.1 billion of total acquisition capacity        • Financial guideposts: long-term customer growth, IRR>20%
                                                              • Stepped approach with limited near-term capital outlay
  Strategy                                                    • Build growth pipeline with meaningful impact in 5+ years
  • Grow areas where IFC has a competitive advantage          Strategy
  Opportunities                                               • Enter new market in auto insurance by leveraging strengths:
                                                                1) pricing, 2) claims and 3) online expertise
  • Global capital requirements becoming more stringent
                                                              Opportunities
  • Industry underwriting results remain challenged           • Emerging markets or unsophisticated targets in mature
  • Continued difficulties in global capital markets            markets

                                                         10
Conclusion: Intact Financial

Disciplined pricing, underwriting, investment and capital management
have positioned us well for the future
 • Largest P&C insurance company in Canada with substantial scale
     advantage in the market
 •   Strong financial position
 •   Excellent long-term earnings power
 •   Organic growth platforms easily expandable
 •   Well-positioned as industry pricing conditions continue to improve




                                    11
IFC’s acquisition of AXA Canada:
Building a world-class Canadian P&C insurer
IFC’s acquisition of AXA Canada:
Building a world-class Canadian P&C insurer
                         Strong strategic fit                                                                   Financially compelling
• Strengthens IFC’s premiums by over 40%                                                       • Management estimates IRR1 of 20%
• Bolsters our risk selection and claims management                                            • Acquisition is accretive to NOIPS2,3 in 2012; annual
  capabilities                                                                                   accretion of 15% expected in the mid-term3
• Capitalizes on a unique opportunity to combine two                                           • Operational synergies in excess of $100 million (after-tax)
  best-in-class operators                                                                        expected annually
• Accelerates IFC’s growth profile with industry-leading                                       • Strong annual cash flows from operating earnings
  underwriting performance
• Bolsters proprietary distribution


        Numerous diversification benefits                                                               Solid financial position maintained

• Strengthens commercial lines offering, presence                                              • Improves our ability to outperform the P&C insurance
  and expertise                                                                                  industry’s ROE by at least 500 bps per year
• Expands geographic footprint                                                                 • Book value per share accretion estimated at 6%
• Enhances strength of multi-channel distribution                                              • Optimal deployment of our excess capital
• Greater stability of earnings                                                                • Capital ratio remains strong with MCT of 200%
• Increases bench strength of executive team

1 Internal Rate of Return, based on equity returns.
2 NOIPS = net operating income per share. A non-IFRS measure. Accretion based on consensus estimate of $4.78.
3 Excluding non-recurring restructuring costs.


                                                                                     13
Leading position…
                                                                Top 10 Canadian P&C insurance
                                   6.5
                                                              companies by 2010 direct premiums
                                                                       written ($ billions)




                                                  3.3


                                                                 2.4            2.4            2.3
                                                                                                              2.0             2.0            1.9
                                                                                                                                                            1.7        1.6




                               PF Intact +       Aviva          TD             RSA        Co-operators        AXA        Wawanesa       State Farm     Economical   Desjardins
                                  AXA                        Assurance

              Rank                  1              2             3              4              5              6               7              8              9           10
              Share              16.5%            8.4%          6.1%           6.0%            5.9%           5.1%           5.1%            5.0%           4.3%       4.2%




                    Segmentation and claims management capabilities enhanced by increased scale
Source: MSA Research for the 12 months ended December 31, 2010. Each insurers’ market share listed above includes all subsidiary entities consolidated under the
parent company. Data excludes Lloyd’s, ICBC, SGI, SAF, MPI and Genworth. RSA includes GCAN.

                                                                                             14
…Leading performance


                            Return on equity (2010)                                                                      Combined ratio (2010)

                        Intact pro forma                              14.9%                                         Intact pro forma                                 94.8%
                        Top 20 adjusted*                               3.2%                                         Top 20 adjusted*                                105.0%
                        Outperformance                                11.7%                                         Outperformance                                   10.2%
                        *Excludes AXA                                                                               *Excludes AXA




                                  Expands our outperformance versus the Top 20 P&C insurance
                                                     industry benchmark1



Source: MSA Research for the 12 months ended December 31, 2010. Data excludes Lloyd’s and Genworth.
1 Top 20 P&C insurance industry benchmark is made up of the top 20 Canadian P&C insurers excluding Intact. Metrics are measured on an equity size-weighted basis.




                                                                                                 15
AXA Canada: Expanding our expertise
             − Offers a range of P&C and Life & Health insurance products through its relationships with
               1,300 insurance brokers and 2,700 independent insurance advisors
             − The sixth largest P&C insurer in Canada with a 5.1% share in 2010
             − Strong presence in provinces of Quebec, Ontario and British Columbia
             − Significant expertise in commercial lines

                           2010 P&C DPW by class of insurance                                                                      2010 P&C DPW by geography
                                                     Other 1
                                                                                                                                        Atlantic Canada Other2
                        Commerical auto                                     Personal auto                                                      7%                Quebec
                                                      7%                                                                      Alberta                    1%
                               7%                                               38%                                                                               43%
                     Liability                                                                                                 11%
                      12%
                                                                                                                British Columbia
                                                                                                                       11%


        Commercial property
             18%                                               Personal property                                                         Ontario
                                                                    19%                                                                   27%



                                                Total 2010 P&C Direct premiums written = $2.0 billion

1Other (7%) includes Surety (3%), Marine (2%), Boiler (1%), Aircraft (0.3%), A&S (0.3%), and Fidelity (0.2%).
2Other (1%) includes the Prairies (1.0%) and the Territories (0.3%).
Source: MSA Research for the 12 months ended December 31, 2010; AXA Canada.
                                                                                                     16
IFC + AXA: A winning combination
          • Greater earnings stability as a result of increased diversification:
                     ‒ Higher exposure to commercial lines accomplishes an important strategic objective
                     ‒ Less reliance on personal automobile insurance
                     ‒ Improves geographic footprint in underrepresented areas (Quebec, British Columbia)


                       Pro forma segmenation                                                                          Pro forma segmentation
                           by business line                                                                                by geography
                                               IFC            AXA          Pro forma                                             IFC    AXA    Pro forma
    Personal Auto                             50%             38%                46%                    Ontario                 46%     27%          41%
    Personal Property                         24%             19%                22%                    Quebec                  25%     43%          30%
    Commercial Auto                             7%             7%                 7%                    Alberta                 18%     11%          16%
    Commercial P&C                            19%             36%                25%                    British Columbia          5%    11%           7%
    Total                                    100%            100%               100%                    Atlantic Canada           4%     7%           5%
                                                                                                        Other                     2%     1%           1%
                                                                                                        Total                  100%    100%         100%




Source: MSA Research for the 12 months ended December 31, 2010; AXA Canada. As measured by direct premiums written.

                                                                                             17
IFC + AXA: Building a world-class Canadian P&C insurer
Strong strategic fit: combining sophisticated underwriting and claims
management, while enhancing our multi-channel distribution
• Increased scale advantage bolsters our risk selection and claims management capabilities
• Enhanced commercial lines mid-market offering, presence and expertise
• Expanded geographic footprint in underrepresented areas
• Improved ability to outperform the P&C insurance industry’s ROE by 500 bps per year

Unique opportunity to combine two best-in-class operators in a
financially compelling manner
• Estimated internal rate of return of 20%
• Expected annual accretion to operating earnings per share of 15% in the mid-term
• Operational synergies in excess of $100 million (after-tax) expected annually




                                          18
Appendices
P&C insurance is a $40 billion market in Canada

                       3% of GDP in Canada                                                Industry DPW by line of business
                                                                                            Home                           Commercial
  • Fragmented market:                                                                    insurance,                       P&C, 26.6%
                                                                                            19.0%
       •Top five represent 37%, versus bank/lifeco
        markets which are closer to 65-75%
       •IFC is largest player with 11% market share,                                                                                 Commercial
        versus largest bank/lifeco with 22-25%                                                                                       other, 8.4%
        market share
       •P&C insurance shares the same regulator as
        the banks and lifecos                                                                  Automobile,
                                                                                                 46.0%
  • Barriers to entry: scale, regulation,
    manufacturing capability, market knowledge
                                                                                          Industry – premiums by province
  • Home and commercial insurance rates
    unregulated; personal auto rates regulated in
                                                                                                                      Alberta, 16%
    some provinces                                                                          Quebec, 17%
                                                                                                                                        British
  • Capital is regulated nationally by OSFI                                                                                          Columbia, 9%
  • Brokers continue to own commercial lines and a                                                                                       Eastern
    large share of personal lines in Canada; direct-to-                                                                                Provinces &
    consumer channel is growing (distribution =                                                                                        Territories,
                                                                                                                                           7%
    brokers 67% and direct 33%)
  • 30-year return on equity for the industry is                                                                                Prairies, 3%
    approximately 10%                                                                                  Ontario, 48%


Industry data source: MSA Research excluding Lloyd’s, ICBC, SAF, SGI, MPI and Genworth.
OSFI = Office of the Superintendent of Financial Institutions Canada
Data as at the end of 2010.                                                          20
Economic uncertainties will affect industry profitability

• Slow global recovery with significant               The Canadian P&C industry can no longer
    downside risks                                        count on high investment income
•   Continued volatility in financial,
    currency and commodity markets              14%
•   Financial systems still somewhat            12%
    vulnerable to downside shocks               10%
•   Uncertainties will put pressure on          8%
                                                                                                   P&C Industry
                                                                                                   profitability
    financial institutions’ capital             6%           3-5 year
    worldwide                                                Government of
                                                4%
•   Interest rates to remain low for the                     Canada bond yield
                                                2%
    next 18 to 24 months
                                                0%
•   A drop of 1% in investment income is              1989       1992       1995     1998   2001    2004     2007   2010
    equivalent to a 2 to 3 point increase in    Source: Insurance Bureau of Canada
    the combined ratio




                                           21
P&C industry 10-year performance versus IFC
                IFC’s competitive advantages                                                                                         Combined ratio
                                                                                                           115%
    •    Significant scale advantage
                                                                                                                                                                                                  Industry1
    •    Sophisticated pricing and underwriting discipline                                                 105%                                                                                   10-year avg.
                                                                                                                                                                                                  = 99.0%
    •    In-house claims expertise
                                                                                                            95%
    •    Broker relationships
                                                                                                                                                                                                  10-year avg.
    •    Solid investment returns                                                                           85%                                                                                   = 95.3%
    •    Strong organic growth potential
                                                                                                            75%




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                               Return on equity                                                               Direct premiums written growth
        40%                                                                                                  240

                                                                                                             220                                                                                  10-year avg.
        30%                                                                                                                                                                                       = 8.6%
                                                                                                             200
                                                                              10-year avg.                   180                                                                                  Industry1
        20%                                                                   = 17.6%2                                                                                                            10-year avg.
                                                                                                             160
                                                                                                                                                                                                  = 6.7%
        10%                                                                   Industry                       140
                                                                              10-year avg.1
                                                                                                             120
         0%                                                                   = 9.9%
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                                                                                                             Year 2000 = base 100

1
Industry data source: MSA Research. excluded Lloyd’s, ICBC, SGI, SAF, MPI and Genworth. All data up to the end of 2010.
2
ROE is for Intact’s P&C insurance subsidiaries
                                                                                     22
Historical financials
                                              IFRS                    Canadian GAAP
(in $ millions, except as otherwise noted)
                                              2010       2009         2008     2007     2006
Income statement highlights
Direct written premiums                        $4,498        $4,275   $4,146   $4,109   $3,994
Underwriting income                              194            54      117      189      404
Net operating income                             402           282      361      457      531
Net operating income per share (in dollars)      3.50         2.35     2.96     3.61     3.97
Balance sheet highlights
Total investments                              $8,653        $8,057   $6,605   $7,231   $7,353
Debt                                             496           398        -        -        -
Total shareholders' equity (excl. AOCI)        2,686         3,047    3,079    3,290    3,421
Performance metrics
Loss ratio                                     65.4%         70.0%    68.2%    66.2%    59.1%
Expense ratio                                  30.0%         28.7%    28.9%    29.0%    30.3%
Combined ratio                                 95.4%         98.7%    97.1%    95.2%    89.4%
Net operating ROE (excl. AOCI)                 15.0%          9.2%    11.3%    13.6%    16.8%
Debt / Capital                                 14.3%         11.8%        -        -        -
Combined ratios by line of business
Personal auto                                  98.1%         94.9%    95.9%    94.5%    87.3%
Personal property                              96.5%     109.0%       113.6%   102.2%   100.0%
Commercial auto                                86.0%         79.8%    87.2%    93.7%    86.9%
Commercial P&C                                 90.7%     104.1%       85.3%    90.1%    85.2%



                                                        23
Strategic capital management
• Strong capital base has allowed us to pursue
  our growth objectives while returning capital
  to shareholders                                                        Quarterly dividend
                 Capital priorities                                                                                  8.8%
                                                                                                        6.3%
                                                                                              3.2%
   • Acquisitions                                      0.40
                                                                                  14.8%                               $0.370
                                                                                                            $0.340
   • Dividends                                         0.35              8.0%
                                                                                          $0.310   $0.320
                                                       0.30   53.8%
   • Share buybacks                                                     $0.250
                                                                                 $0.270
                                                       0.25

                                                       0.20
           Share buyback history                              $0.1625
                                                       0.15

                                                       0.10
   • 2011 – Board authorized renewal
                                                       0.05
     of NCIB for an additional 5%
                                                        -
   • 2010* – Repurchased 9.7 million                           2005     2006     2007     2008     2009     2010       2011
     shares for a total of $433 million
   • 2008 – Repurchased 4.6 million
     shares for a total of $176 million
   • 2007 – Completed a $500 million
     Substantial Issuer Bid
   * Feb. 22, 2010 – Feb. 21, 2011


                                                  24
Cash and invested assets

                                             Asset class

      Fixed income                                     Preferred shares

      Federal government and agency     29.0%           Fixed perpetual                              40%
      Corporate                         34.6%           Perpetual and callable floating
      Cdn. Provincial and municipal     27.1%           and reset                                    42%
      Supranational and foreign           8.1%          Fixed callable                               18%
      ABS/MBS                             1.1%          TOTAL                                       100%
      Private placements                  0.1%
      TOTAL                              100%          Quality:                                 100% Canadian
                                                       Approx. 80.4% rated P1 or P2
      Canadian                           88%
      United States                       1%
      Int’l (excl. U.S.)                 11%          Common shares
      TOTAL                             100%


   Quality: 99% of bonds rated A or better            High-quality, dividend paying Canadian    100% Canadian
                                                      companies. Objective is to capture non-
                                                      taxable dividend income




As of March 31, 2011

                                                 25
Long-term track record of prudent reserving practices


                                              Rate of claims reserve development
• Quarterly and annual                        (favourable prior year development as a % of opening reserves)
    fluctuations in reserve
                                         9%
    development are normal                                7.9%
                                         8%


• 2005/2006 reserve development          7%


    was unusually high due to the        6%
                                                                   4.9%                               4.8%
    favourable effects of certain auto   5%
                                                                                     4.0%
    insurance reforms introduced         4%
                                                 3.3%                                        3.2%
                                                                           2.9%
    during that time period              3%

                                         2%

• This reflects our preference to        1%

    take a conservative approach to      0%

    managing claims reserves                     2004     2005     2006     2007     2008    2009     2010


                                                         Historical long-term average has
                                                             been 3% to 4% per year




                                         26
Scale translates into superior CAT management
      capabilities and faster speed-of-response
                                                                                              CAT
                                                                                              response
                                                        Customers                                           MODEL
• Largest network of preferred providers:                                 • Focus on getting customers
    • More than 600 auto and 500 property                                   back on track:
      suppliers in the Rely Network                                           •24/7 Claims teams
    • Prefer larger-scale suppliers with             IFC Advantage            •Pro-active staff ramp-up
      abundant capacity and national reach                                     during weather alerts
                                             •     Faster response            •Networking of call centres
                                             •     Shorter claims cycle        ( 93% service level)

                                             •     Lower cost
                  Contractors                •     Greater control                   Operations
                                             •     Superior service
       • Moving up supply chain:                                             • Largest claims team in Canada
            • National price contracts/                                        with over 2,000 employees:
              discounts on labour and high-                                      • Dedicated internal CAT teams
              volume materials like flooring,                                       and mobile staff from other
              auto parts, etc.                                                      regions
            • Set-up a paintless dent repair                                     • Field adjusters on site within
              shop in 2-3 days, including rental       Supply chain                 few hours
              cars brought from other areas, if                                  • Quick response, setting up
              needed                                                                temporary offices in area of CAT
                                                                                    when necessary
                                                           27
Recent CAT: May 15, 2011 in Slave Lake, Alberta

• Wildfire forced the complete evacuation of Slave
    Lake's 7,000 residents; considered the largest
    displacement of this type in the province's history
• Intact opened three mobile claims centres
    following the devastating wildfires which were
    staffed with community response teams to help
    customers begin the claims process and start to get
    their lives back on track
•   As of June 1, 2011 there were 1,004 total claims:
      − 705 personal property claims
      − 212 auto claims
      − 87 commercial property claims
•   Preliminary estimates indicate that the after-tax
    cost of the Slave Lake wildfires in Q2, net of
    reinsurance, will likely amount to between $45 and
    $55 million or 40 to 50 cents per share


                                          28
Experienced and united leadership team

                                                                                     Years In   Years With
                                                                                     Industry      IFC

 Brindamour, Charles      President & CEO                                              18          18
 Beaulieu, Martin         SVP, Personal Lines                                          23          23
 Black, Susan             SVP, Chief HR Officer                                         3           3
 Blair, Alan              SVP, Atlantic Canada                                         27          27
 Coull-Cicchini, Debbie   SVP, Ontario                                                  6           6
 Désilets, Claude         Chief Risk Officer                                           29          21
 Gagnon, Louis            President, Intact Insurance                                  18          4
 Garneau, Denis           SVP, Quebec                                                  22           8
 Guénette, Françoise      SVP, Corporate & Legal Services                              22          13
 Guertin, Denis           President, Direct to Consumers Distribution                  26          26
 Hindle, Byron            SVP, Commercial Lines                                        32          10
 Iles, Derek              SVP, Western Canada                                          38          20
 Lincoln, David           SVP, Corporate Audit Services (Canada)                       32          14
 Ott, Jack                SVP, Chief Information Officer                               29          14
 Pontbriand, Marc         Executive Vice President                                     13          13
 Provost, Marc            SVP & Managing Director IIM and Chief Investment Officer     27          13
 Tullis, Mark             Chief Financial Officer                                      32          12
 Weightman, Peter         President, BrokerLink                                        24          24




                                                  29
Investor Relations contact information
Dennis Westfall
Director, Investor Relations
Phone: 416.341.1464 ext 45122 Cell: 416.797.7828
Email: Dennis.Westfall@intact.net



Email: ir@intact.net
Phone: 416. 941.5336 or 1.866.778.0774 (toll-free within North America)
Fax: 416.941.0006
www.intactfc.com/Investor Relations




                                          30

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Ifc investor presentation_june_2011

  • 1. Intact Financial Corporation (TSX: IFC) Investor Presentation June 2011
  • 2. Forward-looking statements and disclaimer Certain of the statements included in this presentation about IFC’s current and future plans, expectations and intentions, results, levels of activity, performance, goals or achievements or any other future events or developments constitute forward-looking statements. The words “may”, “will”, “would”, “should”, “could”, “expects”, “plans”, “intends”, “trends”, “indications”, “anticipates”, “believes”, “estimates”, “predicts”, “likely”, “potential” or the negative or other variations of these words or other similar or comparable words or phrases, are intended to identify forward-looking statements. Forward-looking statements are based on estimates and assumptions made by management in light of our experience and perception of historical trends, current conditions and expected future developments, as well as other factors that management believes are appropriate in the circumstances. Many factors could cause IFC’s actual results, performance or achievements or future events or developments to differ materially from those expressed or implied by the forward-looking statements, including, without limitation, the following factors: IFC’s ability to implement its strategy or operate its business as management currently expects; its ability to accurately assess the risks associated with the insurance policies that IFC insurance subsidiaries write; unfavourable capital market developments or other factors which may affect IFC’s investments and funding obligations under its pension plans; the cyclical nature of the property and casualty insurance industry; management’s ability to accurately predict future claims frequency; government regulations designed to protect policyholders and creditors rather than investors; litigation and regulatory actions; periodic negative publicity regarding the insurance industry; intense competition; IFC’s reliance on brokers and third parties to sell its products to clients; IFC’s ability to successfully pursue its acquisition strategy; IFC’s ability to execute its business strategy; the terms and conditions of, and regulatory approvals relating to, the acquisition of AXA Canada (“Acquisition”); timing for completion of the Acquisition; synergies arising from, and IFC’s integration plans relating to the Acquisition; management’s estimates and expectations in relation to resulting accretion, equity internal rate of return, net operating income per share, return on equity, combined ratio, MCT, debt to total capital and other metrics used by IFC in relation to the Acquisition; IFC’s financing plans for the Acquisition and thereafter; various other actions to be taken or requirements to be met in connection with the Acquisition and integrating IFC and AXA Canada after completion of the Acquisition; IFC’s participation in the Facility Association (a mandatory pooling arrangement among all industry participants) and similar mandated risk-sharing pools; terrorist attacks and ensuing events; the occurrence of catastrophic events; IFC’s ability to maintain its financial strength and debt ratings; IFC’s access to debt financing and its ability to compete for large commercial business; IFC’s ability to alleviate risk through reinsurance; IFC’s ability to successfully manage credit risk (including credit risk related to the financial health of reinsurers); IFC’s reliance on information technology and telecommunications systems; IFC’s dependence on key employees; general economic, financial and political conditions; IFC’s dependence on the results of operations of its subsidiaries; the volatility of the stock market and other factors affecting IFC’s share price; and future sales of a substantial number of its common shares. 2
  • 3. Forward-looking statements and disclaimer These factors are not intended to represent a complete list of the factors that could affect us. These factors should, however, be considered carefully. All of the forward-looking statements included in this presentation are qualified by these cautionary statements. Although the forward-looking statements are based upon what management believes to be reasonable assumptions, IFC cannot assure investors that actual results will be consistent with these forward-looking statements. When relying on forward-looking statements to make decisions, investors should ensure the preceding information is carefully considered. Such forward-looking statements are made as of June 9, 2011. Undue reliance should not be placed on forward-looking statements made herein. IFC and management have no intention and undertake no obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise, except as required by law. Disclaimer The Company uses both International Financial Reporting Standards (“IFRS”) and certain non-IFRS measures to assess performance. Non-IFRS measures do not have any standardized meaning prescribed by IFRS and are unlikely to be comparable to any similar measures presented by other companies. Management of Intact Financial Corporation analyzes performance based on underwriting ratios such as combined, general expenses and claims ratios as well as other performance measures such as return on equity and operating return on equity. These measures and other insurance related terms are defined in the Company’s glossary available on the Intact Financial Corporation web site at www.intactfc.com in the “Investor Relations” section. Additional information about Intact Financial Corporation, including the Annual Information Form, may be found online on SEDAR at www.sedar.com. 3
  • 4. Canada’s leader in auto, home and business insurance Who we are Distinct brands • Largest P&C insurer in Canada • $4.5 billion in direct premiums written • #1 in Ontario, Quebec, Alberta, Nova Scotia • $8.6 billion cash and invested assets Scale advantage Industry outperformer 2010 Direct premiums written1 ($ billions) Top five insurers $4.5 represent 37% 10-year performance – IFC of the market IFC vs. P&C industry1 outperformance $3.3 $2.4 $2.4 $2.3 Premium growth 1.8 pts Combined ratio2 3.8 pts Intact Aviva TD RSA Co- operators Market 11.4% 8.4% 6.1% 6.0% 5.9% Return on equity3 7.7 pts share 1 Industry data source: MSA Research excluding Lloyd’s, ICBC, SGI, SAF, MPI and Genworth. All data as at the end of 2010. 2 Combined ratio includes the market yield adjustment (MYA) 3 ROE is for Intact’s P&C insurance subsidiaries 4
  • 5. Consistent industry outperformance Significant Sophisticated In-house claims Broker Multi-channel Proven scale pricing and expertise relationships distribution acquisition advantage underwriting strategy 2010 combined ratios Five-year average loss ratios Industry Intact 106% 80% 104.3% Cdn. P&C 75.1% 104% industry average 68.6% 69.7% 71.0% 102% 70% = 101.0% 100% 60.3% 60% 55.1% 98% 96.3% 96% 50% 94% 40% 92% Top 20* (average) 30% Auto Personal Property Commercial P&C Industry data source: MSA Research excluding Lloyd’s, ICBC, SGI, SAF, MPI and Genworth Data in both charts is for the year ended December 31, 2010 Includes market yield adjustment (MYA) * Top 20 excludes Lloyd’s, Genworth and IFC 5
  • 6. We continue to outperform the industry Operating highlights: Comparison with Canadian P&C Q1-2011 results industry1 benchmark Intact Top 20 • Net operating income per share of $0.91 108% 105% 104.3% – a strong start to the year 102% • Healthy combined ratio of 94.6%, above 99% 96.3% last year’s exceptional 93.2%, based on 96% 93% this year’s more normal weather 90% conditions Combined ratio (including MYA) • Growth in direct premiums written of 3% 15% 14.2% reflects our continued prudent approach 10% to the Ontario auto market • Operating ROE of 14.8% for the last 12 5% 4.3% months, with $784 million in excess capital 0% Return on equity • Book value per share growth of 11% in the past 12 months 5% 5.0% 5.0% 1. Industry data source: MSA Research, excluding Lloyd’s, Genworth and Intact, full year 2010 results For comparison purposes, ROE in chart is for Intact’s P&C insurance subsidiaries 4% Direct premiums written growth 6 (including FA pools)
  • 7. Q1-2011 Financial highlights Q1-2011 Q1-2010 Change (in $ millions, except as otherwise noted) Direct premiums written (in $ millions, except as otherwise noted) $943 $914 3% Net underwriting income $58 $69 (16)% Combined ratio 94.6% 93.2% 1.4 pts Net operating income per share (in dollars) $0.91 $0.95 (4)% Earnings per share (in dollars) $1.42 $1.19 19% Operating ROE for the last 12 months 14.8% n/a n/a ROE for the last 12 months 17.8% n/a n/a • Combined ratio of 94.6% reflects more normal weather patterns and higher catastrophe losses, partly offset by higher favourable prior year development, compared to a year ago • Operating ROE of 14.8% (ROE of 17.8%) with an 11% increase in book value per share in the last 12 months • Healthy DPW growth in all lines of business, except Ontario auto due to our prudent approach to growth in that province 7
  • 8. Strong financial position and excess capital Strong balance sheet $8.6 billion in cash and invested assets • Excess capital of $784 million, based on 170% MCT Loans • As at March 31, 2011, the debt to total capital Cash and short term notes 6% 4% ratio was 14.4%. Based on a debt to total capital ratio of 20%, approximately $241 million of Common shares additional debt capacity remains 13% • Solid ratings from A.M. Best, Moody’s and DBRS • Adequate claims reserves evidenced by consistent favourable development Fixed income Preferred shares 61% 16% High-quality investment portfolio • Approx. 99.0% of bonds are rated A or better • 80.4% of preferred shares are rated P1 or P2 • During Q1 $73 million in net investment income and market based yield of 4.0% Note: Invested asset mix is net of hedging positions All figures as at March 31, 2011 unless otherwise noted 8
  • 9. 12-month industry outlook We remain well-positioned to continue outperforming the Canadian P&C insurance industry in the current environment • Industry premiums are likely to increase at a similar pace as in 2010, with Premium growth mid-single digit growth in personal auto (driven by Ontario); upper-single digit growth in personal property (reflecting the impact of water-related losses and more frequent and/or severe storms); and low single digit growth in commercial lines (with no acceleration from 2010) • As a result of IFC’s disciplined pricing strategy, we are well-positioned to grow organically as other companies reduce their appetite for new business and market pricing becomes more rational • Despite the potential combined ratio improvement (driven by personal Underwriting lines), we do not expect the industry’s earnings to improve materially in 2011 • Our scale and pricing strategy have historically translated into a combined ratio advantage versus the industry • We do not expect improvement in industry ROEs in the near term (~7% in Return on equity 2010), as low yields could offset potential combined ratio improvement • We believe IFC is likely to outperform the industry’s ROE by at least 500 basis points in the next 12 months 9
  • 10. Four distinct avenues for growth Benefit from firming market conditions Develop existing platforms Personal lines • Continue to expand support to • Industry premiums remain inadequate in ON auto our broker partners • Home insurance premiums also on the rise • Expand and grow belairdirect Commercial lines and GP Car and Home • Evidence of price firming in the past year • Opportunity to gain share in mid-market • Transform BrokerLink by leveraging scale Consolidate Canadian P&C market Expand beyond existing markets Capital Principles • Approx. $1.1 billion of total acquisition capacity • Financial guideposts: long-term customer growth, IRR>20% • Stepped approach with limited near-term capital outlay Strategy • Build growth pipeline with meaningful impact in 5+ years • Grow areas where IFC has a competitive advantage Strategy Opportunities • Enter new market in auto insurance by leveraging strengths: 1) pricing, 2) claims and 3) online expertise • Global capital requirements becoming more stringent Opportunities • Industry underwriting results remain challenged • Emerging markets or unsophisticated targets in mature • Continued difficulties in global capital markets markets 10
  • 11. Conclusion: Intact Financial Disciplined pricing, underwriting, investment and capital management have positioned us well for the future • Largest P&C insurance company in Canada with substantial scale advantage in the market • Strong financial position • Excellent long-term earnings power • Organic growth platforms easily expandable • Well-positioned as industry pricing conditions continue to improve 11
  • 12. IFC’s acquisition of AXA Canada: Building a world-class Canadian P&C insurer
  • 13. IFC’s acquisition of AXA Canada: Building a world-class Canadian P&C insurer Strong strategic fit Financially compelling • Strengthens IFC’s premiums by over 40% • Management estimates IRR1 of 20% • Bolsters our risk selection and claims management • Acquisition is accretive to NOIPS2,3 in 2012; annual capabilities accretion of 15% expected in the mid-term3 • Capitalizes on a unique opportunity to combine two • Operational synergies in excess of $100 million (after-tax) best-in-class operators expected annually • Accelerates IFC’s growth profile with industry-leading • Strong annual cash flows from operating earnings underwriting performance • Bolsters proprietary distribution Numerous diversification benefits Solid financial position maintained • Strengthens commercial lines offering, presence • Improves our ability to outperform the P&C insurance and expertise industry’s ROE by at least 500 bps per year • Expands geographic footprint • Book value per share accretion estimated at 6% • Enhances strength of multi-channel distribution • Optimal deployment of our excess capital • Greater stability of earnings • Capital ratio remains strong with MCT of 200% • Increases bench strength of executive team 1 Internal Rate of Return, based on equity returns. 2 NOIPS = net operating income per share. A non-IFRS measure. Accretion based on consensus estimate of $4.78. 3 Excluding non-recurring restructuring costs. 13
  • 14. Leading position… Top 10 Canadian P&C insurance 6.5 companies by 2010 direct premiums written ($ billions) 3.3 2.4 2.4 2.3 2.0 2.0 1.9 1.7 1.6 PF Intact + Aviva TD RSA Co-operators AXA Wawanesa State Farm Economical Desjardins AXA Assurance Rank 1 2 3 4 5 6 7 8 9 10 Share 16.5% 8.4% 6.1% 6.0% 5.9% 5.1% 5.1% 5.0% 4.3% 4.2% Segmentation and claims management capabilities enhanced by increased scale Source: MSA Research for the 12 months ended December 31, 2010. Each insurers’ market share listed above includes all subsidiary entities consolidated under the parent company. Data excludes Lloyd’s, ICBC, SGI, SAF, MPI and Genworth. RSA includes GCAN. 14
  • 15. …Leading performance Return on equity (2010) Combined ratio (2010) Intact pro forma 14.9% Intact pro forma 94.8% Top 20 adjusted* 3.2% Top 20 adjusted* 105.0% Outperformance 11.7% Outperformance 10.2% *Excludes AXA *Excludes AXA Expands our outperformance versus the Top 20 P&C insurance industry benchmark1 Source: MSA Research for the 12 months ended December 31, 2010. Data excludes Lloyd’s and Genworth. 1 Top 20 P&C insurance industry benchmark is made up of the top 20 Canadian P&C insurers excluding Intact. Metrics are measured on an equity size-weighted basis. 15
  • 16. AXA Canada: Expanding our expertise − Offers a range of P&C and Life & Health insurance products through its relationships with 1,300 insurance brokers and 2,700 independent insurance advisors − The sixth largest P&C insurer in Canada with a 5.1% share in 2010 − Strong presence in provinces of Quebec, Ontario and British Columbia − Significant expertise in commercial lines 2010 P&C DPW by class of insurance 2010 P&C DPW by geography Other 1 Atlantic Canada Other2 Commerical auto Personal auto 7% Quebec 7% Alberta 1% 7% 38% 43% Liability 11% 12% British Columbia 11% Commercial property 18% Personal property Ontario 19% 27% Total 2010 P&C Direct premiums written = $2.0 billion 1Other (7%) includes Surety (3%), Marine (2%), Boiler (1%), Aircraft (0.3%), A&S (0.3%), and Fidelity (0.2%). 2Other (1%) includes the Prairies (1.0%) and the Territories (0.3%). Source: MSA Research for the 12 months ended December 31, 2010; AXA Canada. 16
  • 17. IFC + AXA: A winning combination • Greater earnings stability as a result of increased diversification: ‒ Higher exposure to commercial lines accomplishes an important strategic objective ‒ Less reliance on personal automobile insurance ‒ Improves geographic footprint in underrepresented areas (Quebec, British Columbia) Pro forma segmenation Pro forma segmentation by business line by geography IFC AXA Pro forma IFC AXA Pro forma Personal Auto 50% 38% 46% Ontario 46% 27% 41% Personal Property 24% 19% 22% Quebec 25% 43% 30% Commercial Auto 7% 7% 7% Alberta 18% 11% 16% Commercial P&C 19% 36% 25% British Columbia 5% 11% 7% Total 100% 100% 100% Atlantic Canada 4% 7% 5% Other 2% 1% 1% Total 100% 100% 100% Source: MSA Research for the 12 months ended December 31, 2010; AXA Canada. As measured by direct premiums written. 17
  • 18. IFC + AXA: Building a world-class Canadian P&C insurer Strong strategic fit: combining sophisticated underwriting and claims management, while enhancing our multi-channel distribution • Increased scale advantage bolsters our risk selection and claims management capabilities • Enhanced commercial lines mid-market offering, presence and expertise • Expanded geographic footprint in underrepresented areas • Improved ability to outperform the P&C insurance industry’s ROE by 500 bps per year Unique opportunity to combine two best-in-class operators in a financially compelling manner • Estimated internal rate of return of 20% • Expected annual accretion to operating earnings per share of 15% in the mid-term • Operational synergies in excess of $100 million (after-tax) expected annually 18
  • 20. P&C insurance is a $40 billion market in Canada 3% of GDP in Canada Industry DPW by line of business Home Commercial • Fragmented market: insurance, P&C, 26.6% 19.0% •Top five represent 37%, versus bank/lifeco markets which are closer to 65-75% •IFC is largest player with 11% market share, Commercial versus largest bank/lifeco with 22-25% other, 8.4% market share •P&C insurance shares the same regulator as the banks and lifecos Automobile, 46.0% • Barriers to entry: scale, regulation, manufacturing capability, market knowledge Industry – premiums by province • Home and commercial insurance rates unregulated; personal auto rates regulated in Alberta, 16% some provinces Quebec, 17% British • Capital is regulated nationally by OSFI Columbia, 9% • Brokers continue to own commercial lines and a Eastern large share of personal lines in Canada; direct-to- Provinces & consumer channel is growing (distribution = Territories, 7% brokers 67% and direct 33%) • 30-year return on equity for the industry is Prairies, 3% approximately 10% Ontario, 48% Industry data source: MSA Research excluding Lloyd’s, ICBC, SAF, SGI, MPI and Genworth. OSFI = Office of the Superintendent of Financial Institutions Canada Data as at the end of 2010. 20
  • 21. Economic uncertainties will affect industry profitability • Slow global recovery with significant The Canadian P&C industry can no longer downside risks count on high investment income • Continued volatility in financial, currency and commodity markets 14% • Financial systems still somewhat 12% vulnerable to downside shocks 10% • Uncertainties will put pressure on 8% P&C Industry profitability financial institutions’ capital 6% 3-5 year worldwide Government of 4% • Interest rates to remain low for the Canada bond yield 2% next 18 to 24 months 0% • A drop of 1% in investment income is 1989 1992 1995 1998 2001 2004 2007 2010 equivalent to a 2 to 3 point increase in Source: Insurance Bureau of Canada the combined ratio 21
  • 22. P&C industry 10-year performance versus IFC IFC’s competitive advantages Combined ratio 115% • Significant scale advantage Industry1 • Sophisticated pricing and underwriting discipline 105% 10-year avg. = 99.0% • In-house claims expertise 95% • Broker relationships 10-year avg. • Solid investment returns 85% = 95.3% • Strong organic growth potential 75% 01 02 03 04 05 06 07 08 09 10 20 20 20 20 20 20 20 20 20 20 Return on equity Direct premiums written growth 40% 240 220 10-year avg. 30% = 8.6% 200 10-year avg. 180 Industry1 20% = 17.6%2 10-year avg. 160 = 6.7% 10% Industry 140 10-year avg.1 120 0% = 9.9% 100 1 2 3 4 5 6 7 8 9 0 0 0 0 0 0 0 0 0 0 1 01 02 03 04 05 06 07 08 09 10 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 Year 2000 = base 100 1 Industry data source: MSA Research. excluded Lloyd’s, ICBC, SGI, SAF, MPI and Genworth. All data up to the end of 2010. 2 ROE is for Intact’s P&C insurance subsidiaries 22
  • 23. Historical financials IFRS Canadian GAAP (in $ millions, except as otherwise noted) 2010 2009 2008 2007 2006 Income statement highlights Direct written premiums $4,498 $4,275 $4,146 $4,109 $3,994 Underwriting income 194 54 117 189 404 Net operating income 402 282 361 457 531 Net operating income per share (in dollars) 3.50 2.35 2.96 3.61 3.97 Balance sheet highlights Total investments $8,653 $8,057 $6,605 $7,231 $7,353 Debt 496 398 - - - Total shareholders' equity (excl. AOCI) 2,686 3,047 3,079 3,290 3,421 Performance metrics Loss ratio 65.4% 70.0% 68.2% 66.2% 59.1% Expense ratio 30.0% 28.7% 28.9% 29.0% 30.3% Combined ratio 95.4% 98.7% 97.1% 95.2% 89.4% Net operating ROE (excl. AOCI) 15.0% 9.2% 11.3% 13.6% 16.8% Debt / Capital 14.3% 11.8% - - - Combined ratios by line of business Personal auto 98.1% 94.9% 95.9% 94.5% 87.3% Personal property 96.5% 109.0% 113.6% 102.2% 100.0% Commercial auto 86.0% 79.8% 87.2% 93.7% 86.9% Commercial P&C 90.7% 104.1% 85.3% 90.1% 85.2% 23
  • 24. Strategic capital management • Strong capital base has allowed us to pursue our growth objectives while returning capital to shareholders Quarterly dividend Capital priorities 8.8% 6.3% 3.2% • Acquisitions 0.40 14.8% $0.370 $0.340 • Dividends 0.35 8.0% $0.310 $0.320 0.30 53.8% • Share buybacks $0.250 $0.270 0.25 0.20 Share buyback history $0.1625 0.15 0.10 • 2011 – Board authorized renewal 0.05 of NCIB for an additional 5% - • 2010* – Repurchased 9.7 million 2005 2006 2007 2008 2009 2010 2011 shares for a total of $433 million • 2008 – Repurchased 4.6 million shares for a total of $176 million • 2007 – Completed a $500 million Substantial Issuer Bid * Feb. 22, 2010 – Feb. 21, 2011 24
  • 25. Cash and invested assets Asset class Fixed income Preferred shares Federal government and agency 29.0% Fixed perpetual 40% Corporate 34.6% Perpetual and callable floating Cdn. Provincial and municipal 27.1% and reset 42% Supranational and foreign 8.1% Fixed callable 18% ABS/MBS 1.1% TOTAL 100% Private placements 0.1% TOTAL 100% Quality: 100% Canadian Approx. 80.4% rated P1 or P2 Canadian 88% United States 1% Int’l (excl. U.S.) 11% Common shares TOTAL 100% Quality: 99% of bonds rated A or better High-quality, dividend paying Canadian 100% Canadian companies. Objective is to capture non- taxable dividend income As of March 31, 2011 25
  • 26. Long-term track record of prudent reserving practices Rate of claims reserve development • Quarterly and annual (favourable prior year development as a % of opening reserves) fluctuations in reserve 9% development are normal 7.9% 8% • 2005/2006 reserve development 7% was unusually high due to the 6% 4.9% 4.8% favourable effects of certain auto 5% 4.0% insurance reforms introduced 4% 3.3% 3.2% 2.9% during that time period 3% 2% • This reflects our preference to 1% take a conservative approach to 0% managing claims reserves 2004 2005 2006 2007 2008 2009 2010 Historical long-term average has been 3% to 4% per year 26
  • 27. Scale translates into superior CAT management capabilities and faster speed-of-response CAT response Customers MODEL • Largest network of preferred providers: • Focus on getting customers • More than 600 auto and 500 property back on track: suppliers in the Rely Network •24/7 Claims teams • Prefer larger-scale suppliers with IFC Advantage •Pro-active staff ramp-up abundant capacity and national reach during weather alerts • Faster response •Networking of call centres • Shorter claims cycle ( 93% service level) • Lower cost Contractors • Greater control Operations • Superior service • Moving up supply chain: • Largest claims team in Canada • National price contracts/ with over 2,000 employees: discounts on labour and high- • Dedicated internal CAT teams volume materials like flooring, and mobile staff from other auto parts, etc. regions • Set-up a paintless dent repair • Field adjusters on site within shop in 2-3 days, including rental Supply chain few hours cars brought from other areas, if • Quick response, setting up needed temporary offices in area of CAT when necessary 27
  • 28. Recent CAT: May 15, 2011 in Slave Lake, Alberta • Wildfire forced the complete evacuation of Slave Lake's 7,000 residents; considered the largest displacement of this type in the province's history • Intact opened three mobile claims centres following the devastating wildfires which were staffed with community response teams to help customers begin the claims process and start to get their lives back on track • As of June 1, 2011 there were 1,004 total claims: − 705 personal property claims − 212 auto claims − 87 commercial property claims • Preliminary estimates indicate that the after-tax cost of the Slave Lake wildfires in Q2, net of reinsurance, will likely amount to between $45 and $55 million or 40 to 50 cents per share 28
  • 29. Experienced and united leadership team Years In Years With Industry IFC Brindamour, Charles President & CEO 18 18 Beaulieu, Martin SVP, Personal Lines 23 23 Black, Susan SVP, Chief HR Officer 3 3 Blair, Alan SVP, Atlantic Canada 27 27 Coull-Cicchini, Debbie SVP, Ontario 6 6 Désilets, Claude Chief Risk Officer 29 21 Gagnon, Louis President, Intact Insurance 18 4 Garneau, Denis SVP, Quebec 22 8 Guénette, Françoise SVP, Corporate & Legal Services 22 13 Guertin, Denis President, Direct to Consumers Distribution 26 26 Hindle, Byron SVP, Commercial Lines 32 10 Iles, Derek SVP, Western Canada 38 20 Lincoln, David SVP, Corporate Audit Services (Canada) 32 14 Ott, Jack SVP, Chief Information Officer 29 14 Pontbriand, Marc Executive Vice President 13 13 Provost, Marc SVP & Managing Director IIM and Chief Investment Officer 27 13 Tullis, Mark Chief Financial Officer 32 12 Weightman, Peter President, BrokerLink 24 24 29
  • 30. Investor Relations contact information Dennis Westfall Director, Investor Relations Phone: 416.341.1464 ext 45122 Cell: 416.797.7828 Email: Dennis.Westfall@intact.net Email: ir@intact.net Phone: 416. 941.5336 or 1.866.778.0774 (toll-free within North America) Fax: 416.941.0006 www.intactfc.com/Investor Relations 30