IDN CIOs Scope, Requirements And Priorities
- 1. Information Systems Department “Dedication to Others” 9 July 2003 thru Apr06
- 2. IM Plan Goal: Provide superior IM and IT Service and Support to the Medical Campus Objectives: 1. Leverage Technology to increase clinical efficiency 2. Resolve Customer Requests Software, Hardware Problems Printer, FAX, 000, Telephone, TV, Computer (hardware/software), Copier, Cell Phone, Network) within 8 business hours 3. In-process Staff within 24 business hours (training - account creation) 4. Out-process Staff within 8 business hours 5. Order ADPE within 24 business hours of receipt, issue within 16 business hours receipt 6. Provide Forms and Publications within 8 business hours of request, reduce requests by 95% 7. Provide One-stop shop for problem resolution 8. Comply with Laws, Regulations and Procedures
- 3. Agenda • Scope ofService – Staffing – Workload – Budget • Governance • Three biggest challenges in short term • How can the CEO assist IMD
- 4. Scope of Service • 20 mile radius for the Medical campus • 29 separate buildin000 • 3 remote sites (6 hours travel time) • Support and Services for 5 of the 6 IMAs – ADPE and systems – Library – AV Equipment – Forms and Publications – Telecommunications – Planning, Security and Budgeting
- 5. Staffing * Template Components Standard Benning Shortage Number of Productive Hours Per Year 1,880 Hours 9 3 increase Average Monthly Support Hour For: 1410hrs/740 required Systems Requiring Minimal Support 10 Hours 22 Systems Requiring Moderate Support 25 Hours 4 Systems Requiring Extensive Support 60 Hours 7 Users per Mail Administrator 1,000 Users 1.5 .8 increase Users per Help Desk Analyst 100 Users 8 1 increase (3 FTE) Devices per PC Technician 500 Devices 1 (3 FTE) Phones per Voice Technician 1,000 phones BASSOPs Monthly VTCs per Video Technician 80 VTCs 20 *AMEDD Booz Allen Staffing study
- 6. Work Load Information Systems Branch Administrative Services • 1500 customer requests a month • 2,480 Phone Numbers and an ACD • 1,800 Mail Accounts • 501 000s • 1,331 Customers (Fort Benning MHS) • 37/6 Cell Phones • 1300/1,450/1,550/1630 Workstations • 7 Blackberries • 30 Laptops • 100 Patient/Cable TVs • 20 VTCs a month • 1,059 PINs • 446/346/30VTs • 10,000 Mail Pieces Routed Monthly • 247/200/107/0 CIS Terminals • 640 Forms and overprints • 500 Peripherals • 74 Copiers • 3300 device network • 4000 Information Calls Monthly • 5/7 Systems with extensive staffing • 100 Administrative Actions • 3/4 Systems with moderate staffing • 19/22 Systems with minimal staffing Library • 17,000 Annual Attendance Library Plans, Resources & Security Branch • 1,300 Inter-library loans • 400 plus purchase orders • 2,000 Books, and Subscriptions
- 7. Governance Information Management Guidance Council When: Last Wednesday of the Month Who: Div/Dept Chiefs –Chair COO What: • Report to the Customers on the objectives of the Information Management Plan in the form of metrics that are measured monthly • Approve capital automation expenditures for recommendation to the EXCOM for approval • Provide Information on activities and up coming events that will affect the customer • Maintain JCAHO standard IM1 -5 Clinical Information Systems Super Users Group Information Assurance Security Officers When: 1st Month of the Qtr When: 3rd Tuesday of the Month Who: 1 per DIV/DEPT Chair – IAM Who: Functional Champions and Technical POCs for the What: Provide a knowledgeable customer that can assist in clinical systems Chair – Informatics Nurse the Information Assurance program and basic What: Ensure clinical processes and expectations are in computer support. line with technical capabilities while communicating requirements for change
- 9. SEA 9200-234 SEA 9200-160 SEA 9200-831 SEA 9200-112 SEA 9200-443 SEA 9200-531 SEA 9200-731 SEA 9200-931 SEA 9200-370 470 470 470 470 470 470 470 470 470 470 470 470 470 470 470 470 470 470 470 SEA 9200-637 470 470 470 470 SEA 9200-54 470 470 470 Passport Passport SEA 9204 SEA 9230 SEA 9222 8600 470 X 2 3030 470 470 8600 SEA 3306-2 Core A Core B 470 SEA 9224 470 470 x 2 SEA 3306-1 SEA 9200-81 SEA 9240 8 port 470 470 Mux 8606 470 470 470 SEA 9205 450 OADM SEA 3020-1 470 2004 8 port Mux 470 470 470 SEA 3216-7 470 470 SEA 9203 Sand Hill DCO 470 PACS 380 F Passport Mail SEA 2298-1 Server 8600 Server SEA 3255-54 3030 T1 CHCS Server Switch 8 port Mux 470-24 470 SEA 2412-1 Indian Hut Server 10Mb SEA 3415-1 Cabletron BLDG 479 470 470 Bldg 3105 Main Post DCO SEA 2615-7 8 port SEA 9052-23 Mux OADM 470 470 Passport SEA 2828 SEA 2616-108 Kelly Hill Soldiers Plaza DCO 8 port 8600 SEA 266-5 ELS100 470 Mux T1 DCO 8 port 3Com SEA 2625-5 380 F Mux 2800 Hut ELS 100 470 BLDG 479 Cabletron ELS 100 SEA 2630-108 SEA 2750-1 470 SEA 265-5 SEA 2822-11 SEA 2636-6 SEA 2631-103 10Mb 470 470 470 470 SEA 324-3 470 470
- 10. SEA 9200-443 SEA9200-531 SEA 9200-637 SEA 9200-731 SEA 9200-831 SEA 9200-931 SEA 9203-104B 470 X 2 470 X 2 470 X 2 470 X 2 470 X 2 470 X 2 470 X 2 SEA 9200-54 SEA 9204-104B 470 X 5 470 X 2 SEA 9200-55 MACH Server Room 9200-29 SEA 9205-102 470 470 X 2 SEA 9200-81 SEA 9206-12 470 X 4 470 SEA 9200-160 Passport Passport SEA 9222-1 470 X 2 8610 8610 470 Core A Core B SEA 9224-5 SEA 9200-112 470 X 2 470 X 2 8 port SEA 9230-1 SEA 9200-174-41 DSL Mux 3030 470 X 3 SEA 9200-29 (9208) SEA 9240-124 SEA 9200-178-16 R1 OADM 8106 470 X 2 470 X 3 8 port Mux SEA 9200-178-16 R2 470 Future 2005 Security Suite Kelly Hill DCO OADM 9072 SEA 9052-23 470 X 2 SEA 9200-234 R1 PACS 470 X 5 Server Passport 8610 DSL SEA 9200-234 R2 Server Switch CHCS SEA 3020-1 470 Server 470 SEA 9200-370 FDDI CIS FDDI Switch SEA 3216-7 470 X 3 470 Server Sand Hill DCO 3000 SEA 3255-54 SEA 2615-7 470 380 F 470 SEA 3306-12 SEA 2616-108 Main Post DCO 479 470 X 2 SEA 2412-109 8 port 470-24 470 Mux SEA 3306-130 470 Indian 8 port SEA 2625-5 SEA 2298-2 Head Hut Passport Mux 470 Soldier’s Plaza 470 DCO 8856 470 (2400) 8606 2800A SEA 3415-10 Hut SEA 2630-108 SEA 479 SEA 266 SEA 2828-150 470 380 F T1 470 3Com SEA O3949 Bldg 880/1678 470 SEA 2636-6 10Mb 10Mb Bldg 100 10Mbps Transceiver 3Com Transceiver SEA 2822-11 470 SEA 2750-1 SEA 324-3 SEA 265-5 SEA 2631-103 470 470 470 470 470
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- 12. AF 8 SA/NM AVTR AVTR IASO SA/NM Name Position Grade Series hour Level Miscellaneous Account Training Level I Pretest CBT II Help Desk 000-7 335 IAM 000-11 2210 YES Aug-05 Aug-95 N/A May-06 DITYVAP IMO MAJ 70D Oct-00 N/A IT Spec 000-9 2210 Jul-03 N/A IT Spec 000-9 2210 Jun-03 N/A IT Spec 000-9 2210 Jun-03 May-04 IT Spec 000-9 2210 Jul-03 N/A IT Spec 000-9 2210 Jul-03 N/A IT Spec 000-11 2210 SA 000-11 2210 YES Aug-05 Apr-04 Apr-04 May-06 AGFA SA Course SA 000-11 2210 YES Get Cert GetCert Computer User Sec SA Cont N/A YES Aug-05 Jul-03 Sep-04 Jan-05 SA Cont N/A NO Aug-05 Nov-03 Sep-04 Feb-05 Sec+Certification Intern N/A N/A NO SA Cont N/A YES Aug-03 May-04 SA 000-11 2210 YES Aug-05 Get Cert Sep-00 SA Cont N/A YES Aug-05 Jul-03 May-04 SA 000-11 2210 NO Aug-05 Jul-03 Sep-04 Jul-05 Aug-05 SA Cont N/A YES Aug-05 Jul-04 Sep-04 SA 000-11 2210 YES Aug-05 Oct-03 May-04 Dec-03 Oct-03 SA 000-11 2210 YES Jul-03 Apr-04 Jul-05 Aug-05 SA 000-12 2210 YES Sep-03 Sep-04 May-06 Only System Administrators are required to take the AF 8 hour CBT
- 13. Budget • S&E 56K – Contracting reoccurring expenses • No life-cycle management from IMD – Year-end, CEEP and EXCOM – 91% of staff happy with Command’s APDE program (IMD Needs Assessment MAR05)
- 14. Three Challenges in Short Term • Non-programmed life cycle of ADPE and Software • Department Motivation – Staffing shortage on the helpdesk • Integration of Clinical Informatics • XP conversion and CAC reader fielding • Sustainment of Organization for future • Proliferation and Growth of Automation
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- 16. How Can theCEO Assist IMD • CEOs influence to utilize the intranet and standard PC • Consider the upgrade of our (3) 000-335-07s to 000-2210-09s and (1) lateral to that series • Approve Furniture Package • Support Service Priorities consider 2 FTEs for helpdesk • Foster Governance Process for Capital Expenditures (Automation CEEP list)
- 17. Rating Priority Cost Description What does it do Status Supports Utilizes technology to alert providers of high risk 4 1 183K Alerts Module for CIS Awaiting funding Patient Safety inpatients Put in place ADPE Allow for customers (both IMD and hospital Decrease Customer 52 10 70K Hardware service personnel) to receive service on printers, faxes, Awaiting funding Resolution Time contracts servers and network HW Digitizes Documents Reduce space requirements to maintain paper 96 11 40K in Areas of the Awaiting funding Customer Flexibility records Hospital 70 Dell Computers 8 N/A 85K Replace Computers over 4 years old Out for bids OCT 06 Infrastructure FY 07
- 18. MAJ LOUIS JSCHWARTZ 2004 000-3529 000 495-7313 Home/Cellular 000 000-0730 Laster Walker, 000-12 Nick Davis Rhonda Cole, 000-9 Beverly McMaster, 000-11 000-3509 000-3846 000-3211 000-4438 000 327-2545 000 571-8831 000 291-1150 000 989-3771 000 000-6786 000 877 203-0693 000 000-6789 Vicki Edwards Jo Tischner, 000-9 Linda Rustin, 000-11 Donna Jacobs Abby Davis, 000-6 Susan Waldrop, 000-7 000-3851 000-3525 000-3516 000-3845 000-3891 000-3533 000 448-7816 000 563-5537 229 649-2416 000 653-1408 000 322-2633 No Home Phone 000 000-6549 000 000-6787 000 000-0400 Drucye Price, 000-7 Priya D. Lal, 000-11 Terri Cook, 000-9 Anglia Soza Walter Cliatt, 000-5 000-3522 000-4479 000-1921 000-3849 000-3887 000 563-9644 000 561-7775 000 297-1750 000 000-0401 000 563-9363 000 000-6788 000 000-6791 000 000-6506 Dena McKee, 000-7/9 Michael Summers, 000-11 Tori Funk, 000-9 Dwen Faulkner, 000-5 000-4385 000-4807 000-3847 000-0001 000 568-7077 000 596-1000 000 298-2696 000 561-3654 000 000-6790 000 000-6784 000 000-7622 Pat Williams, 000-7 Dave Braden, Contr Andy Johnson, 000-4 000-3892 000-3518 000-3089 000 569-7713 000-0300 000 689-1065 000 000-6792 000 000-0305 Merle Simmons, 000-7/9 Sonia Soto, 000-4 000-3522 000-3531 000 332-4209 000 568-9465 000 000-0403 000 000-0392 Ruby Shelton, 000-7 James Smith, WG-5 000-4699 000-1704 000 563-9222 000 000-0377 000 000-6793
- 19. MAJ Louis J.Schwartz 000-3529 000 332-6005 Home/Cellular MAJ Placidia M. Clark 000-4052 Informatics Nurse 2005 Laster Walker, 000-12 Rhonda Cole, 000-9 Beverly McMaster, 000-11 000-3509 000-3211 000-4438 000 327-2545 000 291-1150 000 989-3771 000 000-6786 000 000-6789 Vicki Edwards, 000-11 Priya D. Lal, 000-11 Nick Davis Terri Cook, 000-9 Dave Braden, Contr Abby Davis, 000-6 Walter Cliatt, 000-5 Susan Waldrop, 000-7 000-3851 000-4479 000-3846 000-1921 000-3518 000-3891 000-3887 000-3533 000 448-7816 000 561-7775 000 571-8831 000 297-1750 000 685-2180 000 322-2633 000 563-9363 000 683-1744 000 000-6549 000 000-6791 000 000-9266 000 000-0300 000 000-0730 000 000-6506 Jo Tischner, 000-9 Keith Panco, 000-11 Donna Jacobs Tori Funk, 000-9 James Dartez, Contr Dwen Faulkner, 000-5 Vacant WG-5 000-3525 000-3516 000-3845 000-3847 000-3523 000-0001 000-1704 000 563-5537 000 448-0467 000 653-1408 000 298-2696 Cell 281 413-8421 000 562-8693 00000000000 000 000-6787 000 877 203-0693 000 000-0500 000 000-7622 000 000-0377 Greg Saddler Dena McKee, 000-9 Mike Summers, 000-11 Jamie Langford Chris Cooper, 000-4 000-4602 000-4385 000-4807 000-3849 000-3089 000 000-0485 000 568-7077 000 596-1000 000 568-6846 000 561-6378 (Not for Recall Roster) Vacant, 000-4 000 000-6790 000 000-6784 000 000-0401 000 000-7871 Merle Simmons, 000-9 Vacant, 000-11 Tiffany Heaward, 000-4 Vacant, 000-4 000-3522 000-3425 000-2041 000-2040 000 568-0653 000-000-0000 000 332-4209 000 000-000 000 000-0403 Vacant, 000-4 Drucye Price, 000-9 Vacant, 000-4 Kevin Applegate, 000-11 000-2041 000-2041 000-4494 000-000-0000 000-3425 000-000-0000 000 563-9644 000 000-0326 000 000-8727 (Not for Recall Roster) Sonia Soto, 000-4 000-3531 Pat Williams, 000-9 000 568-9465 000-3892 000 000-0392 000 569-7724 000 000-6792 Vacant, 000-7 000-4699 Re-Alignment 000-000-0000 000 000-0000 New Position Abolished Position
- 20. LTC Placidia M.Clark 544-3891 MAJ Louis J. Schwartz 544-3529 2006 706-563-2846 706 332-6005 Home/Cellular Cell 706 464-0103 Laster Walker, GS-12 Rhonda Cole, GS-11 Beverly McMaster, GS-11 Abby Davis, GS-7 544-3509 544-3211 544-4438 544-1557 706 327-2545 334 291-1150 706 989-3771 706 322-2633 Pager 317-6786 Pager 317-6789 Pager 317-0730 Vicki Edwards, GS-11 Priya D. Lal, GS-11 Nick Davis, Contr Terri Cook, GS-9 Dave Braden, Contr Susan Waldrop, GS-7 Chris Cooper, GS-4 Walter Cliatt, GS-5 Valencia Scafe, GS-4 544-3851 544-4479 544-3846 544-1921 544-3518 544-3533 544-3089 544-3887 544-4564 334 448-7816 706 561-7775 706 571-8831 334 297-1750 706 685-2180 Pager 683-1744 706 561-6378 706 563-9363 Info Desk Pager 317-6549 Pager 317-6791 Pager 317-9266 Pager 317-0300 Pager 317-7871 Pager 317-6506 Dena McKee, GS-9 Keith Panco, GS-11 Donna Jacobs, Contr Tori Funk, GS-9 James Dartez, Contr Sonia Soto, GS-4 Mike Chapman, WG-5 Stephanie Mitchell GS-4 544-4385 544-3516 544-3845 544-3847 544-3523 544-3531 544-1704 544-4564 706 568-7077 334 448-0467 706 653-1408 334 298-2696 Cell 281 413-8421 706 568-9465 334 475-2117 706 687-3847 Pager 317-6790 Pager 317-6787 Pager 317-0255 Pager 317-0500 Pager 317-0392 Pager 317-8857 Info Desk Drucye Price, GS-9 Michael Summers, GS-11 Jamie Langford, Contr Greg Saddler, Contr Zahaan Quyaam, Intern Dwen Faulkner, GS-5 544-4494 544-4807 544-3849 544-4602 Network Eng. Interin 544-3171 706 563-9644 706 561-0856 706 568-6846 Pager 317-0485 544-3523 706 562-8693 Pager 317-0326 Pager 317-6784 Pager 317-0401 (Not for Recall Roster) Pager 317-7622 Merle Simmons, GS-9 Keisha Atwood, GS-11 , Contr 544-3522 544-5510 544-4602 706 332-4209 706 507-2096 Pager 317-0485 Pager 317-0403 Pager 317-7628 (Not for Recall Roster) Jo Tischner, GS-9 Kevin Applegate, GS-11 544-3525 544-3425 706 563-5537 Pager 317-8727 CIO and C, Plans and Res. (Not for Recall Roster) Informatics Nurse Admin Officer Pat Williams, GS-9 DBA IS Helpdesk 544-3892 544- 706 569-7724 Pager 317- Sys Admins. Pager 317-6792 Vacant Clinical Sys Admins. Trainers Gloria Burgess, GS-7 544-4699 Network Engineers 706-615-1945 Library Pager 317-8404 Mail Room Computer Ass't GS-7 Information Desk 544- Pager 317- Telecom Sup Vacant Re-Alignment New Position
- 21. Information Systems Department “Dedication to Others” 9 July 2003 thru Apr06