2. Customer contact is changing
The easiest way to start
an online meeting!
• Traditional:
• Costs > EUR 250
• Little grip o the actual conversation
• Online / phone:
• Cheap
• Less grip on customer
• Remote advice:
• Affordable
• Professional and personal
• Data is logged and confirmed
• Conversion is 1.3 x better
• Customer assessment: 8.3
Gartner predicts that
by 2020, that it is likely
that of the 18 million
salespeople in the
United States, there
will be only about 4
million left.
Personal contact is still
a major influence.
3. Scripts increase conversions
The advisor invites the customer.
The customer clicks and sees
the advisor on screen.
• Step by step advice:
• Short presentation
• Assessment of customer situation
• Gather customer data and wishes
• Confirm and follow up meeting
• Present advice
Meetings are confirmed in an
email.
Documents, customer profile
and meeting summary as
attachment.
Customer receives all info in
one go.
The easiest way to start
an online meeting!
4. Applications
• A financial advisor assists a customer with his life
insurance policy and risk profile.
• An accountant guides a customer remotely through his
online accountancy software and financial results.
• A salesman advices the customer about the proposition.
The easiest way to start
an online meeting!
5. idiligo for the user and the customer
Easy to use.
Controled by the advisor.
Professional in your
identity.
idiligo is: presenting documents, sharing websites
and using advanced scripting.
The easiest way to start
an online meeting!
6. idiligo for the organisation
• idiligo is cloud-based (Saas):
• Implementation without IT; No software;
• Implementation within days;
• idiligo is safe:
• Fully redundant ISO 27001 datacenters (SaaS);
• Automatic removal of customer data;
• idiligo functions stand-alone without impacting existing systems;
• idiligo offers extended reporting;
• idiligo can be integrated in your own systems (API);
• High availability with corporate SLA .
The easiest way to start
an online meeting!
7. “I speak 2 languages,
Body and English”
Mae West
“The first problem of
communications is getting
people’s attention”
Chip Heath, Made to Stick
8. The company
• Founded in 2011 as supplier of web based contact
solutions
• Awarded Cool Vendor by Gartner for its innovative
business solution
• Headquartered in Amsterdam, NL
The easiest way to start
an online meeting!
9. “The most important thing
in communication is to
hear what isn’t being said”
Peter Drucker
11. The COO of a large insurance company:
“92% of all customers we adviced during an idiligo session prefers
to have the next meeting again with idiligo. This, combined with our
operational savings, makes idiligo for us the ideal solution for
personal contact.”
