Integrate IBM Connections with Skype for Business - Social Connections 14 in Berlin, October 2018

1. Enable Digital Work. Form Data to Results. Shape IT for Business
Smart Accelerators for Your Growth
Berlin, October 2018
Alin Ioanovici, Andreas Weinbrecht
@beaservices1
It’s not IBM or O365 – integrate and embrace

2. PLATINUM SPONSORS
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3. PAGE 03
Introduction

4. Andreas Weinbrecht
Account Manager
Focus IBM Collab. Solutions
Bleeding Yellow since 1997
IBM Champion 2018
Beck et al. Services in Munich
Alin Ioanovici
Developer
SysAdmin
GO
Linux
Python
OpenSource
Beck et al. Services in Romania

6. IBM Connections at Continental
• IBM Connections „ConNext“ since 2013
• with Beck et al. as implementation partner
and support provider
• Adoption Rate
• more than 120.000 users today
• more than 70.000 active users daily
• Success
• Easy access – everyone is enabled
• Keep colleagues on the same page
• Share ideas, knowledge and experience faster
• Connect with people and teams across the organisation
• Find experts faster
“ConNext will
transform our
communication
culture.”
“ConNext enables
flexible and effective
communication
throughout
Continental.”

7. It’s not IBM or O365 – integrate and embrace
• It‘s not black or white – take the best solution and integrate it
• O365 Skype for Business integration in IBM Connections is just one possibility
• Think of other integrations for
• Files
• Activities (talk to the Kudos guys)
• O365 Teams
• …
• Focus on the purpose and meaningful use cases and Employee Experience

8. PAGE 08
Objectives

9. This presentation
•Many slides
•Not every slide will be explained in detail
•Take it as starting point for your integration
•The solution was a team effort with competences
from different areas

10. Objective

11. Prerequisites
• Azure Active Directory Seamless Single Sign-On is set up
• Register Connections with Azure
• 3rd party cookies from (login.microsoftonline.com) are not blocked in the user
browser(s)

12. PAGE 012
O365 and Azure activities

13. Make sure the SSO to O365 works
• Screenshot 1: SSO working (login screen with user already filled in)
• Screenshot 2: SSO not working (login screen which asks for user and password)

14. Register Connections with Azure
• Open Azure portal:
https://portal.azure.com
• Choose your Azure AD tenant by
selecting your account in the top
right corner of the page.
• In the left-hand navigation pane,
choose More Services, click App
Registrations.

15. Register Connections with Azure
• Click New application registration

16. Register Connections with Azure
Fill in the requested fields:
• Name: ConNext Skype integration
• Application type: Web app / API
• Sign-on URL: https://connext.conti.de
• and press Create to create the new application.

17. Register Connections with Azure
• Configure the application further by selecting the new created application from
the list.

18. Register Connections with Azure
• In Reply URLs add the 3 ConNext systems:
• Dev Layer
• Quality Layer
• Productive Layer

19. Register Connections with Azure
• Allow Skype for Business Online API Access
• In section API ACCESS, click Required permissions and click Add.

20. Register Connections with Azure
• Allow Skype for Business Online API Access
• Click Select an API, click Skype for Business Online (Microsoft.Lync), click Select

21. Register Connections with Azure
• Allow Skype for Business Online API Access
• In Select Permissions, tick Read/write
Skype user contacts and groups
(Required to retrieve user status)
and click Select
• Click Done to save the permissions.

22. Register Connections with Azure
• Edit the Manifest to allow OAuth implicit flow
• Edit the Manifest file
• Search for the line “oauth2AllowImplicitFlow”
• Set the property to true
• Save the modified manifest file

23. Register Connections with Azure
• Construct the consent URL and grant all users
access to Skype for this application:
• Use the following URL, append the Application ID
and open it with a browser
https://login.microsoftonline.com/common/oauth2
/authorize?response_type=id_token&redirect_uri=
https://connext.conti.de/connections/resources/we
b/de/conti/skype/index.html&response_mode=for
m_post&resource=https://webdir.online.lync.com&
prompt=admin_consent&client_id
• As Administrator, answer the question to grant all
users within your organization to use the Skype
application with “Accept”. When the permission
was given, no visual sign exists. You get redirected
to the same page again.

24. Register Connections with Azure
• Get the Application ID and send it back to the requestor. (Please copy the ID as
text). This ID is required to use the API.

25. PAGE 025
The Code

26. The code – Modified Connections files
WebSphere/AppServer/profiles/Dmgr01/config/cells/ICCell01/LotusConnections-
config/profiles-types.xml

27. The code – Modified Connections files
WebSphere/AppServer/profiles/Dmgr01/config/cells/ICCell01/LotusConnections-
config/profiles/templates/profileDetails.ftl

28. The code – Modified Connections files
/WebSphere/AppServer/profiles/Dmgr01/config/cells/ICCell01/LotusConnections-
config/profiles/templates/commonUtil.ftl

29. The code – Modified Connections files
/opt/IBM/WebSphere/AppServer/profiles/Dmgr01/config/cells/ICCell01/LotusCon
nections-config/profiles/templates/commonConti.ftl

30. The code – Java plugin standard files
• data/shared/provision/webresources/de.conti.skype_1.0.0/META-
INF/MANIFEST.MF
• data/shared/provision/webresources/de.conti.skype_1.0.0/plugin.xml
• data/shared/provision/webresources/de.conti.skype_1.0.0/readme.txt
b/data/shared/provision/webresources/de.conti.skype_1.0.0/readme.txt

31. The code – Added files
data/shared/provision/webresources/de.conti.skype_1.0.0/resources/index.html

32. The code – Added files
data/shared/provision/webresources/
de.conti.skype_1.0.0/resources/skype
.css

33. The code – Javascript, App config
data/shared/provision/webresources/de.conti.skype_1.0.0/resources/skype.js

34. The code – Main block

35. The code – Get current user details

36. The code – We use the iframe

37. The code – Retry until O365 token

38. The code – Login into Skype then search

39. The code – If login fails, try again

40. The code – Finally, search for the user, display status

41. PAGE 041
Lessons Learned

42. Obstacles and Leason Learned
• Proper dev/test infrastructure (credentials)
• 3rd party cookies were blocked
• The proof of concept is the end product
• Something fails? Try again! (login, status)
• There is a delay of getting the status, maybe it’s not a good idea to put it into a
hover popup.

43. PAGE 43
Which Questions Do You Have?
What is still unanswered? Where should we dive deeper?.

44. PAGE 044
Beck et al. Services

45. BeaS DNA
Smart Accelerators
BeaS Group
Digital Work
Facts
Customer Centricity
Main Partners
Adaptive IT
Working Culture
Some Customers
Beck et al. Sedcard
Customer
centricity
Service
Orientation
Passion
Collabora-
tion
Foundation 1999
Employee 85 (45 in D)
Revenue 2016 € 7 millions
Shareholder &
Managing
Director
Mr. Siegfried
Lautenbacher
• Human to human services
• Thinking from customer points
• Cooperation for success
• Serve the needs of the
customers
• Curiosity and passion are the
most important prerequisites
for success
• Nothing is unchangeable
• Take responsibility
Beck et al.
Services GmbH
Beck et al. Services
Schweiz AG
Beck et al.
Services
Brazil
Beck et al.
Services
Romania
Working collaboratively
Digital Collaboration
Platforms
Digital Workplace
Organisational Design
Lifeblood of digitization
Conversational Platforms &
Bots
Cognitive Business
Business Ecosystem Networks
Technical foundation
Operational Analytics & IoT
IT Modernisation
Cloud based IT
Digital Support
Our Smart Accelerators address
the three critical requirements
for Digital Business
Management summary: Beck et al. Services is an entrepreneur-led IT consulting firm of the digital kind
PAGE 45

46. PAGE 46
A short history of our company
Compared with many other companies in our industry we have a long track record.
1989
Start
200 years after the French Revolution, July
14th 1989, four students founded the Beck
et al. business consulting company.
1993
Groupware - our move into IT
We fell in love with Ray Ozzies “Lotus Notes” as
we immediately realized the enormous impact of
technology on collaboration. The title of our
book was “Groupware: Technologies for the
learning organisation”
2000
Beck et al. Services
We founded Beck et al. Services with
business focus on multilingual Service Desk,
IT Operations and Managed Services. First
customer: Continental AG

47. PAGE 47
2005
Set up of Romanian subsidiary
We set up a subsidiary in Cluj-Napoca, Transylvania,
the Silicon Valley of Romania. In addition to the
work in common projects with Germany, Cluj has a
growing local business
2009
Set up of Beck et al. South America
With our subsidiary in Florianópolis, Brazil, we started
to deliver services in Latin America markets. Floripa is
a good source for highly qualified IT people
2015
Focus on Social. Cloud. Analytics.
Digital transformation is a challenge. We have strong
experience in three main components to transform a
company’s business for the Digital Era:
Social Collaboration, Cloud and Analytics
Smart Accelerators for your Growth
Enable Digital Work. Form Data to Results. Shape IT for Business

48. PAGE 48
Office Locations
Headquartered in Munich, subsidiaries and offices all over the world (March 2018).
Munich (HQ)/ Saarbrücken
Original 65 employees. Additional
location near Hannover, delivers
Services in DACH and Western Europe
Urdorf, Switzerland
Sales Office near Zurich
Cluj-Napoca, Romania
Since 2006, 25 employees,
delivers services in CEE
Florianópolis, Brazil
Since 2009, 10 employees, delivers
Services in the Americas
Business Semantics, L.A., USA
Small R&D Lab, BeaS is shareholder,
not consolidated in BeaS figures
Finantix Italy & Asia, in
Venice, Hong Kong, Singapore
60 people, strategic partnership between
Beck et al. & Finantix
Own subsidiaries through associated companies

49. PAGE 49
Smart Accelerators for your Digital Business
Form Data to Results
Social Analytics
Cognitive Business
Meaningful Mining
Shape IT for Business
IT Operational Analytics & IoT
IT Modernisation
Cloud based IT
Digital Support Services
Enable Digital Work
Cloud Office Eco Systems
MS Office 365
Conversational Business Platforms
Organisational Design
Beck et al. is an IT service provider and consultant that helps its customers amplify their business

50. PAGE 050
Smart Accelerators for your Digital Business
With our offering we address three main prerequisites of the Digital Transformation
Customer Centricity
Adaptive IT
Digital Work Conversational Platforms & Bots
Cognitive Business
Business Ecosystem Networks
IT Operational Analytics & IoT
IT ModernisationCloud based IT
Digital Support
Collaboration Platforms
Digital Workplace
Organisational Design

51. Current Map of Competencies
We’re constantly improving our know-how in technologies, methods and roles – and rely on a reliable partner ecosystem where needed
Digital Work
Customer Centricity
Adaptive IT
Monitoring
Nexthink
CA UIM
Nagios
Splunk
PRTG Network
...
Artificial Intelligence
Natural language processing
Computer linguistics
Valuescope
Web Analyzer
Deep learning
Hadoop
Basics
Cisco
Meraki
Juniper
VMware
KEMP
…
MangoApps
Slack
SAP Jam
Digital Apps
Tallyfox
Bot Frameworks
Microsoft ecosystem
Basic Technologies
Exchange, Lync
SharePoint
Office365
Teams
PowerApps
Yammer
Delve
Azure
Cortana
Beezy
Hoozin
IBM ecosystem
Softlayer
Bluemix
Domino
Verse
Workspace
Connections
Watson work
Watson AI
Watson IoT
Integrations
AWS
Datacenter in the Cloud
AWS Workspaces
Cloud Storage (Zadara,
Panzura, Netapp)
Instanceless Services
Hybrid scenarios (DARZ)
IoT
…
Methods
Digital work compass
Working out loud
Design Thinking
DevOps
Scrum
Kanban
ITIL
GPM / IPMA
…
PAGE 51

52. PAGE 52
Competences IBM Connections
Design Implement
Customize &
Integrate
Operate &
Support
Optimize
• Architecture
• User Interface
• Mobile Usage
• Roll out scenarios
• Infrastructure Deployment
• On prem/ Hybrid/ Cloud
• High Availability
• Test Management
• Integration Intranet
• Social Intranet based on IBM
Connections
• SharePoint/ O365
• Social Project Mgmt Tools
• Innovation Management
Tools
• Group Calendar
• Operations
• 24/7 OnCall
• 2nd/3rd Level Support
• Social Support Setup
and Coaching
• Trainings for end users,
community owners and
managers
• Central administration of
external users
• Add-ons for document editing
• Editorenanpassungen
• Cognitive Assistants
• Tools for content administration
• Real time translations
• Community Management
• Integration in business processes
• IBM Procedures
• BeaS Social Compass
• Design Thinking
• Tools for automated
installation
• XCC Intranet
• ProjExec
• OnTime Group Calendar
• Social Support Community
templates
• Video tutorials
• Connections Expert
• Connections Toolbox
• Intensive API usage
• Customer specific design
studios
• Several design partners
• AppFusions
• TimeToAct
• holistic-net
• TriLog
• panagenda
• holistic-net
• reverso
• Smashdocs
FocusToolsPartner

53. PAGE 53
Competences Office 365
Design Build Scale Operate
• Architecture
• Mobile Usage
• Roll out scenarios
• Security & Compliance
• Intranet architecture
• Infrastructure Deployment
• On prem/ Hybrid/ Cloud
• High Availability
• Test Management
• Azure Competent
• Authentication & SSO Deployment
native or 3d party
• Tools for automated installation
• SP / SPO Intranet
• Social Intranet based on
SharePoint/ Office 365
• API development and
integrations
• Cognitive Assistants
• Real time translations
• Community Management
• Integration in business
processes
• Add-on deployment
(Harmon.ie…)
• Bots / AI
• Operations
• 24/7 On Call
• 2nd/3rd Level Support
• Social Support Setup &
Coaching
• External users administration
• Readiness Check
• Business Vision
• Business Value
• Workplace Design
• Change Management
• Enablement Strategy
• Tutorials – FAQs - Workshops -
Webinars – Trainings
• Workplace Design
• Realisation
• Evolution – Value Patterns
• Social support & learning
InfrastructureConsulting

54. PAGE 54
What makes us unique?
Beck et al. combines the experience of an IT Services veteran with the passion and innovative power of a start up
Our DNA
Experience matters if it is combined with curiosity and the willingness
to learn. Our company culture makes us a unique player in the IT
industry.
International approach: With our teams in Europe, Latin America,
Eastern Europe and Asia we are able to offer services on a global scale.
People: We believe in the power of personalities.
Continous develpoment: With integration of netmedia we extend our
Microsoft portfolio by 20 employees (Consulting/ IT Experts)
Customer Centricity
Our organization and processes are built to serve
our main goal: deliver optimal services to our
customers
Service Orientation
As our name says: Beck et al. Services started as
an IT services company. We know what ”service”
means and live it every day.
Collaboration
To work means to collaborate. We work
collaboratively within our company as with our
customers and partners

55. Zielstattstr. 42,
81379 München
@beaservices1
+49 89 5388630
Beck et al. Services GmbH
Andreas Weinbrecht, andreas.weinbrecht@bea-services.de
Your Partner

57. PLATINUM SPONSORS
GOLD SPONSORS
BRONZE SPONSORS
SILVER SPONSORS
SPEEDSPONSORING BEER SPONSOR