7. Engagement Authenticity
Advice, via the
right channels
Validation, on
financial
decisions
Response to
their feedback
Personalised
dialogue
Customisable
services
Good value
8. 92% would choose a bank for its digital
services
30% have at least one financial product that
isn't provided by their bank
68% use online banking
So what are their banking habits?
Source: http://www.americanbanker.com/news/bank-technology/what-do-millennials-want-from-banks-everything-nothing-whatever-1079945-1.html
11. Bank of Ireland mortgage
advisors conduct
interviews over FaceTime
or Skype
Online and mobile banking
delivering excellent UX is
critical, but banks can go
further
12. Offer a range of
fintech-style services
that connect to
your core offering
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