Fraud on the Rise: How Corporates Can Fight Back (2009)Nasreen Quibria
2009 Association for Financial Professionals Webinar:
Against the backdrop of deteriorating financial conditions, especially in the second half of 2008, a significant number of organizations were subject to payments fraud attempts. Hear the findings of the 2009 AFP Payments Fraud & Control Survey. Learn about real-life fraud attempts, the counter-measures that corporate practitioners are taking, and the diligence that must still be utilized to guard against check, ACH and card payments fraud.
The document summarizes the current state of cashless payments in India and identifies issues with the system. It provides data showing strong growth in debit and credit cards but relatively low usage, with on average just one transaction per debit card annually. The key problems identified are the subdued transition to cashless payments despite growth in cards, high costs borne by merchants that discourage card acceptance, and the large reliance on cash which is inefficient. Solutions proposed include reviewing the roles of different players and providing a structured roadmap to increase cashless payments.
GlobalCollect is an international payment processing company founded in 1994 with over 17 years of experience. It provides a single technical link to a global full service payment solution and the largest network of international and local payment methods available. GlobalCollect has offices in Europe, North America, Asia Pacific, and Latin America and is backed by a major private equity firm. It offers merchants a simple business model with one contract and full service access to cards, bank transfers, eWallets, cash, and other alternative payment methods in over 200 countries worldwide.
Debit card promo campaign uefa citibank 23-09-09creativetweet
This document outlines a marketing campaign by Mastercard to promote debit card usage through Citibank debit cards in India. Key points:
- Mastercard wants to increase its market share of debit cards in India, which is currently dominated by Visa.
- The campaign involves a contest where customers can win tickets to a UEFA Champions League match by making Rs. 5000 in purchases on their Citibank debit card.
- A 360 degree marketing plan is outlined using ATL, BTL, PR events, electronic channels, and a marketing calendar to drive awareness and usage of Citibank debit cards throughout the promotional period.
The goal is to activate more Citibank debit card customers and increase debit card
This document is a survey report summarizing the results of a bonus program survey conducted for Staley Credit Union. 65 credit unions participated in the survey. Key findings include: the average asset size was $141 million; the average member count was 15,500; the average number of employees was 46; most common field of membership was community (69%); most common geographic region was mid-tier city (39%); and most common bonus program review frequency was annually (60%). The report provides detailed breakdowns of responses for various questions.
Fraud on the Rise: How Corporates Can Fight Back (2009)Nasreen Quibria
2009 Association for Financial Professionals Webinar:
Against the backdrop of deteriorating financial conditions, especially in the second half of 2008, a significant number of organizations were subject to payments fraud attempts. Hear the findings of the 2009 AFP Payments Fraud & Control Survey. Learn about real-life fraud attempts, the counter-measures that corporate practitioners are taking, and the diligence that must still be utilized to guard against check, ACH and card payments fraud.
The document summarizes the current state of cashless payments in India and identifies issues with the system. It provides data showing strong growth in debit and credit cards but relatively low usage, with on average just one transaction per debit card annually. The key problems identified are the subdued transition to cashless payments despite growth in cards, high costs borne by merchants that discourage card acceptance, and the large reliance on cash which is inefficient. Solutions proposed include reviewing the roles of different players and providing a structured roadmap to increase cashless payments.
GlobalCollect is an international payment processing company founded in 1994 with over 17 years of experience. It provides a single technical link to a global full service payment solution and the largest network of international and local payment methods available. GlobalCollect has offices in Europe, North America, Asia Pacific, and Latin America and is backed by a major private equity firm. It offers merchants a simple business model with one contract and full service access to cards, bank transfers, eWallets, cash, and other alternative payment methods in over 200 countries worldwide.
Debit card promo campaign uefa citibank 23-09-09creativetweet
This document outlines a marketing campaign by Mastercard to promote debit card usage through Citibank debit cards in India. Key points:
- Mastercard wants to increase its market share of debit cards in India, which is currently dominated by Visa.
- The campaign involves a contest where customers can win tickets to a UEFA Champions League match by making Rs. 5000 in purchases on their Citibank debit card.
- A 360 degree marketing plan is outlined using ATL, BTL, PR events, electronic channels, and a marketing calendar to drive awareness and usage of Citibank debit cards throughout the promotional period.
The goal is to activate more Citibank debit card customers and increase debit card
This document is a survey report summarizing the results of a bonus program survey conducted for Staley Credit Union. 65 credit unions participated in the survey. Key findings include: the average asset size was $141 million; the average member count was 15,500; the average number of employees was 46; most common field of membership was community (69%); most common geographic region was mid-tier city (39%); and most common bonus program review frequency was annually (60%). The report provides detailed breakdowns of responses for various questions.
WorldPay and Novo Dia Group announce a mobile solution to help the Farm Direct Community accept EBT / SNAP, credit and debit on your iPhone, iPod Touch and iPad.
Heartland Payment Systems processes over $80 billion dollars per year and their CEO won an Entrepreneur of the Year award. They discuss how payment processing works, including interchange rates that are set by credit card companies and can vary by industry and card type, as well as potential processor fees. They note industry practices like using multiple rate tiers and charging batch fees that may not be fully transparent on statements. Heartland promotes their services as offering full pricing disclosure, local customer service, and guarantees against fee increases.
Paying for stuff is, unfortunately, something we do every day! Be it with cash, cards, mobile phones or with our fingerprints and faces, we send money from one account to another. Globally speaking, cash is still king, but the payment experience is undergoing radical disruption which for the time being especially involves the act of payment more than the processing that goes on behind it. This presentation provides a description of payment processes and the new trends that are slowly but surely re-shaping the way we pay money. The authors are Philippe Collombel, Nico Valenti Gatto and Tanguy Confavreux who all work for Partech Ventures, a global venture capital fund with offices in San Francisco, Paris, Berlin and Dakar.
Webinar - Navigating Payment Processing for Nonprofits - 2015-07-23TechSoup
Payment gateways, merchant accounts, credit card terminals, oh my! Overwhelmed by the credit card payment options out there and unsure of how to select the right one for your organization's needs? You've come to the right webinar!
TechSoup and Dharma Merchant Services present a jargon-free walk-through of what all those things mean and some tips on selecting the right services for your organization.
From in-person payment terminals and mobile-friendly card swipers to online merchant accounts and payment gateways, we clear the murky waters of accepting credit cards for donations, event registrations, membership dues, and purchases of branded gear at your events.
This presentation provides an overview of EMV chip technology, including EMV history, usage statistics surrounding EMV around the world and in the US, myths surrounding EMV, and risks/implementation considerations that face merchants who must update their payment systems to accept EMV cards.
EMV for Merchants is a document that provides an overview of EMV standards and the transition to EMV in the United States. It discusses the history of EMV, what EMV is, types of EMV transactions, fraud trends, global adoption of EMV, and myths about EMV. It also outlines who is participating in the transition to EMV, including payment brands, acquirers, issuers, and merchants. The document is intended to educate merchants on EMV and the impact it will have.
ATM usage is increasing for cash transactionsDI Marketing
The survey summarizes findings from an online survey of 1,086 Vietnamese bank customers in 5 major cities conducted in June 2015. Key findings include:
- Vietcombank, Agribank, and Vietinbank have the highest brand awareness and market share. ATM networks are the main source of brand awareness.
- ATM use, money transfers, and internet banking are the most commonly used services. Trust, nationwide ATM networks, and number of branches are top reasons for bank choice.
- 70% of customers are satisfied with their bank, though satisfaction levels vary, with HSBC the highest and Agribank the lowest.
Merchant services allow businesses to accept card payments from consumers. The key players in merchant services include merchants, consumers, merchant service providers (MSPs), card issuers, and card associations. MSPs contract with merchants to accept card payments and provide related services. They route transactions through card networks to card issuers. Card associations like Visa and Mastercard set rules and facilitate interchange fees between issuers and acquirers. MSPs charge merchants various fees including interchange fees passed to issuers, assessment fees to associations, and additional processor fees.
PCI DSS can be one of the most infuriating set of standards on the compliance landscape. While it seems simple--six domains and twelve requirements--the art of interpreting PCI can lead to full blown war in an organization--with the security team at the center. In this session we’ll demystify some of the more difficult and misunderstood aspects of PCI DSS. We’ll cover the important changes from recently announced PCI DSS 3.0. We’ll also discuss the best practices for starting (and maintaining) a PCI DSS initiative in an organization and how to avoid battles with the QSA.
Mobile Payments : It's all in the pricingAmbrish Verma
A in-depth view of how credit-card payment processing ecosystem work and Square is trying to establish itself in this difficult industry. Payment industry operates on very thin-margins and hence pricing makes a huge difference for a new player like Square to succeed.
The document discusses interchange fees, which are paid to credit card issuers for cards processed by merchants each month. It explains that interchange fees, along with association fees paid to credit card networks and discount fees paid to processors, make up the various fees deducted from merchant statements. The majority of these fees are interchange fees, which are set by credit card networks and non-negotiable for merchants. The document provides examples of interchange and association fees for Visa, MasterCard and Discover transactions.
This document summarizes information from a presentation on e-commerce fraud. It discusses the growing sophistication of fraud schemes, including implanted chips, purpose-built skimmers, and counterfeit fraud operations. It also examines fraud targeting specific payment methods like gift cards, private label cards, and alternative payments. The document emphasizes that fraud prevention requires balancing manual review rates with outright denies to control costs while limiting fraud and false positives.
The document provides an overview and agenda for a National Sales Agent training program. It aims to give agents a basic understanding of the payments industry, Leaders Merchant Services' products and services, pricing, selling strategies, and how to make money. It covers topics like the payments transaction process, fees involved, EMV, Durbin Amendment, PCI compliance, and Leaders' offerings like credit/debit card processing, gift cards, loyalty programs, and merchant cash advances. It emphasizes ethics in marketing and stresses developing prospects through referrals in order to generate sales.
Solutionreach Webinar: Will Your Practice Be Ready for EMV by October 2015?Solutionreach
Effective October 15, 2015, Visa and Mastercard have mandated that all merchants who accept credit cards as a form of payment must be able to accept and process chip-card (EMV) based transactions. How does this affect you? On this date, YOU, the merchant, must have EMV standards in place or potentially be liable for counterfeit fraud.
In advance of this significant deadline, Solutionreach, and our new partner, Singular Payments, are holding a webinar to educate and guide you on how these new standards impact your practice, and what you must do to ensure compliance.
IN THIS WEBINAR, YOU'LL DISCOVER:
• How to prepare your practice for EMV.
• What EMV is and what is driving the new regulations.
• What the Liability Shift means.
• How to implement the new EMV technology.
• The benefits of converting early.
• Best Practices for choosing a merchant service.
• Additional 2015 payment trends.
Visa operates the largest electronic payments network globally. It has no credit risk and earns revenue primarily from small transaction fees. Visa has a large opportunity to grow as the world shifts from cash to electronic payments. It has strong network effects and integration with banks and merchants that represent significant barriers to entry. Under favorable conditions like continued global economic growth and cash conversion, Visa's earnings could compound over 15% annually over the next 5 years. However, risks include increased regulation, new technologies, and irrational competition that could pressure margins.
This document describes a career opportunity with Clearent, a fast-growing payment processor. The position offers unlimited earning potential through signing bonuses up to $5,000 per deal and lifetime vested residuals. Benefits include health, dental and 401k. Clearent aims to be the most recommended and trusted processor through transparent pricing with no hidden fees, next day funding, and responsive 24/7 support.
This document describes a career opportunity with Clearent, a fast-growing payment processor. The position offers unlimited earning potential through signing bonuses up to $5,000 per deal and lifetime vested residuals. Benefits include health, dental and 401k. Clearent aims to be the most recommended and trusted processor through transparent pricing with no hidden fees, next day funding, and responsive 24/7 support.
The document discusses the continued importance and prevalence of cash usage despite the rise of digital payments. It notes that around 48% of US retail transactions are still made with cash, and cash is used for over half of transactions under $50. While cash does have disadvantages like risk of theft, it remains widely accepted and convenient, especially for younger consumers and for small dollar purchases. The document advocates that businesses should consider automating cash handling to increase efficiency and the customer base by accepting cash. It provides examples of industries that benefit from cash automation like parking, gaming, and bill payment kiosks.
Ken has over 20 years of experience helping organizations increase profits, reduce costs, and overcome challenges through strategic planning, training, and advising on branding, culture, and management. He has worked with hundreds of organizations as a facilitator and expert consultant since 2001, and has also served as an executive for three financial institutions. Ken is a published author of books on business success, strategic planning, and financial institutions, and his articles have appeared in industry publications.
The document discusses how businesses can embrace generational change within their brand, culture, and strategy. It notes that over 75% of employees are disengaged and that the unemployment rate for recent college graduates is high. The "formula for business success" is said to be branding (B), culture (C), and strategy (S). Several ideas are presented for engaging younger generations of employees, such as adopting an employee-first mentality, using cause marketing, having fun, speaking in a way that engages them, and looking past stereotypes when mentoring. Treating employees well so they don't want to leave is also advised.
More Related Content
Similar to ICUL Credit, Debit and Prepaid Services
WorldPay and Novo Dia Group announce a mobile solution to help the Farm Direct Community accept EBT / SNAP, credit and debit on your iPhone, iPod Touch and iPad.
Heartland Payment Systems processes over $80 billion dollars per year and their CEO won an Entrepreneur of the Year award. They discuss how payment processing works, including interchange rates that are set by credit card companies and can vary by industry and card type, as well as potential processor fees. They note industry practices like using multiple rate tiers and charging batch fees that may not be fully transparent on statements. Heartland promotes their services as offering full pricing disclosure, local customer service, and guarantees against fee increases.
Paying for stuff is, unfortunately, something we do every day! Be it with cash, cards, mobile phones or with our fingerprints and faces, we send money from one account to another. Globally speaking, cash is still king, but the payment experience is undergoing radical disruption which for the time being especially involves the act of payment more than the processing that goes on behind it. This presentation provides a description of payment processes and the new trends that are slowly but surely re-shaping the way we pay money. The authors are Philippe Collombel, Nico Valenti Gatto and Tanguy Confavreux who all work for Partech Ventures, a global venture capital fund with offices in San Francisco, Paris, Berlin and Dakar.
Webinar - Navigating Payment Processing for Nonprofits - 2015-07-23TechSoup
Payment gateways, merchant accounts, credit card terminals, oh my! Overwhelmed by the credit card payment options out there and unsure of how to select the right one for your organization's needs? You've come to the right webinar!
TechSoup and Dharma Merchant Services present a jargon-free walk-through of what all those things mean and some tips on selecting the right services for your organization.
From in-person payment terminals and mobile-friendly card swipers to online merchant accounts and payment gateways, we clear the murky waters of accepting credit cards for donations, event registrations, membership dues, and purchases of branded gear at your events.
This presentation provides an overview of EMV chip technology, including EMV history, usage statistics surrounding EMV around the world and in the US, myths surrounding EMV, and risks/implementation considerations that face merchants who must update their payment systems to accept EMV cards.
EMV for Merchants is a document that provides an overview of EMV standards and the transition to EMV in the United States. It discusses the history of EMV, what EMV is, types of EMV transactions, fraud trends, global adoption of EMV, and myths about EMV. It also outlines who is participating in the transition to EMV, including payment brands, acquirers, issuers, and merchants. The document is intended to educate merchants on EMV and the impact it will have.
ATM usage is increasing for cash transactionsDI Marketing
The survey summarizes findings from an online survey of 1,086 Vietnamese bank customers in 5 major cities conducted in June 2015. Key findings include:
- Vietcombank, Agribank, and Vietinbank have the highest brand awareness and market share. ATM networks are the main source of brand awareness.
- ATM use, money transfers, and internet banking are the most commonly used services. Trust, nationwide ATM networks, and number of branches are top reasons for bank choice.
- 70% of customers are satisfied with their bank, though satisfaction levels vary, with HSBC the highest and Agribank the lowest.
Merchant services allow businesses to accept card payments from consumers. The key players in merchant services include merchants, consumers, merchant service providers (MSPs), card issuers, and card associations. MSPs contract with merchants to accept card payments and provide related services. They route transactions through card networks to card issuers. Card associations like Visa and Mastercard set rules and facilitate interchange fees between issuers and acquirers. MSPs charge merchants various fees including interchange fees passed to issuers, assessment fees to associations, and additional processor fees.
PCI DSS can be one of the most infuriating set of standards on the compliance landscape. While it seems simple--six domains and twelve requirements--the art of interpreting PCI can lead to full blown war in an organization--with the security team at the center. In this session we’ll demystify some of the more difficult and misunderstood aspects of PCI DSS. We’ll cover the important changes from recently announced PCI DSS 3.0. We’ll also discuss the best practices for starting (and maintaining) a PCI DSS initiative in an organization and how to avoid battles with the QSA.
Mobile Payments : It's all in the pricingAmbrish Verma
A in-depth view of how credit-card payment processing ecosystem work and Square is trying to establish itself in this difficult industry. Payment industry operates on very thin-margins and hence pricing makes a huge difference for a new player like Square to succeed.
The document discusses interchange fees, which are paid to credit card issuers for cards processed by merchants each month. It explains that interchange fees, along with association fees paid to credit card networks and discount fees paid to processors, make up the various fees deducted from merchant statements. The majority of these fees are interchange fees, which are set by credit card networks and non-negotiable for merchants. The document provides examples of interchange and association fees for Visa, MasterCard and Discover transactions.
This document summarizes information from a presentation on e-commerce fraud. It discusses the growing sophistication of fraud schemes, including implanted chips, purpose-built skimmers, and counterfeit fraud operations. It also examines fraud targeting specific payment methods like gift cards, private label cards, and alternative payments. The document emphasizes that fraud prevention requires balancing manual review rates with outright denies to control costs while limiting fraud and false positives.
The document provides an overview and agenda for a National Sales Agent training program. It aims to give agents a basic understanding of the payments industry, Leaders Merchant Services' products and services, pricing, selling strategies, and how to make money. It covers topics like the payments transaction process, fees involved, EMV, Durbin Amendment, PCI compliance, and Leaders' offerings like credit/debit card processing, gift cards, loyalty programs, and merchant cash advances. It emphasizes ethics in marketing and stresses developing prospects through referrals in order to generate sales.
Solutionreach Webinar: Will Your Practice Be Ready for EMV by October 2015?Solutionreach
Effective October 15, 2015, Visa and Mastercard have mandated that all merchants who accept credit cards as a form of payment must be able to accept and process chip-card (EMV) based transactions. How does this affect you? On this date, YOU, the merchant, must have EMV standards in place or potentially be liable for counterfeit fraud.
In advance of this significant deadline, Solutionreach, and our new partner, Singular Payments, are holding a webinar to educate and guide you on how these new standards impact your practice, and what you must do to ensure compliance.
IN THIS WEBINAR, YOU'LL DISCOVER:
• How to prepare your practice for EMV.
• What EMV is and what is driving the new regulations.
• What the Liability Shift means.
• How to implement the new EMV technology.
• The benefits of converting early.
• Best Practices for choosing a merchant service.
• Additional 2015 payment trends.
Visa operates the largest electronic payments network globally. It has no credit risk and earns revenue primarily from small transaction fees. Visa has a large opportunity to grow as the world shifts from cash to electronic payments. It has strong network effects and integration with banks and merchants that represent significant barriers to entry. Under favorable conditions like continued global economic growth and cash conversion, Visa's earnings could compound over 15% annually over the next 5 years. However, risks include increased regulation, new technologies, and irrational competition that could pressure margins.
This document describes a career opportunity with Clearent, a fast-growing payment processor. The position offers unlimited earning potential through signing bonuses up to $5,000 per deal and lifetime vested residuals. Benefits include health, dental and 401k. Clearent aims to be the most recommended and trusted processor through transparent pricing with no hidden fees, next day funding, and responsive 24/7 support.
This document describes a career opportunity with Clearent, a fast-growing payment processor. The position offers unlimited earning potential through signing bonuses up to $5,000 per deal and lifetime vested residuals. Benefits include health, dental and 401k. Clearent aims to be the most recommended and trusted processor through transparent pricing with no hidden fees, next day funding, and responsive 24/7 support.
The document discusses the continued importance and prevalence of cash usage despite the rise of digital payments. It notes that around 48% of US retail transactions are still made with cash, and cash is used for over half of transactions under $50. While cash does have disadvantages like risk of theft, it remains widely accepted and convenient, especially for younger consumers and for small dollar purchases. The document advocates that businesses should consider automating cash handling to increase efficiency and the customer base by accepting cash. It provides examples of industries that benefit from cash automation like parking, gaming, and bill payment kiosks.
Ken has over 20 years of experience helping organizations increase profits, reduce costs, and overcome challenges through strategic planning, training, and advising on branding, culture, and management. He has worked with hundreds of organizations as a facilitator and expert consultant since 2001, and has also served as an executive for three financial institutions. Ken is a published author of books on business success, strategic planning, and financial institutions, and his articles have appeared in industry publications.
The document discusses how businesses can embrace generational change within their brand, culture, and strategy. It notes that over 75% of employees are disengaged and that the unemployment rate for recent college graduates is high. The "formula for business success" is said to be branding (B), culture (C), and strategy (S). Several ideas are presented for engaging younger generations of employees, such as adopting an employee-first mentality, using cause marketing, having fun, speaking in a way that engages them, and looking past stereotypes when mentoring. Treating employees well so they don't want to leave is also advised.
Great companies don't simply brand their marketing materials. They brand the experience for their employees and customers.
Current version facilitated during the Police Officers' Credit Union Conference.
Brand your Business with the Right TechnologyKenneth Bator
This document describes SpotOn, a digital loyalty and marketing platform. It summarizes SpotOn's key features as allowing businesses to track customer activity, connect with customers via multiple channels like mobile and social media, and measure marketing results. Testimonials from SpotOn customers indicate it has helped increase revenues, engage more customers, and provide an effective marketing platform with a quick return on investment. The document argues that SpotOn is an easy-to-use solution that can help drive customer loyalty and profits.
Benefits Provider Network (BPN) works with credit unions to provide enhanced benefits to employees and members at low or no additional cost to the credit union. BPN partners with top benefits providers to offer supplemental insurance, major medical, discount medical programs, legal services, energy savings programs, home buying services, and more. These additional offerings help credit unions improve their benefits programs, increase value for stakeholders, generate revenue, and support local communities and charities. BPN ensures credit unions have access to high-quality benefits solutions while reducing costs and administrative burdens.
This document summarizes the key features and benefits of the SpotOn loyalty program for small businesses. The program allows businesses to enroll customers, track visits and customer data, offer rewards and deals, and engage customers through social media for $50 per month with no long term contract. It provides analytics and a way to invite customers back while building a digital customer base. There is a current promotion for business associations to get their members started with no setup fee and additional strategic planning support.
The document discusses LRES, a real estate company, and its strategic planning session to reach $100 million in revenue. It outlines the company's brand drivers including mission, vision, values and culture. It then proposes executive initiatives around brand awareness, revenue growth, technology, human capital, and business efficiency. The planning session discusses communicating and executing the initiatives by constantly reinforcing the vision and ensuring alignment across levels.
Charter Expansion, Growth, and Survival for Police Credit UnionsKenneth Bator
The document discusses strategies for police credit unions to expand their charters, grow their membership, and ensure their long-term survival. It addresses challenges to charter expansion like tradition and regulations. It also discusses options for growth through attracting new profitable member types like family and business members. Finally, it proposes ideas for survival like offering new products and services to members, pursuing partnerships, and considering outsourcing some functions.
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
[4:55 p.m.] Bryan Oates
OJPs are becoming a critical resource for policy-makers and researchers who study the labour market. LMIC continues to work with Vicinity Jobs’ data on OJPs, which can be explored in our Canadian Job Trends Dashboard. Valuable insights have been gained through our analysis of OJP data, including LMIC research lead
Suzanne Spiteri’s recent report on improving the quality and accessibility of job postings to reduce employment barriers for neurodivergent people.
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Improving the quality and accessibility of job postings is one way to reduce employment barriers for neurodivergent people.
5 Tips for Creating Standard Financial ReportsEasyReports
Well-crafted financial reports serve as vital tools for decision-making and transparency within an organization. By following the undermentioned tips, you can create standardized financial reports that effectively communicate your company's financial health and performance to stakeholders.
"Does Foreign Direct Investment Negatively Affect Preservation of Culture in the Global South? Case Studies in Thailand and Cambodia."
Do elements of globalization, such as Foreign Direct Investment (FDI), negatively affect the ability of countries in the Global South to preserve their culture? This research aims to answer this question by employing a cross-sectional comparative case study analysis utilizing methods of difference. Thailand and Cambodia are compared as they are in the same region and have a similar culture. The metric of difference between Thailand and Cambodia is their ability to preserve their culture. This ability is operationalized by their respective attitudes towards FDI; Thailand imposes stringent regulations and limitations on FDI while Cambodia does not hesitate to accept most FDI and imposes fewer limitations. The evidence from this study suggests that FDI from globally influential countries with high gross domestic products (GDPs) (e.g. China, U.S.) challenges the ability of countries with lower GDPs (e.g. Cambodia) to protect their culture. Furthermore, the ability, or lack thereof, of the receiving countries to protect their culture is amplified by the existence and implementation of restrictive FDI policies imposed by their governments.
My study abroad in Bali, Indonesia, inspired this research topic as I noticed how globalization is changing the culture of its people. I learned their language and way of life which helped me understand the beauty and importance of cultural preservation. I believe we could all benefit from learning new perspectives as they could help us ideate solutions to contemporary issues and empathize with others.
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In a tight labour market, job-seekers gain bargaining power and leverage it into greater job quality—at least, that’s the conventional wisdom.
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After this second you should be able to: Explain the main determinants of demand for any mineral product, and their relative importance; recognise and explain how demand for any product is likely to change with economic activity; recognise and explain the roles of technology and relative prices in influencing demand; be able to explain the differences between the rates of growth of demand for different products.
How Does CRISIL Evaluate Lenders in India for Credit RatingsShaheen Kumar
CRISIL evaluates lenders in India by analyzing financial performance, loan portfolio quality, risk management practices, capital adequacy, market position, and adherence to regulatory requirements. This comprehensive assessment ensures a thorough evaluation of creditworthiness and financial strength. Each criterion is meticulously examined to provide credible and reliable ratings.
2. Who is the ICUL Service Corp?
• We are owned by the Illinois Credit Union League, a
Credit Union Non Profit Organization
• Our mission is to “Help Credit Unions Compete”
• We are a ONE STOP SHOP for all credit union needs
with multiple processing options and comprehensive
network relationships:
VISA, MasterCard, Discover,
CO-OP, Allpoint, Money Pass, PULSE, STAR
FiServ, First Data, FIS
3. ICUL Service Corporation Background
• Services Offered:
We provide services to credit unions in all 50 states.
ATM Network (12th largest ATM Network)
Credit cards (1,000+ programs)
Debit cards (3,600+ CU’s)
Prepaid Debit
Gift Cards Family Card
Travel Money Everyday Spend
Payroll
Multiple processing options
• Credit Cards – First Data and Fidelity Pass Thru and Full
Service option
• Debit Cards – First Data, Fiserv, Fidelity Intercept and Fidelity
Pass Thru Platforms
User friendly web based work stations for all of our credit unions.
Collection Services
4. Implementation Team
• Dedicated group of 12 + staff
• Credit union works one on one with our
implementation department throughout the process
• Implementation coordinators
Program upgrades
Conversions
Program consolidations
5. Customer Service Support
• Call center is served by “teams” of customer service
representatives so that each team gets familiar with
your credit union.
• Call center performance is monitored and measured
• Credit union survey is conducted to ensure
standards are met
7. Visa and Mastercard EMV
rule changes
• Visa
April 1, 2013 – Acquirer processors and subprocessors must certify support for and
accept Visa EMV chip contact and contactless transactions
October 1, 2015 – Liability shift for counterfeit POS fraud will be assessed to the party
that prevented the chip to chip transactions
• Issuer : If the card was not EMV – chip enabled
• Merchant Acquirer : If the POS terminal is not chip enabled
October, 1, 2017 – Same as above for Automated Fuel Dispenser
• Mastercard
January 2012: Established a “liability hierarchy” to rate card acceptance
methods based on the interplay between card and acceptance devices
• Mag-stripe is least secure
• Chip and signature
• Chip and PIN is most secure
By 2013: 50% PCI compliance testing and fee reflief for merchants running 75% of
card transactions through an EMV terminal with both contact and contactless
capability
By 2015: 100% relief for merchants running 95% of transactions through an EMV
terminal.
8. Liability shift implication
• In U.S. Today
In most card present environments, fraud is absorbed by the issuer unless the merchant fails
to meet POS acceptance requirements of fails to defend the “chargeback process”
• Visa 2015 :
Liability will fall on the entity that has not upgraded to chip, whether it’s the issuer or the
retailer
• If both have chip, then the issuer will be responsible
• If the issuer has upgraded and the retailer has not, then the retailer will bear the liability
cost
• Mastercard 2015 :
Liability shifts to merchants who have not upgraded their POS
terminals to process emv card transactions and fraud occurs
• Whichever party (issuer or merchant) offers the least secure method would be held
liable for a fraudulent transaction.
• Liability shift does NOT include lost/stolen card fraud, card not
present transactions(ecommerce) and contactless cards without
a contact chip
9. EMV Adoption Rates
Issuers Terminals
EMV Cards Adoption Rate EMV Terminals Adoption Rate
Canada, Latin America and Carribbean 318,779,062 41.1% 4,443,000 76.7%
Asia Pacific 366,229,237 28.2% 4,551,000 51.4%
Africa and the Middle East 31,573,578 20.6% 462,000 75.9%
Europe Zone 1 759,760,119 84.4% 11,920,000 94.4%
Europe Zone 2 37,104,467 14.5% 610,500 68.1%
United States not reported not reported not reported not reported
Totals 1,513,446,463 44.7% 21,986,500 76.4%
Figures reported in Q4 2011 and represent latest statistics from American Express,
JCB, Mastercard and Visa, as reported by their member FI’s gloabally
11. 2011 Durbin Key Provisions
• Interchange CAP
Exempt – FI’s under $10 Billion
Non Exempt – FI’s over $10 Billion
• Routing and Exclusivity
2 Unaffiliated Networks required
Eliminates Issuer Priority Routing
• ATM Cards must comply with PIN/POS Rules
11
12. “Unaffiliated Networks”
National Network Signature PIN POS ATM Brand
VISA VISA Interlink PLUS
Mastercard Mastercard Maestro CIRRUS
Discover Discover PULSE PULSE
Star Star Star
Accel/Exchange Accel Exchange
Others Others Others
12
13. ATM Network Response
• Most ATM Networks have enticed financial institutions , where
if credit unions only participate in one PIN POS network they
earn additional income
> PULSE – Pulse Pay Choice (PPC)
> Star - STAR Preferred
> Accel/Exchange – Member Advantage
• CU does have to sign a new agreement with these networks to participate in
increased interchange income.
• Average PIN POS increase income is between 10-15% of current income
• A lot of Credit Unions already only participate in one ATM network, however
they haven’t taken advantage of the additional PIN POS interchange
• For Credit Unions on multiple PIN POS networks – Is having multiple
networks diluting your interchange income?
13
14. Leverage Single Branded
• AVG Increase in PIN POS Interchange:
$.03 - $.055
• What does it really mean to our CU’s?
10,000 PIN POS Transactions Month = $6,000 a year in
added Revenue
15,000 PIN POS Transactions Month = $9,000 a year in
added Revenue
20,000 PIN POS Transactions Month =$12,000 a year in
added Revenue
16. ICUL-Service Corporation Stats
• Prior to Durbin Amendment – 1.40% Average – July thru
September 2011 average
• October – December 2011 Average – 1.31% - Visa made
modifications to some of their rates October 1st, as well as
some of their merchant tiers.
• April 2012 – Visa once again modified interchange rates –
Average is 1.26% for our credit unions in April
• 14 Basis point drop since September on average
$100,000 spent is $140 less in monthly interchange
17. Credit Union Concerns
• Loss of program revenue
Since October Most credit unions have lost between 10-20
basis points.
Merchant Steering of Transactions – VISA PIN
Authenticated Visa Debit (PAVD)
Market suppression of future interchange? Will PIN POS
and Signature Interchange reach Parity?
• PIN Average : $.31 - $.04 (network switch fee) = $.27
• Add $.03 to $.055 with exclusive deal - $.30-
$.325
• Signature Average: $35 x 1.26% = $.441 - $.06 (Visa base 1
and 2 fees and quarterly assessments) = $.381
17
23. Penetration
Develop a Card Strategy
Visa Average is 76.6% of share draft/checking accounts
• All new DDA accounts should receive a Visa check card
Best-in-class issuers are penetrating 90% of new DDAs
Ensure branch platform defaults to Visa check card
Position the card as a primary access device to checking account
• Evaluate non-Visa check card customers
Upgrade ATM and/or DDA-only accounts
Use Performance Measurement Calculators to develop business
case
• Develop activation program for all accounts
Incorporate telemarketing within first 14 days to
encourage early activation
Incent employees based on card activation
24. Penetration
Educate employees and cardholders
• Provide training to branch employees
Turn employees into Visa check card
ambassadors
• Communicate product advantages to cardholders
Ease of use
Worldwide acceptance
Safety and security
• Zero Liability policy
• Provisional credit
Debt management and budgeting tool
25. Activation Strategies
NEW AND EXISTING
EMPLOYEES CARDHOLDERS INACTIVES
Reward for Use Merchant Offer Develop ongoing
activation, Program incentive offers activation program
not only for account based on activation
Contact monthly or
opening Contact new cardholders
quarterly based
early (within 15–45 days
Focus new customer of account opening) on volume
conversations on the Utilize standard and/or Use direct mail,
benefits of activation/ low-cost channels initially telemarketing,
usage to allow for natural branch
Follow-up new activation follow-up calls,
accounts with an Additional follow-up after emails, statement
activation call 45–60 days of inactivity channel
7–10 days after issue
26. Activation-Specific Materials
Card Carriers
FACT:
Card carriers are often the first
touch point with the cardholder
after initial account opening
Remind them of key reasons
for using their card
Some credit unions
have blank card carriers. Introductory/
Reissue
Use them as a marketing
message.
Upgrade
27. Activation-Specific Materials
Direct Mail
TIP:
Direct mail for activation is
recommended during the
initial 45–60 day window after
card issuance
Activation Activation Letter with
General Education Follow-up Letter Merchant Discounts
• Inserts (two and four-panel)
• Letters and packages
• Track usage 30 days after
Card is sent to your member
Insert with and Without
Merchant Discounts
28. Usage
• Visa average active cardholder does 15.8 transactions per
month at an average of $35.04.
• Number 1 metric to concentrate on to drive interchange
income
• Core Data Processors
Can you core data processor support providing a member an
additional 50 or 100 basis points on the checking account
balance if a member does over a certain dollar amount of
transactions in a month or a certain number of transactions?
29. Usage Strategies
Take Multi-Pronged Approach
• Educate cardholders where and how to use
Medium and heavy users – new places to use
Light users – benefits (security, budgeting)
• Incent card usage with value-add programs (e.g., rewards, merchant
offers, sweepstakes)
• Ensure optimal daily spending limits
Bill payments, other emerging merchant segments have higher
average tickets
30. Usage Strategies
Take Multi-Pronged Approach
• Encourage cardholders to pay bills with the Visa
card
Build annuity-like usage and improve retention
Increase average ticket – $79 bill payment average
• Advocate security-based product advantages to
replace cash and checks
32. Knowing Your Cardholder Habits
Keeping track
of your billed
accounts with
Finance
charges
assists in
tracking
Revolvers vs.
Transactors
As you can
see their
priorities do
differ and
may need to
be marketed
to differently.
Survey performed by J.D Power and Associates.
33. Credit Card Penetration
Year All in Under $20M- $50M- $100M- $250M- $500M- Over
US $20M $50M $100M $250M $500M $1B $1B
3Q2011 14.74% 11.77% 10.15% 11.29% 11.77% 13.66% 14.4% 19.09%
3Q2010 14.32% 12.17% 10.37% 11.28% 11.6% 13.16% 14.35% 18.71%
Penetration continues to be an opportunity for all credit unions,
regardless of their Total Asset size.
Average at 14.74% and Top 3rd up at 26.8%
Increase Penetration thru:
• Rewards
• Direct Mail Campaigns
• Marketing Materials/Product Presence (Web, Lobby, etc.)
• Balance Transfer Campaigns
• Pre-approvals and cross-selling
Source: Callahan and Associates 3Q3011 Credit Union Strategy and Performance
35. INCREASED ACTIVE ACCOUNTS
% of Accounts Billed
showing growth. The
more Billed Accounts we
have the greater portfolio
profitability.
% of Accounts with
Finance Charges remain
at the same level, 65-
66%. Increasing
revolvers increases
Outstanding and
improves Loan to Share.
Source: CSCU averages year end 2011
36. •CREDIT LINES VS. OUTSTANDING
Increased % of Credit
Line Used continues to
restrict cardholders from
increasing average
balances.
Annual Credit Line
Management:
• VERIFY ACTIVE
ACCOUNTS VS.
CREDIT LINE USED
• Look to increase revenues
and reduce risk
Source: CSCU averages year end 2011
37. USAGE & VOLUME CONTINUE TO
GROW
Increased Usage drives
increased Volume per
Account.
Work your inactive
accounts.
Usage Promotions
Rewards
Source: CSCU averages year end 2011
38. REVENUE PER BILLED ACCOUNT
Increased Penetration,
Activation, Usage and
Balances Drives
REVENUE Growth
Source: CSCU averages year end 2011
39. CREDIT CARD DELINQUENCY
AND CHAREG-OFFS
Reportable
Annualized Charge-
YEAR Delinquency
Offs
•3Q2011 •1.18% •2.5%
•3Q2010 •1.64% •4.3%
•There is a positive trend in Delinquency and Charge-Offs. Both ratios
•continue to improve across all asset sizes.
Source: Callahan and Associates 3Q3011 Credit Union Strategy and Performance