The document outlines a proposed program to develop the ICT sector in Palestine by strengthening business development, supporting skills training, and facilitating access to global markets. The program's goals are to generate economic growth, jobs, and investment in the ICT sector through initiatives such as technical assistance for SMEs, training programs, and connecting businesses to outsourcing opportunities. Key performance indicators include increased employment, new ventures, investment, and sector revenue over a two year timeframe.

1. Knowledge-Based Economy ICT Business Development Programmatic Components Prepared and presented By Khaled Ayesh

12. ICT Development Action Plan

13. 1. Strengthening ICT Business Development Institutionalizing BDS Unit at ICT Institutions Institutional gap analysis Qualifying for ICT Quality Standards Certification Finalizing technical assistance action plan Providing SMEs required technical assistance Building twining partnership with ICT regional, neighboring & global Institutions Advocating for right protections, code of ethics, e-commerce regulation, etc. Dec Nov Oct Sep Aug Jul Jun May Apr Mar Feb Jan 2011 2010 2009

15. 3. Accessing market resources and facilitating ICT-supported global linkages Establishing outsourcing portal for BPO Initiative ICT marketing scan analysis Building image of made-in-Palestine branding of ICT industry Undertaking targeted market intelligence studies Facilitating ICT networking, linkages, participating in Expos Institutionalizing within Paltrade ICT marketing information resource unit Facilitating B2B partnership & establishing e-matchmaking Dec Nov Oct Sep Aug Jul Jun May Apr Mar Feb Jan 2011 2010 2009

16. Results-Based Performance Indicators Code of Ethics Compliance Draft for E-commerce regulation; +5%ICT growth 20,000 Advocating for right protections, code of ethics, e-commerce regulation, etc. $US 827,000 Total 150,000 350,000 200,000 100,000 2,000 5,000 Estimated Cost US$ Deliverables 1. Strengthening ICT Business Development Building twining partnership with ICT regional, neighboring & global Institutions Qualifying for ICT Quality Standards Certification Providing SMEs required technical assistance Institutionalizing BDS Unit at ICT Institutions Finalizing technical assistance action plan Institutional gap analysis +50 B2B Partnerships +10 Twining institutions +50 SMEs ICT Quality Certified +100 new jobs created +10% increase in SMEs supported annual sales BDS UNIT +50 jobs created Two-year Action Plan Study

17. Results-Based Performance Indicators Hosting portals, Best Practices Knowledge exchanged 20,000 Hosting and maintaining e-forum for ICT capacity & experience exchange $US 959,000 Total 350,000 150,000 300,000 130,000 2000 7000 Estimated Cost US$ Deliverables 2. Supporting market-driven ICT skills/talents Institutionalizing within PICTI & others Individual Innovation Entrepreneurship, grants and microfinance Specialized training activities for Interns & others Introducing Internship for demand-driven ICT graduates Supporting practical curricula at Academia/TVET ICT capacity development action plan ICT Workforce supply & demand gap analysis +30 of Innovations produced +30 of prospects incubated +30 of grants recipients & $ additional investment made +20 of new ventures +20 of Loans refunded +50 new jobs created Quality and No. of Internship training programs +1000 of benefited Trainees +1200 of Interns trained +1200 of Interns placed/employed Curricula enhanced Quality of trained graduates Two-year Action Plan Study

18. Results-Based Performance Indicators +50 of B2B deals and partnerships, matchmaking & more $ investment 80,000 Facilitating B2B cooperation & partnership & establishing e-matchmaking. $US 818,000 Total 150,000 100,000 250,000 30,000 200,000 8000 Estimated Cost US$ Deliverables 3. Accessing market resources and facilitating ICT-supported global linkages Institutionalizing within Paltrade ICT marketing information resource unit Building image of made-in-Palestine branding of ICT industry Facilitating ICT networking, linkages, participating in Expos Establishing outsourcing portal for BPO Initiative Undertaking targeted market intelligence studies ICT marketing scan analysis Established resource Center for ICT market Access to information/benchmarking Good image in marketplace ICT Industry branding No of marketing kits, +5% ICT growth +50 of SMEs participated in Expos, +20 New products introduced in global market +50 of networks and partnerships made. +10% increase in annual sales BPO portal +1000 of outsourcing opportunities No. of regional, neighboring, and international Intelligence studies Study

19. Programmatic Financial Forecast 300,000 Overheads/running cost 96,000 Contingency 818,000 Accessing market resources and facilitating ICT-supported global linkage Cost Estimate $US Programs 959,000 Supporting market-driven ICT skills/talents $US 3,000,000 Total Budget 827,000 Strengthening ICT Business Development