I-Bytes Insurance Industry

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I-Bytes
Insurance
November Edition 2019
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Table of Contents
1. Financial, M & A Updates..................................................................................................................................1
2. Solution Updates.................................................................................................................................................29
3. Rewards and Recognition Updates..................................................................................................................34
4. Partnership Ecosystem Updates......................................................................................................................43
5. Miscellaneous Updates.....................................................................................................................................49
6. Event Updates...................................................................................................................................................50

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Financial, M & A Updates
Insurance Industry

Financial, M&A Updates
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Aflac (USA) Incorporated Announces Third Quarter Results, Reports Third Quarter Net Earnings of
$777 Million, Upwardly Revises Adjusted EPS Outlook, Declares Fourth Quarter Cash Dividend
• Total revenues were $5.5 billion during the third quarter of 2019,
compared with $5.6 billion in the third quarter of 2018.
• Net earnings were $777 million, or $1.04 per diluted share,
compared with $845 million, or $1.09 per diluted share a year
ago.
• Net earnings in the third quarter of 2019 included pretax net
realized investment losses of $119 million, or $0.16 per diluted
share, compared with pretax net gains of $88 million, or $0.11 per
diluted share a year ago.
• The average yen/dollar exchange rate* in the third quarter of
2019 was 107.31, or 3.9% stronger than the average rate of
111.48 in the third quarter of 2018. For the first nine months, the
average exchange rate was 109.16, or 0.3% stronger than the rate
of 109.54 a year ago.
• Adjusted earnings* in the third quarter were $863 million,
compared with $792 million in the third quarter of 2018,
reflecting an increase of 9.0%. Adjusted earnings included $25
million related to a partial call of a concentrated exposure.
Executive Commentary
Commenting on the company's results, Chairman and Chief
Executive stated: "I am pleased with the company's overall financial
results that position us to exceed our original annual adjusted
earnings per share objective. At the same time, in both the U.S. and
Japan, we are concentrating on investing in and executing on
initiatives designed to drive future earned premium growth.
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Description
For more details, please click the link below:
https://investors.aflac.com/press-releases/press-release-details/2019/Aflac-Incorporated-Announces-Third-Quarter-Results-Reports-Third-Quarter-Net-Earnings-of-777-Million-Upwardly-Revises-Adjusted-EPS-Outlook-Declares-Fourth-Quarter-Cash-Dividend/default.aspx
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AIA (Hong Kong) Reports New Business Results for The Third
Quarter Of 2019
• Value of new business (VONB) of US$980 million, up 1
per cent
• 14 per cent growth in VONB excluding Hong Kong
• Annualised new premiums (ANP) lower by 8 per cent at
US$1,444 million
• VONB margin up 6.0 pps to 67.0 per cent
• Total weighted premium income (TWPI) up 8 per cent to
US$8,168 million
• VONB grew to US$980 million, up by 1 per cent compared
to the third quarter of 2018. Growth from our proprietary
agency and bancassurance channels was offset by a
substantial decline in VONB through the retail IFA channel in
Hong Kong. The Group’s VONB grew by 14 per cent in the
th1ird quarter of 2019 excluding Hong Kong.
AIA’s Group Chief Executive and President said: “AIA has delivered
growth in VONB to US$980 million in a challenging operating
environment, particularly in relation to current events in Hong Kong.
Excluding Hong Kong, the Group’s VONB grew by 14 per cent
compared to the third quarter of 2018 with Mainland China
continuing as our fastest growing market segment. I am optimistic
about the long-term outlook for AIA given the structural drivers of
growth for our business and our deep experience of successfully
managing our business through different market cycles. Despite some
headwinds, AIA’s markets across the region will benefit over the long
term from increasing demand for our products driven by rapid growth
in the middle-class population. We remain committed to delivering
our brand promise and making a real and positive impact on people’s
lives. We will do this by executing our clear strategic priorities and
leveraging the quality and scale of our multi-channel distribution.
AIA’s financial strength and market-leading brand provide
reassurance for our customers as we help safeguard their future health
and financial security. Our teams will continue to focus on delivering
high-quality growth and generating long-term returns for our
shareholders.”
Description
https://americanfinancialgroup.gcs-web.com/news-releases/news-release-details/american-financial-group-inc-announces-third-quarter-results-4
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American Financial Group, Inc. (USA) Announces Third Quarter Results
• American Financial Group, Inc. reported 2019 third quarter net earnings
attributable to shareholders of $147 million ($1.62 per share) compared to
$204 million ($2.26 per share) for the 2018 third quarter.
• Net earnings for the quarter include after-tax charges of $23 million ($0.25
per share) to strengthen the Company’s asbestos and environmental
(“A&E”) reserves and $14 million ($0.15 per share) in after-tax realized
losses on securities, including $20 million ($0.22 per share) in holding
losses to adjust equity securities to fair value.
• Net earnings for the third quarter of 2019 also included a negative impact
of $21 million ($0.23 per share) for annuity non-core items, including the
impact of fair value accounting for fixed-indexed annuities (FIAs), the
unlocking of actuarial assumptions and other items related to changes in
the stock market and interest rates.
• Core net operating earnings were $205 million ($2.25 per share) for the
2019 third quarter, compared to $198 million ($2.19 per share) in the 2018
third quarter.
• Book value per share, excluding unrealized gains related to fixed
maturities, was $59.65 per share at September 30, 2019.
• Core net operating earnings for the third quarters of 2019 and 2018
generated annualized returns on equity of 15.3% and 15.8%, respectively.
AFG’s Co-Chief Executive Officers, issued this statement: “Our
Specialty P&C and Annuity Segments both produced strong operating
profitability and investment results during the quarter, which helped us
to achieve an annualized core operating return on equity in excess of
15%. For the nine months ended September 30, 2019, AFG’s annualized
growth in adjusted book value per share plus dividends was 18.2%. AFG
had approximately $865 million of excess capital (including parent
company cash of approximately $270 million) at September 30, 2019.
Where appropriate, our excess capital will be deployed into AFG’s core
businesses as we identify potential for healthy, profitable organic
growth, and opportunities to expand our specialty niche businesses
through acquisitions and start-ups that meet our target return thresholds.
In addition, returning capital to shareholders in the form of regular and
special cash dividends and opportunistic share repurchases is also an
important and effective component of our capital management strategy.
We will evaluate our excess capital position again before the end of the
year, and note that the special cash dividend paid in May does not
preclude our consideration of additional special dividends and
opportunistic share repurchases.
Description
https://americanfinancialgroup.gcs-web.com/news-releases/news-release-details/american-financial-group-inc-announces-third-quarter-results-4
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AIG (USA) Reports Third Quarter 2019 Results
• Net income attributable to AIG common shareholders was $648
million, or $0.72 per diluted common share, for the third quarter of
2019, compared to a net loss attributable to AIG common shareholders
of $1.3 billion, or $1.41 per common share, in the prior-year quarter.
• Adjusted after-tax income attributable to AIG common shareholders*
was $505 million, or $0.56 per diluted common share, for the third
quarter of 2019, compared to an adjusted after-tax loss attributable to
AIG common shareholders of $301 million, or $0.34 per common
share, in the prior-year quarter.
• General Insurance posted a combined ratio of 103.7 and an accident
year combined ratio, as adjusted*, of 95.9, improved compared to
124.4 and 99.4, respectively, in the prior-year quarter, driven by lower
catastrophe losses, continued underwriting actions, reinsurance and
expense discipline.
• Life and Retirement reported adjusted pre-tax income of $646 million
compared to $713 million in the prior-year quarter, which included a
charge for the annual actuarial assumption update in each quarter.
AIG’s President and Chief Executive Officer said: “Our results this
quarter reflect the significant, ongoing work across the company to
lay a foundation for long-term, sustainable and profitable growth.
Results are in line with our expectations, particularly in General
Insurance, which demonstrated a significant improvement over the
prior-year quarter driven by our focus on underwriting excellence,
expense discipline and enhanced reinsurance strategy. Life and
Retirement continued to produce solid results despite ongoing
headwinds from the sustained low interest rate environment. This
business remains on track to deliver double-digit returns for the full
year.
Description
https://www.aig.com/about-us/news-and-media
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Arch Capital Group (Bermuda) Ltd. Reports 2019 Third Quarter
Results
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• Net income available to Arch common shareholders of $382.1 million, or $0.92 per share, a 15.0%
annualized return on average common equity, compared to $217.0 million, or $0.53 per share, for the 2018
third quarter;
• After-tax operating income available to Arch common shareholders, a non-GAAP measure, of $261.0 million,
or $0.63 per share, a 10.3% annualized return on average common equity, compared to $242.3 million, or
$0.59 per share, for the 2018 third quarter;
• Pre-tax current accident year catastrophic losses, net of reinsurance and reinstatement premiums of $68.0
million, primarily related to Hurricane Dorian and Typhoon Faxai;
• Favorable development in prior year loss reserves, net of related adjustments of $51.7 million;
• Combined ratio excluding catastrophic activity and prior year development of 80.9%.
• Book value per common share of $25.61 at September 30, 2019, a 3.9% increase in the 2019 third quarter and
a 21.1% increase for the trailing twelve months
http://ir.archcapgroup.com/file/Index?KeyFile=400701528
Description

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Assurant (USA) Acquires Global Cell Phone Repair Operator
CPR
Assurant, Inc., a leading global provider of housing and lifestyle
solutions that support, protect and connect major consumer
purchases, announced it has acquired MMI-CPR LLC, which
operates as Cell Phone Repair (CPR), one of the largest global
franchisors of mobile device repair stores with more than 700
locations. The CPR franchise provides a wide variety of
same-day electronic device repairs and offers consumers the
ability to sell and buy devices at their local CPR store. Cell Phone
Repair (CPR) is one of the largest global franchisors of mobile
device repair stores with more than 700 locations across several
countries, the majority of which are in the US. The CPR franchise
specializes in a wide variety of electronic device repairs
including smartphones, computers, laptops, game consoles,
cameras and mp3 players. CPR franchise stores also offer
consumers the ability to sell and buy pre-owned devices at their
local store. CPR’s roots go back to 1996 with the opening of its
first walk-in cell phone repair shop in Orlando, Florida.
“Acquiring CPR is a part of our ongoing efforts to improve
the customer experience by expanding options for service
and support where, when and how consumers want,” said
President for Global Connected Living at Assurant.
“Assurant also is committed to helping CPR franchisees
diversify their businesses through new products and
services.”
Description
https://www.assurant.com/newsroom-detail/NewsReleases/2019/October/assurant-acquires-global-cell-phone-repair-operator-cpr
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Baloise (Switzerland) makes further acquisition in the Belgian
non-life market
The Baloise Group is acquiring the non-life insurance portfolio of
Athora Belgium for EUR 60 million. This transaction follows the
acquisition of the Belgian insurer Fidea NV earlier this year and further
strengthens the Baloise Group’s position as one of the top four non-life
insurers in the attractive Belgian non-life market, especially in the
Belgian Walloon region. Baloise is acquiring the Belgian non-life
insurance portfolio from Athora Belgium for EUR 60 million, thereby
accessing a stronger footprint in the Walloon region and optimally
complementing Baloise Belgium’s particularly strong exposure in the
Flemish region. Athora Belgium reported premiums of EUR 152
million in 2018 for its non-life insurance portfolio and an attractive
combined ratio of 96.3 per cent. The business mix of the portfolio is
mostly aimed at the retail and small and medium-sized enterprises
business, allowing Baloise to continue delivering on its non-life
strategy. With the transaction, Baloise Belgium will take over about 160
employees and more than 360,000 insurance policies.
Group CEO said: “With the acquisition of Fidea earlier this year
and now the non-life portfolio of Athora Belgium, in 2019 we have
been able to take advantage of attractive market opportunities
aimed at making our Belgian operations even stronger. This is a
further step in our strategy to continue to grow in Belgium, in
particular in the attractive segments within non-life insurance.”
Description
https://www.baloise.com/en/home/news-stories/news/media-releases/2019/baloise-makes-further-acquisition-in-the-belgian-non-life-market.html
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Chubb (Switzerland) Reports Third Quarter Net Income Per Share of $2.38, Down 9.8%, and Core Operating Income Per
Share of $2.70, Up 12%; Consolidated Net Premiums Written of $8.6 Billion, Up 6.3%, or 7.3% in Constant Dollars
• Net income was $1.1 billion, down 11.4%, and core operating income was $1.2
billion, up 10.2%. Net income was unfavorably impacted by mark-to-market losses of
$119 million, principally related to the company's variable annuity reinsurance
portfolio, compared to adjusted realized gains of $165 million in the prior year.
• P&C net premiums written were $8.0 billion, up 6.2%, or 7.2% in constant dollars.
• P&C underwriting income was $754 million, up 12.6%, and Global P&C
underwriting income, which excludes Agriculture, was $753 million, up 27.7%.
• P&C combined ratio was 90.2% compared with 90.9% prior year, reflecting lower
catastrophe losses and higher crop insurance losses. P&C current accident year
combined ratio excluding catastrophe losses was 89.5% compared with 88.2% prior
year.
• Global P&C combined ratio, which excludes Agriculture, was 88.9% compared with
90.9% prior year. Global P&C current accident year combined ratio excluding
catastrophe losses was 88.3% compared with 87.9% prior year.
• Pre-tax catastrophe losses were $232 million, or $191 million after-tax, compared
with $450 million, or $372 million after-tax, prior year. In addition, Agriculture
underwriting income was adversely impacted predominantly by crop insurance
weather conditions resulting in underwriting income of $1 million compared with $79
million in the prior year.
• Net investment income was $873 million pre-tax, up 6.0%, and adjusted net
investment income was $910 million pre-tax, up 3.1%.
Chairman and Chief Executive Officer of Chubb Limited, commented: "Our third
quarter results were highlighted by core operating earnings that were up
double-digit over prior year and excellent premium revenue growth in many
areas of our company. Core operating income of $2.70 per share, up 12%, was
driven by strong contributions from underwriting and investment income. Our
P&C combined ratio of 90.2% benefited from lower year-on-year catastrophe
losses, offset partially by higher losses in crop insurance, another CAT-like risk.
Description
http://news.chubb.com/2019-10-29-Chubb-Reports-Third-Quarter-Net-Income-Per-Share-of-2-38-Down-9-8-and-Core-Operating-Income-Per-Share-of-2-70-Up-12-Consolidated-Net-Premiums-Written-of-8-6-Billion-Up-6-3-or-7-3-in-Constant-Dollars
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Cincinnati Financial (USA) Reports Third-Quarter 2019 Results
• Third-quarter 2019 net income of $248 million, or $1.49 per
share, compared with $553 million, or $3.38 per share, in the
third quarter of 2018.
• $42 million or 31% increase in non-GAAP operating income*
to $179 million, or $1.08 per share, compared with $137
million, or 84 cents per share, in the third quarter of last year.
• $305 million decrease in third-quarter 2019 net income,
primarily due to the after-tax net effect of a $291 million
decrease in net investment gains and $56 million of other
non-recurring items, partially offset by a $32 million increase
in after-tax property casualty underwriting income.
• $57.37 book value per share at September 30, 2019, a record
high, up $9.27 or 19.3% since year-end.
• 22.8% value creation ratio for the first nine months of 2019,
compared with 5.0% for the 2018 period.
President and chief executive officer commented: "Non-GAAP
operating income for the third quarter was $179 million, up 31%,
driven by underwriting profits as well as pretax investment income
that increased 5% over last year's third quarter. Our property casualty
insurance business achieved $83 million of underwriting profit in the
third-quarter, nearly doubling last year's result and taking our
nine-month underwriting profit to $222 million. Notably, our
personal lines segment recorded an underwriting profit at
nine-months for the first time since 2013. Our combined ratio of
94.2% – 2.6 points better than last year's third-quarter result – helped
to bring our nine-month ratio to 94.6%. Also on a nine-month basis,
our current accident year combined ratio before catastrophe losses –
sometimes referred to as our core combined ratio – improved 1.2
points to 92.0% compared with last year. As we apply a consistent
reserving approach and as new data comes to light, we strive to take
appropriate action. About four years ago, we saw elevated loss cost
trends in commercial casualty. Since the end of 2015, we've increased
net loss reserves for that line of business by 26%, while annualized
earned premiums rose approximately 8%."
Description
https://cincinnatifinancialcorporation.gcs-web.com/news-releases/news-release-details/cincinnati-financial-reports-third-quarter-2019-results
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Fairfax Financial (Canada) Holdings Limited: Third Quarter
Financial Results
• The consolidated combined ratio of the insurance and reinsurance
operations was 97.5%, producing an underwriting profit of $81.3
million, compared to a combined ratio of 97.6% and an underwriting
profit of $74.2 million in 2018.
• Net premiums written by the insurance and reinsurance operations
increased by 12.1% to $3,318.1 million (13.7% excluding the net
premiums written by operations not present in the third quarters of
both 2019 and 2018).
• The operating income of the insurance and reinsurance operations
increased to $280.1 million from $249.9 million, reflecting
primarily higher interest and dividends.
• Interest and dividends of $214.9 million increased from $193.7
million, primarily reflecting higher interest income earned on
increased holdings of high quality U.S. corporate bonds, partially
offset by lower interest income earned on decreased holdings of U.S.
municipal bonds.
• Share of profit of associates of $149.6 million increased from $63.9
million, principally reflecting increased share of profit of Eurolife
and IIFL Finance.
"Despite the catastrophe activity in the quarter, our insurance
companies continued to have strong underwriting performance
with a third quarter consolidated combined ratio of 97.5%, with
Zenith National at 87.1% and all but one of our other major
companies between 96.2% and 97.9%, and our operating income
remained excellent, improving to $280 million. We continue to
be soundly financed, with over $1 billion cash and marketable
securities at the holding company and no significant holding
company debt maturities until 2022," said Chairman and Chief
Executive Officer.
Description
https://www.fairfax.ca/news/press-releases/press-release-details/2019/Fairfax-Financial-Holdings-Limited-Third-Quarter-Financial-Results/default.aspx
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FNF (USA) Reports Third Quarter 2019 Diluted Eps Of $0.90 And Adjusted Diluted Eps Of
$1.10, Pre-Tax Title Margin Of 17.7% And Adjusted Pre-Tax Title Margin Of 18.6%
• Total revenue of approximately $2.2 billion versus approximately
$1.9 billion in total revenue in the third quarter of 2018
• Pre-tax earnings of $389 million and adjusted pre-tax earnings of
$407 million versus pre-tax earnings of $311 million and adjusted
pre-tax earnings of $299 million in the third quarter of 2018
• Pre-tax title margin of 17.7% and adjusted pre-tax title margin of
18.6% versus pre-tax title margin of 16.0% and adjusted pre-tax title
margin of 15.7% in the third quarter of 2018
• Third quarter purchase orders opened increased 0.7% on a daily
basis and purchase orders closed decreased 1.6% on a daily basis
versus the third quarter of 2018
• Total commercial revenue of $301 million, a 9% increase versus
total commercial revenue in the third quarter of 2018, driven by a
17% increase in closed orders somewhat offset by a 6% decrease in
total commercial fee per file; third quarter total commercial orders
opened increased 15% compared to the prior year
• Overall third quarter average fee per file of $2,459, a 6% decrease
versus the third quarter of 2018
"During the third quarter, we experienced continued strong
performance from our title business," said Chairman. "We
generated adjusted pre-tax title earnings of $407 million and an
18.6% adjusted pre-tax title margin, both of which represent
record quarterly results dating back sixteen years to the third
quarter of 2003. Looking ahead, purchase orders opened
increased by 0.7% on a daily basis versus the third quarter of
2018, a sequential improvement from the 2% decrease in the
second quarter of 2019, compared to the prior year. Refinance
orders opened increased by nearly 114% on a daily basis versus
the third quarter of 2018, as the decline in mortgage rates
continues to drive strong refinance volumes. Lastly, total
commercial orders opened increased by 15% over the third
quarter of 2018. With another strong quarter of refinance orders
opened, and the continued strength in commercial orders opened,
we are well positioned to continue producing strong title
business results through the end of 2019."
Description
https://www.investor.fnf.com/news-releases/news-release-details/fnf-reports-third-quarter-2019-diluted-eps-090-and-adjusted
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Genworth Financial (USA) Announces Third Quarter 2019 Results
• Reached Agreement To Sell Genworth's Majority Interest In Genworth
MI Canada Inc. To Brookfield Business Partners L.P. With
Approximately $1.8 Billion Expected Net Proceeds
• Merger Agreement With China Oceanwide Holdings Group Co., Ltd
(Oceanwide) Extended To Not Later Than December 31, 2019
• U.S. Mortgage Insurance (MI) Adjusted Operating Income Of $137
Million With $18.9 Billion In New Insurance Written (NIW) And
Continued Strong Loss Performance
• U.S. MI's PMIERs1 Sufficiency Ratio At 129 Percent, In Excess Of
$850 Million Above Requirements
• $62 Million Capital Returned To The Holding Company In The
Quarter From Canada And Australia MI
• Continued Progress With Long Term Care Insurance (LTC) In Force
Rate Actions In Line With Plan
• Annual Review Of LTC Claim Reserves Completed With No
Significant Adjustments. Loss Recognition Testing And Cash Flow
Testing Will Be Completed In The Fourth Quarter
• $250 Million Dividend From U.S. MI To The Holding Company
Completed In October 2019
"Genworth has significant expertise in implementing security
protocols that satisfy data security concerns as a result of the
successful implementation of our Enhanced Data Security
Program," said President and CEO of Genworth Financial. "We are
confident in our ability to satisfy the Canadian government's
requirements in order to move forward with the sale of Genworth
Canada, which is the best path forward to ultimately close the
transaction with Oceanwide. The Oceanwide Transaction
continues to represent the best value for Genworth's shareholders."
Description
https://newsroom.genworth.com/2019-10-29-Genworth-Financial-Announces-Third-Quarter-2019-Results
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Genworth Financial (USA) Announces Third Quarter 2019 Results
• New insurance written from transactional insurance was $6.1 billion, an
increase of $0.6 billion, or 10%, compared to the same quarter in the prior year,
primarily due to increased housing market activity and ongoing market share
momentum.
• Premiums written from transactional insurance were $213 million, representing
an increase of $20 million, or 10%, from the third quarter of 2018 and $26 million,
or 14%, compared to the prior quarter, consistent with the increase in new
insurance written.
• New insurance written from portfolio insurance on low loan-to-value mortgages
was $1.3 billion, an increase of $0.5 billion compared to the same quarter in the
prior year and a decrease of $1.1 billion versus the prior quarter, primarily due to
the impact of a one-time $1.5 billion bank transaction in the prior quarter.
• Premiums written from portfolio insurance were $6 million, representing an
increase of $2 million compared to the same quarter in the prior year and a
decrease of $2 million versus the prior quarter.
• The loss ratio, as a percentage of premiums earned, for the quarter was 18% as
compared to 14% in the same quarter in the prior year and 15% in the prior quarter.
• Operating return on equity was 11% for the quarter, a decrease of less than one
percentage point from the same quarter in the prior year and the prior quarter.
"The business had another strong quarter
particularly in terms of growth in premiums written
and capital redeployment. "We were pleased to
announce an increase of 6% in our ordinary
dividend, which together with the special dividend
of $1.45 per share paid on October 11th, 2019,
reflects our ongoing focus on capital efficiency and
the strong earnings profile of our business model."
Description
https://newsroom.genworth.com/2019-10-29-Genworth-MI-Canada-Inc-Reports-Third-Quarter-2019-Results-Including-Net-Operating-Income-of-115-Million
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IAG (AUS) agrees sale of 26% interest in SBI General
IAG has agreed to sell the whole of its 26% interest in its joint
venture with the State Bank of India, SBI General Insurance
Company (SBI General), via two transactions.
Agreements have been reached with:
• Napean Opportunities LLP (part of Premji Invest) to acquire a
16.01% interest; and
• An affiliate of Warburg Pincus LLC to acquire a 9.99% interest.
The transactions, which are subject to regulatory processes and
approvals, are expected to complete during IAG’s financial year
ending 30 June 2020. Total consideration amounts to over $640
million based on the current exchange rate. Once both transactions
are complete, this is expected to result in an increase in IAG’s
regulatory capital position of more than $400 million and a net
profit after tax of over $300 million, which will be recognised in
IAG’s FY20 results.
IAG Managing Director and Chief Executive Officer
said: “IAG has enjoyed a strong and successful
relationship with the State Bank of India since
establishing the SBI General joint venture in 2009. With
our sharpened focus on our core territories of Australia
and New Zealand, now is the right time for IAG to exit its
investment in SBI General.”
Description
https://www.iag.com.au/iag-agrees-sale-26-interest-sbi-general
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Legal & General (UK) invests £750m into developing new
affordable housing
Legal & General Affordable Homes announces that it has committed
£750m to new affordable housing projects throughout the UK, increasing
its development pipeline to nearly 3,500 homes, across 41 schemes. Legal
& General Affordable Homes has undergone significant expansion over
the last year as it strives to become the UK’s leading Institutional
Registered Provider (IRP), with the business growing from five to fifty
five employees. The UK continues to suffer a growing crisis as 1.1 million
households remain on waiting lists for affordable homes. One in three low
income earners have had to borrow money to pay their rent and the steep
decline in social housing has led to huge increases in government welfare
costs, as well as rising homelessness. Legal & General remains committed
to leading the evolution of the affordable housing sector, raising service
standards and deploying long-term institutional capital to increase
provision. Across its growing portfolio, it is delivering a mix of social and
affordable rental homes, grant-supported shared ownership homes and
Section 106 schemes; as sole ventures and in partnership with best-in-class
housing associations.
“There is an urgent need to innovate new ways to provide stable
homes for the millions of households on waiting lists. Legal &
General remains committed to deploying institutional capital at scale
into this sector, to deliver the volumes of social housing which society
desperately needs.” Managing Director, Legal & General Affordable
Homes.
Description
https://www.legalandgeneralgroup.com/media-centre/press-releases/legal-general-invests-750m-into-developing-new-affordable-housing/
15

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Loews Corporation (USA) Reports Net Income Of $72 Million For
The Third Quarter Of 2019
16
• Loews Corporation reported net income of $72 million, or $0.24 per share, for the three months ended September 30, 2019, compared to $278
million, or $0.88 per share, in the comparable prior year period.
• Net income for the nine months ended September 30, 2019 was $715 million, or $2.34 per share, compared to $801 million, or $2.49 per share,
in the comparable prior year period.
• Net income for the three and nine months ended September 30, 2019 included a charge of $151 million (after tax and noncontrolling interests)
related to the recognition by CNA Financial Corporation of an active life reserve premium deficiency in long term care that was primarily
driven by changes in interest rate assumptions. Absent this charge, net income for the three months ended September 30, 2019 decreased
mainly due to lower results at CNA and Diamond Offshore Drilling, Inc., partially offset by higher parent company net investment income.
• Earnings for the nine months ended September 30, 2019 were impacted by the long term care charge at CNA and lower results at Diamond
Offshore, partially offset by higher earnings at Boardwalk Pipelines and higher parent company net investment income. Boardwalk Pipelines'
earnings in 2019 reflect Loews's 100% ownership of the company as compared to 51% for a portion of the prior year period.
• Book value per share increased to $64.90 at September 30, 2019 from $59.34 at December 31, 2018. Book value per share excluding
accumulated other comprehensive income (AOCI) increased to $64.85 at September 30, 2019 from $62.16 at December 31, 2018.
https://loews.com/pressrelease/loews-corporation-reports-net-income-of-72-mi
Description

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Loews Corporation (USA) Reports Net Income Of $72 Million
For The Third Quarter Of 2019
• Net income of $107 million, or $0.39 per share, and core income of $102 million,
or $0.37 per share.
• Net income for the nine months ended September 30, 2019 was $727 million, or
$2.67 per share, and core income was $714 million, or $2.62 per share.
• Property & Casualty Operations combined ratio for the third quarter was 97.6%
and the underlying combined ratio was 94.6%.
• Net investment income, after tax, was $399 million for the third quarter of 2019,
including $13 million from limited partnership and common stock investments.
• Property & Casualty segments, excluding third party captives, generated gross
written premium growth of 9% and net written premium growth of 8% for the third
quarter of 2019.
• Core loss for the third quarter of 2019 for our Life & Group segment was $(122)
million. Life & Group results include a $170 million after-tax charge related to
unlocking active life reserves to recognize a premium deficiency as a result of the
gross premium valuation (GPV) completed in the quarter and a $44 million
after-tax reduction in claim reserves resulting from the annual claim experience
tudy. Core loss for our Corporate & Other segment was $(17) million.
• CNA Financial declared a quarterly dividend of $0.35 per share, payable
December 2, 2019 to stockholders of record on November 11, 2019.
"Our third quarter results reflect the ongoing strength of our P&C
business, which delivered an underlying combined ratio of 94.6%, net
written premium growth of 8% and rate increases of 6%," said
Chairman & Chief Executive Officer of CNA Financial Corporation.
"In addition, the changes made to our Long-Term Care assumptions
as a part of our annual reserve review reflect our continued prudent
management of this runoff portfolio."
Description
https://loews.com/pressrelease/cna-financial-announces-third-quarter-2019-re
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Markel (USA) Reports Third Quarter 2019 Results
• Operating revenues of $2.0 billion for the third quarter of 2019 compared to
$2.2 billion for the third quarter of 2018.
• Operating revenues were $6.9 billion for the nine months ended September 30,
2019 compared to operating revenues of $5.8 billion for the same period of
2018.
• Comprehensive income to shareholders was $250.1 million for the third
quarter of 2019 compared to $315.1 million for the third quarter of 2018.
• Comprehensive income to shareholders was $1.6 billion for the nine months
ended September 30, 2019 compared to $304.6 million for the same period of
2018.
• Diluted net income per share was $13.95 for the quarter ended September 30,
2019 compared to $28.50 for the third quarter of 2018.
• Diluted net income per share was $92.84 for the nine months ended September
30, 2019 compared to $44.21 for the same period of 2018.
• The combined ratio was 94% for the third quarter of 2019 compared to 99% for
the third quarter of 2018.
• The combined ratio was 95% for the nine months ended September 30, 2019
compared to 94% for the same period of 2018.
• Book value per common share outstanding was $768.98 at September 30,
2019, up 18% from $653.85 at December 31, 2018.
Co-Chief Executive Officers, commented, "Our operating results for
the quarter continue to reflect profitable top line growth across the
company. We produced a meaningful underwriting profit, despite
catastrophes losses during the period, and we're seeing excellent
results from our Markel Ventures operations. Our investment
portfolio continues to make meaningful contributions to both net
income and comprehensive income, driven by favorable market
conditions."
Description
https://www.markel.com/about-markel/press-releases/markel-reports-third-quarter-2019-results-15631
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Munich Re (Germany) invests US$ 250m in US start-up Next
Insurance
Munich Re increases its stake in Next Insurance by investing
an additional US$ 250m in the Californian Start-up. Upon
completion of the transaction, Next’s value will increase to
slightly above US$ 1bn. This investment deepens Munich Re’s
partnership with Next Insurance. Digital Partners, a Munich Re
business unit, has worked closely with the start-up since 2016,
supplying services and assuming risk. Munich Re has also held
shares in Next Insurance through its Munich Re Ventures unit
for some time. With the newly acquired shares, Munich Re now
owns around ~27.5% of the company. Next Insurance is a
Californian start-up offering tailored, digital insurance
solutions to small and medium-sized enterprises (SMEs) in the
US market. A premium volume of US$ 139bn makes the US
insurance market for SMEs very appealing.
“Next’s data- and technology-driven business model offers
outstanding growth opportunities, which we will harness
together. Next Insurance will benefit from our expertise in
primary insurance and reinsurance. This investment
emphasises Munich Re’s commitment to be the leading
provider of digital insurance solutions. It also helps
Munich Re expand its footprint in the promising insurance
market for small and medium-sized commercial customers
in the United States. We are confident that building on our
proven collaboration will benefit both Munich Re and Next
Insurance.” Said Chairman of the Board of Management
Description
https://www.munichre.com/en/media-relations/publications/press-releases/2019/2019-10-07-press-release/index.html
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Prudential Financial (UK) completes acquisition of Assurance IQ
Inc.
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Prudential Financial, Inc. announced that it has completed its acquisition of Assurance IQ, Inc., “Assurance,” a leading
consumer solutions platform for health and financial wellness needs. Under the terms of the acquisition, announced on
September 5, 2019, Assurance becomes a wholly owned subsidiary of Prudential. Prudential Financial, Inc. (NYSE:
PRU), a financial wellness leader and premier active global investment manager with more than $1 trillion in assets
under management as of June 30, 2019, has operations in the United States, Asia, Europe, and Latin America.
Prudential’s diverse and talented employees help to make lives better by creating financial opportunity for more people.
Prudential’s iconic Rock symbol has stood for strength, stability, expertise and innovation for more than a century.
Launched in 2016 in Bellevue, Wash., Assurance was founded to improve the personal and financial health of every
consumer and make their lives better. The company uses advanced data analytics to enable an extensive network of live
agents to offer customized solutions for more people across a broader socio-economic spectrum.
http://news.prudential.com/prudential-financial-completes-acquisition-assurance-iq-inc.htm
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Reinsurance Group of America Reports Third Quarter Results
• Earnings per diluted share: $4.12 from net income, $4.02 from adjusted
operating income*
• ROE 7.6% and adjusted operating ROE* 10.7% for the trailing twelve months
• Deployed capital of $150 million into in-force and other transactions in the
quarter
• Reported third quarter net income of $262.8 million, or $4.12 per diluted share,
compared with $301.2 million, or $4.68 per diluted share, in the prior-year
quarter.
• Adjusted operating income* totaled $256.3 million, or $4.02 per diluted share,
compared with $259.4 million, or $4.03 per diluted share, the year before.
• Net foreign currency fluctuations had an adverse effect of $0.02 per diluted
share on net income and adjusted operating income as compared with the prior
year.
• In the third quarter, consolidated net premiums totaled $2.8 billion, up 10%
from last year’s third quarter of $2.6 billion, with adverse net foreign currency
effects of $34.9 million.
• The effective tax rate this quarter was 24.3% on pre-tax income. The effective
tax rate was 23.5% on pre-tax adjusted operating income for the quarter, at the
higher end of the expected range of 21% to 24%.
President and Chief Executive Officer, commented, “This was a very good
quarter for us in many respects, as bottom-line results, premium growth
and capital deployment were all strong. We continue to benefit from
earnings diversity that comes from our global operating platform.
Outstanding performances by several of our key businesses helped us to
deliver strong bottom-line results in spite of earnings variability by
segment and ongoing macroeconomic headwinds including lower interest
rates and a strong U.S. dollar.
Description
https://reinsurancegroupofamericainc.gcs-web.com/news-releases/news-release-details/reinsurance-group-america-reports-third-quarter-results-14
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Scor (France) Delivers A Solid Performance with Net Income Of Eur 401
Million In The First Nine Months Of 2019
• Group net income stands at EUR 401 million in the first nine months of 2019, up
17.3% compared to the first nine months of 2018. The return on equity (ROE) is
8.8%, 816 bps above the risk-free rate[1], exceeding the profitability target of the
new plan “Quantum Leap”.
• Gross written premiums total EUR 12,055 million in the first nine months of 2019,
up 3.2% at constant exchange rates (up 6.3% at current exchange rates). In P&C,
gross written premiums are up 11.5% at constant exchange rates (up 14.6% at
current exchange rates). In Life, gross written premiums are down 2.5% at
constant exchange rates (up 0.7% at current exchange rates).
• SCOR Global P&C delivers strong growth and solid technical results, with a
combined ratio of 95.7% for the first nine months of 2019 in spite of heavy loss
activity in Q3 2019.
• SCOR Global Life continues to expand its franchise in Asia and delivers a strong
level of technical profitability in the first nine months of 2019 and records a solid
technical margin of 7.2%.
• SCOR Global Investments delivers a solid return on invested assets of 3.0% in the
first nine months of 2019, supported by an income yield of 2.6% and benefiting
from realized gains of EUR 43 million in Q3 2019 QTD largely from real estate
sales.
• Group cost ratio (expressed as a percentage of the Group’s gross written
premiums) stands at 4.7%[2], running below the “Quantum Leap” assumption of
~5.0%.
Chairman & Chief Executive Officer of SCOR, comments: “SCOR records a
solid performance in the first nine months of 2019, achieving its solvency
target and outperforming its profitability target of its new strategic plan
“Quantum Leap”. SCOR demonstrates once again its capacity to successfully
combine profitability and solvency, in spite of challenging conditions that the
industry faced in the third quarter of 2019, marked by a series of natural
catastrophes and man-made P&C claims, combined with historically low
levels of interest rates. The Group continues to expand and deepen its
franchise both on U.S. P&C, the largest market in the world, and on Life
reinsurance in Asia-Pacific. The award granted to SCOR as “North American
Reinsurer of the Year” is a testimony of both the quality and the development
of the Group’s franchise in North America. The Group is fully mobilized to
pursue value creation for the benefit of all stakeholders.”
Description
https://www.scor.com/en/media/news-press-releases/scor-delivers-solid-performance-net-income-eur-401-million-first-nine
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Standard Life (UK) Investment Hub hits £10bn in SMA assets
Standard Life announces that separately managed accounts
(SMAs)* on its Investment Hub have hit £10bn of assets
under management (AUM).The SMAs offer a simple,
transparent and cost effective way for investors to access
multi-asset portfolios, while benefiting from investment
expertise from their chosen discretionary fund manager
(DFM). The Investment Hub supports users with
discretionary permissions and now has more than 100 DFMs
and over 650 adviser firms investing in the DFM portfolios.
Supporting firms to effectively meet their regulatory
requirements, the Investment Hub enables firms who use
Wrap to efficiently separate their activities into distinct
advice and investment functions. The Investment Hub has an
average client portfolio size of £198,000 illustrating the
growing trend towards systemised investment solutions and
demand for multiple investment strategies.
Head of Platform Investment Proposition commented:
“This really is a huge milestone for us with assets on our
Investment Hub alone now exceeding a number of
traditional platform players in the market. We developed
the Hub five years ago as a result of adviser demand and
that demand has continued to grow as centralised
investment propositions (CIPs) become more important
to adviser businesses as they deal with regulatory change
and the more complex demands of their clients.
Description
https://www.standardlife.com/sl/media-centre/press-releases/standard-life-investment-hub-%C2%A310bn-assets.page
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Swiss Re (Switzerland) reports 23% increase in net income for the first nine months
of 2019, supported by growth in Reinsurance and an excellent investment result
• Net premiums earned and fee income rose by 10% year-on-year to USD 28.4
billion, driven in particular by growth in P&C Re premiums. The Group’s ROE
was 6.0%, and its capital position remained very strong.
• Property & Casualty Reinsurance (P&C Re) net income up 39% to USD 880
million; combined ratio of 101.4%; return on equity (ROE) of 11.8%
• Life & Health Reinsurance (L&H Re) delivered strong result with net income
of USD 651 million and ROE of 11.8%
• Corporate Solutions net loss of USD 441 million reflects decisive management
actions and medium-sized and large man-made and natural catastrophe claims
• Life Capital net income of USD 40 million; gross cash generation of USD 831
million bolstered by exceptional items
• Excellent return on investments (ROI) of 4.3%; stable running yield at 2.9%
• Group Swiss Solvency Test (SST) ratio remains very strong at 241% (1 July
2019 estimate)
• Swiss Re reported a Group net income of USD 1.3 billion in the first nine
months of 2019, an increase of 23% from USD 1.1 billion for the same period
a year earlier.
Swiss Re’s Group Chief Executive Officer said: “The strength of our
business with its global reach, diversification and very strong capitalisation
enabled us to react fast and support our clients and their customers affected
by the large natural catastrophes and man-made events in the first nine
months. Our Reinsurance Business Unit achieved profitable growth in a
challenging market environment. The transformation of Corporate
Solutions is underway, and we continue to benefit from robust gross cash
generation in Life Capital. Our leading market position and positive rate
dynamics year to date give us confidence for the upcoming renewal
season.“
Description
https://www.swissre.com/media/news-releases/nr-20191031-9m-2019-news-release.html
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Unum Group (USA) Reports Third Quarter 2019 Results
• Net income of $242.0 million ($1.16 per diluted common share) for the third quarter
of 2019, compared to a net loss of $284.7 million ($1.30 per diluted common share) f
for the third quarter of 2018.
• Unum US reported adjusted operating income of $261.4 million in the third quarter
of 2019, a decrease of 3.5 percent from $270.9 million in the third quarter of 2018.
• Premium income for the segment increased 3.9 percent to $1,501.9 million in the
third quarter of 2019, compared to premium income of $1,446.2 million in the third
quarter of 2018.
• Net investment income for the segment declined 8.0 percent to $184.2 million in the
third quarter of 2019, compared to $200.3 million in the third quarter of 2018.
• Unum US operating segment, the group disability line of business reported a 10.8
percent decrease in adjusted operating income to $83.0 million in the third quarter of
2019, compared to $93.0 million in the third quarter of 2018.
• Premium income in group disability increased 3.8 percent to $648.0 million in the
third quarter of 2019, compared to $624.5 million in the third quarter of 2018, with
sales growth in both product lines and higher persistency in the group short-term
disability product line.
• Net investment income declined by 11.9 percent to $99.5 million in the third quarter
of 2019, compared to $112.9 million in the third quarter of 2018, due to lower
miscellaneous investment income, a decrease in the level of invested assets, and a
decline in yield on invested assets.
“Our operating business segments generated solid results in the third quarter,
with good top-line growth and profit margins,” said President and chief executive
officer. “We are continuing to serve more customers and are investing in talent
and technology as we grow to provide protection for more workers and their
families.”
Description
https://www.unum.com/about/newsroom/2019/october/unum-group-reports-third-quarter-2019-results
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W. R. Berkley Corporation (USA) Reports Third Quarter Results
• Gross and net premiums written increased 8.6% and 7.7%,
respectively.
• Average rate increases excluding workers' compensation were more
than 7%.
• Underwriting income increased 61.1% to $107 million.
• Annualized after-tax return on equity was 12.2% (pre-tax of 14.9%).
• The accident year combined ratio excluding catastrophe losses
was 91.9%. The reported combined ratio was 93.6%, inclusive of 1.9
loss ratio points from catastrophes.
• For the nine months ended, book value per share grew 13.7%,
before dividends.
• As of September 30, 2019, reflected in common stockholders'
equity are after-tax unrealized investment gains of $128 million and
unrealized currency translation losses of $450 million. As of
December 31, 2018, after-tax unrealized investment losses were $91
million and unrealized currency translation losses were $419 million.
The Company commented: The Company continued its strong
performance in the third quarter of 2019 with a 12.2% annualized
after-tax return on equity.Growing opportunities presented by current
market conditions, including accelerating rate increases in all lines of
business except workers’ compensation, drove growth in premiums
written. We continue to focus on lines of business that have the potential
to meet or exceed our targeted risk-adjusted return and have been
carefully monitoring the rising trends in loss costs for an extended
period of time. As market momentum accelerates, we anticipate that
price increases will persist for the foreseeable future. The investment
portfolio performed as anticipated despite a challenging interest rate
environment that remains volatile and difficult to predict. We manage
the investment portfolio for stability and predictability by maintaining
the quality and duration of our fixed maturity securities. Overall net
investment income was impacted as investment fund performance
returned to an average level compared to the notably strong earnings in
the prior year. While our total return approach to portfolio management
has resulted in some variability from quarter to quarter, it has benefited
our overall long-term returns.
Description
https://ir.berkley.com/news-and-events/news/news-details/2019/W-R-Berkley-Corporation-Reports-Third-Quarter-Results/default.aspx
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Legal & General (UK) invests £125m in the City of London Corporation
via green and sustainable financing framework
LGIM Real Assets announces that is has provided £125 million in
long-term financing to the City of London Corporation, the
governing body of the Square Mile London, which is home to much
of the UK’s financial services sector. The investment was issued via
a Green and Sustainable financing framework verified by
DNV-GL, an independent assessment of the accuracy and integrity
of green bond information and data. The City Corporation will use
the £125 million investment from Legal & General to fund a
number of major capital projects, which include plans to
consolidate three wholesale food markets and relocate the Museum
of London. Supporting the capital as a vibrant and thriving city,
which champions diversity and sustainability, the ‘Square Mile’,
within the City of London, is home to approximately 24,000
businesses,attracting over. 500,000 workers daily and over 10
million tourists annually, making it a world leading commercial
hub.
“The City of London Corporation is a historic, strategically
important institution with a rich history. This is an excellent
opportunity for us to invest our annuity funds into the UK
economy, and support the regeneration of key locations in the
City and beyond.” Investment Manager at LGIM Real Assets.
Description
https://www.legalandgeneralgroup.com/media-centre/press-releases/legal-general-invests-125m-in-the-city-of-london-corporation-via-green-and-sustainable-financing-framework/
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Legal & General (UK) completes 12th Government Hub deal with
Peterborough Acquisition
LGIM Real Assets announces that it has agreed to forward fund a
key city centre site in Peterborough, marking its twelfth
Government Hub investment. Legal & General remains committed
to supporting local employment and collaborative and flexible
working practices, boosting productivity and regional economic
growth. Acquired on behalf of Legal & General’s Limited Price
Inflation Income Property Fund (the “Fund”), Legal & General has
agreed terms to purchase the site and provide development funding
to Bride Hall Developments, who are undertaking the construction.
The new 90,000 sq ft office building will be let on completion to
around 1,000 members of staff from the Department for
Environment, Food and Rural Affairs, including the Environment
Agency, Natural England, Joint Nature Conservation, and HM
Passport Office. The office development is part of the £120m
regeneration of Fletton Quays, being led by the Peterborough
Investment Partnership and site developer Bride Hall. Occupation
of the building is expected to take place in 2021.
Our funding of the Fletton Quays site highlights our
commitment to Government Hub deals. These align with our
wider business objective to drive sustainable regional growth
and aid job creation. As a long term investor, these
investments also help us to back our pension promises,
matching our long dated income requirements. We have a
strong appetite to do more.” Senior Fund Manager, at LGIM
Real Assets.
Description
https://www.legalandgeneralgroup.com/media-centre/press-releases/legal-general-completes-12th-government-hub-deal-with-peterborough-acquisition/
28

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Solutions Updates
Insurance Industry

Solution Updates
IT Shades
Engage & Enable
Chubb (Switzerland) Cyber Index (SM) Enhanced with Upgraded Features
and International Insight
29
Solution Description
Chubb has enhanced its proprietary Chubb Cyber IndexSM with upgraded features that help identify a range of global
cyber threats based on an organization's industry and size. The new tool also offers cost analysis, insights on cyber
insurance limits and deductibles, and an estimated incident costs calculator that helps organizations better understand
how to protect themselves against current and emerging cyber threats. The newly enhanced Chubb Cyber IndexSM now
provides additional insight into costs that go beyond potential loss, such as cost of incident response support services,
that are designed to help organizations get back to productivity quickly. Since 2009, forensics have been the top driver
of cyber claims cost (31%), with an average paid incident response cost of $173,193; forensics also was the top driver of
cyber claims costs for the last five years, making up 42.6% of total claims costs. The average paid incident response
costs for forensics within that same timeframe was $172,094. In addition, the new user-friendly interface of the Chubb
Cyber IndexSM, which is accessible via desktop and mobile device, now offers a quantifiable and detailed means for
quickly identifying the cyber risks a business may face. Users can now access resources centered on industry and
size-specific incident response costs, insights on cyber insurance limits and deductibles, international data, and a library
of whitepapers, videos, and other research materials specific to the size and industry in which a company operates.
http://news.chubb.com/2019-10-16-Chubb-Cyber-Index-SM-Enhanced-with-Upgraded-Features-and-International-Insight

Solution Updates
IT Shades
Engage & Enable
Chubb (Switzerland)Launches Enhanced TankSafe System, Enabling Brokers to Execute New Business Quotes
Renewal Transactions, and Mid-Term Policy Changes for Commercial Storage Tank Insurance
30
Chubb has introduced an enhanced technology platform for the management of commercial underground and aboveground storage
tank insurance. This portal, Chubb TankSafe®, is a fully-automated internet-based system designed to help make an otherwise
complicated process more user-friendly and efficient for retail and wholesale brokers – from submission through policy and
financial responsibility certificate issuance. TankSafe® can be used to combine underground and aboveground storage tank
coverage in a single policy that is available on an admitted basis to brokers in all 50 states. Chubb first introduced the ability to
underwrite storage tanks online in 2003 and has continued to invest in the technological advancement of the system since then. The
newly redesigned TankSafe® system is now available on Chubb's proprietary Worldview® Commercial Producer Portal.
Integrating these technologies provides brokers with a centralized platform for new business quotes, renewals, and mid-term
changes. Chubb is currently the only carrier to offer admitted storage tank coverage via an online portal.
Notable features of the enhanced TankSafe® system include:
• On-the-go access via a smartphone and tablet
• Geolocation tank mapping functionality which readily identifies each scheduled location
• The ability to quote up to three deductible options at one time, which helps expedite a customer's ability to review and select
coverages based on their specific needs and budgets
• The ability to upload storage tank information to the portal via spreadsheet allowing users to review all documents in one
centralized location.
http://news.chubb.com/2019-10-22-Chubb-Launches-Enhanced-TankSafe-System-Enabling-Brokers-to-Execute-New-Business-Quotes-Renewal-Transactions-and-Mid-Term-Policy-Changes-for-Commercial-Storage-Tank-Insurance

Solution Updates
IT Shades
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Standard Life (UK) Wrap launches Individually Managed Accounts
31
Standard Life announces the launch of its Individually Managed Accounts (IMA) technology on its Wrap
platform. IMA takes the established concept of discretionary managed portfolios and, for the first time,
introduces the unique ability to instruct client level personalisation. IMA makes the delivery of
individual client outcomes more cost effective and scalable as advisers can execute client specific
instructions, agreed CGT strategies and tax allowance usage without the need for expensive manual
interventions. The ability to deliver unique and personalised client outcomes through IMA technology
allows advisers to operate a consistent house process with their chosen investment proposition for all of
their clients. With many predicting mass personalisation to be the next evolution of platform technology,
IMA enables advisers, working with discretionary managers, to deliver individual client solutions in a
truly scalable manner. All advisers and discretionary managers who offer investment solutions on
Standard Life Wrap can access this new capability at no extra fee.
https://www.standardlife.com/sl/media-centre/press-releases/standard-life-launches-individually-managed-accounts.page

Solution Updates
IT Shades
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Swiss Re (Switzerland) and Pioneer to launch innovative telematics solution
for insurers
32
Swiss Re and global car electronics company Pioneer have co-developed an innovative telematics solution that
provides insurers with better and more personalised risk assessment, while supporting safer driving behaviour. The
combined solution will be integrated in Swiss Re's Coloride app and is set to be launched globally early next year.
Swiss Re's Coloride is one of the most technically advanced and sophisticated telematics apps globally1. It assigns
a risk score to each driver that an insurer can use to calculate the usage-based insurance premium. By offering a
financial incentive to cautious drivers and flagging risky behaviour, insurers can encourage responsible driving,
making roads safer for everyone. With the new solution, Coloride will provide real-time driver warnings based on
Pioneer's map data and ADAS algorithms. These warnings help drivers to avoid accidents. Additionally, the new
solution can be extended with a range of devices that collect acceleration data to accurately identify and reconstruct
a crash. Some of the devices also have a manual emergency button, so the driver can call for support after an
accident. Road traffic accidents kill 1.2 million people every year, costing economies between 1% - 3% of their
gross national product, according to estimates of the World Health Organisation (WHO).
https://www.swissre.com/media/news-releases/nr-20191017-swiss-re-and-pioneer-to-launch-innovative-telematics-solution.html

Solution Updates
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Vienna Insurance Group (AUS) expands digitalisation service for assistance
33
Vienna Insurance Group (VIG) currently uses one of the most modern software systems on the market for motor vehicle accidents and
breakdowns. The in-house developed digital service tool software is available to the VIG companies in the Czech Republic, Slovakia, Poland,
and Romania, and will soon also be available in the Baltic States. The car suddenly stops in the middle of a low-traffic country road. The
customer dials the assistance number of his VIG Group company and receives a link to the assistance company by SMS. When the link is
opened, the customer's location is determined, and the nearest towing company is notified. The customer can track the arrival of the towing
service via smartphone, where he sees who will come, when and with which vehicle (incl. licence number). The car will then be taken to the
agreed repair shop and the customer does not have to worry about a thing. This is all based on the EPAS software that Vienna Insurance Group
developed in-house with the assistance of an external IT provider. VIG has exclusive usage rights for the Group. VIG assistance companies
can use the software to organise and provide digital services for customers, including the possibility of travel and household assistance.
Digitalisation and assistance are one of the main priorities of the VIG “Agenda 2020” management programme. VIG aims to create innovative
services that provide additional benefits for customers. “To position ourselves in the new digital ecosystem of our customers, we are focusing
on supplementary services that deliver added value in addition to our primary duty of risk protection. This includes establishing our own
assistance companies and developing digital services, such as EPAS. The software provides an excellent example of the digital solutions that
can be developed centrally by Vienna Insurance Group in cooperation with external partners, maintained locally, and used by more than one
Group company in VIG’s countries”, explained Elisabeth Stadler, General Manager of Vienna Insurance Group.
https://www.vig.com/en/press/press-releases/detail/vienna-insurance-group-expands-digitalisation-service-for-assistance.html

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Allianz (Germany) becomes No. 1 insurer and brand value rises 12 percent
34
Allianz is the number one insurer in the Interbrand ranking of the 100 most valuable brands in the world. The Allianz brand
came 43rd in this year’s “Best Global Brands Ranking”, moving up 6 places and increasing the brand value by 12 percent to
$12.1 billion for 2019. Allianz started its rise with a brand value of $4.9 billion in 2010. The Allianz Group is one of the
world's leading insurers and asset managers with more than 92 million retail and corporate customers. Allianz customers
benefit from a broad range of personal and corporate insurance services, ranging from property, life and health insurance to
assistance services to credit insurance and global business insurance. Allianz is one of the world’s largest investors,
managing around 673 billion euros on behalf of its insurance customers. Furthermore our asset managers PIMCO and
Allianz Global Investors manage more than 1.4 trillion euros of third-party assets. Thanks to our systematic integration of
ecological and social criteria in our business processes and investment decisions, we hold the leading position for insurers
in the Dow Jones Sustainability Index. In 2018, over 142,000 employees in more than 70 countries achieved total revenues
of 131 billion euros and an operating profit of 11.5 billion euros for the group.
https://www.allianz.com/en/press/news/business/insurance/191017_Allianz-top-insurance-brand-in-Interbrand-2019-rankings.html
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Athene (Bermuda) Wins Three Awards at the 2019 Structured Retail
Products (SRP) Indexed Insurance Awards
35
Athene USA (“Athene”), a leading provider of retirement savings products, was recognized as a top performer at the
Structured Retail Products (SRP) Americas Indexed Insurance Awards held in Des Moines recently, winning “FIA of the
Year,” “Carrier Hedging Team of the Year” and “Best Educational Initiative.” The SRP Awards are designed to recognize
the best buy- and sell-side companies, as well as identify the best service producers and distributors. Athene Annuity and
Life Company received the “FIA of the Year” award for Athene AgilitySM1, an annuity product that adapts to the needs of
retirees whether for growth, income or help with the unexpected. The product achieved more than $1 billion in sales
premium in its first 12 months from launch, making it one of the fastest-growing annuity products in the industry. Powered
by a diverse and innovative selection of indices, Agility helps retirees plan for the unexpected. The “Carrier Hedging Team
of the Year” award recognizes the top carrier hedging team operating in the field of indexed annuities, based on innovation,
price competitiveness, understanding client needs and after-sales support. Athene received this award based on the superior
results received from the company’s buy-side counterparties. The “Best Educational Initiative” award is based on
comprehensiveness, clarity and accessibility of educational material. Athene won this award for its four-part video series,
created in partnership with "The Trust," the Wall Street Journal’s creative consultancy and content group, on the hidden
biases that affect the decision to purchase an annuity.
https://ir.athene.com/file/Index?KeyFile=400547540
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Baloise (Switzerland) recognised once again as one of the most innovative
Swiss insurers of 2019
36
Baloise has won the Swiss Insurance Special Award 2019. The award is presented annually by the trade journal
Schweizer Versicherung, the University of St.Gallen Institute of Insurance Economics, the Swiss Insurance
Brokers Association (SIBA), the Swiss Association of Insurance and Risk Managers (SIRM) and auditing and
consultancy company EY Switzerland. The EasyAsk project team received the special award at yesterday’s award
ceremony. The project, which makes customers’ lives considerably easier when it comes to claims handling,
played a decisive role in securing the award. “The EasyAsk project has helped us to radically simplify claims
handling for our customers – something which, you could say, is at the heart of our service mandate as an
insurer,” explains, Head of the Claims Department at Baloise and member of the Executive Committee in
Switzerland. The project was taken from idea to realisation in just a few weeks in collaboration with the start-up
Denkpark GmbH and Baloise’s Innovation Development team.
https://www.baloise.com/en/home/news-stories/news/media-releases/2019/baloise-recognised-once-again-as-one-of-the-most-innovative-swiss-insurers-of-2019.html
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Combined Insurance (USA) Hosts Number One Military Friendly
Employer® Award Ceremony in Chicago
37
Chicago company Combined Insurance was honored as the nation's number one Military Friendly Employer in
the $1B - $5B revenue category for 2020 during an award ceremony held at the Chicago Architecture Center on
Wednesday, Oct. 16. Combined Insurance is a leading provider of supplemental accident, disability, health and
life insurance products, and a Chubb company. This is the second consecutive year and the fourth time in a decade
that Combined Insurance has been named the number one Military Friendly employer by VIQTORY. Each year,
VIQTORY ranks hundreds of companies on their commitment to the military community based on public data
sources, proprietary data from surveys and personal data from veterans. Since 2010, Combined has hired more
than 5,200 veterans, military spouses and their family members, and is currently at 85% of their goal to hire 2,000
more by the end of 2019. In addition to providing meaningful employment, Combined Insurance also gives back
to military and veteran-focused charities through employee volunteerism and corporate donations. The company
has given back to organizations, such as Luke's Wings, The Fisher House Foundation, USO of Illinois and
Heartland Alliance – Support Services for Veteran Families (SSVF).
http://news.chubb.com/2019-10-17-Combined-Insurance-Hosts-Number-One-Military-Friendly-Employer-R-Award-Ceremony-in-Chicago
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CNO Financial Group (USA) Receives Gold Workplace Health Achievement
Recognition from the American Heart Association for the Second Year
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38
For the second year in a row, CNO Financial Group was recognized in the American Heart Association's
Workplace Health Achievement Index. The program recognizes companies for outstanding efforts to
implement quality workplace employee health programs. The Index allows organizations to qualify for bronze,
silver or gold level recognition based on their total Index score. CNO Financial received gold recognition – the
highest designation – for building a culture of health and well-being in the workplace. CNO's corporate
wellness programs aim to improve associate health and well-being by providing onsite resources, including
health clinics, fitness centers, free fitness classes, walking workstations, acupuncture, chiropractic and massage
therapy. CNO also offers onsite and virtual health coaching, lifestyle management programs, mindfulness and
meditation programs, and organic food delivery. The Workplace Health Achievement Index scores
organizations on 55 individual best practices in seven categories of organizational best practices: leadership,
engagement, policies and environment, partnerships, communications and reporting outcomes.
http://cno.mediaroom.com/2019-10-22-CNO-Financial-Group-Receives-Gold-Workplace-Health-Achievement-Recognition-from-the-American-Heart-Association-for-the-Second-Year
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Metlife (USA) Earns Recognition as Top Adoption-Friendly Workplace
39
MetLife, Inc. announced that, for the twelfth year in a row, it has earned a spot on the Dave Thomas Foundation for
Adoption’s annual list of America’s Best Adoption-Friendly Workplaces. MetLife has been recognized for its employee
adoption benefits, parental leave policies, and flexible work culture. The Dave Thomas Foundation for Adoption has
released its 100 Best Adoption-Friendly Workplaces list every year since 2007. It compiles data from an annual survey of
U.S. employers and bases its rankings on an analysis of each company’s adoption-related benefits, including the maximum
financial reimbursement and the amount of paid leave given to employees who adopt.
MetLife reimburses adoptive parents for eligible adoption-related expenses, and also provides them with the same benefits
enjoyed by all working families at MetLife, including:
• Flexible work arrangements, such as compressed work weeks, part-time work, job-sharing, flextime, virtual work, and
telecommuting.
• Back-up child care for up to 15 days per child per year when regular care is unavailable, along with up to 10 percent in
child care discounts.
• Counseling, concierge services, research and referrals, employee discounts, seminars, and self-assessments.
https://www.metlife.com/about-us/newsroom/2019/october/metlife-earns-recognition-as-top-adoption-friendly-workplace/
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The first insurer: NÜRNBERGER (Germany) receives TÜV certificate
for BU power regulation
40
TÜV NORD has awarded NÜRNBERGER Versicherung the seal of "proven service quality" in the BU
performance regulation. This makes NÜRNBERGER the first BU insurer in Germany to receive the seal. As
justification for their decision, the TÜV auditors emphasize, among other things, the "commitment and strong
customer orientation of the NÜRNBERGER BU employees". According to TÜV NORD, the NÜRNBERGER
thus succeeds in the continuous integration of the customer perspective into the business processes. In the
standardized certification process, factors such as service culture and policy, responsibilities and authorities as
well as personnel, service and complaints management play a crucial role. Thus, the "service quality" of the
NÜRNBERGER was evaluated by document checks, an on-site audit and a customer survey. As early as 2010,
NÜRNBERGER was the first company in the German market to have its "damage service car" tested by TÜV
Nord. Since then, the certificate has been regularly confirmed. In addition, since March 2016, the property,
casualty and accident and health service areas have been service-certified.
https://www.nuernberger.de/ueber-uns/presse/pressemeldungen/als-erster-versicherer-nuernberger-erhaelt-tuev-zertifikat-fuer-bu-leistungsregulierung/
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Suncorp (AUS) named as global leader in gender equality
41
Independently reviewing over 3,500 companies worldwide, Equileap released its 2019 Gender Equality Global
Report & Ranking, naming Suncorp as the only company to achieve gender balance at all levels of business.
With female gender representation at Suncorp amounting to 44%, 50% and 59.7 % at board, executive, senior
management and workforce levels respectively, Suncorp is proud to be one of the leading companies in the
world for gender equality and is committed to ongoing gender equality across the business. Suncorp Group
Chief People Experience Officer notes that this is a huge achievement for Suncorp. “We are extremely proud to
receive this recognition as we continue to adapt our diversity and inclusion agenda to reflect our changing
organisation and new workforce opportunities,” she said. In addition to leading gender balane, Suncorp ranked
#19 in the top 100 global companies for gender balance and career progression opportunities and ranked #9 in
the Financial Services sector globally.
https://www.suncorpgroup.com.au/news/news/suncorp-global-leader-gender-equality
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Forbes lists Vienna Insurance Group (Austria) as one of the 500 best
employers in the world
42
Forbes published its “Forbes Global 2000 – World’s Best Employers Ranking” on 18 October 2019. Vienna Insurance Group (VIG) is 495 in the list
of the 500 best employers in the world. BAWAG Group and VIG are the only two Austrian companies in the ranking. Each year, Forbes works with
Statista, which performs employee surveys around the world, to select the world’s 500 best employers. To be selected, companies must be included in
the Forbes list of the 2,000 largest public companies in the world (Global 2000: The World’s Largest Public Companies). VIG was number 1,192 in
the 2019 ranking published in May 2019. Employee recommendations are used to select the world's 500 best employers from these 2,000 public
companies. Statista analysed more than 1.4 million recommendations from around the world to prepare the list of the top 500. The employees were
asked to rate their own employer and the likelihood they would recommend their company to others. They were also asked to recommend other
employers they felt were particularly attractive. Universum, a Swedish company specialised in employer branding, performs a student survey each
year to identify the most attractive employers. Vienna Insurance Group also made it into the top 100 in this survey, holding 55th place in the ranking
of 3,537 Austrian business enterprises. More than 10,000 students at 31 Austrian universities and 135 different fields of study participated in the
survey, which was published at the beginning of September 2019. As the central management unit of a listed international public company, Vienna
Insurance Group requires highly qualified employees. “As an employer, we need to offer attractive conditions and invest in training and further
development to attract the best employees. Employer branding is therefore extremely important to us, which is why our dedicated and professional
Human Resources team has focused on this area for many years. We are very pleased that our strategy of promoting diversity and positioning VIG as
an attractive international employer for ambitious employees has been so successful”, stated Elisabeth Stadler, CEO of Vienna Insurance Group.
https://www.vig.com/en/press/press-releases/detail/forbes-listet-vienna-insurance-group-unter-500-beste-arbeitgeber-der-welt.html
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Execution of The Joint Cooperation Agreement Between AIA (Hong Kong) Australia Limited
And Commonwealth Bank Of Australia And Entry Into 25-Year Strategic Partnership
43
AIA Group Limited is pleased to announce the execution of the Joint Cooperation Agreement between AIAAustralia
Limited and Commonwealth Bank of Australia (“CBA”) under the alternative completion structure and arrangements for
the purchase of CBA’s life insurance business (known as “CommInsure Life”), The Colonial Mutual Life Assurance Society
Limited (“CMLA”) and certain affiliated companies1, which was announced on 23 August 2019. The Joint Cooperation
Agreement allows for an agreed management and oversight structure to be implemented, enabling AIA to exercise an
appropriate level of direct management control and oversight of both the AIAAustralia and CMLA businesses while
awaiting the final completion through either a share sale as originally contemplated or an asset transfer mechanism.
Additionally, the strategic bancassurance partnership between AIAAustralia and CBA in Australia has been extended to 25
years and is also now in effect. The strategic bancassurance partnership with ASB Bank Limited in New Zealand, which
became effective on 2 July 2018 upon the completion of the acquisition of Sovereign Assurance Company Limited, is also
extended to 25 years.
http://www.aia.com/en/media-centre/press-releases/2019/execution-of-the-joint-cooperation-agreement-between-aia-austral.html
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Assurant (USA) Resource Automotive Partners with Vehicle Administrative Services
to Provide Dealers with Improved Roadside Assistance Offering
44
Assurant, Inc., a global provider of housing and lifestyle solutions that support, protect and connect major consumer
purchases like automobiles, has announced a partnership aimed at improving dealer offerings and the driver experience. The
Assurant Resource Automotive business has partnered with Vehicle Administrative Services (VAS), a company that
provides the automotive and recreational vehicle industries with business-to-business wholesale roadside assistance and
ancillary products. This new partnership will provide owners of Assurant Resource Automotive protection plans with access
to over 3,000 customer services representatives. These representatives, located at five U.S. based call centers, will use GPS
pinpoint technology to locate drivers in need and will send text messages to alert the driver of dispatch updates. With
constant contact, drivers never have to worry while they wait. This migration impacts all roadside business, with the
exception of the standalone motor club, which will be transitioned into VAS in the near future. Customers will not be
required to make any changes, as the information and numbers for roadside assistance will remain the same. With this
seamless transition, customers can expect better service and no sacrifices.
https://www.assurant.com/newsroom-detail/NewsReleases/2019/October/assurant-resource-automotive-partners-with-vehicle-administrative-services-to-provide-dealers-with-improved-roadside-assistance-offering
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Athene (Bermuda) and Apollo Announce Transaction to Strengthen Strategic
Relationship and Eliminate Athene’s Multi-Class Share Structure
45
Athene Holding Ltd. a leading retirement services company, and Apollo Global Management, Inc. a leading global alternative investment
manager, announced that the companies have signed an agreement that will serve to strengthen the strategic relationship and reinforce the
alignment of interests between the two companies. The transaction includes a share exchange between Apollo and Athene, purchase by Apollo
of Athene shares, and also eliminates Athene’s current multi-class share structure which the companies expect will significantly improve
Athene’s index inclusion eligibility and expand Athene’s investor base. The board of directors of Athene established a special committee of
disinterested directors to negotiate the transaction on Athene’s behalf. The special committee of disinterested members of Athene’s board of
directors, and all of Athene’s disinterested directors have approved the transaction. Houlihan Lokey provided a fairness opinion to Athene’s
board of directors. Athene will be seeking shareholder approval for the proposed transaction, and the proposed transaction is expected to be
completed promptly after Athene’s shareholder approval is obtained and all required regulatory approvals are received. The completion of the
proposed transaction is subject to customary closing conditions and regulatory approvals. In addition, the conflicts committee of Apollo’s
board of directors and the executive committee of Apollo’s board of directors have approved the transaction. Lazard Frères & Co. served as
financial advisor to the special committee of Athene’s board and Houlihan Lokey provided a fairness opinion. Barclays served as financial
advisor to the conflicts committee of Apollo’s board. Athene is represented by Sidley Austin LLP as legal counsel and the special committee
of Athene’s board is represented by Latham & Watkins LLP. Apollo is represented by Paul, Weiss, Rifkind, Wharton & Garrison LLP and the
conflicts committee of Apollo’s board is represented by Simpson Thacher & Bartlett LLP.
https://ir.athene.com/file/Index?KeyFile=400671081
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Shared innovation: the collaboration between Cattolica (Italy) and UpSens
for domestic well-being is starting
46
Cattolica Assicurazioni has launched an innovation project shared with UpSens, a start-up company based in Trento
specialized in the design of sensors for monitoring air quality. The collaboration is aimed at creating a new specific
solution that, through sensors capable of analyzing air quality, can recognize and report environmental pollution
situations, contributing to improving people's health. The solution, currently being studied together with technology
partner Fair Connect (a Swiss company specializing in the selection and development of connected solutions for
insurance companies), could be integrated with the Active Casa & Persona connected insurance product , recently
launched by Cattolica. The goal is the construction of a common growth path, combining the normal activity of
insurance protection with a high value-added technological proposal, able to respond to the needs of prevention and
health of customers within their own homes. The basis for this collaboration was the Consortium ELIS , a consultancy
and non-profit training center which, thanks to the OPEN ITALY co-innovation and acceleration platform , allowed the
meeting between Cattolica's business needs and the UpSens innovative capacity.
https://www.cattolica.it/-/innovazione-condivisa-al-via-la-collaborazione-tra-cattolica-e-upsens-per-il-benessere-domestico
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Genworth Mortgage Insurance (USA) Announces New Integration with Ellie
Mae’s® Total Quality Loan (TQL)® Program
47
Genworth Mortgage Insurance, an operating segment of Genworth Financial, Inc., and Ellie Mae®, the leading cloud-based
platform provider for the mortgage finance industry, announced that Ellie Mae will expand their Total Quality Loan®
(TQL®) program to include the ability to order Genworth mortgage insurance (MI). This new capability will be available in
mid-November. Genworth MI offers a comprehensive suite of offerings including best in class underwriting, competitive
pricing through GenRATE, and innovative solutions like Home Suite Home®. Through the integration with Encompass,
Genworth will enhance its current value proposition by enabling lenders to streamline the MI ordering experience that will
drive greater efficiencies and boost productivity. Genworth Mortgage Insurance, an operating segment of Genworth
Financial, Inc. (NYSE: GNW), is headquartered in Raleigh, North Carolina, and operates in all 50 states and the District of
Columbia. Genworth Mortgage Insurance works with lenders and other partners to help people responsibly achieve and
maintain the dream of homeownership by ensuring the broad availability of affordable low down payment mortgage loans.
Ellie Mae, Inc. Ellie Mae®, Encompass®, AllRegs®, Mavent®, Velocify®, the Ellie Mae logo and other trademarks or
service marks of Ellie Mae, Inc. appearing herein are the property of Ellie Mae, Inc. or its subsidiaries. All rights reserved.
Other company and product names may be trademarks or copyrights of their respective owners.
https://newsroom.genworth.com/2019-10-28-Genworth-Mortgage-Insurance-Announces-New-Integration-with-Ellie-Maes-R-Total-Quality-Loan-TQL-R-Program
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Talanx (Germany) commits to robotics and Artificial Intelligence: partnership
with WorkFusion to accelerate digital processes in claims processing
48
Talanx and provider of intelligent automation software WorkFusion are entering into a strategic partnership
for accelerating end-to-end digitalisation of core business processes. In an initial step, the software from
WorkFusion is being used for automated checking and dark processing of incoming documents in the claims
division in the business with German private and commercial customers at Talanx subsidiary HDI. One of the
objectives is to use the so-called “dark” - which means automated - processing without human involvement
for even more glass invoices in motor insurance. This is already happening when large companies submit
uniformly structured documents to the insurer. Up to now, when documents have been sent in by small
businesses and private customers, automated reading of such documents has been a challenge. This problem
has now been solved through cooperation with WorkFusion. Alongside its growth and profitability targets, the
Talanx Group is also focusing strategically on digital transformation. One aim is to rapidly establish and
expand competences in the area of Artificial Intelligence (AI), with particular emphasis on optimisation of
AI-based business processes.
https://www.talanx.com/newsroom/unternehmensmeldungen/2019/2019-10-09.aspx?sc_lang=en
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