- IBM Lotus Notes/Domino has consistently upgraded its architecture over many versions while allowing customers to skip versions, keeping upgrades straightforward and reducing costs. - In contrast, Microsoft Exchange upgrades have been more difficult and expensive, requiring new hardware, migrations, and rip-and-replace installations with each new version. - Lotus Notes 8 provides integrated email as well as business applications and collaboration tools while maintaining a consistent upgrade path, protecting customers' investments over time.