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Section & Lesson #:
Pre-Requisite Lessons:
Complex Tools + Clear Teaching = Powerful Results
Hypothesis Testing: Spread
(Compare 1:Standard)
Six Sigma-Analyze – Lesson 23
An extension on hypothesis testing, this lesson reviews the 1 Variance test as
a measurement of spread or variation.
Six Sigma-Analyze #22 – Hypothesis Testing: Central Tendency –
Non-Normal (Compare 2+ Factors)
Copyright © 2011-2019 by Matthew J. Hansen. All Rights Reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted by any means
(electronic, mechanical, photographic, photocopying, recording or otherwise) without prior permission in writing by the author and/or publisher.
Why do we need hypothesis testing?
o Remember, our project goal is to resolve a problem by first building a transfer function.
• We don’t want to just alleviate symptoms, we want to resolve the root cause.
 Remember Hannah? We don’t want to alleviate the arthritis pain in her leg, but heal the strep throat.
• If we don’t know what the root cause is, then we need to build a transfer function.
 By building a transfer function, we can know what changes (improvements) should fix the root cause.
o Remember, the Transfer Function is defined as Y = f(X).
• This is described as “output response Y
is a function of one or more input X’s”.
• It’s part of the IPO flow model where we
described the IPO flow model as one or
more inputs feeding into a process that
transforms it to create a new output.
o How does a transfer function fit with hypothesis testing?
• Hypothesis testing tells us which X’s (inputs) are independently influencing the Y (output).
 When we reject a null hypothesis, we’re building evidence proving which X’s are “guilty” of driving the Y.
 We’ll compile all the evidence in the Improve phase of DMAIC and begin to fix those root causes.
Copyright © 2011-2019 by Matthew J. Hansen. All Rights Reserved. No part of this publication may be
reproduced, stored in a retrieval system, or transmitted by any means (electronic, mechanical, photographic,
photocopying, recording or otherwise) without prior permission in writing by the author and/or publisher.
Y = f(X)
Input (X) > Process > Output (Y)
Review Hypothesis Testing: 4 Step Process
o Remember, the 4 high-level steps for hypothesis testing begin/end with being practical:
o As the heart of hypothesis testing, steps 2 & 3 can be drilled to the following 6 steps:
Copyright © 2011-2019 by Matthew J. Hansen. All Rights Reserved. No part of this publication may be
reproduced, stored in a retrieval system, or transmitted by any means (electronic, mechanical, photographic,
photocopying, recording or otherwise) without prior permission in writing by the author and/or publisher.
3
Practical Statistical
Problem Problem
Solution Solution
 

Practical Problem
State the problem as a
practical Yes/No question.
 Statistical Problem
Convert the problem to an
analytical question identifying
the statistical tool/method.

Practical Solution
Interpret the analytical
answer in a practical way.
Statistical Solution
Interpret the results of the
hypothesis test with an
analytical answer.

1. Define the objective.
2. State the Null Hypothesis (H0) and Alternative Hypothesis (Ha).
3. Define the confidence (1-α) and power (beta or 1-β).
4. Collect the sample data.
5. Calculate the P-value.
6. Interpret the results: accept or reject the null hypothesis (H0).
Is the data type for both values discrete?
What are you measuring?
Is the data normal?
SpreadCentral Tendency
Compare 1:Standard
1 Proportion Test
Compare 1:1
2 Proportion Test
Compare 2+ Factors
Chi2 Test
Compare 1:Standard
1 Sample T Test
Compare 1:1
2 Sample T Test
or Paired T Test
Compare 2+ Factors
One-way ANOVA Test
Compare 1:Standard
1 Sample Wilcoxon
or 1 Sample Sign
Compare 1:1
Mann-Whitney Test
Compare 2+ Factors
Mood’s Median Test
or Kruskal-Wallis Test
Compare 1:Standard
1 Variance Test
Compare 1:1
2 Variance Test
Compare 2+ Factors
Test for Equal Variances
Yes No
Yes No
Proportions
Compare 1:1
Pearson Correlation
or Fitted Line Plot
Compare 2+ Factors
Multiple Regression or
General Linear Model
Is the data type for both values continuous?
Relationships
No Yes
Review Finding the Right Statistical Test
o What statistical test do I use for my hypothesis testing?
• The type of statistical test depends on the data to be tested, as described in the chart below:
Copyright © 2011-2019 by Matthew J. Hansen. All Rights Reserved. No part of this publication may be
reproduced, stored in a retrieval system, or transmitted by any means (electronic, mechanical, photographic,
photocopying, recording or otherwise) without prior permission in writing by the author and/or publisher.
4
Lesson
Current
Confidence Intervals (CI) Redefined
o Remember, confidence intervals (CI) are an estimated upper/lower range of the mean.
• The CI narrows when you add more samples:
• Remember, statistics are intended to help you make inferences about a population.
 A mean of 57 with a 95% confidence interval of 55 and 59 implies that although the sample mean is only
57, you can be 95% confident that the population mean will fall somewhere between 55 and 59.
• The first step in hypothesis testing is to define the objective by asking “is there a difference…”
 Statistical tests generally compare the different CIs between factors to see if a difference exists.
Copyright © 2011-2019 by Matthew J. Hansen. All Rights Reserved. No part of this publication may be
reproduced, stored in a retrieval system, or transmitted by any means (electronic, mechanical, photographic,
photocopying, recording or otherwise) without prior permission in writing by the author and/or publisher.
5
With fewer samples, the population
mean falls within a wide interval.
Add more samples and the population
mean falls in a more narrow interval.
With more samples, the more confident
(narrow) the mean interval becomes.
Factor A
Factor B
2.5 2.75 3.0 3.25 3.5
Large overlap indicates the population
mean may be the same for both
groups; therefore there is no difference
between them (high P-value).
N = 20
Factor A
Factor B
2.5 2.75 3.0 3.25 3.5
Small overlap indicates a smaller chance
the population mean may be the same for
both groups; therefore there is may be no
difference between them (small P-value).
N = 50
Factor A
Factor B
2.5 2.75 3.0 3.25 3.5
No overlap indicates the population
mean is different for both groups;
therefore there is a difference between
them (low or no P-value).
N = 100
1 Variance Test: Introduction
o When should I use it?
• To compare one variance value with a standard or target value.
o How do I find it in Minitab?
• Stat > Basic Statistics > 1 Variance…
o What are the inputs for the test?
Copyright © 2011-2019 by Matthew J. Hansen. All Rights Reserved. No part of this publication may be
reproduced, stored in a retrieval system, or transmitted by any means (electronic, mechanical, photographic,
photocopying, recording or otherwise) without prior permission in writing by the author and/or publisher.
6
The sample size and standard deviation to test.
The target value the standard deviation is being compared to.
Defines how the test will compare the standard deviation to the target.
Tests for Spread
Compare 1:Standard
1 Variance Test
Compare 1:1
2 Variance Test
Compare 2+ Factors
Test for Equal Variances
Now
1 Variance Test: Call Center Example
o Example: Call Center Performance
• Background:
 To ensure process stability, each call center is expected to have standard deviation of
less than 5% for repeat calls from customers. A sample of 500 surveys for the Phoenix
call center showed their rate was 85% with standard deviation of 4.8%.
• Practical Problem:
 Is the standard deviation of 4.8% less than the USL target of 5%?
• Statistical Problem:
 State the null (H0) and alternative (Ha) hypotheses:
– H0: σ >= 0.05 and Ha: σ < 0.05
 Define the confidence (1-α) and power (1-β):
– For confidence, we’ll accept the default of 95% (which
means α = 5%) and power of 90% (which means β = 10%).
 Type the statistical problem into Minitab:
– In Minitab, go to Stat > Basic Statistics > 1 Variance…
– Select “Enter Standard Deviation”.
– Select “Summarized Data”, and select 500 for “Sample
Size” and select 0.048 for “Sample Standard Deviation”.
– Check the “Perform Hypothesis Test” box and type 0.05.
– Click “Options…” and ensure the “Confidence Level”
is 95.0 and “Alternative” is “less than”.
• Statistical Solution:
 Refer to the session window results.
– Since P-value is > 0.05 (α), then we fail to reject H0.
• Practical Solution:
 The sample is insufficient to prove that the Phoenix call center’s standard deviation met the target of 5%.
Copyright © 2011-2019 by Matthew J. Hansen. All Rights Reserved. No part of this publication may be
reproduced, stored in a retrieval system, or transmitted by any means (electronic, mechanical, photographic,
photocopying, recording or otherwise) without prior permission in writing by the author and/or publisher.
7
Tests for Spread
Compare 1:Standard
1 Variance Test
Compare 1:1
2 Variance Test
Compare 2+ Factors
Test for Equal Variances
Now
1 Variance Test: MetricA Example
o Example: MetricA sample values
• Background:
 Use the standard deviation of “MetricA” column of the Minitab Sample Data file.
• Practical Problem:
 Does the standard deviation of MetricA exceed the USL target of 220?
• Statistical Problem:
 State the null (H0) and alternative (Ha) hypotheses:
– H0: σ <= 220 and Ha: σ > 220
 Define the confidence (1-α) and power (1-β):
– For confidence, we’ll accept the default of 95% (which
means α = 5%) and power of 90% (which means β = 10%).
 Type the statistical problem into Minitab:
– In Minitab, go to Stat > Basic Statistics > 1 Variance…
– Select “Enter Standard Deviation”.
– Select “Summarized Data”, and select 100 for “Sample
Size” and select 231.97 for “Sample Standard Deviation”.
– Check the “Perform Hypothesis Test” box and type 220.
– Click “Options…” and ensure the “Confidence Level”
is 95.0 and “Alternative” is “greater than”.
• Statistical Solution:
 Refer to the session window results.
– Since P-value is > 0.05 (α), then we fail to reject H0.
– Lower Bound means it’s possible for the standard
deviation to be 208 which is below the USL target of 220.
• Practical Solution:
 The sample is insufficient to prove that MetricA
standard deviation exceeds the target of 220.
Copyright © 2011-2019 by Matthew J. Hansen. All Rights Reserved. No part of this publication may be
reproduced, stored in a retrieval system, or transmitted by any means (electronic, mechanical, photographic,
photocopying, recording or otherwise) without prior permission in writing by the author and/or publisher.
8
Tests for Spread
Compare 1:Standard
1 Variance Test
Compare 1:1
2 Variance Test
Compare 2+ Factors
Test for Equal Variances
Now
Practical Application
o Refer to the critical metric (output Y) and at least 5 factors (input X’s) you identified in
a previous lesson for applying to this hypothesis testing.
• For any factor that is a continuous value, try applying the 1 Variance test.
 To do this, you’ll need to compare that factor with a goal for that factor typically set by the organization.
 Other factors in your organization can be used for this exercise.
• Before running the 1 Variance Test, does the factor meet or exceed the goal?
• After running the 1 Variance Test, does the factor statistically meet or exceed the goal?
• If the answers to the above 2 questions are different, then how does that affect how you’d
typically measure and communicate that factor in the organization?
 For example, does that factor meeting or not meeting the goal affect financial decisions (e.g., how people
are compensated), or process changes (e.g., how the process may be modified), or other critical actions?
 If so, then how should the results from this 1 Variance Test be used to influence your organization?
– Should they change how the goals are set?
– Should they change how the factor is measured?
– Should they change how they react when they compare the metric to the goal?
Copyright © 2011-2019 by Matthew J. Hansen. All Rights Reserved. No part of this publication may be
reproduced, stored in a retrieval system, or transmitted by any means (electronic, mechanical, photographic,
photocopying, recording or otherwise) without prior permission in writing by the author and/or publisher.
9

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Comparing Variation in Call Center Performance

  • 1. Section & Lesson #: Pre-Requisite Lessons: Complex Tools + Clear Teaching = Powerful Results Hypothesis Testing: Spread (Compare 1:Standard) Six Sigma-Analyze – Lesson 23 An extension on hypothesis testing, this lesson reviews the 1 Variance test as a measurement of spread or variation. Six Sigma-Analyze #22 – Hypothesis Testing: Central Tendency – Non-Normal (Compare 2+ Factors) Copyright © 2011-2019 by Matthew J. Hansen. All Rights Reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted by any means (electronic, mechanical, photographic, photocopying, recording or otherwise) without prior permission in writing by the author and/or publisher.
  • 2. Why do we need hypothesis testing? o Remember, our project goal is to resolve a problem by first building a transfer function. • We don’t want to just alleviate symptoms, we want to resolve the root cause.  Remember Hannah? We don’t want to alleviate the arthritis pain in her leg, but heal the strep throat. • If we don’t know what the root cause is, then we need to build a transfer function.  By building a transfer function, we can know what changes (improvements) should fix the root cause. o Remember, the Transfer Function is defined as Y = f(X). • This is described as “output response Y is a function of one or more input X’s”. • It’s part of the IPO flow model where we described the IPO flow model as one or more inputs feeding into a process that transforms it to create a new output. o How does a transfer function fit with hypothesis testing? • Hypothesis testing tells us which X’s (inputs) are independently influencing the Y (output).  When we reject a null hypothesis, we’re building evidence proving which X’s are “guilty” of driving the Y.  We’ll compile all the evidence in the Improve phase of DMAIC and begin to fix those root causes. Copyright © 2011-2019 by Matthew J. Hansen. All Rights Reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted by any means (electronic, mechanical, photographic, photocopying, recording or otherwise) without prior permission in writing by the author and/or publisher. Y = f(X) Input (X) > Process > Output (Y)
  • 3. Review Hypothesis Testing: 4 Step Process o Remember, the 4 high-level steps for hypothesis testing begin/end with being practical: o As the heart of hypothesis testing, steps 2 & 3 can be drilled to the following 6 steps: Copyright © 2011-2019 by Matthew J. Hansen. All Rights Reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted by any means (electronic, mechanical, photographic, photocopying, recording or otherwise) without prior permission in writing by the author and/or publisher. 3 Practical Statistical Problem Problem Solution Solution    Practical Problem State the problem as a practical Yes/No question.  Statistical Problem Convert the problem to an analytical question identifying the statistical tool/method.  Practical Solution Interpret the analytical answer in a practical way. Statistical Solution Interpret the results of the hypothesis test with an analytical answer.  1. Define the objective. 2. State the Null Hypothesis (H0) and Alternative Hypothesis (Ha). 3. Define the confidence (1-α) and power (beta or 1-β). 4. Collect the sample data. 5. Calculate the P-value. 6. Interpret the results: accept or reject the null hypothesis (H0).
  • 4. Is the data type for both values discrete? What are you measuring? Is the data normal? SpreadCentral Tendency Compare 1:Standard 1 Proportion Test Compare 1:1 2 Proportion Test Compare 2+ Factors Chi2 Test Compare 1:Standard 1 Sample T Test Compare 1:1 2 Sample T Test or Paired T Test Compare 2+ Factors One-way ANOVA Test Compare 1:Standard 1 Sample Wilcoxon or 1 Sample Sign Compare 1:1 Mann-Whitney Test Compare 2+ Factors Mood’s Median Test or Kruskal-Wallis Test Compare 1:Standard 1 Variance Test Compare 1:1 2 Variance Test Compare 2+ Factors Test for Equal Variances Yes No Yes No Proportions Compare 1:1 Pearson Correlation or Fitted Line Plot Compare 2+ Factors Multiple Regression or General Linear Model Is the data type for both values continuous? Relationships No Yes Review Finding the Right Statistical Test o What statistical test do I use for my hypothesis testing? • The type of statistical test depends on the data to be tested, as described in the chart below: Copyright © 2011-2019 by Matthew J. Hansen. All Rights Reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted by any means (electronic, mechanical, photographic, photocopying, recording or otherwise) without prior permission in writing by the author and/or publisher. 4 Lesson Current
  • 5. Confidence Intervals (CI) Redefined o Remember, confidence intervals (CI) are an estimated upper/lower range of the mean. • The CI narrows when you add more samples: • Remember, statistics are intended to help you make inferences about a population.  A mean of 57 with a 95% confidence interval of 55 and 59 implies that although the sample mean is only 57, you can be 95% confident that the population mean will fall somewhere between 55 and 59. • The first step in hypothesis testing is to define the objective by asking “is there a difference…”  Statistical tests generally compare the different CIs between factors to see if a difference exists. Copyright © 2011-2019 by Matthew J. Hansen. All Rights Reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted by any means (electronic, mechanical, photographic, photocopying, recording or otherwise) without prior permission in writing by the author and/or publisher. 5 With fewer samples, the population mean falls within a wide interval. Add more samples and the population mean falls in a more narrow interval. With more samples, the more confident (narrow) the mean interval becomes. Factor A Factor B 2.5 2.75 3.0 3.25 3.5 Large overlap indicates the population mean may be the same for both groups; therefore there is no difference between them (high P-value). N = 20 Factor A Factor B 2.5 2.75 3.0 3.25 3.5 Small overlap indicates a smaller chance the population mean may be the same for both groups; therefore there is may be no difference between them (small P-value). N = 50 Factor A Factor B 2.5 2.75 3.0 3.25 3.5 No overlap indicates the population mean is different for both groups; therefore there is a difference between them (low or no P-value). N = 100
  • 6. 1 Variance Test: Introduction o When should I use it? • To compare one variance value with a standard or target value. o How do I find it in Minitab? • Stat > Basic Statistics > 1 Variance… o What are the inputs for the test? Copyright © 2011-2019 by Matthew J. Hansen. All Rights Reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted by any means (electronic, mechanical, photographic, photocopying, recording or otherwise) without prior permission in writing by the author and/or publisher. 6 The sample size and standard deviation to test. The target value the standard deviation is being compared to. Defines how the test will compare the standard deviation to the target. Tests for Spread Compare 1:Standard 1 Variance Test Compare 1:1 2 Variance Test Compare 2+ Factors Test for Equal Variances Now
  • 7. 1 Variance Test: Call Center Example o Example: Call Center Performance • Background:  To ensure process stability, each call center is expected to have standard deviation of less than 5% for repeat calls from customers. A sample of 500 surveys for the Phoenix call center showed their rate was 85% with standard deviation of 4.8%. • Practical Problem:  Is the standard deviation of 4.8% less than the USL target of 5%? • Statistical Problem:  State the null (H0) and alternative (Ha) hypotheses: – H0: σ >= 0.05 and Ha: σ < 0.05  Define the confidence (1-α) and power (1-β): – For confidence, we’ll accept the default of 95% (which means α = 5%) and power of 90% (which means β = 10%).  Type the statistical problem into Minitab: – In Minitab, go to Stat > Basic Statistics > 1 Variance… – Select “Enter Standard Deviation”. – Select “Summarized Data”, and select 500 for “Sample Size” and select 0.048 for “Sample Standard Deviation”. – Check the “Perform Hypothesis Test” box and type 0.05. – Click “Options…” and ensure the “Confidence Level” is 95.0 and “Alternative” is “less than”. • Statistical Solution:  Refer to the session window results. – Since P-value is > 0.05 (α), then we fail to reject H0. • Practical Solution:  The sample is insufficient to prove that the Phoenix call center’s standard deviation met the target of 5%. Copyright © 2011-2019 by Matthew J. Hansen. All Rights Reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted by any means (electronic, mechanical, photographic, photocopying, recording or otherwise) without prior permission in writing by the author and/or publisher. 7 Tests for Spread Compare 1:Standard 1 Variance Test Compare 1:1 2 Variance Test Compare 2+ Factors Test for Equal Variances Now
  • 8. 1 Variance Test: MetricA Example o Example: MetricA sample values • Background:  Use the standard deviation of “MetricA” column of the Minitab Sample Data file. • Practical Problem:  Does the standard deviation of MetricA exceed the USL target of 220? • Statistical Problem:  State the null (H0) and alternative (Ha) hypotheses: – H0: σ <= 220 and Ha: σ > 220  Define the confidence (1-α) and power (1-β): – For confidence, we’ll accept the default of 95% (which means α = 5%) and power of 90% (which means β = 10%).  Type the statistical problem into Minitab: – In Minitab, go to Stat > Basic Statistics > 1 Variance… – Select “Enter Standard Deviation”. – Select “Summarized Data”, and select 100 for “Sample Size” and select 231.97 for “Sample Standard Deviation”. – Check the “Perform Hypothesis Test” box and type 220. – Click “Options…” and ensure the “Confidence Level” is 95.0 and “Alternative” is “greater than”. • Statistical Solution:  Refer to the session window results. – Since P-value is > 0.05 (α), then we fail to reject H0. – Lower Bound means it’s possible for the standard deviation to be 208 which is below the USL target of 220. • Practical Solution:  The sample is insufficient to prove that MetricA standard deviation exceeds the target of 220. Copyright © 2011-2019 by Matthew J. Hansen. All Rights Reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted by any means (electronic, mechanical, photographic, photocopying, recording or otherwise) without prior permission in writing by the author and/or publisher. 8 Tests for Spread Compare 1:Standard 1 Variance Test Compare 1:1 2 Variance Test Compare 2+ Factors Test for Equal Variances Now
  • 9. Practical Application o Refer to the critical metric (output Y) and at least 5 factors (input X’s) you identified in a previous lesson for applying to this hypothesis testing. • For any factor that is a continuous value, try applying the 1 Variance test.  To do this, you’ll need to compare that factor with a goal for that factor typically set by the organization.  Other factors in your organization can be used for this exercise. • Before running the 1 Variance Test, does the factor meet or exceed the goal? • After running the 1 Variance Test, does the factor statistically meet or exceed the goal? • If the answers to the above 2 questions are different, then how does that affect how you’d typically measure and communicate that factor in the organization?  For example, does that factor meeting or not meeting the goal affect financial decisions (e.g., how people are compensated), or process changes (e.g., how the process may be modified), or other critical actions?  If so, then how should the results from this 1 Variance Test be used to influence your organization? – Should they change how the goals are set? – Should they change how the factor is measured? – Should they change how they react when they compare the metric to the goal? Copyright © 2011-2019 by Matthew J. Hansen. All Rights Reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted by any means (electronic, mechanical, photographic, photocopying, recording or otherwise) without prior permission in writing by the author and/or publisher. 9