SlideShare a Scribd company logo
Sales Solutions 
What’s the challenge? 
Like many business-to-business (B2B) sales teams, 
Hyland faced problems with: 
 Finding the right decision makers 
 Building relationships across large, 
cross-functional decision-making teams 
 Staying in touch with and on top of their accounts 
during long sales cycles 
Many of their sales reps used databases and 
conference lists to find new decision makers in their 
target regions and verticals. But all too often, this 
info was out of date or very limited, making it 
difficult for reps to focus their relationship-building 
efforts. 
And things only intensified when the sales team was 
asked to take on even more responsibility for lead 
generation – and own 60% of their own pipeline. 
Because an average OnBase purchase totals 
about $200,000, most of Hyland’s customers bring 
multiple decision makers into the purchase 
process – usually 6 to 8 people per account. 
That means Hyland reps must be able to identify 
and build relationships with many individuals, 
including information technology (IT) executives 
and C-level teams. 
About Hyland, creator of OnBase 
Hyland, creator of OnBase, is one of the largest independent 
enterprise content management (ECM) vendors. Its product, 
OnBase, is an award-winning software solution that solves 
problems resulting from time-consuming, costly, and 
error-plagued manual, paper-based tasks. OnBase is a suite 
of document, process, and case-management solutions that 
help organizations streamline processes and become 
more efficient. 
What’s their impact? 
Worldwide, over 12,900 organizations use OnBase. 
Who’s their audience? 
Hyland targets decision makers in information technology (IT), 
CXOs, and business owners at companies with complex, 
paper-driven processes. 
Hyland Case Study
So, how about those results? 
Faced with these challenges, the team turned to LinkedIn 
Sales Navigator, which has helped them: 
 Cut their prospecting time in half 
 More effectively engage decision makers at 
Hyland’s sales cycle is up to 60% shorter 
with Sales Navigator 
Up to 
60% 
With 
Sales Navigator 4–7 months 
Check out lnkd.in/sales-navigator to learn more about Sales Navigator 
Copyright © 2014 LinkedIn Corporation. LinkedIn, the LinkedIn logo, and InMail, are registered trademarks of LinkedIn Corporation in 
the United States and/or other countries. All other brands and names are the property of their respective owners. All rights reserved. 
their accounts 
 Keep up on key changes that may impact the 
sales cycle 
With access to LinkedIn’s 330M+ professionals and 
Premium Search filters like seniority, industry, and more, 
the Hyland team can quickly find the right people. 
In fact, Hyland’s reps estimate that Premium Search 
alone has cut their prospecting time in half. 
Intelligent Lead Recommendations make it easy to 
discover new opportunities to build relationships at an 
account. They also use TeamLink to find ways to 
strengthen those relationships with the help of their 
colleagues at Hyland. As a result, they’ve doubled and 
even tripled their number of contacts at target accounts. 
Sales Navigator’s real-time updates help reps stay on 
top of: 
 New decision makers at their accounts 
 Content their prospects and customers are sharing 
on LinkedIn 
 News that signals new sales opportunities 
“[Sales Navigator] has cut my search time virtually in half… Once I find the organization that I’d like to 
target, I’m able to go into Navigator and save the account and then also find out the specific names and 
titles of those individuals and save those as ... leads.” 
Nadeen Freed 
Healthcare - Account Specialist 
“There’s no question that Sales Navigator gets me the information I need as quickly as I need it to make 
effective decisions.” 
PJ Myers 
Healthcare Strategic Accounts Manager 
Without 
Sales Navigator 12–18 months 
“So we've reduced sales cycles … 30 [to] 60 percent, 
which has been huge for us when you consider [it’s 
usually] 12 to 18 months. If you can condense that 
to four to seven months, that's a big deal.” 
Mike Cachat 
Industry Account Manager - Insurance Solutions Group

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Hyland case study 9 2014

  • 1. Sales Solutions What’s the challenge? Like many business-to-business (B2B) sales teams, Hyland faced problems with:  Finding the right decision makers  Building relationships across large, cross-functional decision-making teams  Staying in touch with and on top of their accounts during long sales cycles Many of their sales reps used databases and conference lists to find new decision makers in their target regions and verticals. But all too often, this info was out of date or very limited, making it difficult for reps to focus their relationship-building efforts. And things only intensified when the sales team was asked to take on even more responsibility for lead generation – and own 60% of their own pipeline. Because an average OnBase purchase totals about $200,000, most of Hyland’s customers bring multiple decision makers into the purchase process – usually 6 to 8 people per account. That means Hyland reps must be able to identify and build relationships with many individuals, including information technology (IT) executives and C-level teams. About Hyland, creator of OnBase Hyland, creator of OnBase, is one of the largest independent enterprise content management (ECM) vendors. Its product, OnBase, is an award-winning software solution that solves problems resulting from time-consuming, costly, and error-plagued manual, paper-based tasks. OnBase is a suite of document, process, and case-management solutions that help organizations streamline processes and become more efficient. What’s their impact? Worldwide, over 12,900 organizations use OnBase. Who’s their audience? Hyland targets decision makers in information technology (IT), CXOs, and business owners at companies with complex, paper-driven processes. Hyland Case Study
  • 2. So, how about those results? Faced with these challenges, the team turned to LinkedIn Sales Navigator, which has helped them:  Cut their prospecting time in half  More effectively engage decision makers at Hyland’s sales cycle is up to 60% shorter with Sales Navigator Up to 60% With Sales Navigator 4–7 months Check out lnkd.in/sales-navigator to learn more about Sales Navigator Copyright © 2014 LinkedIn Corporation. LinkedIn, the LinkedIn logo, and InMail, are registered trademarks of LinkedIn Corporation in the United States and/or other countries. All other brands and names are the property of their respective owners. All rights reserved. their accounts  Keep up on key changes that may impact the sales cycle With access to LinkedIn’s 330M+ professionals and Premium Search filters like seniority, industry, and more, the Hyland team can quickly find the right people. In fact, Hyland’s reps estimate that Premium Search alone has cut their prospecting time in half. Intelligent Lead Recommendations make it easy to discover new opportunities to build relationships at an account. They also use TeamLink to find ways to strengthen those relationships with the help of their colleagues at Hyland. As a result, they’ve doubled and even tripled their number of contacts at target accounts. Sales Navigator’s real-time updates help reps stay on top of:  New decision makers at their accounts  Content their prospects and customers are sharing on LinkedIn  News that signals new sales opportunities “[Sales Navigator] has cut my search time virtually in half… Once I find the organization that I’d like to target, I’m able to go into Navigator and save the account and then also find out the specific names and titles of those individuals and save those as ... leads.” Nadeen Freed Healthcare - Account Specialist “There’s no question that Sales Navigator gets me the information I need as quickly as I need it to make effective decisions.” PJ Myers Healthcare Strategic Accounts Manager Without Sales Navigator 12–18 months “So we've reduced sales cycles … 30 [to] 60 percent, which has been huge for us when you consider [it’s usually] 12 to 18 months. If you can condense that to four to seven months, that's a big deal.” Mike Cachat Industry Account Manager - Insurance Solutions Group