Husky Air Project Charter

Husky Air Pilot Angels
Ingrid Salgado
INFO 461-001
Information System Planning and Project Management

1
Table of Contents
Project Description…………………………………………………………....2
Executive Summary…………………………………………………………...2
Original Case Study…………………………………………………………...3
Team Charter………………………………………………………………..4-5
Business Case………………………………………………………….........6-12
Project Infrastructure…………………………………………………........13-17
Scope Management Plan…………………………………………………...18-20
Work Breakdown Structure, Schedule and
Budget………………………………………………………………...…....21-30
Risk Management Plan…………………………………………………….31-43
Earned Value and Quality Management
Plan………………………………………………………………………...44-51
MS Project Tutorial I……………………………………………………...52-56
MS Project Tutorial II…………………………………………………….57-65
MS Project Tutorial III……………………………………………………66-74

2
Project Description
The Husky Air Information System project has consisted of system planning and project
management framework. The project team has completed numerous tasks, starting off with a
team charter to establish and follow a basis of rules, responsibilities and expectations throughout
the project’s lifecycle. A Business Case was created which included the development of the
MOV, comparison of alternatives and recommendation based on those alternatives. A Project
Infrastructure was then developed which consists of the resources needed, costs estimate and
types of payment that the project would entail. Following this, is the Scope Management Plan,
which provides the Deliverable Structure Chart, Use Case Diagram, Work Breakdown Structure
and the Scope Change Process. Then, the Project Plan Schedule, and Budget was created to
provide a more detailed project plan and address the allocation of resources and costs that were
analyzed. After this, the Risk Management Plan was developed to provide insight on any risks
that could possibly occur throughout the project. Lastly, an Earned Value Analysis and Quality
Management Plan was created that provided testing by BugBusters company and the costs
associated with it. It also reported the metrics, verification and validation of quality management.
In conclusion, the project was created to serve as a support to the creation of the Husky Air
Information System.
Executive Summary
The Project Team has completed the framework for the creation of the Husky Air Information
System, although there is still much more to be accomplished before starting the implementation
process of the system. The team will need to design a user interface prototype to test the system
and develop an implementation plan to follow. Later, stakeholders will need to be trained and
the Project Manager and Husky Air President will need to sign off and approve the system. Once
approved and tested, the team will proceed to the implementation phase and evaluate the project
and its MOV. After the completion and success of the implementation of the system,
maintenance will take place within 6 months following its utilization.

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Original Case Study
Background
Husky Air opened for business in January 2008 when L.T. Scully and several other investors
pooled their life savings and secured a rather large loan from a Chicago bank. Located at DeKalb
Taylor Municipal Airport (DKB) in DeKalb, Illinois, Husky Air is a fixed base Operator (FBO)
facility that offers a full range of services to the growing demands for business and private
aviation. Currently, the company has 23 employees composed of pilots, mechanics, and office
staff.
As an FBO, Husky Air provides:
• Business jet, propjet, helicopter, and propeller aircraft charter
• Refueling
• Airframe, engine, propeller, and avionics maintenance
• Aircraft rental
• Flight instruction
• Pilot supplies
Although FOB’s at other airports offer similar services, Husky Air has been receiving increased
attention through the Midwest for it charters service, maintenance, flight instruction.
Pilot Angels
In addition, Husky Air coordinates a charitable service called Pilot Angels. Working with
hospitals, health care agencies, and organ banks, Husky Air matches volunteer private pilots,
willing to donate their time and aircraft, with needy people whose health care problems require
them to travel to receive diagnostic or treatment services. In addition, Pilot Angels also will
provide transportation for donor organs, supplies, and medical personnel. All flights are free of
charge and the costs are paid for by the volunteer pilots who use their own aircraft.
The pilots who volunteer for the Pilot Angel program need no medical training and offer no
medical assistance. The planes do not carry any medical equipment and do not have to
accommodate any stretchers. Patients, however, must be medically stable and able to enter and
exit the aircraft with no or little assistance. The Pilot Angel passengers typically travel to or from
a hospital or clinic for diagnosis, surgery, or some other treatment. Travel companions, such as a
relative, friend, or nurse, are common.
Currently, a pool of pilot volunteers is kept in a file folder. If a hospital or person with a medical
or financial hardship contacts Husky Air, the name of the traveler, the destination, dates/times,
and the number of travel companions are requested. Because of limited weight restrictions in
small aircraft, the weights of the passengers and their luggage are needed as well.
After the initial information is provided, Husky Air contacts the volunteer pilots to determine
their availability. Although a volunteer pilot may be willing and available for a Pilot Angel
flight, the plane may not have the range or weight-carrying requirements. This may be an
inefficient use of time since many pilots may have to be contacted until a pilot and suitable plane
can be found.

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Team Charter
Team Name: WMIS
Name Email Phone Number
Ingrid Salgado salgadois@vcu.edu 703-853-6460
Shaswat Khatiwada khatiwadas@vcu.edu 703-577-9407
William Harris harriswm2@vcu.edu 804-519-0438
Marquis Bryant bryantml@vcu.edu 757-927-7334
Team Mission Statement:
To create value and provide excellence in our Information Systems and services to support
instructional and administrative functions.
Team Core Value
Teamwork: We believe we can get anything done when we are working in a team, because of the
support and motivation we get from each other. Teamwork can be overwhelming which is why
we are going to divide the work between each other.
Respect: Listening and being considerate of others.
Courtesy: Considering how one's actions can affect other individuals.
Individual Team Member Overview:
Team
Member
Strengths *Hot Buttons*
Reactions
under stress
How you can help
me when my hot
buttons are
pushed
Shaswat
Khatiwada
Organizational skills,
teamwork, good with
PC’s
N/A N/A
Try working on the
project.
Ingrid
Salgado
Organized, collaborative,
good listener
Not putting in work, not
turning assignments on
time
stress out
Give me space, try
to work out
issue(s).
William
Harris
Friendly, courtesy,
outside of the box
thinking
Lack of communication Silence Relax
Marquis
Bryant
Problem solving,
teamwork, analyzation
skill, respectfulness
people not doing their
part, not turning work in
on time
stressed out
or silence
give me space or try
to fix the problem

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Biography:
Marquis Bryant: I am currently a senior at VCU. My major is information systems. I am scheduled to
graduate in December 2018. I am from Newport News, Virginia. Some of my hobbies are listening to
music, sometimes playing it, surfing the internet. I chose to be information systems major because I
have enjoyed using computer since I was little and over years I wanted to learn more about them. I have
already got my associates degree in information technology from Thomas Nelson. Which is the college
that transferred from before I got here last year. My plan once I graduate from VCU is the work in IT
industry for a private company or for the government.
William Harris: I am a fourth year Information Systems student at Virginia Commonwealth University. I
was born on a military base in Lawton Oklahoma until I was 4 years old. I moved to North Carolina and
eventually Virginia when I was 5. I have grown in central Virginia most of life and find it hard to imagine
leaving Richmond. In a year or so I plan to pursue my passion for IT and start a career in either Atlanta,
Georgia or Portland, Oregon. In my free time, I also enjoy being outdoors and doing things such as
camping hiking and fishing. In contrast, video games used to be a major part of my life but I try to stray
away from them more these days, considering that they arguably wasted some of the best years of my
life. It is a shame because gaming in my rural community was one of the first, and one of the few small
chances for me to get interested in technology at all to begin with.
Ingrid Salgado: I am a senior at Virginia Commonwealth University. I transferred to VCU from Northern
Virginia where I attended NOVA community college and received my Associate’s Degree in Information
Technology. I consider myself as outgoing, laid-back, detail-oriented and hardworking. Some of my
hobbies include listening to music, watching television and hanging out with friends. My anticipated
graduation date is for December 2018, and my plans after graduating consists of moving back to NOVA
and working in the IT Field for a high innovative company. Still considering to pursue my masters as well
but would like to start working in the IT field first to get the career experience.
Shaswat Khatiwada: I am a senior at Virginia commonwealth University. I also transferred from NOVA
where I received my Associate degree in Computer Science. I am also from NOVA (Northern Virginia). I
love lived there for more than 10 years. I am originally from Nepal. In my free times I like playing video
games, watch movies or sometimes just take a nap. I love traveling so, every opportunity I get I always
travel. At the end of the year I am planning to travel to the West coast.

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Business Case
Project Description:
The Husky Air are collaborated with Pilot Angels group both of whom transport patients and/or
other important things to hospitals in case of emergency. Our Information system will help track
all Pilot Angels, the plane they fly, their schedule, and availability for volunteering. The
Information system will include a database that will store the Pilots, their information such as;
phone number, names, experience in the field, trip details. The system is also created to track the
Planes information such as fuel cost, their life, maintenance, clients that flew using those planes,
where the plane is located. The Information system will allow the hospital and the clients locate
the plane and the pilot both for a faster and safe journey for their care, while improving
documentation and easy retriever of the information.
Project Value:
With the new Information System Husky Air will be able to shorten their interaction time
with the volunteer and provide a more accurate and reliable service to their customer with the
new computer-based systems for both the volunteers and clients.
Project Goals:
● Provide volunteer’s personal information and schedule
● Keep track of customer information and their requests
● Lower cost
● Increase business productivity
● Patients to be helped in a 24-hour timeframe
Measurable Organizational Value(MOV):
Desired Area of Impact:
Customers: We will target convenience and efficiency of the hospitals and patients who use the
Pilot Angles service by overhauling their current file record keeping system and replacing it with
a database of the volunteer pilots’ information.
Strategic: One prospect of implementing our information system would be to give Husky Air a
competitive edge in accessibility compared to alternative services. This would allow the patients
to receive medical attention more quickly and increase their overall satisfaction with the Pilot
Angles
Financial: Since the Pilot Angels are volunteers they will not receive much direct benefit from
our system, however, the hospital with likely be able to use reduced slack time to focus on other
business improvement objectives.
Operational: Currently medical services are already semi-effective with their current paper
record keeping system but there is still room for improvement. Our information system would
increase efficiency by making the records pertaining the volunteers more readily accessible in a

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database. This would include everything from weight restrictions to destinations’ dates and
times.
Social: From a customer standpoint our information system would improve their quality of life
increasing their access to medical attention. Part of the Pilot Angles availability information
would be made accessible to the public to lookup so that they could request medical attention at
their convenience. This information would be made publicly available with limited access to
those in need of medical attention.
Desired Value of the IT Project
Better? Husky Air Pilot Angels currently use and paper and pencil record keeping system. This
works but could be greatly improved with increased accessibility through the implementation of
a database system
Faster? Finding out the availability of a Pilot and their corresponding weight and capacity
restrictions can be a tedious time-consuming process especially with a hard copy file system. The
increased accessibility of a database would certainly decrease the amount of time that it takes to
link hospitals, pilots, and patients.
Cheaper? Our information system has the potential to arrange husky refueling and maintenance
process by recording the dates and assigning new ones in the future. It would also help keep
inventory records to reduce waste and ensure all materials are being used efficiently.
Do More? Husky Air would like to know more information about the pilots and customers that
use their services. Other information that they would like to keep records of includes pilots’
ratings/contributions, passengers on board flights, planes used, time of flights, distance, and total
fuel used. This information could help benefit hospital by helping reduce costs and also benefit
customers by increasing historic awareness.
Appropriate Metric
The goal implementing our information system with Husky Air is increase the customer
satisfaction and the profits of the medical facilities who use their service. For the hospitals we
hope to target a 10% increase in aviation related profits made from patient request fulfillment.
This increase should come from an influx of patients using the convenience of our information to
make more frequent appointments and will be measured one year after the system goes live. We
also hope to see a decrease in customer wait time and also decreasing transportation and
communication time by 80%
Time Frame for Achieving the MOV
For the Customer area of impact should be achieved in 6 to 12 months for customers to see the
faster service because the system will have to build it first and the volunteers will need time to be
familiar with the system.

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For the Strategic area of impact should be achieved in 12 to 18 months. Since the company will
need to develop the strategy for the company to follow the next 10 years with the new
information system.
Financial area of impact will take 2 months to see the monetary effects of switching from a paper
and pencil system to computer information system. The switch between systems should save
husky air pilots and hospital a lot of money when it comes to record keeping.
The operational area of impact should be achieved in 12 to 18 months to be improved by the new
system. Since the system will need to be developed and volunteer and hospital being trained with
the new system.
Social area of impact should be achieved in 6 months after system built. With the new
information system, husky air pilots can begin to interact more with the patients with information
being more accessible for them. They will also be able to match patients to volunteer based on
their specific needs.
Summary of the MOV - Areas of impact
Area of Impact Value Metric Time frame
Customers Faster service for
customers who need
immediate
transportation for
treatment
Increase customer
satisfaction with the
service husky air
pilot angels
provides.
Lowering customers
wait time.
Decreasing
transportation and
communication time
by 80%
6- 12 months
Strategic Better system for
managing the
available pool of
volunteer Pilots,
finding planes that
able to manage the
require weight for
transportation.
Faster system of
finding available
pilots for customer
20% Increase in
available volunteer
pilots
12- 18 months

9
transportation.
Increase number of
available pilots for
medical
transportation for
customers and
medical requested
supplies or
personnel
Financial Reduce the amount
of money spent on
record keeping
system by using a
computer based-
system instead of
paper and pencil
system.
40% reduction in
cost for record
keeping
6 months
Operation Better record
keeping system for
medical services to
increase accessibility
for Husky air pilot
angels and the
hospitals.
Better record
keeping system for
planes and fuel
levels
45% reduction in
time-frame
turnaround and
accessibility to the
patients
6 to 12 months
Social Increase customer
access for medical
transportation.
Make information
more accessible for
patients and future
patient of Husky air
pilot.
60% increase in
customer access for
medical
transportation
40% increase in
patient severed per
day
6 months

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Comparison of Alternatives
ALTERNATIVES
OPTIONS: Maintain Status
Quo
Purchase a Software
Package
Build a Custom
System
Direct costs none PC & Tablets:
$9,096
PC & Tablets:
$28,000
Ongoing Support/
Maintenance Costs
Administrator
Assistant:
$35,000
Consultant &
administrator:
$25,000
Developer &
administrator:
$70,000
Indirect Costs none Training & Monthly
fees: $57,164
Training & Monthly
fees: $2,500
Total Cost of Ownership
Maintain Status
Quo
Purchase Software
Package
Build a Custom
System
Development Costs
Hardware $ 0 $ 7,595.99 $ 8,000
Software $ 0 $ 1,500.00 $ 20,000
Development $ 0 $ 0 $ 55,000
Employee Training $ 0 $ 5,000 $ 2,500
Operational Cost (After year 1)
Hardware Upgrade $ 0 $ 5,000 $ 5,000
Maintenance $ 35,000 $ 25,000 $ 5,000
Software Monthly $ 0 $ 52,164 $ 0

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Fee(189*12)*23(users)
Total Cost $ 35,000 $ 96,259.99 $ 95,500
Total Benefit of Ownership
1 - low
10 - high
Maintain Status
Quo
Purchasing Build a custom
system
Optional
Description
Paper and Pencil
system
Duoserve
Scheduflow System
W.M.I.S. Database
System
Accuracy Medium accuracy,
depending on the
skills of the admin
and any mistakes
being made.
2
High accuracy. Will
allow for customers
to receive correct
information about the
volunteers and vice
versa.
4
High accuracy, the
system is customized
to the exact need for
the business, and
because of both
customer and
administration
involvement in the
project the Accuracy
high.
10
Efficiency Low efficiency. Work
may take weeks to
complete.
2
High efficiency.
Customers and
employees of Husky
Air Pilot Angels will
input and retrieve
data quickly and easy.
5
Medium efficiency.
The system takes
about 5 months but
after the system is
built it will run 24/7
7
Lowered Expenses The project won’t add
any cost the existing
system other then the
salary for the Office
Administrator
7
Few expenses
including the
software purchase, a
monthly maintenance
and upgrades every
year.
2
The project is lower
than the purchased
system, the system
cost after the first
year is lower
5

12
Customer
Satisfaction
Because of the low
efficiency and
accuracy, the
customer satisfaction
if lower for the
current system.
1
High customer
satisfaction. The
system will be
reliable and provide
data for every
customer, pilot,
airplane and
additional volunteers.
6
High customer
satisfaction.
Since the software
was created targeting
the current or any
future problem, with
the help of the
customers that are
using the current
systems, we are
providing everything
the customer is
requiring, have issue
and fixing the
problems
10
Total Benefit: 12 17 32
Recommendation
The W.M.I.S.Database System shows the best alternative for Husky Air-Pilot Angels to build
Husky Air their own system. There are multiple reasons that our information system will not
only improve Husky Air Pilot Angels but also provide top benefits to their customers. One
reason pertains to the measurable organizational value (MOV) that the system will provide. The
MOV provides a solid foundation and framework that guarantees the success of our IS. This
will be accomplished by targeting specific target areas that will be improved such as the social
and operational values of the company. Other existing alternatives do not provide the same
well-defined solution that our approach intends to accomplish. This can also be quantified by
the low cost of the custom system that will be related to Husky Air Pilot Angels wants and
needs. With the purchase of a few computers and tablets for the pilots, this will aid everyone to
keep track of their schedules and to receive and provide information to customers efficiently. It
will reduce time for the employees to get their work done in a productive, accurately and timely
manner along with ongoing support from the administrator and developers that will be at reach
at all times. Per the comparison chart, the benefits from building their own system will allow
Husky Air Pilot Angels and their customers to have a close relationship and improve customer
transportation and satisfaction.

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Project Infrastructure
Resources Required Table
People and their roles ● Sponsor - Will oversee the managers work and will be
providing the financial support for the project.
● Project Managers - Will lead all the team efforts and guide
other employees. They will be responsible for schedule,
budget and scope.
● Developers - Person that will create, update and maintain
the software for Husky air.
Technology ● Workstations: Two PC with 1 home server and Tablets.
● Software: Custom made software / Outlook or Gmail for
emails
● Industrial printer/ scanner
● Telephone for additional customer support.
● Wi-Fi- Router and internet service from Google Fiber
Facilities ● Office Administrator to look at day-to-day work.
● Outsourcing: Office cleaners.
Other ● Maintenance - The developer will be responsible to
maintain the system.
● Training and Implementation: Will be conducted by the
Project Manager to ensure the customer can control and
maintain the systems if needed.
Resource Cost Table:
Resource Cost Source
Project Managers $40,000 during project time-
frame
glassdoor.com
Developers $45,000 during project time-
frame
glassdoor.com
Office Administrator $35,000 during and after
project time-frame
glassdoor.com

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Technology: Hardware/ Software:
Workstation: PC Dell Desktop Workstation for
$574 a piece
Samsung Tablets for $60 a piece
HPE ML10 GEN9 Server for
$489 a piece
Misc: $3413.01 for wires, Dell
monitors and so on.
www.newegg.com
Software Custom built WMIS.com
Printer and Scanner Kyocera M3540IDN Printer and
Scanner @ 1989.99
www.faxexpress.com
Router Google Fiber router for $70 /
month
www.fiber.google.com
Telephone Google phone www.voice.google.com
Facilities:
Office custodian $200 a month The cost is from their current
custodian contractor.

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Other
Training and implementation $50 a day for training glassdoor.com
Maintenance $10 per hour for IT support
and maintenance
glassdoor.com
Contract Payment Method
Our direct and indirect costs will be covered by the Cost-plus-fee (CPF) or cost-plus-percentage-
of-cost (CPPC) contract type. This will be a varying predetermined fixed amount based on the
cost resource table. These values will fluctuate as the costs of the project change over time. This
contract method will also cover future labor costs associated with software updates and
maintenance.
Learning Cycle
What we know (facts) What we think we know
(assumptions)
What we don’t know (question
to be answered)
The company needs more
efficient system for keeping
records of flights
The reason for company not being
efficient is that they are still using
paper and pencil, and they have not
been kept records of volunteer
whereabouts, and fuel level
Why didn't the company try to
invent a new record keeping
system if they knew it was
ineffective?
Time spent on finding pilots
and specific planes for trips
need to decrease.
They spend a lot of time looking for
pilots and specific planes because of
the paper and pen system, they are
using.
How long does it take currently
to find pilots and what method
is used?
The company wants to
increase the number of pilots
available for faster service
All pilots are volunteers and donate
their time and resources for the
medical transport for the company
How exactly does husky air
pilot angels increase their
available pilots? Do they do
background checks on their
pilots to make sure they eligible
to fly and what is their process
for getting new pilots?

16
Husky air wants a computer-
based system for record
keeping.
Do think they want this system
located on site or cloud based?
Computer based systems
required backups and
recovery plan to make sure no
data is loss or overwritten on
accident
Does husky air pilot angels have
any disaster recovery plan in
place in case of emergencies or
do they think do they at least
have funds or capabilities to
ensure that they won't lose their
data?
Team Learning Record
Who? Does What By when?
Will, Marquis, Ingrid, and
Shaswat
Understand and collect requirements from husky
air pilots to find out needs and wants for
information system
Thursday
Will Establishes the project’s value, metric, goals, and
overall MOV
Friday
Marquis Establishes a time frame for achieving the MOV in
various different areas of the company
Friday
Ingrid and Shaswat Find and perform a comparison of alternatives for
the company
Friday
Ingrid and Shaswat Produce and analyze TCO and TBO for the
company
Saturday
Will and Ingrid Provide a recommendation for the company Sunday

17
Marquis Created a work breakdown structure to help
organize our tasks
Sunday
Ingrid and Shaswat Create a Resources Required table to find out what
is necessary for the project
Wednesday
Shaswat and Ingrid Resource Cost Table to find out what is cost for
those resources
Thursday
Will Create a contract payment for WMIS and husky air
pilot angles
Friday
Marquis Create a Learning cycle table Sunday
Marquis Create a Team learning Record for all deliverable Sunday
Marquis Update WBS Sunday
Team Assessment:
Our team has come a long way in learning how to delegate tasks and responsibilities. We start
by setting up two meetings a week where we conduct research and brainstorm about the
deliverables for projects. We have discovered that the most efficient way to complete work is to
initially collaborate and then divide up tasks to work on together. For example, Will helped
establish the MOV, while Marquis helped to incorporate an appropriate metrics and develop the
work breakdown structure. Ingrid and Shaswat worked on defining the total benefit of
ownership and the cost of ownership. The Team worked together helping each other in every
possible roadblock. No issues have arisen within the team, all members have work
cooperatively and effectively therefore no changes will be required in the project charter.

18
Scope Management Plan
Deliverable Structure Chart (DSC)

20
Scope Management Change Process:
A scope change procedure is scheduled that will allow a scope change to occur per request after a review process.
The procedure will require a documented scope change request form and scope change request log. The request
will then be carefully considered. The decision to uphold the request will be based upon the impact and gains
derived from the change. A decision will be made at the end of the scope change review.
Scope Change Request Form
Request Name:__________WMIS__________
Requester Title:__________Date__________
Request Number:_______________________
Request Description:
One additional developer will be added to help further breakdown the work components. The scope is not a
part of the projects MOV.
Rationalization of Request:
Alternatives:
Impacts Alternative 1 Alternative 2 Alternative 3
Scope Total man hours will be increases with the
prospect of reducing the overall project duration
Schedule The overall project time would be decreased
Resources Required One additional developer
Cost + $120,00
Recommendation:
Project Sponsor:
Date_____3/9/18______
Request
Number
Request Title Date of
Request
Requested
by
Priority
(L,M,H)
Authority to
approve
Request
Expected
Response
Date
Scope
Change
Approved?
(Y/N)

21
Work Breakdown Structure, Schedule and Budget
Original Project Plan, Schedule, and Budget
Resources Cost Table
Resource Cost
Project Manager $40,000
Developer $45,000
Office Administrator $35,000
Hardware (total) $8,497.99
Software Custom built
Office Cleaning $2400
Training $2400
Total $133,297.99
Resources Required Table
People and their roles ● Sponsor - Will oversee the managers work and will be
providing the financial support for the project.
● Project Managers - Will lead all the team efforts and guide
other employees. They will be responsible for schedule,
budget and scope.
● Developers - Person that will create, update and maintain
the software for Husky air.
Technology ● Workstations: Two PC with 1 home server and Tablets.
● Software: Custom made software / Outlook or Gmail for
emails
● Industrial printer/ scanner
● Telephone for additional customer support.
● Wi-Fi- Router and internet service from Google Fiber

22
Facilities ● Office Administrator to look at day-to-day work.
● Outsourcing: Office cleaners.
Other ● Maintenance - The developer will be responsible to
maintain the system.
● Training and Implementation: Will be conducted by the
Project Manager to ensure the customer can control and
maintain the systems if needed.
Task Name Duration Resource
Husky Air Pilot Angels Information Systems 125 Days
Conceptualize and Initialize Project 51 Days
Team Charter 13 Days
Establish Team Members 1 Day Project Manager
Determine Strengths and Hot button issues of
team members
2 Days Project Team
Determine team rules 2 Days Project Team
Approve team’s Tops Document 5 Days Project Team
Business Case 31 Days
Background of Husky Air Pilot Angels 2 Days Project Team, Project Manager
The Project Description 4 Days Project Manager
Determine the requirements for the Project 5 Days Project Manager
Develop The MOV 8 Days Project Team

23
Identify Areas of Impact 1 Day Project Team
Identify Desired Value of Project 1 Day Project Team, Project Manager
Develop appropriate metric 1 Day Project Team
Set Time Frame for achieving MOV 1 Day Project Team
Verify MOV 2 Days Project Team
Summarize MOV 1 Day Project Team
Approve MOV 2 Days Project Manager
Find Alternatives to the Project 1 Day Project Team
Define Total Cost of Ownership 3 Days Project Team
Direct/upfront costs 1 Day Project Team
Ongoing costs 1 Day Project Team
Indirect costs 1 Day Project Team
Define Total Benefits of Ownership 4 Days Project Team
Increase high value work 1 Day Project Team
Improve accuracy and efficiency 1 Day Project Team
Improve decision making 1 Day Project Team
Improve customer service 1 Day Project Team

24
Recommendation 3 Days Project Team
Review Business Case 1 Day Project Team
Approve Business Case 2 Days Project Manager
Milestone: Conceptualize and Initialize Project
completed
0 Days
Project Charter 11 Days
Project Infrastructure 11 Days Project Team
Document the MOV for the project 0 Days Project Team
Define the Project Infrastructure 3 Days Project Team
Resource required table 2 Days Project Team
Resource cost table 1 Day Project Team
Contract Payment Method 2 Days Project Team
Learning Cycle Table 2 Days Project Team
Team Learning Record 2 Days Project Team
Team Assessment of Team Charter 2 Days Project Team
Review Project Infrastructure 1 Day Project Team
Approve Project Infrastructure 1 Day Project Team
Milestone: Project Infrastructure completed 0 Days

25
Project Plan 28 Days
Scope Management Plan 15 Days Project Team
Revise Project MOV 1 Days Project Team
Determine Project’s Deliverables 1 Days Project Team
Create Deliverable Structure Chart 1 Days Project Team
Create a Gantt chart based off of DSC 1 Days Project Team
Create a Use case Diagram 1 Days Project Team
Scope Change Process 13 Days Project Team
Scope Change request form 4 Days Project Manager, Project Team
Scope Change request log 2 Days Project Manager
Review Scope Management 3 Day Project Team
Approve Scope Management 1 Day Project Manager
Execute and Control 43 Days
Analysis 3 Days Project Team
Create System Proposal 3 Days System Developer, Project
Team
Milestone: Analysis Completed 0 Days
Design 16 Days

26
Design Information system Based system
Proposal
16 Days Project Team, System
Developer
Milestone: Design Phase Completed 0 Days
Construction 7 Days
WMIS Application System 7 Days Project Team , System
Developer
Milestone: Construction of WMIS Application
System Completed
0 Days
Testing 10 Days
Test Plan 2 Days Project Team
Test results report 2 Days
Review test plan with client 2 Days Project Team, Project Manager
Carry out test plan 2 Days Project Team
Analyze Results 2 Days Project Team
Prepare test results and presentation 2 Days Project Team
Present test results to client 2 Days Project Team
Address software issues or problems 1 Day Project Team
Milestone: Client signs off on test results 0 Days
Implementation 3 Days

27
Create documentation for company 1 Day Project Manager , Project Team
Training program 1 Day Project Team
Conversion plan 1 Day Project Team , Project
Manager
Milestone:Execute and Control Completed 0 Days
Close Project 2 Days
Management Report 1 Days Project Team
Formal Acceptance 1 Days Project Team, Project Manager
Evaluate Project Success 5 Days Project Team
Conduct Project Evaluation 2 Days Project Team, Project Manager
Determine if project meets MOV 1 Day Project Team, Project Manager
Milestone: Project Completed 0 Days

31
Risk Management Plan
Revised Project Plan, Schedule, and Budget
Resources Cost Table
Resource Cost
Project Managers (2) $80,000
Developers (2) $90,000
Office Administrator $35,000
Hardware (total) $8,497.99
Software Custom built
Office Cleaning $2400
Training $2400
Total $218,297.99
Resource Requirements Descriptions for why the cost are incurred:
Resource Description
Project Manager Needed to lead and manage the team and
help with developing.
System Developer Works with the manager and design the basic
structure and constructs the system.
Office Administrator The office administrator is responsible to
make sure the managers and developers have
all the necessary resources needed throughout
the project.

32
Hardware The hardware includes, printers, scanner,
phone, router and other necessary things
needed to properly support the developers.
Software Will be custom built, to better serve
customers need which needs to download on
hardware to complete business process.
Office Maintenance(Cleaners) The office area will be cleaned with a year
contract with another service.
Training Training of the team to get to know the project
and the process for best performance.
Task Name Duration Resource
Husky Air Pilot Angels Information Systems 155 Days
Conceptualize and Initialize Project 51 Days
Team Charter 13 Days
Establish Team Members 1 Day Project Manager
Determine Strengths and Hot button issues of
team members
2 Days Project Team
Determine team rules 2 Days Project Team
Approve team’s Tops Document 5 Days Project Team
Business Case 37 Days
Background of Husky Air Pilot Angels 2 Days Project Team, Project Manager

33
The Project Description 4 Days Project Manager
Determine the requirements for the Project 5 Days Project Manager
Develop The MOV 8 Days Project Team
Identify Areas of Impact 1 Day Project Team
Identify Desired Value of Project 1 Day Project Team, Project Manager
Develop appropriate metric 1 Day Project Team
Set Time Frame for achieving MOV 1 Day Project Team
Verify MOV 2 Days Project Team
Summarize MOV 1 Day Project Team
Approve MOV 2 Days Project Manager
Find Alternatives to the Project 1 Day Project Team
Define Total Cost of Ownership 3 Days Project Team
Direct/upfront costs 1 Day Project Team
Ongoing costs 1 Day Project Team
Indirect costs 1 Day Project Team
Define Total Benefits of Ownership 4 Days Project Team
Increase high value work 1 Day Project Team

34
Improve accuracy and efficiency 1 Day Project Team
Improve decision making 1 Day Project Team
Improve customer service 1 Day Project Team
Recommendation 3 Days Project Team
Review Business Case 1 Day Project Team
Approve Business Case 2 Days Project Manager
Milestone: Conceptualize and Initialize Project
completed
0 Days
Project Charter 16 Days
Project Infrastructure 15 Days Project Team
Document the MOV for the project 0 Days Project Team
Define the Project Infrastructure 6 Days Project Team
Resource required table 3 Days Project Team
Resource cost table 1 Day Project Team
Contract Payment Method 2 Days Project Team
Learning Cycle Table 2 Days Project Team
Team Learning Record 2 Days Project Team
Team Assessment of Team Charter 2 Days Project Team

35
Review Project Infrastructure 1 Day Project Team
Approve Project Infrastructure 1 Day Project Team
Milestone: Project Infrastructure completed 0 Days
Project Plan 28 Days
Scope Management Plan 3 Days Project Team
Revise Project MOV 3 Days Project Team
Determine Project’s Deliverables 3 Days Project Team
Create Deliverable Structure Chart 3 Days Project Team
Create a Gantt chart based off of DSC 3 Days Project Team
Create a Use case Diagram 3 Days Project Team
Scope Change Process 3 Days Project Team
Scope Change request form 3 Days Project Manager, Project Team
Scope Change request log 2 Days Project Manager
Review Scope Management 1 Day Project Team
Approve Scope Management 1 Day Project Manager
Execute and Control 51 Days
Analysis 5 Days Project Team

36
Create System Proposal 3 Days System Developer, Project
Team
Milestone: Analysis Completed 0 Days
Design 15 Days
Design Information system Based system
Proposal
15 Days Project Team, System
Developer
Milestone: Design Phase Completed 0 Days
Construction 11 Days
WMIS Application System 8 Days Project Team, System
Developer
Milestone: Construction of WMIS Application
System Completed
0 Days
Testing 14 Days
Test Plan 2 Days Project Team
Test results report 11 Days
Review test plan with client 2 Days Project Team, Project Manager
Carry out test plan 2 Days Project Team
Analyze Results 2 Days Project Team
Prepare test results and presentation 2 Days Project Team
Present test results to client 2 Days Project Team

37
Address software issues or problems 1 Day Project Team
Milestone: Client signs off on test results 0 Days
Implementation 3 Days
Create documentation for company 1 Day Project Manager, Project Team
Training program 1 Day Project Team
Conversion plan 1 Day Project Team, Project Manager
Milestone: Execute and Control Completed 0 Days
Close Project 5 Days
Management Report 2 Days Project Team
Formal Acceptance 2 Days Project Team, Project Manager
Evaluate Project Success 3 Days Project Team
Conduct Project Evaluation 2 Days Project Team, Project Manager
Determine if project meets MOV 1 Day Project Team, Project Manager
Milestone: Project Completed 0 Days

40
Written Report:
The beginning date for the project is May 23, 2018 and the end date is December 25th, taking 155 total
days to complete. Our project does have a single critical path which is marked red in our network
diagram or anything that is highlight in yellow on the Gantt chart. The critical path is important because
it tells us the length and time of when the project will be completed and any change to the duration of a
task may affect the project schedule. There are no over allocated resources for the project.

41
Risk Analysis Table
Conceptualize
and Initialize
Develop
Project Charter
and Plan
Execute and
Control Phase
Close Project Evaluate
Project
Success
Potential Risk A potential risk
could arise in
not correctly
collecting user
requirements.
Neglected to
gather them
correctly could
likely result in
error and
misunderstandi
ng that
transcends the
entire project.
Team not
agreeing on
points of
interest and
disinterest.
Husky Air is
unable to
adapt to the
new system.
The old system
is preferred
and transfer to
the new
system is not
worth the
cost.
Project is
delayed or
rejected.
The project
will need to
have a
management
report, and
formal
acceptance. If
either of these
deliverables
are not
fulfilled then it
will extend the
length of the
project until
they are
finished.
In what ways
could this risk
impact the
MOV?
Failing to
initialize the
project and
collect
requirements
could cause the
duration of the
project to
increase.
Conflict could
cause a lack of
progress and
decrease the
chances of
reaching the
target MOV.
If the new
system is
rejected then
the entire
project would
be a failure
because the
MOV would
not have been
reached.
If the project is
delayed then it
will increase
development
costs past the
original work
breakdown.
If the
evaluation
takes longer
than expected
then it will also
increase the
project's
duration until
it is fully
evaluated.
How could
this
potentially
impact the
project
objectives
(scope,
quality,
schedule,
budget)
If the
requirements
are not
correctly
acquired then
it could put the
project on the
wrong track.
The quality
would be
misdirected
If the team is
not cohesive it
could lengthen
the overall
project.
The project
failing to be
quickly
adapted would
increase the
time it takes to
get the system
fully online
and likely
increase in
cost because
If the project
was delayed or
rejected, then
the quality
would be
improved until
it was
expected. This
would
certainly
increase the
The project
duration
would be
extended as a
result of this
risk. There
would also be
added cost
associated
with the effort
to correct the

42
and costs and
duration would
likely increase
to compensate
for error.
employees
would need
further
training.
overall costs
and time or
the project.
problem with
the project.
Source(s) of
project risk
(people, legal,
process,
environment,
technology,
organization,
project, other)
The source of
this risk would
mostly come
from the
environmental
social aspects
of the project.
It could also
come from an
organizational
issue if the
requirements
are not
disseminated
throughout the
project team.
This risk would
most likely
develop
internally as a
result of the
team have
conflict.
The cause of
these issues
would
probably be
from our team
itself. That
would also
include issues
that Husky air
had with our
project.
If the project is
delayed or
rejected it
would be
entirely our
teams’ fault.
The source of
this would
once again be
our teams
fault and not
Husky Air’s
Are the
sources of risk
internal or
external to
the project?
This could
possibly be
external.
This would be
an internal
source as a
result of the
team
members
actions.
The collective
environment
surrounding
the project
could affect
this aspect of
the project
This is an
internal risk.
This is also an
internal risk.
Is this risk
known, know-
unknown,
and/or
unknown-
unknown?
Unknown-
unknown
Known-
unknown
Known-
unknown
Unknown-
unknown
Known-
unknown
Risk Owner Project
Manager
Project
Manager
System
Developer
Project
Manager
Project
Manager
Risk
Management
Strategy
The project
manager will
keep thorough
The project
manager will
update the
They system
manager must
make sure that
The project
manager will
help ensure
A project
manager will
check back

43
requirements
collection
process that is
triple verified
before the
project begins.
Regular check
up on the
requirements
will also ensure
that the project
stays on course
team charter
will be
reflected upon
frequently to
ensure that
the team is still
on the same
page.
the system is
accepted by
Husky Air. The
new system
must be
friendly
enough to be a
full
replacement
of the old
system.
that the
reports and
acceptance is
fully
completed.
after project
completion to
see that it has
been fully
adopted. They
will also
conduct
reports to
update
firmware if
necessary.

44
Earned Value and Quality Management Plan
Earned Value Analysis:
Earned Value Analysis
Planned Value $13,280.00
Actual Cost $13,720.00
Earned Value $10,880
Schedule Variance $(2,400)
Cost Variance $(2,840)
Schedule Performance Index 0.8
Cost Performance Index 0.8
Budget at Completion $14,040
Estimate at Completion $17,704.87
Analysis of current status:
From our analysis, the cost variance is a negative $2840 with a negative schedule variance of
$2400. This puts the project at an estimated completion of $17,704.87. The project was
originally planned to cost $13,280 which shows us a $4,424.87 difference gap. Per the analysis it
does not seem that the original budget for the project completion is feasible and it would need to
be increased in order to get it on track with a reasonable time and cost.
Conclusion from Analysis:
The analysis computed concludes that we would refrain from outsourcing the system to
BugBuster, based on the conclusion that it causes an increase in budget of approximately $4,430.
This results a fall in budget and schedule and the earned value is not matching for future
spending costs. Therefore, the best option for Husky Air is to find a new firm to outsource the
current development of the system.

45
BugBuster’s Earned Value Report

49
Quality Management Plan
Introduction
The Management plan of Husky Air will install procedures to enclose and encase the quality
through the closure of the project and after the project. The Management Plan for Husky Air has
objectives and approaches that will reach and are the following:
I. Ensure Quality
II. Ensure Accessibility
III. Ensure Integrity and Reliability
IV. Ensure Expandability and Maintainability
Quality Management Procedure:
The Husky Air Quality Management Plan will validate and verify that the standard of
quality standards is in effect for the product metric and the process metric. This success in the
quality management plan is imperative for the future of the project.
Husky Air will ensure quality by ensuring that the process and the product are accessible and
correct to ensure that the use of the system is available and reliable. The product quality for
Husky Air will be defined by the product metric, which is defined by both the employees and the
Husky Air customer. Users will be behind the quality of the product to ensure maximum
acceptance by customers. The project team will assume the function of guaranteeing quality if
the product is acceptable to users.
Process Metric for Husky Air will focus on the process that Husky Air takes during its business
processes. This will ensure that the quality of the processes carried out complies with the
standards of the organization and the expectations of those who participate both the client and
Husky Air employees.
Quality Requirements/Standards:
Product Quality:
The product quality will be of high quality, the developers will develop the
product by keeping both the project sponsor and the users in mind. These requirements and needs
will be assessed and portrayed when defining the product and process metric. The product will
be controlled and monitoring highest customer satisfaction, reliability and security. The process
will be controlled through the monitory of defects and any glitches that may occur during the
process. The product will be validated multiple times before exporting it for business needs.

50
Quality Metrics
Type Metric Description
Process Defects by Phase
Defects by Time
Defects by Content errors
Defect Backlog
Fix Response Time
Defective Fixes
Number of defects found during each phase of the project
Number of defects found over a period of time
Number of times an error appears dealing with a content-related
issue
Number of defects waiting to be fixed
Average time it takes to fix a defect
Number of fixes that created new defects
Product Customer Satisfaction
Customer Found Defects
System Failure
Reports Failure
Rating index to measure customer satisfaction or dissatisfaction,
scale 1 (unsatisfied) to 5 (satisfied)
Number of defects found by the customer
Number of times the system fails to operate
Number of defects when running reports through the system
Project Scope Change Requests
Scope Change Approval
Over Budgeted Tasks
Earned Value
Number of scope changes requested by client or sponsor
Number of scope changes that were approved
Number of tasks that cost more than expected
SV, CV, SPI, CPI, ETC, EAC

51
Over Allocated Resources
Training Hours
Number of resources assigned to more than one task
Number of training hours per project team member to train
employees
Verification of Quality
The quality assurance of Husky Air will ensure that the final production of the information
system will be implemented and equipped effectively. The system will be constantly updated and
maintained for improvement and fix of bugs or problems. In order to ensure that the system is
adopted we will conduct walk-through sessions with the users to guarantee that they fully
understand the systems’ mechanics. This will ensure that the quality of the Husky Air
Information System is met throughout its lifecycle.
Technical Review: Our team will conduct a walk-through where the system developer
leads Husky Air to provide the opportunity for errors to be discovered and ensure that standards
are met. There will also be peer review inspections using a checklist to double check for
potential errors. This will be done to verify project deliverables throughout the entire project life
cycle by involving the users of the system and also providing a chance for them to ask questions.
Business Reviews: To ensure that all deliverables are met we will conduct business
reviews that will provide information for the next phases, make sure standards are met, and that
the project methodology is being conformed to. These reviews will be cross checked to make
sure that they align with the mission of Husky Air.
Management Reviews: We will also compare the baseline project plan against the actual
project progress by conducting management reviews. These will provide a clear picture of
progress, issues that need to be resolved, adjusted resources, and alternative decisions.
Management may also review that project to make sure that it meets the project’s MOV, scope,
budget, and quality objectives.
Validation of Quality:
After reviewing Customers Input, we can analyze and depict users concerns, wants, likes
and needs on regular basis to make changes to ensure customer satisfaction. This can help us
ensure the quality through customer satisfaction. Usability test, that validates that the system is
usable and run efficiently can ensure the quality of the system for the user and project sponsors.
Prototyping can also help validate that the system and or user interface is approved by user and
can help easily make changes and correction as needed before the final product can be delivered
and can ensure quality.

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