The document discusses feedback and communication skills in the workplace. It notes that internal feedback in corporations encourages innovation, increases productivity, and informs administrative decisions. It then outlines nine ways to improve communication skills, such as listening, being aware of who you are talking to, using body language appropriately, being brief and specific, writing things down, thinking before speaking, treating everyone equally, and maintaining a positive attitude. The document concludes with interview questions about the importance of feedback and communication for employee performance.

1. CATHOLIC UNIVERSITY OF SANTIAGO OF GUAYAQUIL
FACULTY OF BUSINESS SPECIALTIES
INTERNATIONAL BILINGUAL TRADE AND FINANCE
TOPIC:
FEEDBACK AND IMPROVEMENT COMMUNICATION SKILLS
LECTURER:
MAX GALARZA
MEMBERS:
ALCIVAR GERMAN
CASTRO MELISSA
CORREA ROXANNA
SALVATIERRA JULEISY
SOLORZANO KAREN
QUIMI CLAUDIA
GRADE 10

3. UPWARD AND DOWNWARD
FEEDBACK

4. BEST PRACTICES FOR INTERNAL
CORPORATE FEEDBACK
• Better work environment
• Encourages innovation
• Increases productivity
• Primary source of information
for administrative decisions.

6. THE COMMUNICATIONS SKILLS PROCESS

7. UNDERSTANDING
COMMUNICATION SKILLS

8. NINE WAYS TO IMPROVE YOUR
COMMUNICATION SKILLS
Listen
Who you are
talking to matters
Body language
Check your
message
Be brief, be
specific
Write things down
Think before you
speak
Treat everyone
equally
Maintain a positive
attitude and smile

9. INTERVIEW
1. Why is feedback important to your employees?
2. What issues do you consider when you make feedback?
3. Why do you think feedback improves the performances of your employee?
4. How often do you train your employees administrative and operationally?
5. What kind of feedback is carried out in the company?
6. Which strategy applies best for feedback?
7. How is your work environment?
8. Why is communication important for the performance of workers?
9. What are the challenges you face at the time to improve communication at work?
10. Is there any risk if a company does not do an internal communication?
11.https://www.youtube.com/watch?v=UpLEOR14xJY

10. REFERENCES
• https://faculty.insead.edu/vibha-gaba/documents/Greve%26Gaba-
%20Oxford%20Chapter.pdf
• https://www.tandfonline.com/doi/abs/10.1080/08832323.2016.1153998?
src=recsys&journalCode=vjeb20&
• https://www.mindtools.com/CommSkll/CommunicationIntro.htm
• https://www.mindtools.com/pages/article/newTMM_98.htm
• https://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=7
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