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Human Resources
in the Club of the Future
Presented by - The E.E.O.C.

Jessica W., Sejin K., Adrián
V., Austin R., and Anthony D.
Today’s Presentation
• Selecting Employees
• Performance Appraisals
• Continuing Education
• Benefits
• Employee Clubhouse
What do Club Members want?
Club Members want to…
• Be with similar people
• Enjoy a second home with
 their families
• Be proud members of a
 prestigious club
• Receive the best quality
 products and services
What do Club Employees want?
Club Employees want to…
• Work hard and be rewarded
 accordingly
• Feel like they belong
• Enjoy the work that they do
What can we as Club Managers do to
       make all parties happy?
• Compromise can be tricky!
• Member needs come before employee needs
• Only employees who meet the club standards
  should be hired
Selecting
            • Hiring on attitude vs.
             skills
            • Candidate compatibility
             with club culture
            • Commitment and
             loyalty
Performance Appraisals
• Done often, with a
 positive twist
• Know how each employee
 will react
• Opportunity to boost
 employee morale!
Continuing Education
• Industry courses
• Cross training
• Scholarships
Benefits
• Tuition Reimbursement
• Academic Recognition
• Employee Appreciation
 Day
E.E.O.C. – Every Employee’s Own Clubhouse




A clubhouse that offers a select number of amenities
 for club staff, particularly those that may live on
 property. The EEOC would offer just a fraction of
 the many amenities offered to club members.
Human resources
Human resources

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Human resources

  • 1. Human Resources in the Club of the Future Presented by - The E.E.O.C. Jessica W., Sejin K., Adrián V., Austin R., and Anthony D.
  • 2. Today’s Presentation • Selecting Employees • Performance Appraisals • Continuing Education • Benefits • Employee Clubhouse
  • 3. What do Club Members want?
  • 4. Club Members want to… • Be with similar people • Enjoy a second home with their families • Be proud members of a prestigious club • Receive the best quality products and services
  • 5. What do Club Employees want?
  • 6. Club Employees want to… • Work hard and be rewarded accordingly • Feel like they belong • Enjoy the work that they do
  • 7. What can we as Club Managers do to make all parties happy? • Compromise can be tricky! • Member needs come before employee needs • Only employees who meet the club standards should be hired
  • 8. Selecting • Hiring on attitude vs. skills • Candidate compatibility with club culture • Commitment and loyalty
  • 9. Performance Appraisals • Done often, with a positive twist • Know how each employee will react • Opportunity to boost employee morale!
  • 10. Continuing Education • Industry courses • Cross training • Scholarships
  • 11. Benefits • Tuition Reimbursement • Academic Recognition • Employee Appreciation Day
  • 12. E.E.O.C. – Every Employee’s Own Clubhouse A clubhouse that offers a select number of amenities for club staff, particularly those that may live on property. The EEOC would offer just a fraction of the many amenities offered to club members.