Starbucks has an extensive socialization process for new employees that involves three phases: pre-arrival, encounter, and metamorphosis. In the pre-arrival phase, new recruits enter with existing values and expectations. During the encounter phase, they compare their preconceptions to reality through role playing. Finally, in the metamorphosis phase, employees master Starbucks' norms and values through adjustment and change, completing their socialization. Starbucks believes this extensive process is key to their success, as it ensures over 20,000 employees annually are properly trained in Starbucks' culture and standards within their first six weeks.