The General Manager would take several steps to retain Ms. Garcia, including implementing a new joiners support program, promoting transparent communication between team members, building strong internal connections, establishing clear job descriptions and work distribution, and fostering a culture of respect and appreciation. The recruitment policy of relying entirely on virtual assessments through games and video interviews is problematic as it limits opportunities to properly evaluate candidates, present the organization, overrelies on technology, and creates an impersonal process without physical interaction.