Roles and Functions of Management & How to Manage Filipino Workers

1. Human
Resource
Management
Polynn Ginger Lardizabal
Riva Ysabel Vergara

2. Content
I. Management Functions and Roles
II. Managing the Filipino as a Worker
2

3. What is
Management?
○The process of dealing with or
controlling things or people
○The process of reaching
organizational goals by working with
and through people and other
organizational resources
○The term "management" may also
refer to those people who manage an
organization.
3

4. Management
Functions
and Roles

5. Difference
Between
Function and
Role
The main difference between
role and function is that role is a part
played by someone in a particular
situation whereas function is the
duty of someone or the natural
purpose of something.

6. 6
Management
Functions
•Planning
•Organizing
•Leading
•Controlling

7. 1. Planning
7
○Planning is the function of management that
involves determining the best course of action
for achieving the prioritised objectives of the
organisation as defined and agreed by the
executive and the governing body
•Planning means identifying an organization’s
goals and strategies, as well as the appropriate
organizational resources required to achieve
these goals and implement those strategies

8. 2. Organizing
○ Organizing is the process of arranging and
allocating work, authority, and resources
among an organization’s members
8
•Organizing involves developing an
organizational structure to ensure the
accomplishment of the organisation’s objectives
and implementation of its strategic plan

9. 3. Leading
○Involves inspiring and motivating
workers to work hard to achieve
organizational goals
9
• It can be defined as guiding the activities
of organization members in the direction
that helps the organization move towards
the fulfilment of the goals

10. 4. Controlling
○It is a monitoring progress toward goal
achievement and then taking corrective
action when needed.
10
•A manager must receive feedback about a
process in order to analyse any deviations from
the plan and make necessary adjustments to
correct negative deviations and prevent future
deviations

11. 11
Management
Roles
•Interpersonal
Figurehead
Leader
Liaison
•Informational
Monitor
Disseminator
Spokesperson
•Decisional
Entrepreneur
Disturbance Handler
Resource Allocator
Negotiator

12. Interpersonal
Role
What is Interpersonal Role???
○It cover the relationships that a manager has to
have with others such as employees, superiors,
suppliers and customers
○The managerial roles in this category
involve providing information and ideas
12

13. Interpersonal
Role
Figurehead
○ As a figurehead, he represents the face of the
company when interacting with people.
○ A figurehead has social, ceremonial and legal
responsibilities. He is expected to be a source of
inspiration. People look up to him as a person
with authority.
○ A figurehead is someone who appears to be in
charge, but who really holds very little
influence.
13

14. Interpersonal
Role
Leader
○ As leader, managers have to bring together
the needs of an organization and those of
the individuals under their command.
○ Managing the performance and
responsibilities of everyone in the group.
○ Responsibility for the work of
subordinates, motivating and encouraging
employees, exercising their formal
authority.
14

15. Interpersonal
Role
Liaison
○ Making contacts outside the vertical chain of
command including peers in other companies or
departments, and government and trade
organization representatives
○ Liaison between the company and suppliers or
customers
○ Communicate with external contacts on behalf of
an organization
15

16. Informational
Role
What is Informational Role???
○ It involves processing and managing
information
16
• Informational role includes collecting
information, receiving information and
disseminating information

17. Informational
Category
Monitor
○ Actively seeks information that might be
of value to the organization in general
○ Monitoring the team in terms of both
their productivity, and their well-being.
17

18. Informational
Category
Disseminator
○ Passing on privileged information directly to
subordinates
Spokesperson
○ Managers represent and speak for their
organization. In this role you're responsible for
transmitting information about your
organization and its goals to the public
18

19. Decisional
Category
Entrepreneur
○ Managers make decisions about changing what is
happening in an organization. They may have to both
initiate change and take an active part in deciding
exactly what is to be done. In principle, they are
acting voluntarily.
19
○ Creating and controlling change within the
organization. This means solving problems,
generating new ideas, and implementing
them.

20. Decisional
Category
Disturbance Handler
○ Requires to make decisions arising from events
that are beyond their control and which are
unpredictable
○ When an organization or team hits an unexpected
roadblock, it's the manager who must take charge
20

21. Decisional
Category
Negotiator
○ The negotiation role is put in the decisional
category because it is 'resource trading in real
time'. A manager has to negotiate with others
and in the process be able to make decisions
about the commitment of organisational
resources
○ Committing organizational resources in “real-
time” with the broad information available from
their informational roles.
21

22. Decisional
Category
Resource Allocator
○ A manager has to make decisions about the
allocation of money, people, equipment, time and
so on. Mintzberg point out that in doing so a
manager is actually scheduling time, programming
work and authorising actions
○ Determine where organizational resources are
best applied. This involves allocating funding, as
well as assigning staff and other organizational
resources
○ Decides who gets what
22

23. Managing
the Filipino
as a Worker
AKA What Makes a Filipino Worker Different from
Others

24. The Negative
Traits of a
Filipino Worker
1. “Saving face” or Reputation
 Shy
 Sensitive due to pride and reputation
How to manage or deal with this issue?
 Avoid embarrassing a Filipino in front of his
colleagues
 Do not directly embarrass a Filipino; whatever
critique you have to say, say it subtly
Bonus: Filipinos are also known as “guerrilla fighters.”

25. The Negative
Traits of a
Filipino Worker
2. Cheap
 Cheap pay, cheap work
3. Excuses
 Slow internet connection or no workplace
 No updates
 Calamities
 Are actually just too lazy to do it
4. “Filipino Time” or Punctuality
 Filipinos are usually late for appointments or video
chats, most likely due to traffic: literally and internet
 different time zones
25

26. The Negative
Traits of a
Filipino Worker
How to manage or deal with this issues?
Simple: be understanding. Employers
from overseas have to understand that
Philippines is a third- world country and not as
blessed with the same advancement as them.
Plus, Filipinos values their personal matters
(families, for example) above everything else.
It is not uncommon that Filipinos give up their
careers to take care of their families.
26

27. The Positive
Traits of a
Filipino Worker
1. Worth the Time & Money
 despite being “lazy” and “cheap,” our works
are one of the best
2. Diligent
3. Warm & Friendly
 they’re good at dealing with people
 they are often the individuals that other
people want to work or hang around with
most of the time.
 they give off a sense of hospitality
27

28. The Positive
Traits of a
Filipino Worker
4. Have a better grasp of English
5. Respect Authority
 Filipinos are “subservient”
 have high regard for their bosses
 makes them more easier to work with
6. Unlikely to Quit
 as long as the pay is “adequate,” Filipinos
are more unlikely to quit
28

29. The Positive
Traits of a
Filipino Worker
7. Clean & Orderly
 Filipinos works best in a clean place
 Cleanliness is next to Godliness
8. Pride
 Filipinos have a good sense of “self- pride” which
makes them good leaders
 also knows when and how to push back
9. Quick Learners & Multitalented
 are intelligent and most likely share their knowledge
to others
 easily picks up things, most usually by intuition
29

30. The Positive
Traits of a
Filipino Worker
10. Adjustable
 knows how to make do with the resources available
 crafty and thinks out of the box
 quickly adapts to a situation they couldn’t solve and
comes up with their on solution
11. Chill
 can maintain his/ her calm during a crisis
12. Observant
 have high EQ, the most suitable to be a “go- between”
to other cultures
innately knows what is socially acceptable and not
30

31. The Positive
Traits of a
Filipino Worker
13. Entertainers
 provides and serves as the “ice- breaker”
 life of a group
14. Overtime
15. God- Fearing
 Filipinos are highly religious people,
sometimes being religious helps boost a team’s
morale and have a more positive look in life
16. WATERPROOF
31

32. How to Manage
Filipino
Workers
1. How to Cope with Filipino Work Culture
2. Learn How to Communicate with
Filipinos
3. Assume Your Role as a Manager and as a
Leader
4. Put into Consideration How Filipinos Put
Emphasis on Pleasing Others
5. Be Aware of “Filipino Time”
32

33. 33
Thank You! 